Rated 4 out of 5 by lineman75 Comfortable stay, friendly staff
We enjoyed out stay. the room was clean and comfortable. $4.00 for a water is outragious, you should provide two free 16 oz bottles to your guests.
November 11, 2013
Rated 5 out of 5 by nlz3 The best MENU and Staff
When you travel as often as I do and for such great lengths of time, you begin to look for hotels with a decent menu. I returned to this particular location on three trips totaling over 35 days. The menu was healthy, high quality ingredients, plenty of options and delicious. If I was a local resident I would eat there regardless of not staying at the hotel. An the staff at the bar, Randy and Saami, were super nice and great conversation. They made my stay personal and welcoming.
October 25, 2012
Rated 5 out of 5 by Scoobie Room Decor was nice
I liked the room decor - i wish they had Coca-Cola in the hotel.
November 11, 2013
Rated 5 out of 5 by JRB2 Great Hotel
It was a great experience. We called about an hour out and ask to make sure we had two beds and if a crib could be in our room as we were arriving late and the kids would hopefully transfer right to bed. Jennifer was particullarly pleasant and helpful and at check in ensured everything was ready, which it was. Up early with the youngest I had a very pleasant interaction with various early morning staff while hanging out the common area. Overall a great place for a stop over.
December 27, 2012
Rated 5 out of 5 by Cat22 Best Sheraton Ever!!!
From the call in to confirm my reservations, to the staff (Thank you, Lou), to the birthday greetings and treats, to the room, food and facilities, this was by far the friendliest, most professional staff. All you have to do is ask...and they got it to you lightening quick. Every hotel should look to the Sheraton Hotel in Tarrytown as its model.
October 14, 2013
Rated 4 out of 5 by Nanja comfortable
As previously experienced, we enjoyed the
pleasent attention of the staff. The hotel is
well located for our needs. On the minus
side, the carpet in the room was not clean.
It was stained in many areas, and we needed to request that the carpet be at
least vacumned as it was not done properly
The restarant's prices are over the top,
and the tables were sticky and needed
We enjoy this hotel very much but feel
that it is somewhat lacking in maintance.
July 3, 2012
Rated 5 out of 5 by abmm7 Great hotel!!
My family and I recently had a wonderful stay at the Sheraton, Tarrytown, NY. We were greeted at the door by Shaun who made us feel very comfortable and welcome from the very beginning. Leslie, who checked us in, was very friendly as well. Our room was extremely spacious and clean and the club lounge was great for relaxing. Although we did not use the pool, it seemed very clean and well kept. The only thing that could be improved is the maintenance of the fitness room. For the week, each morning we used the treadmills and other machines in the room. It was very rare to find towels and some towels were left on the floor from the night before. It would be nice to have staff check the room each day to be sure that it is stocked with clean towels and things are not left disorganized. Other than that, our stay at the Sheraton was fantastic!!!
August 10, 2013
Rated 5 out of 5 by r2delv2 A Great Stay
I have stayed at this property many times over the past 5 years, and I can say without a doubt that it is one of my favorite Starwood properties. It just keeps getting better. The staff here is extraordinary!
Everyone here......House Keeping, the Front Desk, The Club staff, I mean EVERYONE, is friendly and just goes out of their way to help in any way that they can. Must be attributed to a great management team. Dont change anything!
August 26, 2013
Rated 1 out of 5 by Tiredtraveler66 Nice hotel thin walls
The hotel was nice but there must have been a wedding earlier because around 1 am the room next to us was making a lot of noise. We called down twice and the hotel staff responded quickly but that room continued o make noise. Also we were put into a handicap accessible room where the shower spilled out past the shower area to the middle of the floor making it impossible to use the sink without stepping into water.
September 2, 2013
Rated 4 out of 5 by WPaul 2 nights in Terrytown
I was happy with everything, except
the club card evening drink/appetizers
"thing". The hotel confirmation/printout I had said complimentary drinks/appetizers. There was a $14.
limit and no drinks included.
October 27, 2013
Rated 5 out of 5 by Johan Great Hospitality
I was 3,000 miles from home and had to cancel my return flight because I got the flu. I spent about a week recovering at the Sheraton Tarrytown....not exactly an experience one would chose. However, everyone at the hotel from front desk to room service to maid service was so caring and friendly that it made my stay as enjoyable as possible under the circumstances. They even got me connected to a medical clinic and drove me there. MANY, MANY THANKS!!!
February 5, 2013
Rated 4 out of 5 by Yasmina00 worst bartender
We ordered drinks that are not out of the ordinary and that we always order at other establishments. I don't even know what we ultimately got, but they were not the drinks we ordered. The bartender never said a word to us or asked us how we were or how our drinks were, as he was too busy talking to friends of his at the bar. We left the drinks and just walked out. We would come to the hotel again, but skip the bar.
August 14, 2013
Rated 1 out of 5 by kiki1111 room was fine. Hotel had some major flaws
Elevators didnt work. Period. Taking half an hour to go from the third for the first floor is completely unacceptable and dangerous. We were a big group from Boston that were here for a tournament. The management and staff at the hotel were rude and completely unaccommodating. Somebody at the hotel booked us in knew what we were coming in. The elevators didn't work so when we opened the stairways to go in out of our rooms the police were called. The televisions in the room didn't work so they were pausing during major sporting events. When we came down to the lounge to watch the game they were rude and again police were called for no reason. A guest was kicked out with her 3 children and husband. The manager on duty was completely out of control. I was shocked I was at the hotel and was being treated like this. Overall very very disappointing.
January 23, 2013
Rated 2 out of 5 by misha21 If you need to eat, don't stay at this hotel
Clean comfortable rooms. Great front desk staff. The restaurant is very tiny and the service was none existent. Upon arriving, the host pointed to some tables and then walked away, never to be seen again. Finally we had to get up and walk over to the bar to order drinks. Never got as far as ordering any food as we never saw a menu or a waiter. They seemed to just want to all be behind the bar. BTW this was about 7p at night, dinner time.
May 2, 2012
Rated 5 out of 5 by PhilC48 Allllright
OK, let's begin with the fact that we did recieve a complimentary upgrade. Why, I have no idea, but does anyone really care what motivates that sort of action. The desk clerk couldn't have been nicer or more helpful, the room was perfect, slept like a baby and had a great breakfast with a sweetheart of a server. So YEAH I'd stay again.
September 23, 2013
Rated 5 out of 5 by Danny7009 A Great Way To Ring In The New Year!
What separates this hotel from its competitors is how the staff really makes you not only feel comfortable, but also makes you feel appreciated as a customer. Jordan was not only professional, but also even stated, "Thank you for spending New Year's with us." Wait staff was very friendly and helpful. It was also so important that room and rest of hotel seemed to be well maintained and clean. Hope to be able to return soon.
January 1, 2013
Rated 4 out of 5 Good Stay in Tarrytown!
The staff at this hotel is excellent! They were courteous, welcoming and very amiable. The room was neat and clean and the facility itself exceptionally maintained. Although the pool was small and seemed outdated for the newness of the hotel, it was fine enough as was the whirlpool spa. The only thing I was disappointed in was that there was no fridge included in the room as a standard item. But overall, an excellent stay!
August 21, 2012
Rated 2 out of 5 by Disappointed30 Disappointed in Ammenities
I was very disappointed in sevice for the amout I paid. The television kept freezing while I was watching it. The use of WiFi and a Refridgerator was a fifteen dollar and a ten dollar charge. There was no breakfast included. I have stayed in less expensive hotels with more ammenities.
October 3, 2013
Rated 5 out of 5 by Pal58 Good Stay
We were in the area so that my wife could attend my niece's bridal shower. The hotel was very convenient and exceeded our needs. The facilities were very good with a nice breakfast and club lounge feature. We thoroughly enjoyed our stay.
October 11, 2013
Rated 5 out of 5 by sek53 great rooms
We come to this hotel for the service and the great rooms. We love the beds and the walk in showers. We also come for the pool and hot tub relaxation. But we were very disappointed with the hot tub not being operable and nothing was said at the desk on arrival. We had to find out after getting our suits and in the pool room.
September 16, 2013
Rated 5 out of 5 by arlen69 arlen69
I have had several stays at this property, due to electrical outages at our home. The hotel is new with the most updated and top of the line technology. Sony Hi-Def Giant T.Vs in each room, Home I-Pod Radio Alarm Clocks.
Great working area in each room, Large Marble Bathrooms.
BUT, the real reason I come back is the staff.
They are always polite and professional and never say no to your requests for service.
November 1, 2011
Rated 4 out of 5 by WineAdvisoryGroup Average but OK
I found this hotel just ok. My king bed on the exective level was small. The room seems like the same as any other room (as far as amenities) but being on that floor there is a small "grab and go" type area that has drinks/snacks... not a real lounge where you can sit. Service is ok, but not distinguished. Like the location, theres a supermarket next door. Free parking is nice but standard for the area.
April 3, 2013
Rated 2 out of 5 by cluster75 Hotel not well equipped to handle families
The room had very limited space to store clothes. Elevator could only take 4 passengers at a time which took forever. And if you wanted to take stairs, you had to go outside of the hotel. The indoor pool was a joke. The food service was extremely slow at the restaurant even when it was not busy. We had room on club level which was supposed to be restricted but people were able to access the club level.
January 22, 2013
Rated 5 out of 5 by Kathryn713 Dog Friendly
We brought our dog and the staff was so friendly and met our every expectation!
October 22, 2013
Rated 4 out of 5 by SAMLAUR58 hotel with good shuttle service
Well located hotel,
30 mn away from central station NY by Train
very quiet hotel
good schuttle service
October 20, 2013
Rated 3 out of 5 by Edgar coming here for five years.
room 404, allergy free and with feather free pillows, great. lamp shades are worn and damaged.
I had to ask front desk staff to send some one up to take all the food trays off the floor in the hallways, several times ( not mine)
This property was great four and five years ago. Needs to be updated now
September 16, 2013
Rated 5 out of 5 by GramL Ecker/Goldberg Wedding
Our wonderful weekend started with the warm greeting and help from Shaun.
Ashley had all the details in place for us to feel very comfortable in the hotel.
The staff, especially the food service people, who were helpful in never serving me food with dairy, were friendly, caring and really nice.
Thank you to all the smiling faces.
The brides grandmother
August 8, 2013
Rated 5 out of 5 by Pooney Bringing Dad home
Our family came from 4 different states-to bury my father's ashes in Gate of Heaven Cemetary. Although it was a sad occasion, it was good to all be together and the accomodations at the hotel met our needs. The staff were very friendly and our rooms were comfortable. Lunch and service at the restaurant were good, but the breakfast buffet was just adequate and overpriced.
July 15, 2013
Rated 3 out of 5 by oscarpig major problems but staff fixed them
Anytime I am inthe area i stay in this hotel - this trip I incurred many problems -
1) no wake up call - I almost missed my meeting - problem - phones were not working in the AM
2) moldy water in the coffee maker
3) room less than adequately clean
4) king beds rooms have no bath tub
5) drain in tub in my double room broken - but staff very friendly - however one untrained person at counter
October 21, 2012
Rated 5 out of 5 by Traveler100 Hotel very nice
This hotel was lovely - the only problem we had was I need perfect darkness to sleep and the fire alarm kept blinking and the alarm clock gave off a permanent glow. This was the recommended hotel for the wedding we were attending, but check in time was the same as the wedding time and the hotel should have adjusted that as I had to be very forceful to receive a room in time to change.
September 19, 2012