Rated 3 out of 5 by mr1213 POOR SERVICE
The "CLUB ROOM" was small and not very well stocked. I can sat that their cappuccino machine works great, but that was the highlight of the morning breakfast. The pickings were meager to say the least. There wasn't enough room in that lounge for all the people there!
Then we waited 40 minutes to have our bags picked up by the bellman....who by the way never showed up until we went down to the lobby with half our bags! If you are used to any type of service, don't go to this place....
December 23, 2013
Rated 5 out of 5 by Tabby Excellent hotel
Great Staff and services. Well maintained hotel.
February 8, 2012
Rated 2 out of 5 by EmFerg Incompetent Staff and Overpriced services
When I arrived there was a very irate guest yelling at the guest services desk. That should have been a warning to me. Check-In was fine and the room was adequate. Everything else? Not so much. The wi-fi internet NEVER worked in my room, despite repeated calls to try and fix it. I was on a business trip so I needed it to check emails. I had several boxes shipped via FedEx to the hotel and when I asked about retrieving them, I was bounced from one staff person to another. Finally, they came out with the wrong boxes, ones that were clearly identified with another guest's name. Then I was told I would need to identify them myself and had to walk to the back area and loading dock and point out my boxes. Sure enough, they were there with my name. Then the staff expected a tip when I had done everything! The location of the hotel is questionable as well since we walked a few blocks both nights to local restaurants and there were numerous homeless people around and I felt unsafe. One tried to grab my leftovers right out of my hand, another kept ogling me in the Seven Eleven across the street. Bad area and the hotel doesn't seem to care. Now I have to wait until "billing" comes in to deal with a mysterious $50 charge on my invoice. Just another pain! Will not stay here again!
April 29, 2013
Rated 5 out of 5 by RobAndDennis Gorgeous room, great location
Stayed just the one night, but was lucky enough to get an early check-in at 10:00 am in this dog-friendly hotel. Front desk staff was professional and competent. The room was gorgeous, immaculate, and had great amenities. Our particular view on the 5th floor was horrible, overlooking the machinery and air vents of the ugly roof of the adjoining building. Luckily, we weren't in the room for long, so it didn't matter much. (No wonder that room was available at 10:00 am -- they probably save those ugly-view rooms for last.) We had dogs, and were told the 5th and 6th floors are where the hotel tries to concentrate those guests. Makes sense. Parking was a 3-minute walk to the stoplight and across the street, which was a bit inconvenient. That's to be expected, I suppose, in historic downtown Sacto. The turn-in space in front of the hotel where one's bags can be unloaded was too small, and there was a line of cars spilling into traffic waiting to get in. We didn't want to fight the throngs, so we just went to the parking structure and schelpped our overnight bags and doggie beds ourselves. Fantastic location! Capitol building was a block or two away. We walked the capitol grounds and then walked to Old Town and back. Very convenient. Overall, a great facility. Highly recommend.
August 8, 2012
Rated 4 out of 5 by Luvsdogz99 Noisy on Club Floor
We recently stayed at the Sheraton Grand for 3 nights. We stayed on the 26th floor, room 2616 right next door to the club lounge and across from the elevator. While the room was clean and comfortable, and the hotel centrally located, we did not appreciate all the noise! Being right next door to the Club Lounge every time someone entered or exited, it sounded like someone was coming into our room. They would enter and exit all hours of the night and it was very difficult to get a good night's sleep, or to sleep a little extra in the morning. If we ever stay at this Sheraton again, we'll be sure and ask for a room FAR from the Club Lounge!
May 28, 2013
Rated 2 out of 5 by Ricky2004 My 5 day stay
The main desk clerk none of them were very welcoming.
The main desk did not have cash. Had to go out to the valet for change. Disappointed!
Love they had Starbuck Coffee.
Room service was good but lacking some attention to setting up.
Was in a good location in downtown.
Not a bad drive from airport.
Sense family lives in Sacramento vist often from east cost. I will try other Motels next trip.
December 28, 2013
Rated 1 out of 5 by Billion dusty room and smoke alarms
I have stayed at this hotel 3 times. The first two times were an excellent experience. The third time was different. The furnace air duct is filled with dust. A few hours after turning on the furnace, the smoke alarm sounded. It beeped every hour for 4 hours. I eventually figured out what the problem was and turned the furnace off. Beeping stopped. Watch out for the $18 parking charge. No body asked me if I wanted to pay for parking, the charge just appeared on my credit card. Overall, not a restful experience and a negative surprise on my credit card. Since I have been to this hotel a couple times before, I know they can do better.
December 17, 2012
Rated 3 out of 5 by Caffyw SacAnime stay at Grand Sheraton Sacramento
Stayed here for SacAnime winter - you can't pick a busier, noisier time than an anime convention to test the hotel's mettle! The reservation, check in process was fine. We felt very lucky because we had heard this location was sold out! You can't beat the location - right across the street from the convention center with self parking across the street from both. The self park was much more reasonable than most places.
Check in process was smooth, rooms were basic and nice. It would be nice to have a mini-bar, refrigerator and parts of the room were not very well engineered (read - engineered by a man) because although they had a nice magnifying mirror to put on your make up - the light was conveniently situated BEHIND the mirror - which doesn't do much good when you are putting on makeup. Additionally, the room service menu was outdated, so when three hungry girls called down their order, they couldn't fill it because most of the items were no longer offered. They also managed to forget items once we got dinner order. (Kudos to the staff for promptly comping us dessert and delivery for the oversights, but "boo" for stating they would comp us another (more expensive) part of the meal instead).
As with any "sold out" event centering around the hotel, the elevator situation was a nightmare and not handled very very well. In order to avoid the 20 minute line in the lobby, we had to walk up 3 floors (with all our artist alley gear in tow) to catch an elevator up (or down) as the 2nd floor elevators were closed. They did, however post a (good-natured) guy in the lobby floor elevator bank to keep everyone moving and keep the peace.
We went to breakfast in their hotel restaurant (Morgan's) and it was fine - service was good and they were able to get us one meal in a "to-go" box as requested. Nice to also have my drink in a "to-go" cup as well.
Visited the gym in the early morning. They had lots of equipment and everything seemed to be in good working order. It was relatively clean and neat. (A couple of towels on the ground, that was it). I used the treadmill - it was a smooth run.
A quick visit to the front desk and we were able to get a late check out (1pm).
All 'n all I'd say our stay here was fine. It is a nice basic hotel in a nice, basic area. I'd stay again if in the area.
January 7, 2013
Rated 1 out of 5 by 66mstgfsbk Hairy experience
Hotel looks nice, food was good, bar area clean, staff nice. Room cleanliness epic fail. Was in for pleasure, went to dinner and drinks downstairs, came back went to sleep in dark, kinda passed out I should say. Anyway woke next morning and rolled back sheets and noticed bed was full of hair, none of which was mine. Small to large strands of hair straight and curly, hair balls, and unknown materials in sheets and comforter. I thought it was only on one side of sheets when I separated them found identical nastiness within entire bedding. This room was on the club level. How can you be a AAA four diamond awarded hotel and have issues such as this. Last the elevator in their dimly lit parking garage was a terror. Entered elevator pushed floor button, got shot up fast then stuck for a few minutes, the dropped extremely fast and doors opened to same exact floor. Notified parking attendant, well he just smiled. The elevator issue is not a joke.
December 25, 2013
Rated 4 out of 5 by Furg Knowing about events
When I booked the room I should have been informed about the prom night event taking place on evening we stayed at the hotel. My wife and I didn’t get much sleep due to the kids running around laughing and screaming. We didn’t call security or the front desk because we thought it would die down eventually; they kept it up until past four in the morning. We did say something to a man at the front desk while checking out about our sleepless evening. As of this morning my wife thinks our credit card charge reflects a discount for our night’s stay; and for that, we thank you. Other than that I would stay there again; but only after checking with special events.
May 6, 2013
Rated 4 out of 5 by NoSoccerMom Best part is location next to Event Center
We had a volleyball tournament at the Sacramento Convention Center and the Sheraton is located right across the street from it. Really, only about 40 feet from the Sheraton! So convenient! We had a room on the 22nd floor and were pleased with this hotel overall. Clean, nice hotel, open restaurant/bar area next to lobby. Parking is $18 at the garage across the street, or on Sundays, street parking is free. They let you park in front temporarily to check-in/load. The max late check-out time was 1:30. Plenty of great restaurants within walking distance. 4 elevators so didn't wait long. Employees were friendly. Hotel card keys worked well. Only one roll of TP, however.
May 20, 2013
Rated 5 out of 5 by MDT13 Best hotel in Sacramento
That was the best hotel in Sacramento, and the best hotel stay I have had in Sacramento. I would recommend the Sheraton Grand Sacramento to anyone.
December 26, 2013
Rated 3 out of 5 by traveling2013 my room
this hotel has great features and is very clean. My room was clean and fresh. but the bed had a dip on one side and extra hard on the other so needless to say i woke up with a back ache. After the first night i felt some itchiness in between my toes that was a little alarming since the shower looked extremely clean. Otherwise hotel is very nice. the check in people were very short and not helpful at all. I asked one where could i get a bite to eat and her response was right behind you but all ii seen was a room full of people drinking so i asked do i just walk up to the bar and she said yes. One answered what she thought i was asking before i asked?? So front desk people are a little rude.
September 26, 2013
Rated 4 out of 5 by RDPA Grand Sac
Hotel was wonderful. Perfect central location for our conference. Easy walk to many shops and dining. My only issue was the ridiculous wifi policy. Not only was there an excessive charge for in-room use ($10-$15 per day), but even in common areas they restricted uses (max of 2 hours). So…despite the fact that I spent over $30 for this service, I was only able to use from my room. In this day age of the business center hotel, how could such a franchise still be charging for was is an essential service, what’s next $10 day to use the towels? Please rethink this policy.
PS we had ~120 in our group for 4 days, simple math (100 attendees x $10/day x 4 days = $4k how many routers can that buy?).
September 9, 2013
Rated 2 out of 5 by tkollar ok hotel, poor staff / service
We were four (my wife, me, baby and mother-in-law) staying on cash and star points. The following problems occurred during our stay:
1) The hotel took 3 nights of starpoints for a 2 night stay, knew they did this, and would not refund the balance.
2) The hotel would not make a room available for us despite taking the 3 nights of starpoints and having availability, even as we were travelling with a small baby and a sick mother-in law.
3) They did not recognize the 25$ voucher that spg periodically sends.
4) They did not recognize my stay on spg.com (presumably removing my spg number from my reservation).
December 11, 2012
Rated 5 out of 5 by travelPrincess restful stay
My husband and I spent 3 beautiful days at this location. Within walking distance of Capitol bldg and across the street from the Convention Center. Requested a quiet room, and were offered something at the end of the hallway, away from heavy traffic and vending machines. Besides the garbage truck waking us early on Monday morning, it truly was a quiet room, with a very comfortable bed. We ate at "Morgan's" several times. Food was wonderful, however, the menu was the same everyday and some entrees were the same for both lunch and dinner. Some extra variety would be appreciated. Overall a good experience.
July 5, 2012
Rated 3 out of 5 by jan78 Not enough...
The extra cost of parking $28 each night for valet or $18 for self-parking across the street is ridiculous. Parking should be included and if you want valet, then charge the $10 more you want. In addition, charging a daily rate for internet access in rooms is also unnecessary in my opinion. The room was clean but wasn't particularly large and had an old TV, no DVD player, or refrigerator. Seems like if you're going to rip us off for parking and internet you should double down on the comforts of the room itself. The pool is okay for lap swimming, but not great for hanging out with family or friends. It is not enclosed but has high walls around it which keep it shaded throughout the day.
July 22, 2013
Rated 4 out of 5 by ducky01 Comfortable stay, good amenities, friendly staff
Stayed one night while visiting friends and attending a meeting. Requested high floor, room was comfortable. Business center was well-equipped, liked the location on second floor - good use of spacious 3-story lobby area. Staff at check-in were friendly and happily obliged late check-out. Bar/lounge staff were excellent - waitress even stayed after shift to make sure we were taken care of. One note on cleanliness - could see stains around nut securing toilet and floor around bowl. This was the case in hotel room as well as in fitness center bathroom. Otherwise room was in good condition.
September 22, 2013
Rated 1 out of 5 by Tprice3 See the room in person before you book
I needed 5 rooms for 15 women and was told there was a king bed with a roll away available with all that I booked and that all rooms would be connected and or next to each other as we had to get ready for a special event and had hair and make up people with us. Upon arrival rooms were not ready due to a convention, no problem. Waited, got rooms at 5pm and discovered that rooms had only king beds, so someone had to sleep on the floor. Managment discussion was fruitless and condescending. 3rd person slept on a floor mat, and they gave us $50 off our room charge. Ridiculous!!! Will never stay ere again!!!
March 24, 2013
Rated 4 out of 5 by BizTraveler805 Great location near Convention Center
We stayed here for the Cal-SAE tradeshow at the Convention Center right next door. The staff was incredible and overall it was an excellent stay. My only complaint was the quality of the food from the hotel restaurant. I would recommend eating nearby at The Cafeteria or Firestone. Good Happy Hour Prices at the hotel bar!
December 13, 2013
Rated 4 out of 5 by firedog The Hotel is centrally located
The location to the Capital and surrounding activities are outstanding.
December 20, 2013
Rated 5 out of 5 by Believe53 Traveler
The entire staff always makes me feel like home and that they are part of my family. From the time you arrive and until you drive away.
December 17, 2013
Rated 4 out of 5 by YadaBaba Needs Improvement
This hotel has a good location and nice facilities, but my experience left something to be desired. When I called to change my reservation, the agent quoted a price over $100 more than my original booking, and when I said it was too much he "found" a lower priced special. My room was at the end of the hall across from the stairs, which felt insecure for a single woman traveling alone. The room was clean but the phones were both dead, and the sheets were falling off one of the beds. I also do not recommend to a woman traveling alone to go out after dark in this neighborhood. I was only a few minutes late for breakfast and could not get anyone to bring me food.
Perhaps they were overwhelmed
October 8, 2012
Rated 3 out of 5 by Voyager10 Small Details Made for Frustrating Experience
Wonderful room on Club Level but the devil was in the details. The room had a funny smell when I walked in but the air conditioner was off so I turned it up hoping maybe it was just musty. The smell never went away but I was too tired to ask for another room by the time I returned from my event that evening. I was looking forward to sleeping in on Sunday but about 8am housekeeping banged on the door several times until I got up to tell the guy I was in there. There were a few other housekeeping issues. The hotel looks lovely. I wish I could have felt more comfortable.
October 7, 2013
Rated 2 out of 5 by whatwhat Surprisingly NOT so good
I expected more from Sheraton in Sacramento and was really let down. I did not know there was an Anime convention going on at the time which they were sponsoring so I wish they would have let me know that. There were 5 min waits in line just to go up the elevator or to get back down. The Anime guests were very loud and running up and down the halls screaming at all hours of the day and night which I wished the hotel staff would have tried to control better. The internet was terribly expensive yet did not work very well and was slow even though I paid more for the so called faster speed. I just expected things to be a little nicer than what it was. Many staff members were great and healpfull. Many were not.
September 5, 2013
Rated 4 out of 5 by Rob3039 great except reservation complexity
I love staying here. Unfortunately though I had to make 3 separate reservations to get a deal for a couple of nights and for a night I couldn't get the deal on. Staff told me that I would need to get the key re programed each day and I could do that any time, however, when I did it in the morning it would work at night. The next day had it done about 2pm, and by 6pm it didn't work. It was a little bit of a hassle after working all day waiting for an elevator with many guest than having to come back down and do it all again!
November 4, 2013
Rated 3 out of 5 by Carrie11 Not what it used to be..
Check in was awful. Long lines and no one available at the Preferred Guest line-- of course I find this out after minutes of waiting in vain then told to get in line behind the 6 people who came after me.
Valet was a mess too. We waited 15+ minutes for our car and were told multiple times it was coming but they forgot to get the car 3 different times.
Now onto the room. The bed was so uncomfortable that I took the bench cushion from the window seat and put it on the couch and slept on it.
The club lounge was great , really appreciate that perk.
The day staff is definitely better to deal with than evening staff.
Generally come to this hotel 3-4 times a year, but not after this last experience.
October 18, 2012
Rated 1 out of 5 by jay42 i would not recommend any one to stay at this hotel
Very disappointed to stay at this location and upgrading to club room for $15 per day is just a waste of money. Need improvement in all department specially in customer service. they do not care if you are a gold member or platinum they just care about cutting corners. 3 nights stay with my family was just full of disappointment. definitely would not stay here again.
July 5, 2012
Rated 3 out of 5 by Squeaky143 Hotel is nice but beds are worn out
This hotel is located within walking distance to many venues. Close to the capital and easy to access. The rooms are adequate, no refrigerator, microwave, or safe. This would be a nice option. Safe deposit boxes available however, staff is aware of what you store in them. The beds are uncomfortable and obviously well worn. My pet peeve is when bottom sheets do not completely cover the mattress! Unacceptable...hotel staff was pleasant and helpful.
November 24, 2013
Rated 5 out of 5 by Joyful58 Excellent treatment
We had to do a late check in, not only were we well cared for but given a late check out, which gave us the time to rest, catch up and be ready for the next place we had to go. Our room was beautiful, ordered room service, it was perfect, over the top and the service was impeccable. So enjoyed feeling special and rested, Thank You to all the staff that made our stay exceptional.
December 2, 2013