Rated 5 out of 5 by MCC61 Stopover at Sheraton Jumeirah Beach Resort
We elected to make a short stopover at Dubai on our return to the UK from Australia, to relax and break the journey. The Sheraton Jumeirah Beach Resort hotel turned out to be the perfect choice for us. All hotel staff were polite and attentive, very courteous and professional - nothing was too much trouble. The facilities are excellent: the rooms are spacious and well provisioned, the bed very comfortable, the beach, garden and pool areas are very clean and well maintained and the staff are attentive but not intrusive. The food was very good, although we chose to eat out in the evening to catch the water fountain show outside the Dubai Shopping Mall. Travel to other main attractions in Dubai by taxi or shuttle is easy and well priced. A very relaxing stay, and we highly recommend this hotel for anyone considering a similar short break or stopover.
July 27, 2014
Rated 5 out of 5 by Nayte18 Excellent Stay
I’d like to take the time and inform you that I was extremely happy and very pleased with the treatment during my stay (3 - 16 August 2014) here at the Sheraton Jumeriah Beach Resort again.
As soon as I checked in on the very first day, I received the same treatment that I received during my last stay, which was nothing less than perfect. Your staff at the front desk was so welcoming and caring it made being on a 14-hour flight worth the trip. Being remembered from our last visit, which was over two years ago, makes a person feel special and part of the Sheraton Family. Ali, Kseniya, & Camille were very helpful throughout this visit. Even when not working at the front desk, they take the time to stop and ask you how your day is going and how are you doing. It’s being personal like this, which makes me want to stay here every time when I come over for business or vacation.
I worked with Mrs. Arvil Holmes and Mr. Charles Muhia to make reservations for Mr. Antonio Johnson and myself whom is also here on business. Mrs. Arvil Holmes and her team (Angeleen, Eleazar, John, Mark & Ronaldo) have made us feel very special as all our needs were taken care of when visiting the Club Room.
I want to thank you and your staff again for such a great time during this visit. When I return to Dubai, I will make sure that I stay here at the Sheraton Jumeriah Beach Resort.
August 20, 2014
Rated 5 out of 5 by BaltimoreTravelers Great hotel for families wanting to avoid throngs of tourists
Our family of 5 just returned from a seven night stay at this nice hotel. Although it doesn't have the amenities of some of the newer flamboyant hotels in Dubai, it was very nice and away from the throngs of tourists we saw at other hotels. The rooms and bathrooms are slightly dated and need refurbishing. The staff was very helpful and responsive. The concierge did a great job advising and making reservations for us. They were even able to secure a hard to get reservation for lunch for us at the Burj al Arab the following day. The breakfast buffet was good and plentiful.
December 29, 2013
Rated 2 out of 5 by Kjuliana Not up to Sheraton standards
I was looking forward to this trip because I like going to the Corniche Street Sheraton in Abu Dhabi. However, the two hotels could not be more different. The main restaurant's Friday seafood buffet had very few seafood dishes and only one live station; the Peacock's "kung pao chicken with peanuts" came with cashew nuts and tasted strongly of soy sauce (I lived in China for three years so I do know what it should taste like); the bathroom in our room smelled strongly of bleach; the parking attendant did not believe that we were actually staying at the hotel -- I guess we did not look Russian or German enough. As we were leaving, he took down our license plate number! This after having spent three nights at the hotel!
December 2, 2013
Rated 5 out of 5 by Helene51 Outstanding
My sister and I stayed for a long weekend. I cannot fault anything about the hotel. The location, facilities and room were all great. In particular the service from every member of staff was exceptional from requests we made prior to arriving, right through until check out. We arrived very early to check in and our flight left late after check out, however, if our exact request could not be met we were offered very acceptable alternatives on every single occasion. The Manager of this hotel should be proud of the excellent customer service that is offered from all employees in the hotel. Your team of employees are a credit to you. We are definitely returning for another stay based on the fantastic break we have just returned from.
March 25, 2014
Rated 5 out of 5 by cucu1965 Thank you Sheraton
I stayed here a few times and this is not my first review, but this time was a bit special - I was at the hotel not for business, but on vacation with my wife and my 82-years old mother-in-law. I was very concerned because of her age and weakness, but the Sheraton staff did its best and really pampered us, making us feel at home. Everything went well and she was so happy these few days we spent in Dubai... and so were my wife and I. A special thanks to the staff of the SPG lounge, all of them, for their friendliness and efficiency. It does make a difference!
April 4, 2013
Rated 5 out of 5 by Josh1528 Home From Home ! Almost Paradise.
We have travelled extensively both on business and on holidays virtually worldwide but have never ,until this trip ,experienced an Hotel. where the Staff in all departments are so willing and happy to help .They always have smiling faces and seem genuinely pleased to be of assistance. We think this reflects an excellent Employer -Employee relationship and this is good for Guests.We sincerely hope that we will be able to visit again, but at our tender ages one cannot plan too far ahead!! A truly magical holiday. Thank you all so much for making it thus.
March 28, 2014
Rated 4 out of 5 by Ali928 This hotel offers great value for money
The hotel environment is excellent. location on beach and GBR Walk is a big attraction. Many restaurants in the vicinity offer a variety of international cousins. Other entertainment venues and cinemas are in walking distance.
August 6, 2014
Rated 5 out of 5 by Dshomar Wonderful Reception Personnel
I am traveling with another couple with our wives for business and pleasure. Our accommodations at the Rotana hotel were not what we expected. we called on the Sheraton Jumeira and were greeted by Vivien Kosacks who proceeded to find us two rooms at very short notice, apply our SBG customer appreciation discount and arranged for a wonderful stay for us and our wives thereby saving the day and our vacation. She followed up with calls to make sure that everything was in order. She is a treasure to be nurtured and a real asset to Sheraton
May 9, 2014
Rated 3 out of 5 by ranorius Learn russian
Great location and amazing beach.
Among others a few interesting picks:
- Notices in russian only sometimes;
- Wifi not included for an expensive room price / night, asked an expensive additional fee per 24hours period to get it;
- Service not utterly unfriendly but too uneducated staff sometimes (waiter forgets ordered beverages on day 1 and complains on day 2 because customer has ordered from another bar after 30 minutes waiting for a beer. true story);
- Concerts until 2am at night, no notice, manager promisses to call back and does not...
November 29, 2012
Rated 4 out of 5 by Lewmitch111 This hotel has great staff
This hotel had the nicest staff.. Made our stay more relaxing. Also the food was lovely
August 5, 2014
Rated 5 out of 5 by HM2323 A fantastic experience!
Absolutely fantastic stay for 25th wedding anniversary - the hotel and facilities are excellent and the staff across the resort go out of their way to make you feel at home - exceptional customer service - Special mention for Amado and Terrance on the front of house. The location on The Walk and a private beach are better than other hotels in the area. We stayed 5 nights and we had a wonderful stay. The hotel is within easy reach of the Metro so travelling was not a problem. The breakfast was excellent.
Can't wait to visit again!
March 23, 2014
Rated 3 out of 5 by jigs123 Average Experience
When I checked in:
(1) Internet was not working
(2) TV entertainment was not working.
(3) Not a great view from the room, suppose to be a beach resort but beach view rooms were not avlbl and this is surrounded by many high rise buildings so non beach facing room does not have a good view.
When I complained and mentioned that I need Internet connection for some important work/meetings, They asked me to sit in the lobby and work which was surprising. Then after few hours they changed the room and connectivity was ok, but average speed.
January 11, 2014
Rated 4 out of 5 by AUS22 Great Hotel
Very good....has everything one would ask for.
August 4, 2014
Rated 4 out of 5 by Peter2014 Good deal in Dubai
Super hotel with super beach which is most important in the hot weather.
Perfect service by the staff.
Only negative is that we had to pay the room in advance without any chance to get the money back in case of illness or any problem.We had to pay an extra insurance therefore.Secondly at the arrival they also took a large amount of money from my credit card for the eventual costs of my stay in the hotel.Why they do not believe the guests?It is possible all over the world to pay at departure.
May 20, 2014
Rated 5 out of 5 by SatCyp Great Stay
I was traveling on business and stayed during the first week of May with another 2 collegues. We chose the Hotel due to its beach front location and amenities around it.
The hotel is not the newest one around however it is clear that it is maintained very well and cannot fault its facilities.
It has great food and beverage outlets and a favorite is Bliss which is their beach front lounge bar where you can chill out with a drink on the beach in the evening.
WiFi is free in the lobby but chargeable everywhere else.
May 7, 2012
Rated 3 out of 5 by r0ds1216 Generally good, with great food and some disappointments
Excellent location, breakfast buffet, massage facilities. On the negative side there were breakdowns in three areas: 1) the front desk wanted to send someone to my room for me to sign over Starwood points for each massage i had authroized at the spa for massages for my family members i wanted to treat; 2) when we had a guest who fell ill and needed some privacy while awaiting our airport transportation near midnight (some 2-3 hours) the manager at the front desk required checking into a room at full rate, with no flexibilty and no offer of privacy for the ill guest who had just recently checked out; and 3) two hair attendants in the salon were abusive and browbeating of a guest, bargaining for hair treatment starting at $800, and the working down to $300. Most unprofessional.
November 27, 2012
Rated 1 out of 5 by Janela Old and no service
Probably my worst experience with Sheraton Hotels. The hotel really needs to close for deep renovation in all areas: common areas, rooms and especially bathrooms. Service does not exist at all. If you are waiting for some help from concierge forget it. There is no concierge and people willing to help are not competent. Also don't expect your room to be cleaned before 2 pm even if you leave it before 9 am. Finally the service at restaurants is not bad but expect to see dirty and/or oversized uniforms.
February 5, 2014
Rated 1 out of 5 by shawn11 Disappointing service for a good hotel
As a regular SPG guest, I was impressed with the location and facilities on offer but personally disappointed with many aspects of the service which require a lot more attention in the future.
Usually we have exceptional service and are not difficult in our needs but unfortunately this time it was too noticeable & too frequent to not be disappointed.
We faced challenges during our check-in, with the front office management when attempting to alleviate issues and with the internal service staff.
November 9, 2012
Rated 5 out of 5 by tereza super
We were at your hotel on vacation, we had a club room, on arrival we were given a room already at 11.00 am, therefore, before we had a claim, which as positive / even though the room was on the fourth floor without a bath of Bliss ® /. With all the services we were happy, we all really enjoyed it, for which I thank especially big thank you goes to Mark Esguerra was very kind, helpful and friendly.
Finally, when leaving us but very disappointing approach Ksenya Mamedova at the front desk, there was a problem with our euro deposit, We asked for a refund of cash and we wanted to pay the account card, very arrogantly rejected us and their attitude and behavior ruined impressed with our stay at your . We have received the returned cash in AED, which was a problem for us because we had in the bank to do the exchange to the euro. Ksenya behavior was unprofessional.
June 5, 2014
Rated 5 out of 5 by MUSA very well looked after
when we checked in there was a slight problem as we were promised a upgraded seaview i was denied one but i did persue it and the manager then got it arranged , after that the sail was excellent staff in all aspects , re restaurant , bar , room , pool etc and have to appreciate brians effort in making sure we were looked after and also julia from the restaurant , not forgetting laxman and ram , ashwin etc etc all good, def recoomened this hotel of yours to my friends and family .
August 27, 2013
Rated 4 out of 5 by Ref3atove Very Good Experience
i had an amazing experience @ the hotel when it comes to food, cleanliness,hospitality,Beach features,restaurants everything was amazing.
Reception Guys are very professional & had high sense of hospitality specially Mr.Hussein Suliman who showed & reflected a very good image for your hotel
My only problem was teh IT support who couldn't sort out my mobile phone issue with the WiFi so i had to pay data roaming because i couldn't activate the wifi service on my mobile
March 16, 2014
Rated 3 out of 5 by Dom123 Tired rooms
Initially I had to argue to geth the kings sized room I had booked, others in my party failed and ended up in twin rooms. The rooms could have been from any US based hotel chain, exactly the same as any I've stayed in in the US on countless occasions. Certainly not what I'd expect of a resort hotel.
July 1, 2014
Rated 2 out of 5 by abdullatif not what I expected
- A/C was noisy
- The bed, the towels have some smell
- I book for king size bed but instead I’ve been offered to stay in separated beds after joining beds . how that come I book 2 months ago.
- I came to hotel to chick-in at 12:30 and the receptionist said wait till 3 o’clock. While other hotels do not let us wait
June 26, 2014
Rated 5 out of 5 by Marnat Great Staff and Great Position
The hotel is well situated with private beach and large gardens. Hotel restaurants were very good standard and costs are fairly reasonable for the area. Staff were excellent and measure up very well against other Sheraton's I have stayed at. The club lounge is quiet and well appointed, Club rooms were a little disappointing when compared to other Sheraton hotels, although it was very clean and well maintained. My wife and I would definitely visit this hotel again.
February 5, 2013
Rated 3 out of 5 by OscarRomeo78 Nice place to stay at ... but ...
For some strange reasons, this hotel is not able to take care of specific requests on booking like smoking room, room with an opening window or balcony.
I've stayed in many other Starwood hotels and never faced this issue.
The side effect of this missing feature is that each time on check-in I have to bargain for a room that match my requirements and as a result in most of the cases I can't benefit from the upgraded room.
Beside that, it's a nice place to stay.
March 6, 2012
Rated 5 out of 5 by Firas Excellent hotel
This established resort has always been my favorite in Dubai, i have been a regular for many years now.
The staff is so friendly, hepful and welcoming, especially for families with kids. The food is simply perfect, and the whole resort has a great cosy feel while still remaining in the heart of the JBR action.
My son enjoyed the pool, the kids club and the beach during the day and my wife and I loved the atmosphere of Bliss in the evening (great margerittas).
May 22, 2012
Rated 5 out of 5 by lloyd50 great hotel
The staff were extremely friendly & willing to assist your needs. Food in the club lounge was excellent,one of the best hotels we have stayed in.
July 10, 2014
Rated 4 out of 5 by Fox1 Left behind in the new Dubai
Firstly i must say that this was our fourth visit to this hotel and as one of our favourites it was extremely dissapointing to see how far its standards have dropped,
At check in when i explained that it was our 4th time and hoped we would receive a " nice" room i was told that it was Walk facing. I asked for different room and even asked to upgrade to Club i was told that rooms were the same and i was on h/b package so would not benefit from it.
Our room was dissapointing as very little storage was provided and the bathroom was basic to say the least. Rather than complain as i had at checkin we decided that this hotel has been left behind in the "new " Dubai.Having stayed at many hotels - we visit twice yearly - i saddens me that we have decided not to return to our favourite hotel.I also intend to replicate this comment on Trip Advisor.
March 18, 2014
Rated 4 out of 5 by avavb Internet connection
Please offer an option other thank Ibahn. Every time I stay at a property with iBahn service, there is no service ... this time, the connection would not stay live for more than 10 minutes and any data transfer would shut it down, crash the computer and I would have to reboot. At the end of my stay, I could not get it to reconnect because it would not let me select an option ... it said I already selected but would not let me proceed. Extremely frustration
February 9, 2013