Rated 3 out of 5 by Amy48 A little disappointed...
Check in was to be at 3 and room not ready until 5pm, the screws to the dead locks kept falling out, the panels were broken on the window/door, and the swimming pool is small. Not enough area to sunbathe. The closest beach is 25 minutes away and we were told that a shuttle would transport to and from the airport...not true. We were disappointed.
March 16, 2014
Rated 5 out of 5 by tati51 great location
first time staying in old san juan and it was an excellent choice - the hotel is located near the docks where cruise ships arrive - you can take the ferry to catano for the barcardi visit - you can pick up the trolley a block over - the hotel has two great restaurants but there is an abundance of restaurants throughout to satisfy everyone's taste -
October 5, 2012
Rated 5 out of 5 by Cartero Vacation weekend
Beautiful and excellent Hotel in the heart of Old San Juan, every one at the hotel was so courteous, and nice, I will recommend it to all my friends.
November 24, 2014
Rated 5 out of 5 by Flighty2014 Great location
Best location for cruise passengers. Convenient stores for picking up forgotten or emergency items. Great hotel staff.
August 16, 2014
Rated 2 out of 5 by JCM2 Two awful nights
I spent two awful nights in room #900 in the Sheraton Old San Juan. The walls are paper thin and every sound echoed making sleep next to impossible.
1) Young adults up amd down halls slamming doors
2) Music in the Gym blaring all night
3) Elevator dinging due to be held open by quests
4) Towel cart from pool clanking on the ceramic floor tiles
August 7, 2013
Rated 2 out of 5 by mellowman4 Dissapointed and Kudos
Pool was closed during my stay, price to high considering part of the reason staying at this hotel was because of the pool. Valet parking needs improvement, second time staying at this hotel in 2 months, and valet is very slow. Restaurant manager was friendly, allowed us to come in to hotel 15 minutes before it opened, food was amazing.
December 17, 2012
Rated 5 out of 5 by rnnert excelent
the hotel is beautiful and excellent services
August 20, 2014
Rated 1 out of 5 by Don19 Both Guest safety and staff Responsiveness severly lacking
Our stay was 7/4/2014 thru 7/8/2014
On 7/5 upon returning to our room early evening on 7/5, our door was left ajar and unlocked, and the room had no towels. I called front desk to voice concern and was told maid must not have pulled door tight and they would look into.
On 7/7 upon returning to our room late afternoon we opened the door which was locked, but noticed a child's shoe laying on the floor in middle of the room. The maid was around the corner so we asked her who had children in our room while we were gone and she tried to explain in Spanish and gestures that the shoe must have been wrapped in sheets???? My wife and I immediately went to the front desk to inform them of this second security violation. The desk clerk seemed concerned, wrote down all our information and said she would talk to her manager right away and get back to us with an explanation.
Upon checkout on 7/8 the clerk asked if everything was OK during our stay, I said no and asked what the Manager said about our safety concerns, She had no idea what I was talking about and didn't seem to care.
July 18, 2014
Rated 3 out of 5 by al1999 great location, friendly staff, outdated hotel
The location was great and the staff friendly and helpful. Great little pool on the roof. For the price it was definitely a good stay but if you are looking for something sophisticated, romantic, or modern this is not the place. The hotel is clean, the staff does an excellent job, but the design is outdated and cheesy.
April 19, 2013
Rated 5 out of 5 by DANCER952 EXCELLENT AND FRIENDLY STAFF
YOUR STAFF EXCEEDED MY EXPECTATIONS AND IF THERE WERE ANY PROBLEMS OR QUESTIONS, PROMPTLY ADDRESSED THEM. THE STAFF ADDRESSED ME BY NAME AND IT MADE ME FEEL VERY SPECIAL. I WANT TO THANK YOU FOR THE BEST BED I HAVE EVER EXPERIENCED IN A HOTEL STAY. IT WAS ACTUALLY ACROSS THE STREET FROM CRUISE TERMINAL - EXCELLENT.
August 9, 2012
Rated 3 out of 5 by erin1925 Great location
Location was ideal for exploring Old San Juan. The room was a little dirty when we arrived. Comforter had some black dirt on it. Room was pretty basic. Free wifi was nice. The outdoor bar closed at 8pm on a Sunday, which was too early!
November 21, 2014
Rated 5 out of 5 by Sfruth This the THE hotel to stay at
This was our first visit to Puerto Rico, and not having a lot of traveling experience, we were so warmly greeted and felt welcomed, esp by Luis D right at the door !!! He and the hard working bellman were always there to answer questions and direct us in the right direction!
March 9, 2014
Rated 3 out of 5 by Lori34 The hotel was in a great location.
The hotel was located in old San Juan and you could walk or take the free trolley to most places. The pool is very small and they never had any towels. Also people were spilling drinks in the hot tub which was really gross. They shouldn't allow alcohol in the hot tub.
April 2, 2014
Rated 5 out of 5 by Rita2830 excellent for cruise and seeing old san juan
Perfect place to stay before or even after your cruise right across the street from the port. Even if your not on a cruise it has the perfect location to see and participate in all the activities in Old San Juan.
June 11, 2014
Rated 5 out of 5 by Daniel51 Nice stay
We arrived early for a cruise the next day. Nice stay and location. They let us check out late so we could get straight on boat. We got a great rate with aarp discount.
June 30, 2014
Rated 1 out of 5 by Cswchef Great Location
Great location but a very old hotel that is slowly falling apart. Front desk checked us in early which was much appreciated. The room was quite used. Smelled of old. Not modern at all. Next time I will book at the Convention Center Sheraton-much newer.
January 17, 2014
Rated 3 out of 5 by GFSK Great Location
I was surprised that the rooms do not include bathrobes and was disappointed of the limited dining options at the hotel. The Paoli restaurant is not open every day which only leaves the bar/Chicago Burgers or leaving the property.
May 7, 2014
Rated 4 out of 5 by AndrewBrooklyn Cool Sharaton
+ location (Old San Juan)
+ SPG recognition
+ friendly staff (generally Puerto Ricans are extremely friendly)
+ bed (comfy)
+ gym (surprisingly well equipped)
+ valet parking (fast service)
- breakfast (not as good, not fresh fruits)
- slow elevators
December 25, 2013
Rated 5 out of 5 by Jerimiah Great location
Greta location if you are not a beach person which I am not. Within walking distance of all of Old San Juan. Free trolley stops in front of hotel so you can get anywhere in old San Juan. Room was clean and nice. Staff was very helpful and courteous.
November 17, 2013
Rated 5 out of 5 by LoveOldSanJuan Great Staff
The bellmen are superb. So are the front desk staff. Fred, Pedro, Angel and Joseph are super. Others (names?) are also most helpful especially with using PC for airline boarding passes. We keep coming back because of the great staff.
March 5, 2014
Rated 2 out of 5 by dontdoit not pleased
was treated differently..check in was selective and delayed also wasn't greeted the same as other guests & wasn't made aware of the hotel amenities...overheard about computer, pool, spa, etc from greeting of guests who checked in after
August 11, 2012
Rated 5 out of 5 by EmilyK23 Great location, wonderful stay
We enjoyed our stay very much. The location in Old San Juan made it perfect for sight seeing and easy access to the pier for a cruise. The staff was helpful and the facilities were very nice. I would definitely stay there again.
March 8, 2014
Rated 2 out of 5 by JTNYC74 CONVENIENT FOR CRUISERS
I have stayed there a few times before over the years and returned this time after a long absence from PR. When I heard that the hotel had been renovated I looked forward to seeing all the improvements as the facility was looking old and tired and in bad need of an updating renovation when I was last there. Other than some furniture replacements in the room and a carpet change, nothing had changed....it is still old and tired and in chronic need of a real renovation in the true sense of that word. Also - the 2 elevators were malfunctioning daily during my stay which meant that all too often only one was in service meaning unacceptably long waits to go either up or down. Using the room key in the elevator was always a frustrating and often hopeless task. The hotel is located perfectly for my needs in PR which is why I would return....but your parent company really needs to take a long hard objective look at this facility and ask if this is the kind of hotel Sheraton stands for. That said, the people working there get gold stars, from the front door to the front desk to the maids.....all were superb.
May 22, 2014
Rated 5 out of 5 by Melissa68 Great experience for pre/post cruisers
The Sheraton is in a great location. You can walk to everything around Old San Juan, including the pier for your cruise. Staff was friendly and very helpful. Breakfast was great and so was the Chicago Burger place.
October 21, 2012
Rated 5 out of 5 by Pucks Relaxing Getaway
We came to Old San Juan to escape the winter for a few days. While we had been here before, we had never stayed in the Old San Juan Section. It was delightful and the hotel exceeded all of our expectations.
March 11, 2014
Rated 5 out of 5 by Natasha Best choice for pre-/postcruise stay
Location is unbeatable. Rooms are spacious, with good state of A/c.
Staff is very helpful and patient, doing their best to serve every weird need of the customer.
It would be great if breakfast was complimentary.
December 5, 2011
Rated 5 out of 5 by BrownieLady Great Hotel
This hotel is now one of my favorites. The location is perfect and the staff are very helpful.
I have traveled to Puerto Rico several times and have tried other local hotels, this one is highest on my list.
September 3, 2013
Rated 4 out of 5 by Izg88 Great location
The front desk staff and the bell boys are so friendly and focused on providing an exceptional service.
A big plus for this property is the location, Old San Juan is so magical at every moment of the day.
December 26, 2012
Rated 4 out of 5 by Anadelatorre Sheraton Old San Juan
Everything was fine until the morning of 12/26/12 that the electricity went off and there was not compensation offered to guests, not even a voucher for breakfast or lunch. Actually not even an apology.
December 27, 2012
Rated 2 out of 5 by HGA1 could not sleep
My room - 812 was next to ice machine. Machine was running all night and I could not sleep. I tried to change room was told hotel was full. Nothing else was offered as a result not even an apology.
September 20, 2012