Rated 2 out of 5 by insurfer Spa not accessable
When checking in I was informed that the SPA was not accesable. This is unsatisfactory with regard to the high room rate at that date. In the room there was black hair in the bathtub.
Service at the reception and in the breakfast room was excellent. Breakfast itstelf was also great.
September 27, 2013
Rated 4 out of 5 by Timetraveller OK
Was very well within expectations of a platinum SPG member.
Only comment for improvement I have, the club floor complimentary food service area is too small. There was not enough room to seat all the guests. I had to take food to my room. Beside that, great hotel and great location.
December 17, 2011
Rated 2 out of 5 by pitulee Poor service and long waiting times
The room was nice and comfortable. The elevator was incredibly small and busy. One had to wait at least 5 minutes for an elevator which I think is too much. The waiting times even went up to 15 minutes. This is also due to the fact that there is a clinic on the 19th floor.
Staff wasn't responding to my needs and there was a line-up for check-in as well as check-out (mostly because there was only one desk occupied). Even to talk to the concierge I had to wait in line. Last but not least they charged me for breakfast the last day even though I purchased a room rate which would include breakfast.
Given the price I paid, I expect a much better service, no line ups, more responsiveness to my inquiries (especially with regard to the extra charged breakfast), and a better elevator service. I would also have appreciated if there would have been a seperate elevator for patients heading to the clinic which is in the same building on the 19th floor.
Overall I wouldn't recommend this hotel despite the comfortable room, as service and location are poor given the price paid.
April 17, 2014
Rated 2 out of 5 by Pattys61 Where do I begin?
I booked two rooms at this hotel in January, and prepaid because of the offer. Upon arrival, it was crystal clear why the rooms were so cheap - nowhere does it mention about the massive construction around the hotel. Strike two: the night we arrived we had gotten caught in massive traffic, and we were famished. We went into the hotel restaurant and ordered a very basic meal. Imagine our surprise when the checks came. Unbelievable! That continued on the next morning - we went down to the other restaurant which had breakfast posted at 14 EUR per person. Instead, we were charged 23 EUR per person. Almost $100 for breakfast for 4 people. I am a seasoned traveller, but this was a bit much even for me. Strike three: Upon checkin, we discovered that supposedly the hotel did not have its own parking facility - another fact omitted from the website, yet it does list a parking fee. I asked the young lady at the front desk where we could park, and she first suggested street parking (really?), and then told me that if we wanted to keep the car in the small parking lot next to the hotel, to bring the ticket and they would validate it as though we were part of a conference. Of course, upon check out, she denied ever saying such a thing, because "the hotel is not affiliated with the parking lot"......so she in fact called me a liar (completely forgetting that my son was with me as I checked in, and he heard her say it as well). I then realized that this would go nowhere fast, so I chose not to make a scene in the lobby, knowing I would be dealing with this directly through other sources. She became confrontational, asked me twice if I didn't want to discuss it, and I finally had to tell her that I would handle it when I got back to NY. As if this wasn't enough, I was then told that the second room that I had booked had not yet been paid for. I again repeated that I had booked and prepaid both rooms in January, but they (now I was dealing with a young lady and a young male trainee) insisted that I had not. So I had to go over to the computer area of the lobby, bring up my credit card statement that showed the charge, take a picture of the screen shot with my camera ( this because you can't just normally print from the computer to the printer.....you have to save, file, and then wait for an email confirmation giving you the document number to input into the printer's keypad, and only then can you print a document. Unfortunately that doesn't work for pdf files, and when I asked for assistance from the front desk, I was told to "read the instructions". So I took the picture with my phone instead and went back to the front desk. The statement clearly showed the Euro amount for both rooms, but the clerk that had insinuated that I had "misunderstood" her instructions about the parking grabbed a calculator and started adding the charges together.....about 4 times. When I asked her if she thought the numbers would suddenly change, she put the calculator down. This is when it gets interesting.....now they both tried to tell me that "their colleagues had changed the rates"....really? After about 45 minutes of this nonsense, they both agreed that yes, I had prepaid both rooms in January. And the icing on the cake? When they told me that the parking fees for the lot that supposedly, allegedly, purportedly is not owned by the hotel would be added to my bill. I will be sending a copy of this to the Sheraton corporate office as well, because this is simply UNACCEPTABLE! I find myself wondering just how many unwitting customers they've managed to scam. And to add further insult to injury, I was only credited with points for one room. NEVER AGAIN!
July 15, 2014
Rated 5 out of 5 by FrankieBoy2 Traveller
There is nothing that could be improved.
The only thing I would recommend is that
directions be posted outside of the U-Bahn
Station to show the way to the hotel.
May 12, 2014
Rated 4 out of 5 Definitely come again
I spend one night there. The good is spacious with a big balcony .A nice city view from the balcony. One drawback is that they do not have wifi service and they charge 19 Euro per night for wired Internet. Anyway it is a worthwhile hotel to your next stay.
July 2, 2013
Rated 2 out of 5 by pace Needs improvement
- no window insulation
- no free internet
- catastrophic lift service (10 minutes wait to get one in the am)
- old beds
- good gym
May 9, 2014
Rated 4 out of 5 by swarrick28 Club level worth the upgrate
Rooms were a bit small (and warmer) than I remember, but plenty of storage to compensate. Overall very comfortable. The club lounge was a treat with great service and pleasant atmosphere. Close to shopping and public transportation.
January 20, 2014
Rated 5 out of 5 by Nino001 user friendly!
special thanks to staff at Concierge, late night front desk, Audrey's and the spa, who really made me welcome and effortlessly sorted out even rather silly and minor needs immediately. Pleasant happy people make for a great stay.
February 5, 2013
Rated 2 out of 5 by Tim79 Nice hotel but room not well cleaned
A very nice hotel, good facilities (sauna, pool area, club lounge) and a great view over the city of munich. However, in the bathroom there were many hairs, it looked like it was not really cleaned...
December 20, 2013
Rated 4 out of 5 by Guest2014 Visiting an event
the complete service and hotel is gorgeous.
Only the frozen pizza on the night is not recommendable, because it tasts not good and its very overpriced for this quality.
February 3, 2014
Rated 2 out of 5 by Vivaki CLUB LOUNGE RENOVATIONS
They book you a club room and then they tell you that the club lounge its been closed due to renovations till September. And the manager said sorry but we cant do nothing about it.
April 30, 2013
Rated 4 out of 5 by Fabz Bed is uncomfortable
I had a double bed with two single duvets. sleeping with this configurations is simply uncomfortable. Please use double bed duvets on a double bed. Common sense, right?
January 12, 2013
Rated 5 out of 5 by Forester Thanks
Everything worked as advertised!
April 29, 2014
Rated 4 out of 5 by femke missing gift
In my original room was a gift from my company, as the hotel switched my room last minute, I lost the gift and the staff was very uninterested about this
November 5, 2012
Rated 5 out of 5 by ant351 simple perfection
One night here dissolved the stress of losing my passport. Great staff, nice restaurant and very comfortable rooms. Easy to get to and from on the tube
March 26, 2013
Rated 5 out of 5 by Gandalf51 Excellent hotel and great crew
This hotel adds a very high standard of comfort with an excellent level of professionality of the crew (everybody talks a perfect English!)
May 20, 2013
Rated 4 out of 5 by iqbal121 Nice hotel
Nice hotel. In the process of being fully refurbished. Room are nice and clean and decore is well done. Staff are friendly and helpful.
October 26, 2013
Rated 4 out of 5 by Heiko7777 Fine but...
room cleanliness needs improvement. two of the three days bathroom was not properly clean.
Everything else is fine.
October 15, 2012
Rated 4 out of 5 by Yateem persönal assesment
-good services(food,internet,laundry,swimming pool,gmnasium).
January 1, 2014
Rated 5 out of 5 by noni the service is great
the roon is very nice.
just need a better water sealing in the shower. (water are leaking to the floor)
March 10, 2013
Rated 4 out of 5 The room and food
Room is excellent, especially the view of the city.
The food is good and the service is kind.
December 31, 2013
Rated 5 out of 5 by DTK2012 Great Hotel!
I enjoyed staying at this hotel. We held meetings in the conference center and it was excellent also.
February 2, 2013
Rated 4 out of 5 by SunshineGroup Perfect place for business Stay
You will enjoy the stuff the hotel the neighbourhood everything is perfect if you go for business
July 2, 2013
Rated 2 out of 5 by Brad Disappointed
Rooms were NOT plush and comfortable, it feels like a "basic" hotel room near the airport.
June 7, 2013
Rated 5 out of 5 by Sabiacanio Warm Welcome
The hotel is efficient and clean, good staff e exellent food and breakfast
February 26, 2013
Rated 4 out of 5 by MDRPGH Helpful Staff
we found the staff very helpful! They made our stay very comfortable.
May 29, 2013
Rated 4 out of 5 by Steve1070 The quality of the room
My room was entirely renovated and very confortable.
September 25, 2013
Rated 4 out of 5 by Nick1200 Comfortable room
The hotel has great rooms and the breakfast was above expectations.
January 6, 2013
Rated 3 out of 5 by Caratgi Not a nice experience
Pool was not accessible
No upgrade for gold member for second time
May 10, 2013