Rated 4 out of 5 by Jim84 Nice Hotel
I've stayed at this hotel many times. Service is very good. The food quality is good. However, they don't offer as much at the breakfast buffet as they used to. The breakfast buffet used to have more fresh fruit, an omelet station, sausage and bacon. Now, they only offer scrambled eggs and only have either sausage or bacon offered per day. The rooms are well maintained. Nice views of the San Juan Harbor. Nice beaches are only a few minutes away in Carolina or Isla de Verde.
January 30, 2012
Rated 2 out of 5 by Traveler1234 Disappointed this hotel is part of the Sheraton brand
Immediately upon walking into the room it smelled of mold and was very damp. The location was great but that is about the only good thing that could be said. The room was not cleaned until after 5 PM each day and I had to ask for more towels because room service insisted on only leaving one each time. The Internet was out for over 24 hours while we were guests. It worked intermittently the remainder of the time. I am shocked this hotel is part of the Sheraton brand.
March 29, 2012
Rated 5 out of 5 by Tony2011 Great location
I stayed at this hotel several times when I get to San Juan. The location is great if you want to be in the Old San Juan area, which I belive is better than staying at the Condado or Isla Verde. just walk out of the hotel and you are in front of the port and go up the hill and you are in Old San Juan with the many restaurants and shops. I highly recommend AireNumo restaurant located at 102 Calle Luna, great food, great service and very friendly owner.
April 13, 2013
Rated 3 out of 5 by Larry787 Nice hotel/Nice location
Great location and nice hotel overall. There is really not much special about the hotel other than its location in Old San Juan. Staff is friendly, check in was easy and fast, room was very clean. However, elevators take time to arrive and need a cleaning. Main entrance is unmarked off the Main Street an difficult to locate. No electricity on the second day (staff stated it was city wide but everywhere else we went had electricity).
July 6, 2013
Rated 4 out of 5 by Garciale1209 Sheraton San Juan
The hotel is very well located in central old San juan. Close to restaurants and places to visit.
The hotel in general condition is good, the hotel feels safe and there is a lot of security around.
My only complaint will be the bed wich in my opinion was too soft. But also concave, seems to me that need a new matress.
The breakfast buffet food is ok. QUality ok but a little overpriced considering there are a lot of options around the hotel.
December 17, 2012
Rated 5 out of 5 by Betty04 Great Hotel
This hotel was great. My husband and I
travel the world extensively and were so impressed with the customer service - from checking in with Sibelia -her smile and cheerfulness- to checking out with
Marco-his helpfulness and friendly attitude, which means so much to us. The
hotel was very close to everything and very clean! Highly recommend this hotel!!
September 10, 2013
Rated 4 out of 5 by kevint We enjoyed our stay.
Good location. Walking distance to everything in Old San Juan.
I was hoping to save a bit and self-park, but we spent the extra $5/ day to Valet as parking lots can get full and streets can get crowded. If I didn't have extended family with me, I would've parked a few blocks away in a super cheap lot.
We got lucky with a room facing the cruise ships (probably the best view from this hotel). Our friend's room had a view of a parking garage.
Pool was a bit small, but we didn't choose this hotel to swim.
The hot tub water was a greenish-brown color, but we didn't tell anyone about it for them to correct it.
One morning we were woken by sounds of intermittent banging. Not sure where they were coming from (stairway or room above). It lasted about 10 minutes.
The hotel staff was great at suggesting places to eat.
I would go back to this hotel.
March 31, 2013
Rated 4 out of 5 by Dexter Not too shabby
The location of the hotel was great. The staff was friendly and helpful. The Casino was a little dated. The main restaurant in the hotel was closed on Monday which we didn't realize till we went down for dinner, then had to come up with a last minute change which took a little time. The bathroom had, had the caulking with mold on it just caulked over instead of being stripped of and done new.
March 1, 2013
Rated 2 out of 5 by JCM2 Two awful nights
I spent two awful nights in room #900 in the Sheraton Old San Juan. The walls are paper thin and every sound echoed making sleep next to impossible.
1) Young adults up amd down halls slamming doors
2) Music in the Gym blaring all night
3) Elevator dinging due to be held open by quests
4) Towel cart from pool clanking on the ceramic floor tiles
August 7, 2013
Rated 5 out of 5 by mew56 Would definitely stay here again
We thought the location was ideal for shopping and site seeing. The hotel staff were all wonderful and helpful. The room was very clean. We would definitely stay here again.
October 5, 2013
Rated 5 out of 5 by tati51 great location
first time staying in old san juan and it was an excellent choice - the hotel is located near the docks where cruise ships arrive - you can take the ferry to catano for the barcardi visit - you can pick up the trolley a block over - the hotel has two great restaurants but there is an abundance of restaurants throughout to satisfy everyone's taste -
October 5, 2012
Rated 2 out of 5 by mellowman4 Dissapointed and Kudos
Pool was closed during my stay, price to high considering part of the reason staying at this hotel was because of the pool. Valet parking needs improvement, second time staying at this hotel in 2 months, and valet is very slow. Restaurant manager was friendly, allowed us to come in to hotel 15 minutes before it opened, food was amazing.
December 17, 2012
Rated 5 out of 5 by DANCER952 EXCELLENT AND FRIENDLY STAFF
YOUR STAFF EXCEEDED MY EXPECTATIONS AND IF THERE WERE ANY PROBLEMS OR QUESTIONS, PROMPTLY ADDRESSED THEM. THE STAFF ADDRESSED ME BY NAME AND IT MADE ME FEEL VERY SPECIAL. I WANT TO THANK YOU FOR THE BEST BED I HAVE EVER EXPERIENCED IN A HOTEL STAY. IT WAS ACTUALLY ACROSS THE STREET FROM CRUISE TERMINAL - EXCELLENT.
August 9, 2012
Rated 5 out of 5 by BrownieLady Great Hotel
This hotel is now one of my favorites. The location is perfect and the staff are very helpful.
I have traveled to Puerto Rico several times and have tried other local hotels, this one is highest on my list.
September 3, 2013
Rated 5 out of 5 by Doratheexplorer This Hotel Has AMAZING SERVICE, FOOD, AND NEW YEAR EVE PARTY
This is our third stay at this hotel(Old San Juan). The service, food, and New Year Eve Parties are all crème de la crème, top of the line, outstanding, in every way. Friendly, helpful staff, great prices, and, of course, gorgeous setting right smack where the Cruise Ships dock. We cannot wait to return next New Year Eve. WHAT A FANTASTIC PLACE!!!!!!!
January 4, 2014
Rated 5 out of 5 by monkey48 excellent location
The roof top pool, hot tub, and view were awesome.
September 24, 2013
Rated 2 out of 5 by dontdoit not pleased
was treated differently..check in was selective and delayed also wasn't greeted the same as other guests & wasn't made aware of the hotel amenities...overheard about computer, pool, spa, etc from greeting of guests who checked in after
August 11, 2012
Rated 5 out of 5 by Melissa68 Great experience for pre/post cruisers
The Sheraton is in a great location. You can walk to everything around Old San Juan, including the pier for your cruise. Staff was friendly and very helpful. Breakfast was great and so was the Chicago Burger place.
October 21, 2012
Rated 5 out of 5 by Natasha Best choice for pre-/postcruise stay
Location is unbeatable. Rooms are spacious, with good state of A/c.
Staff is very helpful and patient, doing their best to serve every weird need of the customer.
It would be great if breakfast was complimentary.
December 5, 2011
Rated 4 out of 5 by Izg88 Great location
The front desk staff and the bell boys are so friendly and focused on providing an exceptional service.
A big plus for this property is the location, Old San Juan is so magical at every moment of the day.
December 26, 2012
Rated 4 out of 5 by Anadelatorre Sheraton Old San Juan
Everything was fine until the morning of 12/26/12 that the electricity went off and there was not compensation offered to guests, not even a voucher for breakfast or lunch. Actually not even an apology.
December 27, 2012
Rated 2 out of 5 by HGA1 could not sleep
My room - 812 was next to ice machine. Machine was running all night and I could not sleep. I tried to change room was told hotel was full. Nothing else was offered as a result not even an apology.
September 20, 2012
Rated 2 out of 5 by Mark52 The good and bad
The hotel offers the best location for those going on a cruise. However there are many shortfalls. Poor housekeeping, Poor onsight food service and poor front desk relationship representatives.
May 14, 2012
Rated 4 out of 5 by BaileysMom GREAT LOCATION
The hotel has a excellent location if you are going on a cruise. There were also several nice restaurants nearby (the best was Marmalade).
Our room was huge but a bit "tired."
April 6, 2013
Rated 4 out of 5 by Karen31 Great Location
This hotel has a great location in Old San Juan. We had a balcony room facing the bay and it was lovely. Hotel staff was outstanding and we thoroughly enjoyed our 3 night stay.
September 30, 2012
Rated 1 out of 5 by Grande Cleanliness Issue.
Staff was coordial but not warm or very concerned when cleanliness of lined and towels were brought to their attention. Towels and bedsheets had stains that were very visible.
July 30, 2012
Rated 2 out of 5 by Maryotis Mold and freezing cold!
The whole hotel smelled like mold. The lobby and casino and restaurants were freezing cold. Had to wear a jacket when it was 85 degrees outside. Would not stay there again.
December 6, 2012
Rated 4 out of 5 by Litoindc No SPG Platinum Upgrade
As an SPG Platinum member, I was not offered an upgrade, which was dissapointing, because it was available. When I return to PR, I will not be staying at this hotel again.
August 26, 2012
Rated 5 out of 5 by tommy59 exceptional Team members
staff was excellent, Ruiz, Manuel, Matthew conceige, Mario, housekeepers, wait staff at breakfast, front desk staff, know I am missing some...
June 2, 2013
Rated 1 out of 5 by Kiethersgirl This hotel needs help
Top comforter was blood stained. We were given 2 washcloths for 4 guests. Our room wasn't ready until almost 4 PM.
February 12, 2013