Rated 1 out of 5 by Subba Poor experience
- internet does not work
- rooms are stinky
- bathrooms were not clean
- staff courtesy could improve
- $15 for Valet parking was expensive
December 29, 2013
Rated 2 out of 5 by rydbush This hotel needs maintenance
Age has taken its tool on the Read House. The rooms, while updated, showed their age: dirty carpets, spots on fabrics, etc. Bed sheets did not properly fit the extra-deep mattresses, which wile comfortable, were unsightly when not completely covered. Our bathroom did not feel clean, and had a loose doorknob and broken mirror, and a sloppy paint/sheetrock repair job around the sink. Dust and cobwebs had accumulated in the corners and windows of the room, and the A/C housing had mold, dirt, and more C-grade patch repairs to the surrounding sheetrock. Not recommended.
October 7, 2013
Rated 2 out of 5 by agee19 I read the reviews and experienced the problems
I read most of the reviews from the past 2 years on this site and couldn't believe what I was reading. I could not imagine a Sheraton hotel being reviewed so poorly, so I had to see for myself. It was worse.
The problems started as soon as I tried to check in, the line was quite long, no special check-in for Gold or higher members and only 2 staff working, and one disappeared. When I finally made it to the front, they had my reservation but it was not correct. I had reserved a package including bkft and tix to the aquarium, but there was no record of it. The front desk clerk said he could not help so I asked to speak to the manager. I explained the situation to him and he asked where I made the reservation. I replied the SPG website and he stated that the rates on that site are usually incorrect and that my package would cost more. When I showed him my written reservation he finally agreed. Securing brft vouchers was not a problem but he stated he did not have the tix for the aquarium but would have them for me tomorrow morning (want to guess whether they were there the next day?). This process took over 20 minutes. When I arrived at my room, it was an upgraded junior suite but had a king sized bed. I specifically asked for 2 queens. So back to the front desk I go and wait on line again. Room corrected. The room was large but tired, as many other reviewers had stated. There were many problems in the bathroom, way too many to mention here. Suffice it to say way below the standards I am accustomed to at a Sheraton. The bed was comfortable, but the a/c was not working right. Luckily it was a cool evening. The next morning bkft was a disaster. There was only 2 tables occupied and it took over 5 minutes for the one waiter to come over. Our bkft took over 10 minutes to arrive, (we only ordered eggs) and the order was incorrect. When I asked for jelly for my toast the waiter brought honey. When I asked again he took almost 5 minutes to bring it and then threw a few plastic packages on the table. There were more problems but you probably get the idea by now. At checkout, the line was long with only one employee working. And yes, you were correct, there were no aquarium tix, but the desk clerk said she would immediately call the aquarium and have them waiting for me at the will-call (want to guess whether they were there?) You guessed right, they weren't so I called the hotel and after a lengthy conversation to both me and to management at the aquarium I finally received the tix. It certainly wasn't easy. How management at the Sheraton allows this poor service to continue is beyond me, and why Corporate doesn't intervene is also a mystery. Perhaps someone at Sheraton can shed some light on this for me.
July 19, 2014
Rated 1 out of 5 by RRbaseball No the service that I expect
The WIFI was not working and anypoint, the property looks empty, no staff in main lobby to Welcome guests
February 27, 2013
Rated 4 out of 5 by BBfamily2014 Beautiful Hotel
History and architecture beautiful -
Responsive staff -
Comfortable beds and great shower!
July 15, 2014
Rated 4 out of 5 by Lauren77 Nice downtown hotel
We celebrated our anniversary at the Read House. Overall, it was very nice - our room was a little warm/air conditioning didn't work all that well. It would be nice if the Club Level rooms had robes for us to use.
July 14, 2014
Rated 5 out of 5 by Lori46 Great Hotel!
This hotel was a wonderful place to stay. I had the best nights sleep I have ever had in a hotel room! The room was clean. The valet staff were wonderful!
July 14, 2014
Rated 2 out of 5 by erica Horrible Service
This was by far the worst hotel service I have ever received. Whoever was supposed to be answering the "guest service" line from the room phones let it ring and ring without answering, to get any help we had to go downstairs and wait in a line (there always seemed to be a line, probably because no one answered the phones). I asked for someone to arrange a taxi pickup, after missing the wedding ceremony we were supposed to be at, we realized no one had ever actually made the call. We were unable to control the temperature of our room, but it took 2 hours for someone to tell us that. And we didn't receive clean up service once during our stay.
May 28, 2013
Rated 1 out of 5 by McGibblets This Hotel Needs Lots of Work
The Read House is in a state of disrepair. Our first room was missing the light over the tub/shower - there was just a hole in the ceiling with a bulb stuck in there. Outlet holes were cut too large for the outlets, so you could see into the walls all over the place. The desk in the first room was so beaten up that it looked like someone threw it down a set of stairs. There was also some sort of very loud mechanical noise every few seconds. The wallpaper is peeling or cracking ALL over the hotel. Bathtub surrounds are sub par, and there were stains on the sheets in the second room we were moved to. The staff is the only thing that saved this place at all - they were friendly and helpful, but until they have a MAJOR renovation, no chance I'm coming back.
March 24, 2014
Rated 5 out of 5 by Kevin14 Great Hotel and location
I read all the reviews before our stay and was a little worried. I have to say Sheraton did not let us down. The Hotel is historic so don't expect it to be new. We had 2 rooms for 3 nights and they were clean and the beds are the best. Pool was closed the first 2 days but they gave us a pass to use another hotels pool. It opened the last day and the kids got to swim. Location is great and we felt safe walking downtown at night. We will vacation here again!
July 8, 2014
Rated 5 out of 5 by linlala Wonderful Experience
From the moment Ken checked us in, to the moment we left our experience was awesome.
Ken was fantastic, nice and so informative. Our room was super and I just love the older section of the hotel.
We debated about eating at Porter's and decided we would try it, I will go back it was so delicious.
Melanie was very kind and we enjoyed her a lot as well as our wonderful waiter from Texas (cannot remember his name, sorry).
Overall a marvelous and memorable experience,
Thanks to all your staff for being so kind.
May 24, 2013
Rated 5 out of 5 by momajeanie Hospitality
The staff was always friendly, sincere, helpful and welcoming. No matter what our request or need was they were very quick to help. We loved our visit!
April 13, 2014
Rated 2 out of 5 by Beachbunny Not up to standard
Probably the worst check in I have ever had, one guest in front of me and still took 30 minutes. Staff offhand and did not have a friendly attitude. There was an important envelope left for me which was not given to me, it was altering our evening plans and dress code. However it was found later clearly marked for me. Rooms were very "tired", peeling veneers, sink plugs that did not function. wobbly shower head, a surge protector attached to a wall socket (I am sure that was not up to code) Apart from the Parking Valet no one seemed to care. The looby is fantastic as are the ballrooms and meeting rooms. A pity the hotel is not the same standard all over
April 17, 2013
Rated 5 out of 5 by Squiggley Very, very nice
The staff was helpful from the moment we pulled into the garage. We had two dogs with us and the front desk gave us two rolls of doggie bags when we checked in. The bed was spectacular and we all had a great night sleep. The hotel it self is beautiful and very well decorated. We will be staying at the Sheraton from now on!
July 9, 2014
Rated 2 out of 5 by ClareJune This hotel need improvement
Lobby look great; expected the room to have an aged look, did not expect the following: trash in the room not vacuum from previous guest, 1 trash can shared between bathrm & bedrm, non working electrical outlets in the bathrm & the 2 in bedrm poor power consumption, broken iron board wih dirty cover, leaking iron, trash (bottle caps) in hallway for 2 days; did not receive green points & unable to check out at 645a with cash
June 17, 2013
Rated 2 out of 5 by Appel below average
Unfortunately the bathtub was dirty and the staff was really overwhelmed with all the checking in and out. I finally got someone to clean it--but she did not speak english, she was cleaning the toilet-so I had to take the pistol grip and do it myself. she was very sweet-but!! Need more staff when you know you are going to be swamped.
bed was TOOOO SOFT!!! Where is my Heavenly Bed??? Not there for sure.
September 23, 2013
Rated 5 out of 5 by 12345 So helpful
We were checking in for a conference immediately after another conference had checked out. Front desk staff were helpful and patient with our repeated requests to check the status of the rooms. In addition, the valet service workers were polite, helpful and respectful, even though for the first few days of my stay I didn't have any cash with which to tip. I thoroughly enjoyed my stay.
I do wish, however, that either a more affordable dining option were available or that microwave and refrigerator were available in the rooms. Even if I did dine in Porter's downstairs, I had no way to keep any food that I could not finish, or take a dessert back to my room for later.
April 15, 2013
Rated 1 out of 5 by joe2411964 unsatisfactory
We were given two rooms on the SPG floor; 6th floor.
Upon disembarking the elevator there is an old musty smell. We went to the vending area and the area where there would have been soda/ snack vending had obvious signs of water damage... vending had been removed. Ice machine was still present.
One room had a large hole in the carpet where it meets the entry tile. The window seal was broken for so long that you could barely see out of the window. there was obvious signs of continuing water damage above the window. The bath tub finish was worn away. It looked as though refinish repair was attempted which had also worn away. Grout was dirty and broken. Shower flow was good.
Beds squeak upon slightest movement.
Robe in closet had stain on left sleeve.
Other room; repaired water damage above window which is of such poor quality that your attention is immediately drawn to it. Windows had greasy handprints. A/C set at 61F still would not stay on to cool room. No robe in closet.
The bath tub finish was worn away. It looked as though refinish repair was attempted which had also worn away. Grout was dirty and broken. Shower flow was good. Beds squeak upon slightest movement.
room service; soup, baked potato and soda were highlights. The rest of the food was awful. Service was quick and friendly. Valet service was quick and friendly. Check in was quick and easy.
August 9, 2012
Rated 5 out of 5 by AnnS Beautiful Hotel!
We loved the historic features of this hotel! The lobby was beautiful! The only items we noticed that needed to be addressed were the water stains on the walls in the halls and the lumpy carpets in the hallways. Not complaining though, because it was a great room and we enjoyed our stay. The staff was also very friendly and courteous.
June 3, 2013
Rated 2 out of 5 by MABW Faded Glory
This glorious old hotel is fading. The lobby is beautiful but the hallways and rooms are in major need of repair - peeling wallpaper, water stains, frayed carpet, and just plain dirty. I've known this hotel for 50 years and it hurts my heart to see it falling apart. Please save this glorious place.
December 29, 2013
Rated 2 out of 5 by Derickf Not Sheraton Quality
The room was cold and no heat available. We asked for a heater and it was brought up 4 hours later. Our room was not cleaned when returned around 430 PM and requested at the Front Desk that the room be cleaned. When we returned at 730 PM the room was cleaned. Big difference from my first stay there. Will not return again.
October 27, 2013
Rated 2 out of 5 by nashuf Hotel bathroom - ick
Though the area was decent and the room somewhat comfortable, my biggest complaint has got to be the bathroom. Never have I stayed in a hotel with a bathroom that was so dingy. The shower and tub were yellow and black with mold and grime, and the tile floor looked decades old. On top of that, the ENTIRE bathroom was wet after a shower. The walls (wallpaper, ew), door frame, floor, toilet, shelves etc. were covered with a thick layer of moisture following the shower. It was horrifying, and only made more sense as to why the mold existed in the shower: moisture. It's normal for a mirror or other surfaces to get somewhat foggy during/after a shower, but everything was DRIPPING wet. It was gross.
If I had seen a decent photo of the bathroom before I confirmed my reservation, I would never have stayed here.
Bathrooms need a serious upgrade, and until then, you shouldn't charge that much a night to stay in a room with a bathroom with mold in it. No thanks. Stay somewhere else.
September 30, 2013
Rated 4 out of 5 by Edeess Edees
We loved our stay at the Read House. The room was clean, the beds are heavenly and the staff was so friendly and went out of their way to give excellent service. The history of the Read House is fascinating and the workmanship in the lobby is beautiful.
December 10, 2013
Rated 2 out of 5 by Lette Our 3rd visit was not a good experience
I didn't make a reservation before hand because I hadn't decided that we would stay here a third time but we do love Porters restaurant, the location is very convenient for our needs and our previous visits were satisfactory. This time our room seemed as though it had been forgotten. We started out with no shower curtain, but I must say that once I called to report this omission a staff member almost immediately rectified the issue. I didn't realize until I was in the shower, because the bathtub is old and scarred, that it had not been cleaned properly, it was grimy and gross. The last straw was the obviously stained cushions on the side chair and couch in the sitting area. I would not sit on the upholstered furniture. So this visit was unfortunately, less than stellar.We had a lot to do while we were in town for just one night so I didn't have time to request a room change but I did speak with the front desk clerk at check out, she had also checked us in on the previous day. She apologized but didn't seem overly concerned.
July 18, 2013
Rated 4 out of 5 by SSinAtlanta83 Classic Charm
If you're interested in staying in a historic venue, this is the place for you. The rooms showed some wear, but the bed was comfortable.
July 7, 2014
Rated 4 out of 5 by Chuck2300 Chuck2300
Nice Hotel. Old historic building with great charm. The building has an interesting history which was fun to research.
July 7, 2014
Rated 2 out of 5 by asb3 This hotel has changed.
Roll-away bed that we did not order, keys that did not work, closure of the Club Lounge with no warning, A/C that does not work, room uncleanliness and other confusing issues.
August 27, 2013
Rated 2 out of 5 by JulieD1234 Will not return
The Read House has great historic architecture, but the temperature of the building was uncomfortably warm, the lock on my room door was broken, the pool was closed for repairs our entire stay, the group I was with had varying amounts of holds placed on their credit/debit cards that were more than what was told would be placed, the catered meal provided to our business group took an hour before the food came and the menu was preselected for a set number of people, so shouldn't have been a delay. I would not recommend the hotel and do not plan to return.
June 23, 2014
Rated 3 out of 5 by HaroldB A bit of a disappointment
We were upgraded to the Presidential Suite and thought that we would be overwhelmed. Unfortunately, our expectations were not met. The suite, even though large, was not what I would consider "presidential". The room did not have a desk or an adequate place to plug in a computer or phone chargers. The shower had much missing grout from the tiles. There was not even hooks to hang up towels in the bathroom. The a/c vent in the bedroom was dirty and appeared to have not been cleaned in a long time. In the past when I have checked in at my Sheraton destinations, we have been greeted in the room with some amenity from the hotel. But, on this stay there was nothing. All in all, a big letdown.
September 11, 2013
Rated 2 out of 5 by ReallyDisappointed99 Not worthy of the Sheraton name
Front desk staff inattentive and inexperienced: Both keys stopped working one full day short of departure, apparently coded incorrectly. While my wife and two kids (one 2 years and the other 3 months) stood in the hallway I went to the lobby where there was a line 5 parties deep at the front desk. Stood at the Gold/Platinum SPG line while the two front desk people processed the other line without interruption; meanwhile - still standing at the Gold/Platinum line - called hotel main number, and hit "0" - call rang and rang with no answer until it went back to the main menu. This was repeated three times. Since Gold/Platinum line is ignored at this hotel, I moved myself over the the main line - wife and kids still standing in the hallway upstairs - and finally made my way through the line. Me: "Do you just ignore the Gold/Platinum line?" Reply: "We usually close that one down at night." Me: "Since there was no Closed sign I stood there for quite awhile." Reply: "Oh. Sorry." On checkout day, ironically, the Valet Parking guy was the only one who asked how my stay was. The front desk did not care enough to ask during checkout.
Maintenance: The mattress was worn out. You can hear the springs making 'spring' noises and the bed was extremely lumpy on one side. The absolute worst "Sweet Sleeper" bed ever. And Sheraton's beds are my absolute favorite. Better even than the ones at "the competitor" - the one with the dial (reluctant to post the actual chain name for fear of having my review suppressed). The door to the room did not close on its own; when we first arrived the door was already open. And to top it all off - there was no hot water on the last morning. My wife, myself, and my son all took cold showers that morning.
Kudos to ONLY: The in-house Starbucks - best licensed Starbucks I have ever seen; and Valet Parking - very good service. (And it's interesting that the Parking people appear to be a contracted company that's separate from the hotel-managed people.)
Avoid this hotel. Many other options in the vicinity.
July 7, 2014