Rated 4 out of 5 by BMfan this hotel needs to improve
I had various experiences that show how the hotel can improve in the future..
loud doors (esapecially near Lounge area), smell from sewage, drains...not proper working keys (that would provide access to the fitness room). No massages available...!?
But good that the hotel now has a fitness room!! And the staff tries hard to cope with problems.
September 15, 2013
Rated 5 out of 5 by RabC Really nice welcome
I have stayed at the Westpark Sheraton for the past 10 weeks and every time I check in , it is always with a smile , i was always made to feel very welcome . The reception Staff are about the the best I have encountered , and I have travalled all over the world and stayed at many Hotels.
I would recommend this Hotel to anyone travelling to Munich
September 5, 2013
Rated 3 out of 5 by PureGlamTV Ok for one night
It was a coming back after 7 years to the hotel and the first positive aspect was the new "Club Lounge" with a real great service and options during the day.
When you compare the lounge with other hotels (especially Sheraton) it was a positive surprise.
The rooms are really small and bathrooms a little bit "outdated" ... - a full SPG recognition as Lifetime Platinum member was not given - better rooms were still online available.
Negative aspect - the parking garage - no direct elevator to the hotel - so you have to carry your luggage by yourself from the parking garage one floor up to the lobby and for that location 20 EUR is a high parking fee.
No swimming pool, waiting on checkout for a few minutes - just on request a second employee offered to help for checkout.
Not the best experience - and really have to think about coming back ...
September 1, 2013
Rated 4 out of 5 by Mark73 very good service
I had to leave early, despite my pre-booked 4 night stay I was able to leave and the nights were refunded to my credit card: very good service!
August 28, 2013
Rated 5 out of 5 by Tessier Fitness center
Your fitness center is excellent!!! Very modern, with lot of devices, which are functionning properly, and which are clean.
July 25, 2013
Rated 4 out of 5 by unofty Only one single thing not perfect
... the air condition seemd a bit noisy. Everything else was just perfect and recommendable - at a reasonable price.
July 15, 2013
Rated 5 out of 5 by kamchuan Bargain value deal
If you are looking for a nice quiet place to rest, this is what you should be looking for. The location is in a quiet neighbourhood, easily accessible by the U/S Bahn to the city areas. The room is 5 star, with all the necessary amenities laid out properly. The staff are polite and willing to entertain my inquiries on where to sight-see and even where to have breakfast!
July 2, 2013
Rated 5 out of 5 by SJA54 Many stays and always pleasant
I have stayed here many times. The rooms are nice, staff is excellent and the gym is quite nice. One of the better executive lounges around -- excellent food selection, something available all day and a very friendly and attentive staff.
Location is great -- steps away from the U-Bahn and I really like the area. The West End is very nice with a large selection of restaurants (2 Thai restaurants in walking distance -- both very good). One of my favorite SPG properties.
June 19, 2013
Rated 4 out of 5 by Mike46 Don't judge a book by its cover
The outside of the hotel looks rather dated, so do not get scared by this, as the Hotel inside is actually quite nice. Staff was friendly and fast at check-in and in no time in was in my Suite (which was an upgrade fromt he executive room I booked - Thanks).
I found the room nice, clean and decently furnished. Bathroom connects from the bedroom. Somehow - and this happend before, the AC in the bedroom is not really adjustable, so it was wuite warm in the bedroom, while the AC worked perfect in the living room.
The Executive Lounge is small, but at breakfast with a good selection. It is open till 11pm and still serves a beer or a glass or wine till then. Very pleasant.
Staff was helpful, but as I only stayed for one night, I can't really say much more this time.
June 15, 2013
Rated 4 out of 5 by IB119 Lack of bell boy.
Its a Sheraton and costs over 200 Euros per night. You MUST have a bell boy for the luggage.
June 13, 2013
Rated 4 out of 5 by Chichile This hotel has agreat level of service
Employees were always smiling, readay to help and knowlegable. I stayed there for a training it was a fantastic experience.
June 12, 2013
Rated 5 out of 5 by DJH1801 Great Hotel !
A warm and friendly hotel in a great location to explore Munich.
June 10, 2013
Rated 5 out of 5 by LiamD Better then expected!
I was lost once on the way to the Sheraton because the U4 did not drive to its end station during midday. After 30 minutes walking, searching, running I finally was checked in by a super friendly and helpful front desk staff. I think she was the friendliest staff of this trip. I got upgraded to one of the few suite in the club lounge floor. Unluckily I had to go up and down 3 times because my key did not work but Mr. Siegfried did escort me to my room and even brought me a new key. All in all i would stay in this hotel whenever I can.
June 7, 2013
Rated 4 out of 5 by JaMa Great service
While staying at the Sheraton Munich Westpark hotel, the staff really made me feel welcome and appreciated.
Small gestures as knowing your name and what you drink at breakfast make a big difference!!
May 27, 2013
Rated 5 out of 5 by Pitch922 Business Trip
The hotel is only second to it's staff. We chose the clubroom option to accomodate our late working hours. The staff of the clubroom were fantastic and took care of our every need. The lobby personnel were very professional and friendly as well as eager to help.
May 21, 2013
Rated 4 out of 5 by SPIKON Good for children
Hotel staff is very helpful regarding children.
May 13, 2013
Rated 4 out of 5 by Lala22 Comfortable Stay
central hotel, comfortable, great service
April 27, 2013
Rated 5 out of 5 by Peter Totally satisfied
We had to reschedule our original trip to Munich due to unexpected weather conditions in Hungary, originally the booking was not amendable but Sheraton offered me a reschedule possibility though. Many thanks for that and the perfectness, tidyness and professionalism you offered while our stay. Spa area was very nice. Food and beverages prices more higher than in Munich city center, this was the only disadvantage.
April 10, 2013
Rated 5 out of 5 by Zestispark Perfect service over all
I had a late check in with a perfect service at the reception. Extraordinary personal service.
April 6, 2013
Rated 5 out of 5 by Timetraveller Good overall experience
Good loaction of Hotel. Nice lobby with a lot of features.
Good variety of equipment in fitness center No pool though.
They have a club floor!
April 5, 2013
Rated 5 out of 5 by Geedub Wonderful staff & facilities
Stayed for work. Extremely comfortable hotel. Every person who worked at the hotel that I interacted with went out of their way to make sure I was taken care of so I would definitely stay here again. Right on subway line so easy to get around too.
March 5, 2013
Rated 5 out of 5 by Opernfreunde exceeded all our expectations
-On arrival we were heartly welcomed by a most amiable letter of the Hotel Manager
-This positive spirit forms all branches You experience in the WestParkHotel
-Friendly check-in with hearty welcome as well as competent advices and instructions
-Extreme friendly and helpful staff in the breakfast -restaurant
-breakfast buffet is presented very pretentiously and always kept clean and neat
-Staff in the lounge acts with friendlyness and courtesy
-Entrance Lobby of the WestPark as well as our room were shining and well-groomed
-The entirety of The WestPark Hotel reflect the competence as well as the professional footprints of the HotelManager.
February 25, 2013
Rated 5 out of 5 by Pete Manager of Construction
A very pleasant stay. I plan on staying here again.
February 18, 2013
Rated 4 out of 5 by Crombie efficient stay
great & efficient run hotel.
January 21, 2013
Rated 4 out of 5 by bluebun Decent hotel
Nice hotel with decent facilities. Nothing exceptional. Staff is competent, but not particularly friendly.
January 13, 2013
Rated 3 out of 5 by CRBLH Alright
The young man at check in was very pleasant later in the evening we requested bottled water from the front desk (the club room was closed) and the gentleman was unfriendly and rude.
In the morning we were woken by the noise of the construction which we were not warned about at he time we made the reservation nor when we checked in. This should have been done
December 27, 2012
Rated 5 out of 5 by return This hotel is great
We enjoyed our stay in the hotel very much. For relaxing it is wonderful
December 21, 2012
Rated 4 out of 5 by fletcherboy This Hotel has great features
Booking in at this hotel was very easy and quick staff at reception was helpful and lift to rooms was fast and entering room was well great , location was a little out the way train station was very close once you got used to the underground it did not take long to get to the centre of munich meals where very good never used the facilities
December 12, 2012
Rated 5 out of 5 by hse24 excellent business hotel
the club room was very nice but too crowded.
your worker is excellent but I think they worked too hard to service the customer
December 5, 2012
Rated 5 out of 5 by Robert57 This hotel has great staff
Both reception and service staff are very friendly and helpful. Thank you.
November 30, 2012