Rated 3 out of 5 by Larry787 Nice hotel/Nice location
Great location and nice hotel overall. There is really not much special about the hotel other than its location in Old San Juan. Staff is friendly, check in was easy and fast, room was very clean. However, elevators take time to arrive and need a cleaning. Main entrance is unmarked off the Main Street an difficult to locate. No electricity on the second day (staff stated it was city wide but everywhere else we went had electricity).
July 6, 2013
Rated 1 out of 5 by JRGold The Worst I have stayed at
This is the worst Sheraton I have stayed. The
front desk staff was very unfriendly, inexperienced. I was double charged for
my room and over limited my credit card.
Waited 3 hours at check in for a clean room
when others were allowed to check in.
Was woke up at 4am by hotel security for
the room next to me, was told by the front desk
it was a simple wake up call.
March 18, 2014
Rated 4 out of 5 by kevint We enjoyed our stay.
Good location. Walking distance to everything in Old San Juan.
I was hoping to save a bit and self-park, but we spent the extra $5/ day to Valet as parking lots can get full and streets can get crowded. If I didn't have extended family with me, I would've parked a few blocks away in a super cheap lot.
We got lucky with a room facing the cruise ships (probably the best view from this hotel). Our friend's room had a view of a parking garage.
Pool was a bit small, but we didn't choose this hotel to swim.
The hot tub water was a greenish-brown color, but we didn't tell anyone about it for them to correct it.
One morning we were woken by sounds of intermittent banging. Not sure where they were coming from (stairway or room above). It lasted about 10 minutes.
The hotel staff was great at suggesting places to eat.
I would go back to this hotel.
March 31, 2013
Rated 3 out of 5 by wdc1 Ok, stay
Stayed after a cruise. Location was good in Old San Juan.
We had to notify the desk twice about what looked like small ants in our room. Room service was quick and food was good.
Maid service did not make up our room timely one of the days we were there. We were out for almost 8 hrs and room had not been made.
July 26, 2014
Rated 3 out of 5 by Amy48 A little disappointed...
Check in was to be at 3 and room not ready until 5pm, the screws to the dead locks kept falling out, the panels were broken on the window/door, and the swimming pool is small. Not enough area to sunbathe. The closest beach is 25 minutes away and we were told that a shuttle would transport to and from the airport...not true. We were disappointed.
March 16, 2014
Rated 5 out of 5 by MaineVisiter Great location, Outstanding Food and Spectacular Service!
Absolutely best hotel to stay in if you are going to San Juan. Located in Old San Juan it is the only name-brand chain there. Hotel was clean, employees were friendly, room was perfect and the casino was nice. We ate in both the dining room and the Chicago Burger restaurant located in the hotel. Food was great in both.
March 24, 2014
Rated 4 out of 5 by Dexter Not too shabby
The location of the hotel was great. The staff was friendly and helpful. The Casino was a little dated. The main restaurant in the hotel was closed on Monday which we didn't realize till we went down for dinner, then had to come up with a last minute change which took a little time. The bathroom had, had the caulking with mold on it just caulked over instead of being stripped of and done new.
March 1, 2013
Rated 3 out of 5 by Lori34 The hotel was in a great location.
The hotel was located in old San Juan and you could walk or take the free trolley to most places. The pool is very small and they never had any towels. Also people were spilling drinks in the hot tub which was really gross. They shouldn't allow alcohol in the hot tub.
April 2, 2014
Rated 5 out of 5 by Betty04 Great Hotel
This hotel was great. My husband and I
travel the world extensively and were so impressed with the customer service - from checking in with Sibelia -her smile and cheerfulness- to checking out with
Marco-his helpfulness and friendly attitude, which means so much to us. The
hotel was very close to everything and very clean! Highly recommend this hotel!!
September 10, 2013
Rated 5 out of 5 by tati51 great location
first time staying in old san juan and it was an excellent choice - the hotel is located near the docks where cruise ships arrive - you can take the ferry to catano for the barcardi visit - you can pick up the trolley a block over - the hotel has two great restaurants but there is an abundance of restaurants throughout to satisfy everyone's taste -
October 5, 2012
Rated 2 out of 5 by JCM2 Two awful nights
I spent two awful nights in room #900 in the Sheraton Old San Juan. The walls are paper thin and every sound echoed making sleep next to impossible.
1) Young adults up amd down halls slamming doors
2) Music in the Gym blaring all night
3) Elevator dinging due to be held open by quests
4) Towel cart from pool clanking on the ceramic floor tiles
August 7, 2013
Rated 5 out of 5 by Sfruth This the THE hotel to stay at
This was our first visit to Puerto Rico, and not having a lot of traveling experience, we were so warmly greeted and felt welcomed, esp by Luis D right at the door !!! He and the hard working bellman were always there to answer questions and direct us in the right direction!
March 9, 2014
Rated 2 out of 5 by mellowman4 Dissapointed and Kudos
Pool was closed during my stay, price to high considering part of the reason staying at this hotel was because of the pool. Valet parking needs improvement, second time staying at this hotel in 2 months, and valet is very slow. Restaurant manager was friendly, allowed us to come in to hotel 15 minutes before it opened, food was amazing.
December 17, 2012
Rated 5 out of 5 by DANCER952 EXCELLENT AND FRIENDLY STAFF
YOUR STAFF EXCEEDED MY EXPECTATIONS AND IF THERE WERE ANY PROBLEMS OR QUESTIONS, PROMPTLY ADDRESSED THEM. THE STAFF ADDRESSED ME BY NAME AND IT MADE ME FEEL VERY SPECIAL. I WANT TO THANK YOU FOR THE BEST BED I HAVE EVER EXPERIENCED IN A HOTEL STAY. IT WAS ACTUALLY ACROSS THE STREET FROM CRUISE TERMINAL - EXCELLENT.
August 9, 2012
Rated 5 out of 5 by EmilyK23 Great location, wonderful stay
We enjoyed our stay very much. The location in Old San Juan made it perfect for sight seeing and easy access to the pier for a cruise. The staff was helpful and the facilities were very nice. I would definitely stay there again.
March 8, 2014
Rated 5 out of 5 by LoveOldSanJuan Great Staff
The bellmen are superb. So are the front desk staff. Fred, Pedro, Angel and Joseph are super. Others (names?) are also most helpful especially with using PC for airline boarding passes. We keep coming back because of the great staff.
March 5, 2014
Rated 5 out of 5 by rachel1123 Wonderful Stay
We had a wonderful stay - the staff was awesome. We must have been upgraded and the room was beautiful. Thank you for making our last night in San Juan comfortable and memorable.
March 24, 2014
Rated 5 out of 5 by Pucks Relaxing Getaway
We came to Old San Juan to escape the winter for a few days. While we had been here before, we had never stayed in the Old San Juan Section. It was delightful and the hotel exceeded all of our expectations.
March 11, 2014
Rated 4 out of 5 by Beci76 This hotel is in a good area
Housekeepers were chatting too loudly in corridors during the morning.
News channels weren't available in room.
July 25, 2014
Rated 1 out of 5 by Cswchef Great Location
Great location but a very old hotel that is slowly falling apart. Front desk checked us in early which was much appreciated. The room was quite used. Smelled of old. Not modern at all. Next time I will book at the Convention Center Sheraton-much newer.
January 17, 2014
Rated 4 out of 5 by MGW73 No SPG recognition
I call your reservation number and they told me they have rooms available. When I get there is only one room available and wasn't what I expected from SPG Members, thank you
March 12, 2014
Rated 4 out of 5 by AndrewBrooklyn Cool Sharaton
+ location (Old San Juan)
+ SPG recognition
+ friendly staff (generally Puerto Ricans are extremely friendly)
+ bed (comfy)
+ gym (surprisingly well equipped)
+ valet parking (fast service)
- breakfast (not as good, not fresh fruits)
- slow elevators
December 25, 2013
Rated 5 out of 5 by Jerimiah Great location
Greta location if you are not a beach person which I am not. Within walking distance of all of Old San Juan. Free trolley stops in front of hotel so you can get anywhere in old San Juan. Room was clean and nice. Staff was very helpful and courteous.
November 17, 2013
Rated 5 out of 5 by kassy12 Incredible Staff
Our stay at the Sheraton Old San Juan was wonderful. The staff at this property are fantastic. Every team member went above and beyond my expectations and made our stay perfect.
February 19, 2014
Rated 2 out of 5 by dontdoit not pleased
was treated differently..check in was selective and delayed also wasn't greeted the same as other guests & wasn't made aware of the hotel amenities...overheard about computer, pool, spa, etc from greeting of guests who checked in after
August 11, 2012
Rated 5 out of 5 by Densmore The Best of Old San Juan
We have stayed at the Sheraton Old San Juan many times. We like being in that part of the city before our cruise. It has been like we are coming home. It is really enjoyable.
February 5, 2014
Rated 4 out of 5 by Brooklyn101 Nice location in Old San Juan
This is a nice hotel in a nice part of town right on the waterfront where the cruise ships come in. There's a small pool on the roof and small gym which we used and liked and they have great views of the port. The hotel is nice and clean and the staff are friendly and helpful. The casino is small but nice. Everything is old San Juan is nearby: ferries, free town buses, the regular san juan buses, restaurants and bars. The tourist center and drug store are down the block, the local bar across the street.
July 9, 2014
Rated 5 out of 5 by Melissa68 Great experience for pre/post cruisers
The Sheraton is in a great location. You can walk to everything around Old San Juan, including the pier for your cruise. Staff was friendly and very helpful. Breakfast was great and so was the Chicago Burger place.
October 21, 2012
Rated 5 out of 5 by Natasha Best choice for pre-/postcruise stay
Location is unbeatable. Rooms are spacious, with good state of A/c.
Staff is very helpful and patient, doing their best to serve every weird need of the customer.
It would be great if breakfast was complimentary.
December 5, 2011
Rated 5 out of 5 by Nedpan Great Hotel, Exellent Staff!!!
We had a great time, the staff was great, the concierge Antonio was fabulous, front desk courteous and knowledgeable.
All and All great experience.
February 10, 2014