Rated 2 out of 5 by Charity1 Disappointing
For the price I would expect working elevators and an open pool.
July 28, 2014
Rated 4 out of 5 by jo42 Not my best experience
One elevator was broken, the restaurant had a fire, so services were very limited. Room Service trays set outside in the hall for days before they were picked up. There wasn't a fridge or microwave in the room. Our carpet was wet for the first few days of our stay. Overall a pretty uncomfortable stay especially for the PRICE. Parking and internet was additional.
July 28, 2014
Rated 5 out of 5 by Sunnytimer Treated like a queen for my wedding
I am having my wedding at this property in November. On the day we went to look at venues, this was our first stop and the moment we left I told my mom that we didn't need to go anywhere else. Joy has been amazing to work with. The entire staff has gone above and beyond to ensure that my vision for the big day is coming true. We had our tasting yesterday and the food was AMAZING!!! I also enjoy how they give you normal size meals. Weddings are expensive and I feel like I am getting the most out of my budget at this venue. I am so happy that I went with this venue for my wedding. I can't wait for November!
July 24, 2014
Rated 4 out of 5 by Nmp123 This hotel has great features.
I had a good experience at the hotel. The only negative side I had was one front desk associate was very rude to our family. She made my experience from the beginning very irritating. Every time we walked passed, there was an unprofessional look on her face and whispers would happen with other associates. Being a customer service professional, I felt uncomfortable. Upon checkout, I did not personally check out with her and had a great experience with another front desk rep. I would recommend management to look into the training and servicing of the front desk reps because I was very bothered from the time she snatched a reservation paper my sister had to leaving. Other than that, hotel was extremely clean, accommodating, and valet drivers were wonderful.
July 23, 2014
Rated 2 out of 5 by West5 Not A Good Experience
This Hotel need serious upgrading. The floors are horribly stained and outdated. I was changed to another room to accommodate me, but it was not much better. Also the rooms are very small.
The most annoying things of all was the slow elevators. We waited anywhere from 10 to 20 minutes to get an elevator. Some guests gave up and walked the stairs. It was impossible for me since I was traveling with my 97 year old mother in wheel chair.
I would not stay in this hotel again.
The staff tried really hard to please the guests.
July 22, 2014
Rated 4 out of 5 by Pat3139 Reunion Event
Overall good service and nice facility. Struggled with the air conditioning in our room but finally got the hang of it. Good eating places nearby in walking distance. Elevators were slow due to one being out of service but they let us use the service elevator and that helped. Staff friendly and hotel was clean.
July 21, 2014
Rated 2 out of 5 by lstrauser86 NEEDS IMPROVEMENT
the staff was great but our first room was so small and the bathroom did not even have a tub. we asked to be moved and our next room was dirty, the bathroom was nasty, and there was no plug for the tub so it was hard to give my 1 year old a bath, the food was not good. the second day we had to pay $15 a person for microwaved, hard pancakes. the lobby smelled. an elevator was broke so took forever. you had to pay $14 a day for parking which I didn't know. and you could barely find a parking spot bc of the valet spots and the enterprise spots. we had an SUV and could barely fit in the garage. definitely not worth the money we paid and wont be back.
July 21, 2014
Rated 4 out of 5 by bec4776 Employees are The Best
Without doubt, the training that Sheraton employees receives is above and beyond. Each enounter was pleasant and consistently positive.
July 21, 2014
Rated 3 out of 5 by MMM14 This hotel had many positives but had a few negatives as well
The staff was very friendly and my room for the most part was clean. We did not have a lock on our bathroom door and there was some mold in the shower. It would have been nice to have a fan/ventilation in the bathroom itself. We opted not to have our room cleaned the first day as we arrived late the night prior, but the staff never cleaned our room on the second full day of our stay. The biggest complaint was the elevator system. We had to wait sometimes 10 minutes for an elevator to arrive and we were on the 9th floor. We had relatives with health issues and elderly that were unable to do the stairs. I would say frustration is the only way to describe that situation. With 3 reunions and two weddings that weekend, it would have been nice to have another elevator, or elevators that moved a little quicker. I can only imagine how counterproductive that was for the staff who were also using the same elevators.
July 21, 2014
Rated 5 out of 5 by jhuendo I strongly recommend this hotel
I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner.
July 18, 2014
Rated 2 out of 5 by Donald Elevator problem
Elevators were not working well resulting in long waits.
Breakfast staff in SPG lounge not well trained. Late, no coffee or cream, no plates, etc.
July 18, 2014
Rated 2 out of 5 by Dog500 A disappointment
For a Sheridan hotel I was disappointed.The elevators were a nightmare. One was down for repairs, making for very long waits to get up and down. The food in the restaurant was just OK. Staff was friendly but that did not make up for the negatives.
July 14, 2014
Rated 1 out of 5 by Scurlock This hotel needs a lot of improvement
My room had a big spider in bathroom, carpet was filthy, my neice room had big crawling bugs in it, I was approved a late check out of 1:00 per front desk, but actually had to check out by 12:00 per front desk, extreme long wait for elevator.
July 10, 2014
Rated 3 out of 5 by Jarhead1055 Reservation
Reserved a room with 2 Queen beds. Called the hotel one week prior to the trip and reconfirmed the reservation for 1 room with 2 Queen beds, and informed the hotel then of a late check in. Arrived at the hotel at 6:30 PM on 6/19, after a 5&1/2 hour drive, and was told that the reservation was in the system for a single room with 1 queen bed. I even had the confirmation number in hand showing 1 room with 2 Queen beds. I wouldn't recommend this hotel, unless you have a money back guarantee.
June 29, 2014
Rated 5 out of 5 by APC2014 Great Staff
All the staff at The Hotel were very helpful and accommodating. They made my 2 day stay enjoyable and and relaxing. I highly recommend staying there. Clean room well stocked and hospitable in very area. Big thank you out to the staff from top to bottom!!
June 28, 2014
Rated 4 out of 5 by stl2014 reservations
We stayed at the hotel the wk of the kitchen fire. I will say the 2 ladies in the restaurant on Saturday AM were the most pleasant and doing the best they could in a bad situation. The hotel should be proud of them. I did mentioned to the manager. By the way he ( hotel manager) super helpful and nice.
We enjoyed our stay but there is a big problem with your reservation dept. This check in/out totally ridiculous if you are staying for several days. It took one of my family members( could not enter his room) 4 times to visit the main desk for someone to finally figure out he had to check in and out from the same room because he had different rates. No one explained this to him. Still, this process makes no sense.
My bother could not get reservations 6 months ahead of time with correct rate.At one point reservation showed up- wrong and later there was double booking. He had to get some one to cancel reservations and make one.It took several phone calls but It was resolved.
I was the mother of the groom, made reservations and my 2nd reservation did not show up at checking on Friday.When we check out there was a problem also. We had courtesy nights and all nights were being charged. It all was resolved but I have never experience such a mess for reservations.
The last thing, the elevators were to slow. It could take up to 10 minutes waiting for them. Steps were not an option since we had rooms in the 14,16 floor.
This really need to improve.
June 26, 2014
Rated 4 out of 5 by Ptown Great Location but need upgrades
We stay at this hotel mainly due to its location. The facility needs upgrades to its elevators (the past 2 years, one of them has been broken) and rooms (one whole wall was not working electrically).
June 23, 2014
Rated 2 out of 5 by MG912 Not going to make that mistake again.
During my stay the elevators were a big issue. Many guests waited 10 to 20 mins at a time for an elevator. Staff were using the guest elevators to transport things such as trash. Rooms and bedding were dated using top sheets as the bottom sheet so the bed was always disheveled. The visit started with a guest in the bar throwing a drink on another guest because he was overly intoxicated then shoving him down the stairs. The police were called. The next day there was a fire in kitchen which caused guests to emergency evacuate and stand out in the heat for hours. (understanding this was out of the staffs control) The major issue is a note was placed under guests doors once we were let back in explaining what happened. The letter stated that due to the kitchen fire no food was available and food would be brought in. The insult was that the letter said breakfast would be available for $6, seriously $6 after all the guests went through. Nothing was said the next morning when guests checked out again long lines to check out with only one person checking people out. I am not saying that guests should have been comped or something but if the hotel is that hard up for money then take donations at breakfast instead of charging your guest. Wont make the mistake again.
June 22, 2014
Rated 2 out of 5 by OM954 Needs improvement
Elevator waits are not acceptable. Rooms are dusty, beds not comfortable. Bathrooms need help...
June 20, 2014
Rated 2 out of 5 by Jim57 Needs Improvements
I have been staying at this hotel for almost 8 years now and am becoming more and more disappointed with property. The staff is EXCELLENT! However there have been ongoing elevator issues and Fitness Center equipment issues. On this stay only one elevator was working and the wait in the morning from the 15th floor was over 5 minutes. Not the first time the one of the elevators have been down. As for the fitness center, it has sometimes taken months for a treadmill to be repaired. Now there are only 2 treadmills with an open spot where the broken one used to be. Love the people, especially Rhonda, Dawn, and Tim who I have developed a great relationship with, however the property itself is beginning to become to much of an inconvenience.
June 5, 2014
Rated 3 out of 5 by jkb171 Feels like it's transitioning
I stayed at this Sheraton twice over the last week. My impression (and this could be wrong) is that the hotel was recently acquired by SPG and they haven't gotten around to making it nice yet. The common areas were all very nice and felt more than adequate for a Shertaon. The rooms, however, needed help: the beds (in both rooms) were squeaky and the bed frame in rm. 1624 needs to be repaired because the box spring falls through it (I complained about this, but no one really seemed to care, which surprised me because I find that Sheraton staff are usually very responsive). The bathrooms are very nice and feel recently renovated. This hotel is certainly nicer than the Sheraton in downtown STL, but it's not great. Further, I am a Gold member and this was neither recognized upon check in, nor did it do anything for me on this stay. I might as well have booked my room through expedia--this was especially disappointing. What have I been loyal for if not for the perks?
June 4, 2014
Rated 2 out of 5 by DK2014 Great location, friendly staff
Lately the quality has been down with slow service and lackluster attention to detail...
June 4, 2014
Rated 3 out of 5 by charlene48 nice for family
pool was nice but get a hot tub
June 2, 2014
Rated 5 out of 5 by cindy0518 Excellent staff
Staff was exceptional- especially Luis at the front desk who arranged for our rooms all to be together and found a solution to our many logistical problems. The bell staff and front desk staff actually seem to care that you enjoy your stay and made our trip smooth and easy. We have stayed at countless Sheratons and this was, by far, the friendliest and most genuinely nice staff we have ever encountered.
We stayed in May 2014, a group of 8 adults and 2 babies. We got the 2-br suite plus 2 other rooms. Having the suite made our trip. Kids could nap while adults could spread out and relax. Dining table seats 8- great for take-out BBQ. Small fridge, microwave, and sink in kitchen area. There was a promotion where the second night was 40% off. We stayed 4 nights and it cost less than our other two rooms- perfect for family group.
Not far from the Zoo, Botanical Garden, Arch, airport. Just a few blocks to a street of restaurants. t
May 26, 2014
Rated 3 out of 5 by Rebar65 Over Priced
9th floor, no refrigerator, carpet needs
May 22, 2014
Rated 2 out of 5 by Jeorgey review
The room failed in its lack of two basic features: no clothes hook in the bathroom and no lamp on one side of the bed. Also the grab bar in the shower is poorly positioned for someone who needs the feature.
May 21, 2014
Rated 3 out of 5 by Disappointed12345 Rooms, Elevator, and Valet need improvement
The room itself and condition of the room was not the issue. The issue was the fast that I had a conjoined room and it felt that the walls were paper thin. I could hear everything. The man next to me would cough violently into the night and early in the morning, limiting my sleep for the entire stay. Also, I am pretty sure I heard the man throw up at 5:00am which was quite the wake up call. Also, the elevators and valet need a drastic overhaul. It took me about 10 minutes to get an elevator when I was leaving the hotel on Thursday. Once my coworker (who had the same problem) and I finally met downstairs, our valet call appeared to not be made. For 2 of the 3 morning valet calls, there was no answer on the Clayton's end. On Thursday, we had to wait outside for 20 minutes to wait for car, which almost made us miss a meeting because it took so long. Overall, the hotel is very nice, but these 3 areas were extremely disappointed and did not make my experience that enjoyable at all. I hope this improves for my next stay.
May 16, 2014
Rated 4 out of 5 by TD007 Great location
The bath facilities were very small. The staff was quite attentive. We were in town for a wedding and the gentleman in the maintenance area repaired the mother of the groom's purse to save the day. The valet volunteered his assistance on several matters too.
May 12, 2014
Rated 2 out of 5 by NancyAnn Sleepless in Saint Louis
We stayed at this hotel on the last day of a 10-day vacation in the Midwest. From the time we stepped off the plane in Chicago most everyone we met was so warm and welcoming...not so at this Sheraton.
When we checked in the front desk clerk was proficient but quite curt and hardly made eye contact. Quite the opposite was the gentleman who helped us with our luggage and the shuttle to the airport was on time and convenient.
Our room was a disappointment. First, here are the good things...great bed and linens, coffeemaker with Starbucks coffee in the room, nice quality personal amenities.
The most annoying thing was the heating/air conditioning system. The weather was beautiful in Saint Louis and being able to open a window would have been optimum but that wasn't an option. The heating/air unit was VERY loud and it would come on and off with a jolt. We had to turn it off in order to sleep. The bathroom looked like the shower had been caulked several time too many and when we flushed the toilet shreds of toilet paper came back into the bowl.
The hotel didn't appear to be overly crowded however the elevators were terribly slow. We ended up (at times) using the stairs. Lastly, we stayed on a Saturday night, two floors below our room is a patio area off the indoor pool area. Folks were enjoying this outdoor space for socializing and smoking well into the evening and voices easily carried to the rooms above. We found that interesting since the Sheraton info says the hotel is 100% non-smoking and made reference to the city of Clayton as smoke free as well.
Our accommodations could have been better however we enjoyed the quaint neighborhoods and a visit to Forest Park during our brief stay in Saint Louis. It's a beautiful city.
May 5, 2014
Rated 5 out of 5 by Mamo Staff was Wonderful
We received excellent service from both the hotel staff and management during our recent stay. We received an unexpected upgrade when we arrived at the hotel along with complimentary breakfast and horderves.
The hotel staff added to our enjoyment by being courteous and looking out for our every need (for example they provided a complimentary umbrella when it was raining and use of the corporate elevator to save us time – there were many other acts of kindness of this nature). We truly enjoyed our stay and plan to use this hotel when we visit St. Louis in the future.
May 4, 2014