Rated 5 out of 5 by LiamD Better then expected!
I was lost once on the way to the Sheraton because the U4 did not drive to its end station during midday. After 30 minutes walking, searching, running I finally was checked in by a super friendly and helpful front desk staff. I think she was the friendliest staff of this trip. I got upgraded to one of the few suite in the club lounge floor. Unluckily I had to go up and down 3 times because my key did not work but Mr. Siegfried did escort me to my room and even brought me a new key. All in all i would stay in this hotel whenever I can.
June 7, 2013
Rated 4 out of 5 by JaMa Great service
While staying at the Sheraton Munich Westpark hotel, the staff really made me feel welcome and appreciated.
Small gestures as knowing your name and what you drink at breakfast make a big difference!!
May 27, 2013
Rated 5 out of 5 by Pitch922 Business Trip
The hotel is only second to it's staff. We chose the clubroom option to accomodate our late working hours. The staff of the clubroom were fantastic and took care of our every need. The lobby personnel were very professional and friendly as well as eager to help.
May 21, 2013
Rated 4 out of 5 by SPIKON Good for children
Hotel staff is very helpful regarding children.
May 13, 2013
Rated 4 out of 5 by Lala22 Comfortable Stay
central hotel, comfortable, great service
April 27, 2013
Rated 5 out of 5 by Peter Totally satisfied
We had to reschedule our original trip to Munich due to unexpected weather conditions in Hungary, originally the booking was not amendable but Sheraton offered me a reschedule possibility though. Many thanks for that and the perfectness, tidyness and professionalism you offered while our stay. Spa area was very nice. Food and beverages prices more higher than in Munich city center, this was the only disadvantage.
April 10, 2013
Rated 5 out of 5 by Zestispark Perfect service over all
I had a late check in with a perfect service at the reception. Extraordinary personal service.
April 6, 2013
Rated 5 out of 5 by Timetraveller Good overall experience
Good loaction of Hotel. Nice lobby with a lot of features.
Good variety of equipment in fitness center No pool though.
They have a club floor!
April 5, 2013
Rated 5 out of 5 by Geedub Wonderful staff & facilities
Stayed for work. Extremely comfortable hotel. Every person who worked at the hotel that I interacted with went out of their way to make sure I was taken care of so I would definitely stay here again. Right on subway line so easy to get around too.
March 5, 2013
Rated 5 out of 5 by Opernfreunde exceeded all our expectations
-On arrival we were heartly welcomed by a most amiable letter of the Hotel Manager
-This positive spirit forms all branches You experience in the WestParkHotel
-Friendly check-in with hearty welcome as well as competent advices and instructions
-Extreme friendly and helpful staff in the breakfast -restaurant
-breakfast buffet is presented very pretentiously and always kept clean and neat
-Staff in the lounge acts with friendlyness and courtesy
-Entrance Lobby of the WestPark as well as our room were shining and well-groomed
-The entirety of The WestPark Hotel reflect the competence as well as the professional footprints of the HotelManager.
February 25, 2013
Rated 5 out of 5 by Pete Manager of Construction
A very pleasant stay. I plan on staying here again.
February 18, 2013
Rated 4 out of 5 by Crombie efficient stay
great & efficient run hotel.
January 21, 2013
Rated 4 out of 5 by bluebun Decent hotel
Nice hotel with decent facilities. Nothing exceptional. Staff is competent, but not particularly friendly.
January 13, 2013
Rated 3 out of 5 by CRBLH Alright
The young man at check in was very pleasant later in the evening we requested bottled water from the front desk (the club room was closed) and the gentleman was unfriendly and rude.
In the morning we were woken by the noise of the construction which we were not warned about at he time we made the reservation nor when we checked in. This should have been done
December 27, 2012
Rated 5 out of 5 by return This hotel is great
We enjoyed our stay in the hotel very much. For relaxing it is wonderful
December 21, 2012
Rated 4 out of 5 by fletcherboy This Hotel has great features
Booking in at this hotel was very easy and quick staff at reception was helpful and lift to rooms was fast and entering room was well great , location was a little out the way train station was very close once you got used to the underground it did not take long to get to the centre of munich meals where very good never used the facilities
December 12, 2012
Rated 5 out of 5 by hse24 excellent business hotel
the club room was very nice but too crowded.
your worker is excellent but I think they worked too hard to service the customer
December 5, 2012
Rated 5 out of 5 by Robert57 This hotel has great staff
Both reception and service staff are very friendly and helpful. Thank you.
November 30, 2012
Rated 5 out of 5 by spencertorpy The hotel was well above what I expected
As a platinum guess I got a suite upgrade and use of the executive floor. First hotel I have ever stayed at that does not charge for the mini bar. Very friendly staff and room was nice
November 22, 2012
Rated 5 out of 5 by Elysium1980 Flawless service
Having stayed in a number of starwood hotels I can say that the staff, especially at the reception desk is spectular. Always very attentive and friendly. I already want to come back.
November 21, 2012
Rated 4 out of 5 by Mike46 Good hotel, but service lacks a bit
We checked in on a Friday night. Check in wasn't busy, so we were able to get suite ( upgrade). However we were not asked about the SPG Platinum gift nor were we advised about the benefits of Platinum at this hotel.
The room was nice and clean, but very warm. We did not find anything to adjust the temperature in the bedroom and when u leave the window open it gets noisy.
The have an executive lounge which is nicely done, but very small so moving around at busy times is not easy and with only one coffee machine in the morning it calls for long waits.
When busy, the staff does not manage to have cups when needed, or glasses. So it is not a nice experience.
A very positive thing is that the lounge is open till 11pm, and youget a drink and snack till that time.
However on that Friday night the lounge was busy and we had a group off quite noisy people, and lounge staff did not react to it.
the hotel is next to the public transportation so very easy to reach and get around. The S Bahn runs every 20min, while the U-Bahn runs every 10min, so check the exact departure time to avoid long waits.
November 14, 2012
Rated 5 out of 5 by aeomar Magnificant
One of the best hotels I ever stayed at. Breakfast is super, so as most of the staff. Men in the reception desk were more than helpful & knowledgable and have anwers to any qustion. I am sorry to say that ladies in the reception were not up to hotel standards, they kept smiling with no real trial to help. Other than that every thing in the hotel is just PERFECT
November 6, 2012
Rated 4 out of 5 by Siri This hotel is nice.
The hotel is in a quiet area of the city, but is very convenient to get to by public transportation. The room was clean and the bed was very comfortable. Staff memmbers were nice and helpful. Breakfast was very good!
November 2, 2012
Rated 4 out of 5 by tubina81 Cosy and comfortable stay in Munich
First of all, thanks a lot for the kind hospitalities of the hotel staff..they have been perfects and very professional..the position of the hotel is extraordinary..because just after the hotel doors, you meet the entrance of the metro station which will bring you to the city center in 5 min (only 4 stops distance to the MarienPlatz)..The hotel room at which we stayed is very clean for all point of view...only thing of which I can criticize is the breakfast salon..the space of the salon is so constricted therefore you are having your breakfast in a congested atmosphere..The hotel such a Sheraton has to have a comfortable and spacious salon to serve the breaktast to their guests...for the rest all is wonderfull...thanks a lot and we have an intention to stay again at Sheraton Hotel during our next visit in Munich...
November 1, 2012
Rated 2 out of 5 by Schh Lack of SPG Recognition
As I travel to Germany about 7 times a year and often to Munich I was disappointed on my most recent stay at the Sheraton West Park. I got there late at night to only find that there were barely any rooms inspite of the fact that being a platinum member, I had confirmed my reservation for 6 rooms via email and a follow up phone call.
The evenin mamager was totally non chalant about any upgrades as they were totally sold out.
I requested that a Manager call me prior to me leaving Germany on Friday and I did not hear from anyone.
Multiple other Starwood options in Munich I would try before the West Park.
October 30, 2012
Rated 5 out of 5 by Relbo Report on my stay Oct. 26, 2012
Everything was best, more than expected. I shall gladly return to your Hotel, if I am next time in Munich
October 30, 2012
Rated 4 out of 5 by Roadster Great location for visits to ADAC.
Club Room had only shower and no coffee/tea making facility
October 29, 2012
Rated 4 out of 5 by Magnolia3237 Average in Munich
Recently stayed for two nights for business. Traveling with four colleagues. As a Platinum member was disappointed in the room allocated, especially compared to my colleagues who had no status. Originally all allocated the same category room. When asked about an upgrade, I was told the hotel was fully booked. Upon checking online, the hotel still had many suites available. The front desk gal had to check with the manager and they begrudgingly upgraded me. Not the sort of experience expected.
Facilities are fine. Room was average compared to other Starwood properties in Munich.
Club lounge was good with a great breakfast and evening snacks.
October 20, 2012
Rated 5 out of 5 by Daniel84 Great Stay
Perfect location for visiting OctoberFest.
October 5, 2012
Rated 5 out of 5 by Jake101 Hotel is in a great location
Hotel is located on top of an underground station.
October 1, 2012