Rated 3.8 out of 5 by 203
Rated 5 out of 5 by Pucks Relaxing Getaway
We came to Old San Juan to escape the winter for a few days. While we had been here before, we had never stayed in the Old San Juan Section. It was delightful and the hotel exceeded all of our expectations.
Rated 5 out of 5 by Sfruth This the THE hotel to stay at
This was our first visit to Puerto Rico, and not having a lot of traveling experience, we were so warmly greeted and felt welcomed, esp by Luis D right at the door !!! He and the hard working bellman were always there to answer questions and direct us in the right direction!
Rated 5 out of 5 by EmilyK23 Great location, wonderful stay
We enjoyed our stay very much. The location in Old San Juan made it perfect for sight seeing and easy access to the pier for a cruise. The staff was helpful and the facilities were very nice. I would definitely stay there again.
Rated 5 out of 5 by LoveOldSanJuan Great Staff
The bellmen are superb. So are the front desk staff. Fred, Pedro, Angel and Joseph are super. Others (names?) are also most helpful especially with using PC for airline boarding passes. We keep coming back because of the great staff.
Rated 5 out of 5 by kassy12 Incredible Staff
Our stay at the Sheraton Old San Juan was wonderful. The staff at this property are fantastic. Every team member went above and beyond my expectations and made our stay perfect.
Rated 5 out of 5 by 1Unhappy1 great stay at Sheraton Old San Juan
great location to experience Old San Juan area
Rated 5 out of 5 by Nedpan Great Hotel, Exellent Staff!!!
We had a great time, the staff was great, the concierge Antonio was fabulous, front desk courteous and knowledgeable.
All and All great experience.
Rated 5 out of 5 by Densmore The Best of Old San Juan
We have stayed at the Sheraton Old San Juan many times. We like being in that part of the city before our cruise. It has been like we are coming home. It is really enjoyable.