Rated 4 out of 5 by WO3930 Amazing Customer Service
From the moment you book an online reservation you get a follow-up email from the general manager reviewing the dates of your upcoming stay and he inquires if you have any special requests they could tend to while your staying at the hotel.
Front desk ladies have welcoming smiles and greet you with your Star Wood Status, which is very impressive. Staff that tends the club level hors' d'oeuvres are very friendly and makes sure there is a variety of water, tea, coffee and soda available at all times and the food stays fresh.
April 22, 2014
Rated 5 out of 5 by AndyDurango good hotel
nice hotel, good bar food, quiet, good location
April 21, 2014
Rated 4 out of 5 by Riann Home away from home
Comfortable room and friendly staff. Delicious breakfast with great omelettes. However, not within walking distance to anything and not many television channels.
April 12, 2014
Rated 4 out of 5 by LFLF denver tech center
great proximity for my needs very responsive staff
April 10, 2014
Rated 3 out of 5 by jwdphoenix Hot Water Issues
2/ out of the 3 mornings I stayed there it took me over 20 minutest to take a 5-minute shower. For some reason the water was either scalding hot or freezing cold but there was no setting in between. Not sure the cause but when I left my room one morning I heard, over the maintenance guy's radio, that someone else was having trouble with no hot water. I've stayed at this property at least a half-dozen times and it's usually a good stay but the hot water issue is a real concern. Other than that, the staff is always friendly and the room's are clean.
March 31, 2014
Rated 2 out of 5 by anupmd Poor organization
When I checked in, the suite I had reserved was not available, I was provided with a room on the second floor instead which was significantly lower in cost than what I had reserved. In addition the room I was provided do not meet my needs had something "floating" in the toilet, and as a platinum guess they did not even have any complementary water in the Room. I returned to the front desk and told them that room was unacceptable, I was given a different room which I would not accept. I waited for four and a half hours to receive the room that I had booked.
March 28, 2014
Rated 5 out of 5 by Christine3 Great Sevice
The time I spent at the Sheraton DTC was not only memorable with a surprise visit with my husband and Mother that he hadn't seen in years. But, this was "friendly staff, clean and comfortable.
I would come back to stay here next time I'm in Denver.
March 20, 2014
Rated 5 out of 5 by Oldman55 Outstanding!
I'm not aware of who does the hiring and the training for the Sheraton at Denver Tech Ctr. but whoever they are they should be commended along with the outstanding members of the staff.
We were recently at this location after receiving medical treatment in Denver and I must say.. we stay at a lot of Sheratons - worldwide, and this was the best example of customer service we've ever experienced. It's like our every need was anticipated. Special thanks to Todd in the lounge, our housekeeper, the gentleman at the links cafe, the waitress in the restaurant, the chef who made an excellant Roasted chicken dinner and the staff at the desk. You all couldn't have done more to make our stay as comfortable as possible.
March 12, 2014
Rated 4 out of 5 by Stephen1000 Great despite cold shower.
Overall a pleasant stay. The rooms were clean and the staff were friendly. When asked for a robe the staff was prompt to deliver it to the room. The halls are also clean and comfortable. The walls are thin and you can faintly hear neighbors in conversation. The most disappointing aspect of my stay is that my first morning of the stay, the showers water temperature was not adequately warm. I was unable to shower, however having little time in the morning and meeting, I was unable to address the issue with the hotel staff. The 2nd's morning shower at the same time had no issues with the water temperature. An added touch that I enjoyed a lot is the free water bottles in the room. Lastly I stayed for an event, the food was good, and the staff catering was always on time. The water and beverages were always filled.
March 6, 2014
Rated 3 out of 5 by Water20144 This hotel met my needs. No more, no less.
This hotel was clean, the staff was friendly and there were lots of restaurants around the area. This was very convenient.
I booked a single King, when I arrived, I was checked into two Doubles. I had to return to the lobby and get my room switched. I ordered a pizza from room service, sausage pizza, pretty basic, it was disgusting and over priced.
March 3, 2014
Rated 2 out of 5 by rb2014 SPG Status?
The hotel is in a great location. Service is average. The hotel does value SPG status.
February 24, 2014
Rated 2 out of 5 by SeattleChris72 Loudest hotel I've stayed in
Adjoining door was paper thin, so I heard EVERYTHING in the room next to mine.
February 14, 2014
Rated 5 out of 5 by Gina72 Great Staff
The staff at this location is great! From Phillip at check to Carrie at the bar to Blake on the 10th floor. Very customer service oriented and consistent.
February 12, 2014
Rated 4 out of 5 by JJA2014 Blake and Carrie Make this Hotel!
Blake and Carrie are the reason we keep coming back! No one has better customer service or makes you feel like you're an old friend returning 'home'. We have been coming almost every month for the past several years. They make us want to come back!!!
January 20, 2014
Rated 5 out of 5 by Buddie Great PLace
The room was very comfortable, bathrooma little small but nice,
December 31, 2013
Rated 5 out of 5 by Db007s Excellent value.
The room was exactly like the pictures. The bed was very comfortable & the staff was extremely friendly & helpful. We were part of a group & everyone was pleased with the hotel.
December 14, 2013
Rated 3 out of 5 by Mike1996 Staff needs improvement!
The hotel was comfortable and elegant! I was pleased with the cost and overall hotel, but the staff needs improvement. The staff was unknowledgeable about basic check in info and misled me. It took multiple trips to finally get checked in. I would stay here again, but only if I could skip the check-in process.
November 21, 2013
Rated 5 out of 5 by Gina72 Great Staff
I've been staying at this hotel for 8 years and the staff is amazing. A few changes in where great staff members work, i.e. Blake no longer being at the front desk, but other than that, Blake, Phillip, and Carrie are outstanding.
November 18, 2013
Rated 3 out of 5 by Jets Less than expected
For a suite on the club level we expected a bit more. Like bath robes and a hotel directory of its services. We did not know the hours of the Fitness Center, without calling the front desk. The guide on either TV did not work and when we phoned the front desk to find out what channel ESPN was on we were told the wrong channel. We found ESPN by surfing through all the channels. As others mentioned the bathroom was tiny, smaller than the one in our RV!! We were also expecting a king bed and only had a queen. Not what you would expect for a suite on club level.
November 4, 2013
Rated 5 out of 5 by Mountaintraveler Friendly staff
This is a great and very convenient hotel. The staff is very friendly and courteous and even shuttled us to the nearby Light rail station to take a convenient and inexpensive light rail to University of Denver and Downtown. The bed is comfy but structured so your back doesn't hurt. The Fitness center was well equipped and open 24 hours. Parking is complimentary and is valuable. The pool is an outdoor pool so it closes in the winter so I didn't get to use that amenity.
October 31, 2013
Rated 1 out of 5 by JM4015 The staff at this hotel has a lot to learn about hospitality
The staff here was rude and unprofessional regarding a group event I was part of. There was a dispute with one member and they decided to punish those part of the group that showed up for the event...they would not let them check in...and called the police to monitor all evening. This was handled very unprofessionally...In addition, our group rate was more than the rate they were charging over the internet! I would never recommend this place due to the rude manner in how all this was handled!!!
October 28, 2013
Rated 1 out of 5 by TreeCox Terrible General Manager
We booked a block of rooms for a group event. The General Manager rudely broke the contract with us and over half of our people had to seek alternative accommodations.
October 28, 2013
Rated 1 out of 5 by IdahoSteve Bad Experience all around
We reserved this hotel with our points. The points rate was ridiculous - but we went with it thinking the experience would be great. From the time our 20 year old son checked in after a 14 hour drive - the front desk person at 2 a.m. hasseled him and tried to extort another $45 per night out of him (when we paid full price with points). Finally, at my son's repeated assistance he called us at home (at 2 am). My wife had an extended conversation arguing with the front desk while I finally stepped in with our reservation confirmation to again prove we paid completely with points. But, the experience got worse. Much to my son's chagrin, the roome TV didn't work - 3 hours to fix. The phone did not work. The room was in marginal condition. The bathroom fan didn't work and one light was out. There were no accomodations or apologies made - this hotel when it comes to all the ones we have stayed in as Starwood owners is the absolute worse. It should NOT be a part of the Starwood network.
October 28, 2013
Rated 1 out of 5 by Unhappy1958 Hotel Management needs to learn decision making
I was staying at the hotel because my club was having a Halloween Party down the road. We have stayed at this hotel for parties for years with no problems. But for some reason this year was a problem and I'm not going to say if the initial decision to throw our President out of the hotel was good or not because I wasn't there.
What I will say is that our club Up The Creek Ski and Recreation had a special room rate set for the club. In total we had about 100 people staying at the hotel.
When the problem started some of the people had already checked into the hotel. But most had not yet check in. Unfortunately hotel management decided to not allow the people who were not checked in prior to the problem they had with our club president. What they said was that he violated the contract so it was voided. Okay that's fine but if it is then kick everyone out of the hotel. What they did was let the people who were checked stay but they would not allow the other people to check in. To be honest that decision was WRONG. If the contract is void kick everyone out or let those of us who were not part of the trouble check in.
Fortunately I was part of the group but I had upgraded my room so I was outside the clubs contract so I was allowed to check in. As a point of reference the age rang of our group is 45-60. Not exactly your crazy party hard and tear up the hotel crowd.
In all I like the hotel but I will not endorse a management staff that makes bad decisions!
October 28, 2013
Rated 5 out of 5 by 44redhawk Octobetr 2013 Stay
Room was excellent. We ate dinner at the bar Wednesday the 16th of October Food and bartender (Kerry) were excellent
October 21, 2013
Rated 4 out of 5 by rocnk great location
the hotel was very clean and the staff was
The hotel room did not have enough light.
Bathroom was very very small and not enough light.
The buffet breakfast was terrible. I would walk over to IHOP as we did for breakfast.
October 18, 2013
Rated 2 out of 5 by DKD13 This Hotel Did not Meet My expectations
To begin the front desk wrote the wrong room number on the key card holder. When I went back and they checked it and realized they made a mistake they still had the audacity to ask would they like have them accompany me to my room as if I didn't know how to use the key, if they had not made the mistake the key card would have worked. The bathrooms are the size of a postage stamp (others guest had the same comment) and it was not clean shampoo spill on shower liner from previous guest remained . On a positive note the rooms are appointed nicely. My stay was related to a wedding party otherwise I would not have stayed on.
October 15, 2013
Rated 4 out of 5 by Trip11 Den Sheraton
Very good value. Recently redecorated. Looks nice. Very clean and homey.
October 9, 2013
Rated 5 out of 5 by debbie18 Love this hotel!
I have stayed at many hotels, and this one is at the top of the list as far as everything you expect in a great hotel! The room was beautiful and clean. The Club Room was a pleasant treat at the end of my day. The staff was professional and very friendly and courteous, and the lobby was beautiful. Loved the Starbucks coffee in the room, and the location is great especially if you plan on going to seeing the Broncos play. Room service was prompt and the pizza I ordered was delicious. I highly recommend this hotel to anyone whether for business or pleasure.
October 8, 2013
Rated 4 out of 5 by SandiBeach Desperately needs brighter bathrooms & full length mirrors!!!
The hotel overall was great - clean, friendly staff, etc., however, this particular Sheraton has two major issues:
1) The bathrooms are SO dark! I don't want to look like a cast member from the Rocky Horror Picture Show b/c I can't see to put my make up on properly
2) There's no full length mirrors anywhere in the room for that final check before you leave
October 3, 2013