Rated 5 out of 5 by Elizabeth27 stayed here for business
I was at this hotel for a conference through work. The hotel was very clean and nice. I felt valued and appreciated. The pools were accessible although it was too cold to swim, but they do have an outdoor heated pool. Beds were very comfortable to sleep in. Have no complaints.
April 3, 2012
Rated 2 out of 5 by Marie11 Highly Disapointing
I was incredibly disappointed with my stay. While the room was nice and clean there were two large issues that I felt were not up to the standards of a Sheraton Hotel.
1) Parking was $22 and they made you park in a dirt lot. The next morning my car was completely filthy from the dust.
2) The Mini Bar did not come with a price list. I went to the front desk and asked for one and was told one would be sent up. I was then called and told that they normally have them in the rooms but there were no spare ones available at the moment because the people who handle the mini bar were not there in the evenings (and apparently the staff weren't able to open up a single other room and get one?). The prices on the mini bar were outrageously high and I feel that the refusal to provide a price list was incredibly dishonest.
I will not be returning to a Sheraton in the future because I don't want to have to take my car to a car wash right after I pay $22 in parking and I didn't like being lied to about the mini bar price list.
January 3, 2012
Rated 3 out of 5 by KART254 One of Our Rare Sheraton Disappointments
We stay in Sheratons about a dozen times a year and are generally quite satisfied with everything about our stays. This was one of the rare exceptions. On the plus side, the location and views are incomparable. The lobby is beautiful, the bars and restaurants were good, the beds comfortable. Now, the negatives. Our reservation specifically asked for the Bay Tower and they did not inform us until we arrived that it was unavailable. Check-in was hampered by a clerk with barely understandable English. There is no wireless in the rooms - inconceivable in this day & age that you have to be tethered to the desk to access the internet. There were cigarette butts, matches, and ashes on the balcony. The toilet did not have enough pressure to flush completely - necessitating a search for a lobby bathroom in the morning. (We know plumbing problems can happen, but this should have been reported by housekeeeping and fixed before we checked in.) The upholstered chair and ottoman were stained. All in all, not anywhere near the premium price we paid.
December 22, 2011
Rated 4 out of 5 by Mayflower12 Issues with shower
Everything in the hotel was good except the service I received when I had no water in my shower. As a result I was late to a meeting. What was offered at that time were two bottles of water which I did not need as I was a club member. At check out the receptionist said she awarded me 2500 points when I complained of the service.
Overall the water pressure was low.
I did not have water in my shower one evening and the engineer came to fix it but could not. It took them 30 minutes and a few phone calls to find me a room to shower and it ended up being on the first floor of another wing which was quite inconvenient but the bell boy was courteous enought to take me to the location.
May 29, 2012
Rated 5 out of 5 by ConnieJ Fantastic Weekend
I checked my husband and I in for his 57th birthday weekend getaway. We loved the hotel and everyone was so helpful and kind.
We had an awesome view overlooking the harbor and city lights at night from our balcony. The $1.00 shuttle is fantastic! We didn't even move our car. My only suggestion is that the checkout personnel ask if your car is in self-park before you complete check out.
We could not exit the parking lot and had to walk back up and wait in line again to get issued a new key to get out of the gated parking lot. Other than that everything was exceptional. Loved the Club lounge breakfast and appetizers. Anthony was a superb help in the lounge. Thanks for everything.
August 1, 2012
Rated 5 out of 5 by Acura818 Harbor View was spectacular
Hotel is conveniently located and has terrific views from the rooms. Service was first class and friendly.
Gift shop had what we needed and prices were reasonable.
Nearly everything about staying here lived up to expectations, but there are 2 things that were less than perfect:
1. Had to pay for parking. The only options are self-park for a fee or valet parking for a higher fee. The parking lot was close to the entrance.
2. There were 2 elevators by our entrance and 1 was out of service for the 2 days we were there. Could happen anywhere, but it happened here with no warning and no apologies. A complimentary something would have been nice.
Altogether a superb place to stay.
October 21, 2011
Rated 5 out of 5 by EricV Great Staff!
Jeniker at the Front Desk and Jessica at the Concierge were full of great information! They know the San Diego area and had local contacts for restaurants and golf that really helped to make my stay very enjoyable.
July 1, 2013
Rated 2 out of 5 by Roman Really? No WiFi in ROOMS- POOR BUSINESS HOTEL!
I didn't know Rooms without Wifi even existed anymore--especially at a large SHeraton near an airport.
Service was totally mediocre. Phones never answered.
Not what I expect from a top SPG hotel!
March 6, 2012
Rated 5 out of 5 by stacy01 This hotel has awesome views
From the 10th floor, we were able to see the bay and marina. At night, the lights off the boats & ships were awesome. Highly recommend.
April 9, 2012
Rated 1 out of 5 by Loripat STAY AWAY
ALL I CAN SAY IS STAY AWAY FROM THE SHERATON SAN DIEGO HOTEL & MARINA. IT'S AWFUL!
December 2, 2012
Rated 2 out of 5 by SPG2001 BAD guest service
After a long business meeting in downtown San Diego, I moved to this airport hotel in order to do some work next day morning before catching an early afternoon flight. Everything was OK until the second day:
1) Before 8:00 am, the housekeeping knocked my door to see if I have checked out. So I called the guest service for a late check (platinum member).
2) Came back from breakfast, try to do some wok but could not find any internet cable/connector in the room, nor wireless signal. Called the guest service and was told someone will deliver the cable connector. 15 min later, someone knocked the door, it is the housekeeping again who can NOT wait to clean my room for next guest, even though I already requested the late checkout.
3) Waited for 30 min and no cable delivered, called guest service and was told the maintenance team is working on other room and will service my room next. She suggested me to use lobby free wireless instead.
4) Wait a little more, and forced to went down lobby area to get online. Not easy to do work without the mouse and a working area. The internet connection resets every hour and it resets when attaching reports to my email.
5) After one and half hour, went back to room. Still no cable delivered.
November 23, 2011
Rated 5 out of 5 by cyclone Views of San Diego Bay
Our stay could not have been any better.
June 26, 2013
Rated 3 out of 5 by notahappystarwoodlady Disappointed Again
This Sheraton is our regular "home" when we visit our daughter at her university and when we fly out from the adjacent airport. Our first few stays were wonderful and the hotel is gorgeous. We've quickly come to the conclusion it is understaffed and there's more attention given to large parties and weddings than individual guests. We arrived and had to wait in a line of 10 people to check in with only one person at the front desk. A manager walked by and told us there would be someone right out to help us. No one showed up. We waited over 30 mins for the porter to bring our suitcases to our room and when we called about the delay advising the staff we needed them so we could change and leave for an event they told us the porter was over at the other Sheraton helping out and he would be back soon. We went down and retrieved our own luggage. The air cond system in our room would not work properly each time we would open and close our sliding door it continued to indicate the door was open and it would not come on even when the door was shut and locked. We opted for the "go green" and in the past at all Sheraton's and Westin's we've received fresh coffee supplies and the bed was made. That was not the case at this hotel.
House keeping removed some of our towels including our bath step out mat and a couple of smaller towels was left for us in their place! Our trash was emptied at least. I called for coffee supplies and we received 2 pouches of coffee. No cups, sugar, cream, etc. As always the bartender was amazing and the drinks lovely but he had no assistance and the bar was packed due to weddings and large parties. Again, an under staffing issue. We are always offered some additional points or a small discount on our bill but we would much rather have good service like all the other Sheraton and Westin hotels we stay at. We have decided to try another line of hotels for our future visits. It is aggravating when all we receive is a condescending reply from some hotel management person in response to our concerns!
October 13, 2014
Rated 5 out of 5 by Bearsy Excellent Hotel for Comic Con
We were assigned this hotel by Comic Con for our stay. I am so happy we got this hotel. We came on the train for preview night, Wednesday, and arrived before check-in. This hotel does have a shuttle service to the airport, but not to the train, so we had to pay for a taxi to get us to the hotel.
At the desk, I asked if we could upgrade our room to Club Level, and they did the upgrade with no problem. We also were able to go right up to the room since it was ready early. I requested a refrigerator and one was brought up within 10 minute, no extra charge. The room was fabulous, the view on the 11th floor was spectacular. The room had a fantastic balcony with a table and two chairs.
For breakfast we went up to the club for free continental breakfast, and at 5:00 they have free h'orderves. One small problem was our in-room safe wasn't working, so I contacted them and maintenance came within 15 minutes with a gadget to re-set the safe. All is now working well. One of the features I thought was so great was the texting system. You just text them if you need something, you don't need to call them. They respond right away. I loved the texting feature.
The beds were wonderful, really wonderful. I wanted to take it home with me. The bathroom was a good size with a tub/shower combo and lots of counter space. We were given one small bottle of shampoo and conditioner each night for three of us, and were able to make it work, except on the last night. A new little bottle of shampoo was not left, so I had to go in to the shampoo that I brought for just in case situations.
We went to one of the pools, probably the kid’s pool. It was huge with seahorses around it shooting water into the pool. They have pool-side food service.
The food was average and expensive. We ordered room service, and it was delivered within 45 minutes. They do charge and extra 20% and an extra $3 fee for delivery, so I would consider that the tip is already included. The food at the Quinn was also average. It’s a bar/café combo, so I wasn’t expecting gourmet. You can charge the food bill to your room, which was nice.
When it came to checkout, we were able to check-out at 8:00 am, and store our bags with the bellhop. This is one small area that needs a little more attention. Twice I had to wait a while, once while checking in our bags, and then again when I wanted to retrieve our bags.
All in all, it was a fantastic hotel. I was contacted to make sure everything was going well and they really seemed to care. I would love to stay here again…and again.
July 29, 2014
Rated 1 out of 5 by EJH4 Poor Customer Service & Bad Housekeeping
My husband & I booked our room for our stay over after returning from Hawaii because we live 3 hours from SD. Our flight was delayed 3 hours which put us in at 1 am, past the hotel shuttle pick up time. We were told to call them & someone would pick us up. We called three times and waited an hour before the front desk person Terri told us no one was coming to pick us up. We had to take a taxi. They had our reservation for the Marina Tower, but were "SOLD OUT" so they tried to put us in a "dog kennel" room in the basement instead of in the Marina Tower. My husband went to 2 rooms that smelled like wet dog and we finally cancelled and drove all the way home at 2:30 am. Cheri was our front desk person & Tina was the MGR that night and both were far from courteous & knew nothing about Customer Service. When you book a reservation and tell them you are going to be in after regular check-in, they should still hold your room!
Just an FYI, for people with dog/cat allergies like me, this hotel is pet friendly and they do not have rooms that are designated for pets only. It doesn't make sense to me because when people were allowed to smoke in their rooms they had smoking/ non-smoking. But I guess they don't realize that allergies to pets are as bad or worse than smoke.
Bottom line, we are Starwood Preferred members & we will never stay here again!
September 19, 2013
Rated 5 out of 5 by prdcrdp Always a favorite
I have stayed at this property many times. It is always one of my first choices when booking a stay in San Diego. The staff is always very attentive and courteous and I almost always receive upgrades with incredible views. The location is very convenient to many San Diego attractions if staying for business or pleasure. Although the hotel is located close to the airport, you don't hear hardly any airport noise. Especially at night and in the morning when it would be expected. Pool has movie nights which is a great plus and the starwood lounge is on the top floor with great views of the water.
February 14, 2012
Rated 3 out of 5 by jole Great location, service is a joke
The room and facilities are lovely, but the staffing is ridiculous. On a busy August weekend there was usually only one person working at the Concierge and a line of about 5 people waiting. When we finally did speak with someone, just to get shuttle tickets, they didn't have change for a $10 bill, and didn't offer any solutions to that. We ended up leaving short-changed just so we could get the shuttle before it left. Upon checkout, we noticed that our bill was incorrect as it didn't account for a promotional rate, even though it was confirmed at check in. I don't feel like that should be our job to double check that we're getting the rate we booked at. It's a nice place, but we won't be back.
August 6, 2013
Rated 5 out of 5 by Sparktheusa Amazing view!
We stayed in the Marina tower in room 1028 at the club level. The view of the marina was absolutely breath-taking. We loved having a balcony to enjoy the view. The convenience was great. Minutes from the airport, minutes from Sunset Cliffs, Point Loma & even downtown.
The first morning we had a slight issue with the shower not staying on, but called & maintenance got there in about 15 minutes to fix it.
We enjoyed being on the club level floor, but were not able to have access to the Club Lounge. That was only available for Platinum members. We are Gold members & would've had to pay an extra $20 each day to go. I feel that would've been a nice free upgrade offered to your Gold guests..especially since we had to pay $22 a day for parking. Other than that, I only have WONDERFUL things to say about this hotel. Every single employee met us with kindness & was always ready to help. When we called guest services for help, more towels, another pillow. They always followed up with a phone call to check that we had been taken care of. That is awesome service. We even happened to ride down the elevator with the General Manager of the hotel & visit with him about college visits he had had with his daughter. We were visiting schools in San Diego for our son. All of us are ready to come back for another stay. If you are wanting to stay in a great place & a perfectly convenient location to everything in San Diego look no further. Stay here! It's beautiful!
March 16, 2012
Rated 2 out of 5 by lono This is really 2 different hotels
The properties are in a convenient location and are relatively comfortable. However, I experienced numerous issues with this stay.
Upon arriving by car on a Friday night, I was directed at the entrance to a self parking lot by an attendant that had cones blocking the entrance, even though I informed him I was checking in. It is a long walk with bags from self parking to the entrance (for what I was to later to learn was the Tower building). Checked in and was given a room number and directed to the elevators, only to find that the room # didn't exist. Returning to the front desk, was told that the person that checked me in was new and that the room was in a different building (being new is an excuse for not even knowing a room is in a different building?). It is really a separate facility, which has private marina between the two buildings and is reached by a public sidewalk. It has a separate parking area and its own front desk
Upon checking in at the "Bay Tower", was assigned a Marina view room, which is really an 'airport runway' view. A bay view room would be much quiter and offer a much improved view.
I feel the this property is misrepresented in the descriptions. The only staff member that stands out in a positive way was was the Bell Captain, who showed sincere concern about the problems at check-in.
In addition, the air conditioning in the room did not work. As the thermostat temperature was lowered, more hot air was fed to the room. The repair service was ineffective.
December 21, 2011
Rated 5 out of 5 by calbeach95 Impressive & Still Top Notch
I had stayed at this hotel almost 15 years ago and was not sure what to expect. From the moment we entered the lobby of the Marina Tower, I felt like we were in an exclusive club. The hotel looks, smells and feels fresh, up-to-date and shows no signs of wear. Seems they are always working on little projects to keep the place feeling new.
Stayed on the 11th floor of the Marina Tower for a week - had friends staying in rooms at the Bay Tower & all had moved over to the Marina Tower within the first few days because the "vibe" was so much more "club" like. It did feel like you were in a very hip resort with all the people, music & activity. The gym was great, the service everywhere was top notch. The Club level benefits are more relevant at this Sheraton than most I have stayed. The Club Room with the European breakfast & evening snacks & cocktails was worth the $30/day fee since I have a son & husband who need a good breakfast. Being able to grab unlimited bottled water was also very helpful.
The pool & marina area did not feel like it was just across from the airport. Rarely did we notice airplanes and we could not even hear them from our room. We were in San Diego for a baseball tournament and there were enough activities on the hotel grounds to keep everyone entertained.
The location is a great place if you are traveling around San Diego and environs. Very convenient to all highways and there are several reasonable priced, good restaurants within minutes, particularly at Liberty Station. Even the food at the pool was not exorbitantly priced.
We'll definitely return. Highly recommend this hotel!
August 2, 2013
Rated 3 out of 5 by BiotechGuy Not for the business traveler!
This hotel is in quite a good location. It's easy to reach and there's ample parking. The downside, and it really is a downside, is the service: it's lacking. This hotel really caters to tourists and not to the business traveler. Check in was tedious. Checking out was not that much better. The rooms are sort of Spartan. They resembled the sort of place your parents would have taken you for a beach holiday. The lounge always seemed to be crowded and, again, service was not adequate. If you're on vacation this hotel will probably work for you. If you're a business traveler, avoid it.
September 20, 2014
Rated 2 out of 5 by blasian Horrible experience
I was VERY unhappy my room was not ready at 3pm (as this was the time of check in) they called me around 5:30pm to tell me it was finally ready. The toilet wasn't flushing well, had to have that fixed. The front desk was not helpful in providing information about how to get around the resort, how to get in and out of the parking lot gate (especially after check out when I did not have a keycard to get out the gate), had to replace room key a couple times due to it not working. I have stayed at several SPG affiliated hotels and this hotel was my worst experience. I have always enjoyed my other visits to other hotels within the SPG resorts, never had any complaints until this Sheraton Hotel and Marina.
August 7, 2013
Rated 4 out of 5 by OneHundredYrsAndCounting Conference was great!
Just had a 3 day international conference at the hotel utilizing space in both the Marina and Bay towers.
The staff was very courteous and quick to respond to our needs. In fact, the kitchen custom made 2 sandwiches for me during the event for a participant who couldn't eat egg-based products.
My personal room was spacious and comfortable. Usually I find a wide range of discomfort in hotel beds. The bed I had for 3 nights was perfect and I slept very well.
The major downside to the hotel was the restaurant pricing: an average of $30 per plate for entrees. It's a $10-$30 cab ride to get to the closest restaurants outside the hotel. I found myself wanting to take the airport shuttle to the airport to eat there (at airport food prices) because it was cheaper than eating at the hotel.
I was made aware that internet service was only available via LAN cable in rooms at an additional charge but WiFi was free in the lobby. Knowing that expectation in advance kept me from being upset when I arrived. Sheraton would go a long way if they were to make free WiFi available throughout both towers to all rooms. In fact, our conference required WiFi in one of the big ballrooms, and most people had to use their smart phones to access the content being discussed.
The views from the towers to the marina and the bay were beautiful! I stayed in the Bay tower and had to walk the quarter mile to the Marina tower each day for part of the conference. At first I thought it would be great exercise. Then I found myself making the trek to and from 3 to 4 times per day in my suit and dress shoes. If our organization does another conference at this Sheraton, I will definitely make sure I have a room in the tower where the majority of the conference will be held.
The pools looked wonderful. It was too cold to swim though.
All-in-all, the hotel and staff met expectation and I would be pleased to stay there again.
December 6, 2011
Rated 2 out of 5 by Jaguar88 Unforgettable Nite at Sheraton Hotel
It was early morning on our last night from this hotel at around 3am. A continuous & loud banging on our door awaken us, frigthened and shocked - don't even know what to do. Called hotel operator for help but did come until a follow up after 5mins then they acted upon. Ten minutes passed, security called in that all clear. Following morning, i checked the hallway but disappointed to find that there was no CCTV. Checked from front desk for updates during check out but no report from night manager. Disgusted but we have to leave..Hope this will not happen to other customers/patrons.
July 18, 2012
Rated 2 out of 5 by xxxxxxxxx It's the little things
I'm on the road about 150 night a year and I stay in all kinds of hotels and it's the little things that make a great stay.
The water pressure in the shower is terrible. I have to plan my day around my shower because it took so long.
There is no plug on the night stand or on the desk, Really? it's the 21st century all we do is charge devises.
The food at the event was not great, again I'm on the road almost half the year and the food on your buffets was week.
Again all first work problems and nothing major but, it's the little things.
June 7, 2014
Rated 5 out of 5 by BobbyS Great place for a family getaway
I have stayed at this hotel for business and this was the first opportunity to bring together family members for a weekend getaway. We met up with some relatives who live in San Diego. The front desk staff was very accommodating and able to arrange rooms on the same floor. The pub downstairs was a convenient meeting place to snack, have some drinks and watch some college basketball games. The computers adjacent the lobby made it easy for those of us without smart phones to check online. It did rain...a little but that did not prevent some of us from enjoying the fire pits and view of the boats in the harbor. If you like to take photos, sunrises and sunsets can be spectacular. Easy pickup and return to airport.
February 4, 2013
Rated 3 out of 5 by BrycesMom Areas of improvement
Parking - at main hotel needs additional lighting - very dark and not safe for a female traveler; $22 self parking fees comes with no perks and does not allow guest to return to hotel to utilize dining facilities after checkout (had green coupons I was unable to use) when previously told that I could do that. The key should expire later during the evening for those like myself with late flights. Now I have $20 coupons not applied to my account or not used.
Green room service - I tried this with no problems, but found that no one serviced my room after the 3rd day as stated during check in. Trash was overflow.
Beautiful room and accommodations, but few perks utilized.
Also back door created access problems each evening.
August 11, 2013
Rated 2 out of 5 by Dissapointed2013 Very dissapointed
The location of the hotel is terrific due to its proximity to the Marina and Bay. On the other hand, some of the staff appears to lack customer service skills and act as if you are an inconvenience to them. The whole stay was a disaster, from the food to having to stay next to a family with small children that did not stop screaming and crying. The hotel is extremely close to the airport so if your room faces the Marina side, you will be hearing every inbound and outbound plane and after a few days you will get to know all the airlines' schedule. We have always stayed at other brand of hotel but in this case, we received a discounted coupon to stay at this Sheraton property. This will be our last stay at a Sheraton property.
September 2, 2013
Rated 5 out of 5 by Alex66 Service Excellence in a true sense of the words
It was my second stay at the Sheraton Marina and it was again a fantastic experience. It was my special Christmas gift to my 10 year old son. The experience actually was above and beyond fantastic.
After a terrible day and a half travel due to severe weather conditions, we forgot all about the negativity the moment we said good evening to the front desk staff at check in. A special Thank you goes to Anthony at the Club Lounge, Andrew in Maintenance and Marta the Front desk Manager. You guys rock and I hope to return with my family soon. I travel a lot and love Sheraton Hotels, from all the Sheratons the Marina in San Diego is one of the best, especially when it comes to service - Exceptional. Cheers Alex and Gabe from Canada
February 2, 2013
Rated 5 out of 5 by JimJim A Wonderful 4th!
This was our first time staying at the Sheraton San Diego Hotel & Marina, but I think we have started a new tradition. What a fantastic hotel, from the facility to the staff. You could not ask for much more from a hotel! Top notch.
We visited the week of July 4th and although the fireworks didn't go off as planned we had such an enjoyable stay we stayed an extra day! My only suggestion is don't change a thing, absolutely perfect! Hotel, staff, food, service, atmosphere, pool, lobby, concierge, BBQ, view.... It was all outstanding. See you next year!
July 16, 2012