Rated 4 out of 5 by A144 Great ammeneties - even during renno
The ONLY drawback was that the TV remotes don't have a "Guide" button to show you what specific programs/movies will be on when and what progs are about. Or a paper guide on just the movie channels would be ok. able communications company should upgrade the TV remotes or provide programming paper guide.
Front desk manager comped my accss to inernet so that I could look at the Showtime Channels guide online. Was able to plan what to watch after dinner that shuttle driver conveniently took us to nearby restaurant 2 miles away. Impressed with the lack of dust, ugly spots and mayhem during the rennovation. Our room was stylishly nice and everything electronic and electrical functioned well.
May 27, 2014
Rated 5 out of 5 by JudyCarson18 Breakfast was a bit pricey
The cost of $16 for the breakfast was pricey when other hotels offer the same type of buffet breakfast for free. I didn't realize there was a charge for breakfast until the hostess brought over my bill!
October 1, 2014
Rated 2 out of 5 by StarwoodVacationOwner Smelled like mildew
Good: Staff very helpful, supplied extra towels and tried to accommodate for the poor internet service. Horrible: The room smelled like mildew, mold/dirt covered the tops of the curtains. The couch, chair, and foot stool all had tears in them. Couldn't print boarding passes. We had just washed all our clothes from our timeshare, and had to wash them all again when we got home because the smelled like mildew. Suit case had to be placed outside. Shuttle van had no a/c and was in poor condition, smelled like it was on fire. DON'T STAY HERE until after an extensive upgrade. Definitely not Starwood Quality
June 11, 2012
Rated 2 out of 5 by LUKEUSA Disappointed
Petra the checkin agent was exceptional, but everything else was unacceptable.
My room had a mildew/dust smell that kept me up all night. The property was a motel like Sheraton, which was in need of renovation.
I tried to order room service — the Chocolate Lava Cake — it started with a 20 minute wait, which eventaully turned into a 30 - 40 minute wait, which I eventually canceled because it took so long for a desert delivery at 8PM — unacceptable. I settled for the vending machines.
Furthermore, I used my points for the stay just to be close to the airport for a flight the next day. Very disappointing - the property needs work needless to say I needed no wake up call to leave that room - I was up all night.
July 14, 2014
Rated 4 out of 5 by Shandi1 no parking
We got back to the hotel late after watching fireworks with 2 tired children. I drove around the parking lot twice looking for a place with no luck. Our friends were staying at the hotel next door, so we were able to park there. When I mentioned to the front desk of the parking problem I was offered a place in a no parking zone. I mentioned that one truck parked in the middle of 2 spaces. He said there was nothing he could do about that. I suggested the truck should be towed and he said he could not do that. It stinks when you come back at night and there is no place for you to park.
July 7, 2013
Rated 4 out of 5 by Flori13 Our Stay
As usual this hotel is comfortable and a good
value. We often stay here when traveling since it gets us close to the airport on early flights or late returns.
September 24, 2014
Rated 2 out of 5 by gwin This hotel is not up to sheraton standard
The web photos are misleading, the lobby is remodeled and up to date but the rooms are dark and old. The décor in the rooms reminded me of seeping in a morgue. The rooms also had a damp smell with cigarette smoke even though it’s a smoke free hotel. The bathroom shower head was coming out the wall and it was infested with ants.
I was only schedule to stay one night at this hotel and thank god for that!
On the positive note the location was great for traveling to the airport and the shuttle service wonderful. The staff was also great but this hotel should be downgraded to a one star.
August 2, 2012
Rated 5 out of 5 by Nannini Outstanding
This hotel is my favorite in Orlando area
September 25, 2014
Rated 3 out of 5 by Diane89 Be prepared for surprises!
Our room was very nice and the people who work at this establishment are extremely friendly. However, please be aware that if you drink the water from the bottles that are in your room, they will charge you for them (didn't know this until it appeared on our credit card-surprise!). Also the restaurant is extremely pricey and the hours don't match what's shown in the elevator. Weekends they open at 7:00 a.m. not 6:00 a.m.(Surprise!) There is also a pet fee that was not mentioned on any of the correspondence we received earlier.(surprise!). Nice place to stay if you like suprises.
November 3, 2012
Rated 4 out of 5 by margaret Hotels Restaurant
We were so impressed with your hotel I even told my husband I would rather stay at the Sheraton then on Disney property. But the restaurant is another thing. How can you on a Sat night , spring break and be in Orlando and have 1 waiter running the register, the room service, tables, bar, etc etc? That was just wrong. He was excellent but so overwhelmed. The restaurant was full too! What possessed the rest mgr to have 1 person run a whole rest? He had to apologize to each table. There was no way he could get all the orders right. That you definitley need to fix and right away!!!
April 22, 2013
Rated 3 out of 5 by Jack77A55 Not what I expected
I've been an SPG Platinum level for several years and I found that the Sheraton Suites Orlando Airport was average at best. I have no issues with the staff, they were friendly and extremely helpful. The problem is the hotel itself. It feels old and outdated. The bed in my room was old, uneven and lumpy. The bathroom was small and cramped with barely enough room to open the door while standing in the bathroom. Even my closet, which was designed for two doors, only had one in place. The "restaurant" was little more than a "B" hotel lounge. I was very disappointed in this hotel
December 31, 2012
Rated 1 out of 5 by kev3333 Very disapoointed
My wife and I were flying to Florida for a special wedding anniversary.
We booked this hotel with our SPG points a week before we left. I called the hotel the day before to confirm our booking and they had notihing booked for us. SPG lost our reservation and I had to rebook it with the hotel ( not a good experience with SPG).
Got to the hotel and they put us in a room right beside the noisy 24 hr gym. Asked to be moved and then they put us in a "Boardroom with a bed" that had not been cleaned that day from a company doing their meetings. Will not stay at this hotel again!
December 19, 2011
Rated 3 out of 5 by gig67 I had two issues with rates
We booked our reservation on line so were told we did not qualify for free breakfast buffet. Also our credit card was charged for 25.00 in addition to the room rate for incidentals. Since the room was paid on line the front desk could not even tell us our bill when we left. We were told there were NO additional charges so why the 25.00? The room and house staff are great and we love the hotel but will never book on line again.....
January 25, 2012
Rated 3 out of 5 by Airport2013 Early flight stay
We stayed at the hotel as we had a really early flight the next morning; the shuttle service was a plus and it worked out really well; In my opinion the bathroom could have used a bit more cleaning -- specially the bathtub. Which is really the only reason i'm not recommending the hotel. The coffee machine was not working, but I did not ask for a new one as it wat 4 a.m. The beds were a bit TOO soft for me. We ordered room service and it was timely, tasty and accomodating. So if you don't mind a not so sparkling bathroom, and soft beds, you can consider staying here.
May 1, 2013
Rated 5 out of 5 by rsc84 Cant go wrong with STARWOOD hotels
This hotel was above and beyond what i expected. I knew that it would be nice but my husband and I were pleasantly surprised. We stayed one night since we were taking an early flight to Puerto Rico the next morning. The shuttle picked us up at the airport and also offered to drive us to some local things in the area. We however hung in and ate at the restaurant in the lobby. It was very good and surpassed our expectations. We also got a restaurants.com certificate to the Mahogany Grill. This was a very comfortable night stay and I would absolutely stay here again.
January 22, 2013
Rated 4 out of 5 by gee23 overnight stay
I enjoyed this hotel. It was very nice. Bed was comfortable and room was cozy. The staff was great. The shuttle driver to and from the airport was excellent. The only negative thing was we waited a little long for an extra wash cloth and had to rush a little for check out. Also my daughter saw someone at the pool with their dog. I'm not too crazy about the idea of a dog being at, near or in the pool. The pool could have been a little cleaner and would have liked to enjoy the jacuzzi, but it was closed. Those are minor issues. All in all the hotel is great.
August 27, 2013
Rated 3 out of 5 by LoveOrlando This hotel overall was very nice.
We are SPG members and have stayed at this hotel several times while in the Orlando area. The staff was very efficient and polite. They met our needs when our room was not attended to and we were in need of clean towels and such as a result. The internet service which we chose as our "SPG member option" was spotty at best. Our room was not serviced twice during our week stay. Our feet were filthly black when showering, we can only assume that the carpet was in desperate need of cleaning, the air conditioner filter had clumps of debris blowing from it and was in of a change and the sofa bed did not freely flow back into place when we tried putting it back into the sofa position (it had to be jerked back into place by my husband every morning).
January 3, 2013
Rated 2 out of 5 by DMCINDY The hotel needs to be more people focused
When I arrived the person at the counter asked to answer a call when I was checking in and left me and two other guest waiting. The person needed directions and made the other people in the lobby wait for them to get directions which took over 10 Minutes. Then I book the hotel and was not informed that the pool would be unavailable on Saturday afternoon due to a party being planed. They worked to get access to a different pool but we had to walk to get to it. When these issues happen they need to inform guest prior to the event time.
April 7, 2014
Rated 5 out of 5 by Suzie53 Pet friendly Gem.
Stayed here overnight with a family member and dog before an international flight. From the moment we stepped thru the door the hotel exceeded expectation. My dog had her own bed delivered where she slept soundly all night. After a previously stressful week our tension lifted, wonderful meal thru room service in the late evening and such comfortable beds. Next morning we had a good breakfast and my Goldendoodle, Betsy had her own Chef, Corey, who made her a special plate of scrambled eggs and cheese. A very restful and pleasant stay.
June 23, 2013
Rated 4 out of 5 by tricia53 clean rooms comfortable beds
close to airport but a bit of a drive(25-40 minutes depending on traffic,plus tolls) to other points of interest. Okay for a business stay but not so much for a vacation. Also we were in a room (not designated SPG) when all the other rooms on the floor were we are SPG members. We were close to the area where the cleaning staff set up their carts for the day at the early morning hours,it was like they were having a family reunion out there. I opened my door once to see if it was other guests but it was cleaning staff and they still continued on. We paid for 5 nites as we were leaving at 3am,the 4th day our room was never attended to so we asked for room coffee and cups at the front desk and they were promptly delivered. One of us ate at the breakfast buffet on Sunday. the food quality ok , service excellent. Also having the computer center was handy.
August 6, 2014
Rated 1 out of 5 by treerain VERY DISAPPOINTED !
We stayed there the night before our cruise since it was so close to the airport .Little did we know there was a labrador retriever show nearby and the hotel was full of the dogs. It seemed every room on our floor had one or two of them. Beside the question of sanitation, they barked thru the night and then started in full force at 5:30 AM. To make matters worse, we found 3 roaches in the bathtub.
We mentioned all this to the reception desk and their answer was to call spg to make a complaint, which I did. No one seemed to care.
November 16, 2012
Rated 1 out of 5 by Slrray524 Very Disappointing
First day on vacation stay. Staff was not friendly at check in. Construction going on with restaurant. The make shift restaurant was a joke. Room smelled musty. The indoor pool was closed. The ambiance for vacation was not there. At check out I was asked how was my stay. I said it was not good. The person at the counter didnt say anything else. We canceled our reservation on the back end of our stay and decided to stay at another place.
August 4, 2014
Rated 2 out of 5 by Smokey Smoking Room?
I was pleased with the hotel shuttle, and check-in. My smile evaporated when I entered my non-smoking room that smelled like an ashtray. It was 0200 and I was too tired to go back to the front desk and complain. I just crashed.
The next day my family met me in my room and they all couldn't believe how bad the smell was.
I mentioned the problem at checkout and received the 'so sorry but too bad' response.
Room was very nice otherwise.
Oh. I was woken up by housekeeping as well. And she didn't speak English.
April 22, 2013
Rated 2 out of 5 by chrisbb Bad stay
Yolanda checked me in, she was angel, she was the nicest of the staff, there was fire in the kitchen in the morning, we had to wait out side for about 4 hours till we could be in again, we were on vacation visiting Disney, so we lost half of the day, the next the alarm went off again, then they said its falls alarm at 8:01 am, we stayed for 6 nights, the whole time the SPA , was out of service !!, could not find parking space , we had to park in fire lane , they did not offer any thing for the in convince ( fire alarm).
January 4, 2014
Rated 5 out of 5 by Diann67 Buffet Breakfast Needs Clarification
When I stayed at your hotel I was told buffet breakfast began at 6am. when we came down to checkout early we stopped to have breakfast and were given a bill for it. When I approached the desk I was told I was not entitled to the breakfast even though the day before when I checked in no one told me that I was not entitled to the breakfast. What are your guidelines? They should be discussed when checking in. Also at the Starbucks station there was a keylime cake that looked like it had mold on it. Not every appetizing.
August 31, 2012
Rated 2 out of 5 by MrInterpreter Not a Standard SPG Property
Very unhappy with accommodations. Significant construction and noise; wish I had known before booking. Ants in room on 3rd floor. Vacumn hoses up and down hall upon check-in and faint smell; all doors open (as if airing out) without explanation. Upon check-in, no parking card provided yet a sticker was placed on my car as a reprimand for having no permit. No orientation to hotel. Frequent guest at Starwood properties; very unsatisfactory.
July 16, 2014
Rated 5 out of 5 by AlexWA Traveling to college
I had a late flight to Orlando which ended up being late (12:30 am). I was able to call the shuttle and get into my room within 15 minutes of my arrival. Staff was friendly and alert and I booked my morning shuttle to continue my journey. I would definitely stay there again.
August 20, 2014
Rated 5 out of 5 by Orlandovisit Great Stay
Very nice, clean and convenient hotel. We originally booked two nights, but ended up staying five because we liked it very much. It's a much better deal than others that charge resort or parking fees for a Disney area visit. We never tried any of the food there because there were lots of nearby restaurants, but our overall stay at the hotel was excellent. No complaints at all - very nice, clean and well kept hotel. Staff were friendly too.
July 11, 2014
Rated 4 out of 5 by gracie123 one night stay
my family stayed for one night. the only problems were (1) upon arrival at the airport, we waited for 30 min. for a shuttle to take us to the hotel. (he dropped off someone for a flight first, but we only found out after our 3rd call to the desk.) (2) i requested a wake-up call, which I didn't get. luckily i woke up on my own. otherwise, the hotel was a pleasant surprise and would definitely stay again -- clean, friendly, great inside/outside pool, good food. well worth the starpoints used.
April 22, 2014
Rated 5 out of 5 by tomnan One night stay
We just needed a place to stay for the night and decided to use some points.
Very well worth the stay.
We'll come back next time we're in town.
August 27, 2014