Rated 3 out of 5 by CRBLH Alright
The young man at check in was very pleasant later in the evening we requested bottled water from the front desk (the club room was closed) and the gentleman was unfriendly and rude.
In the morning we were woken by the noise of the construction which we were not warned about at he time we made the reservation nor when we checked in. This should have been done
December 27, 2012
Rated 5 out of 5 by RabC Really nice welcome
I have stayed at the Westpark Sheraton for the past 10 weeks and every time I check in , it is always with a smile , i was always made to feel very welcome . The reception Staff are about the the best I have encountered , and I have travalled all over the world and stayed at many Hotels.
I would recommend this Hotel to anyone travelling to Munich
September 5, 2013
Rated 4 out of 5 by BMfan this hotel needs to improve
I had various experiences that show how the hotel can improve in the future..
loud doors (esapecially near Lounge area), smell from sewage, drains...not proper working keys (that would provide access to the fitness room). No massages available...!?
But good that the hotel now has a fitness room!! And the staff tries hard to cope with problems.
September 15, 2013
Rated 4 out of 5 by travellers11 The Hotel in Good Location
Front Desk Staff need to be seriuosly improved (Below Average), Lack of knowledge and assistant especially when we checked in on 18th Dec and the night shift.
the Lounge Male Staff (Afternoon Shift on check in date 18th Dec) was accomodating and helpful, Which improved our precepcion of the hotel in General.
December 30, 2013
Rated 4 out of 5 by fletcherboy This Hotel has great features
Booking in at this hotel was very easy and quick staff at reception was helpful and lift to rooms was fast and entering room was well great , location was a little out the way train station was very close once you got used to the underground it did not take long to get to the centre of munich meals where very good never used the facilities
December 12, 2012
Rated 5 out of 5 by Pitch922 Business Trip
The hotel is only second to it's staff. We chose the clubroom option to accomodate our late working hours. The staff of the clubroom were fantastic and took care of our every need. The lobby personnel were very professional and friendly as well as eager to help.
May 21, 2013
Rated 4 out of 5 by howo23 Good Sheraton Hotel in Munich
Good, friendly Sheaton hote with modern, functional, but also comfortable room. Modern, well equipped gym, sometimes a little too small, if hotel's well booked. Good bar with friendly staff, a variety of good restaurants (Thai, Italian...) close by.
November 22, 2013
Rated 5 out of 5 by Teamzwevegem For a carefree business trip accommodation.
As Always Excellent, just what we need
during a business trip.
February 17, 2014
Rated 5 out of 5 by arthur9491 2 night stay
We had 2 great days in munich, the hotel was great had a club loinge room. Thee staff were greast and explained how the underground worked and what to go and see, couldn't hsve had a better time. Thanks
October 12, 2013
Rated 4 out of 5 by JaMa Great service
While staying at the Sheraton Munich Westpark hotel, the staff really made me feel welcome and appreciated.
Small gestures as knowing your name and what you drink at breakfast make a big difference!!
May 27, 2013
Rated 4 out of 5 by Mike46 Good hotel, but service lacks a bit
We checked in on a Friday night. Check in wasn't busy, so we were able to get suite ( upgrade). However we were not asked about the SPG Platinum gift nor were we advised about the benefits of Platinum at this hotel.
The room was nice and clean, but very warm. We did not find anything to adjust the temperature in the bedroom and when u leave the window open it gets noisy.
The have an executive lounge which is nicely done, but very small so moving around at busy times is not easy and with only one coffee machine in the morning it calls for long waits.
When busy, the staff does not manage to have cups when needed, or glasses. So it is not a nice experience.
A very positive thing is that the lounge is open till 11pm, and youget a drink and snack till that time.
However on that Friday night the lounge was busy and we had a group off quite noisy people, and lounge staff did not react to it.
the hotel is next to the public transportation so very easy to reach and get around. The S Bahn runs every 20min, while the U-Bahn runs every 10min, so check the exact departure time to avoid long waits.
November 14, 2012
Rated 4 out of 5 by Mark73 very good service
I had to leave early, despite my pre-booked 4 night stay I was able to leave and the nights were refunded to my credit card: very good service!
August 28, 2013
Rated 5 out of 5 by Tessier Fitness center
Your fitness center is excellent!!! Very modern, with lot of devices, which are functionning properly, and which are clean.
July 25, 2013
Rated 4 out of 5 by Chichile This hotel has agreat level of service
Employees were always smiling, readay to help and knowlegable. I stayed there for a training it was a fantastic experience.
June 12, 2013
Rated 4 out of 5 by Babba2 Solid hotel
Clean room, comfortable bed ,great location to the subway and nice staff for a fair price .
November 18, 2013
Rated 4 out of 5 by unofty Only one single thing not perfect
... the air condition seemd a bit noisy. Everything else was just perfect and recommendable - at a reasonable price.
July 15, 2013
Rated 5 out of 5 by mood23 features
well located. great access to public transport. excellent all round service and features. great food.
September 21, 2013
Rated 4 out of 5 by bluebun Decent hotel
Nice hotel with decent facilities. Nothing exceptional. Staff is competent, but not particularly friendly.
January 13, 2013
Rated 4 out of 5 by IB119 Lack of bell boy.
Its a Sheraton and costs over 200 Euros per night. You MUST have a bell boy for the luggage.
June 13, 2013
Rated 5 out of 5 by beijingren Surprised
Great value for money, nice room with two window fronts
October 11, 2013
Rated 5 out of 5 by DJH1801 Great Hotel !
A warm and friendly hotel in a great location to explore Munich.
June 10, 2013
Rated 4 out of 5 by Roadster Great location for visits to ADAC.
Club Room had only shower and no coffee/tea making facility
October 29, 2012
Rated 5 out of 5 by Pete Manager of Construction
A very pleasant stay. I plan on staying here again.
February 18, 2013
Rated 4 out of 5 by SPIKON Good for children
Hotel staff is very helpful regarding children.
May 13, 2013
Rated 5 out of 5 by Daniel84 Great Stay
Perfect location for visiting OctoberFest.
October 5, 2012