Rated 5 out of 5 by erin75 Amazing staff
I travel fairly often and have never encountered such a helpful staff. They helped me track down a bag left in a taxi (it took a couple of hours to locate!) and were very attentive and quick to respond to a maintenance problem in my room (turned out to be one of my electronics making the noise, not anything wrong with the room - embarrassing for me, but the staff was very nice about it).
October 22, 2012
Rated 3 out of 5 by Marliesmom Happy but...
This hotel has a lot of great aspects but...the few minor flaws, on occasion, overshadowed the potential for overall excellence. For example, there was one staff member in particular who took adverse pleasure in arguing with me over any request I made (and I'm talking sheets and towels, nothing out of the ordinary).
We were on the club lounge level but...I found the extra money to have daily breakfast and happy hour wasn't worth it to eat cereal, toast and fresh fruit (only thing offered EVERY DAY). I wasn't able to accurately identify the pastelike substances offered each day during happy hour.
The other staff was amazing, the views were fantastic. Texas de Brazil restaurant, our new favorite followed by The China Club. Choices, too. Be sure you eat at least once in all of those. The onsite jewelry store a definite must, if only to look around. As was The Zen Spa, heavenly!
All things considered I would still visit again.
August 9, 2013
Rated 3 out of 5 by Wan25 Regular
It is the first time I stayed at this hotel and found that the room needs more cleaning. There were papers on the floor, lipstick on the TV cabinet and the bathroom smelled bad.
July 1, 2014
Rated 5 out of 5 by Shirley3 Very nice staff
From Natalia in housekeeping to Akmet, Mariluci, Erica and others in the lounge and at the front desk everyone was very pleasant and responsive.
Thank you also to Jouset, Jessica and Michel.
I do not understand though why my receipts indicate I paid $1,200.80 yet on my Visa statement online the total I actually paid was $1,216.61, $15.81 more.
February 4, 2012
Rated 5 out of 5 by JKMaxey Exceeded my expectations
I had a fantastic experience at the Sheraton Puerto Rico on Convention Boulevard. The location and facility were beautiful with views of the Atlantic, Old San Juan, the bay, and, of course, the convention center. The in-room dining was top notch, and the staff provided consistent, prompt, and friendly service. I would be very happy to return.
October 22, 2012
Rated 3 out of 5 by REDBEN Too noisey
We had a nice room with a large balcony which we had to vacate because of the booming party music coming from the pool area. Even with the balcony door and drapes closed the music made it impossible to stay in the room. We heard lots of complaints from people who said it was insufferable to be beside the pool with the ear splitting noise.
July 30, 2013
Rated 5 out of 5 by Doris74 My stay at the Sheraton in San Juan, PR
The room was very clean and bed was comfortable I had good night sleep. The employees were courteous. My room had a beautiful view at night I could see the Island. The restaurant food was delicious and had a good variety to select. I would highly recommed to friends and family to stay at this hotel in San Juan, Puerto Rico.
January 30, 2013
Rated 2 out of 5 by geno75231 Damp Room
I know that the humidity had something to do with the dampness of the room. I had gotten ill and getting into a damp bed did not help. I told the front desk, they told me they would alert housekeeping to bring a "blower" up to the room, it never showed up and I was leaving in two days, which caused worsening heath issues.
July 29, 2013
Rated 5 out of 5 by Lorraine49 Father's day
I love the pool area, and the food there, exellent, at the bar the staff was very courteous. I have a situation and the manager was a great help.
I will return for another weekend...
June 17, 2014
Rated 3 out of 5 by spgguy139 Good Family Hotel
I stayed at this hotel during my recent three week work trip to San Juan. I think the most important thing for people to know is that it is located right next to the convention center and caters towards this crowd. I had an ok experience at the hotel, but as traveling business professional, would probably consider other hotels before returning to this one. Any weekend that an event was being hosted in the hotel or the convention center - I noticed a drop in service standards. I don't think this would bother me much as a vacationer - but you do come to expect a certain level of service when traveling frequently. The hotel pool was really nice and had ample room for children. The fitness center was also great. The food prices were a little high but there are other options 10 minute away. There was a good bit of noise from kids/young adults at early AM hours. Finally, there was a tic-tac that stayed on the carpet outside of my room for 2 of the 3 weeks that I was there.
May 29, 2012
Rated 5 out of 5 by EEE2735 Awesome
This property and staff exceeded my expectations. Truly they are deserving of 1 more Diamond to make them a 5 Diamond property.
June 24, 2014
Rated 5 out of 5 by cust1 BEST SERVICE EVER!!!!!!!
I have to say with out a doubt Melissa in the Club is THE BEST!!! The entire staff at this hotel was real GREAT... Everyone was ready and willing to offer suggestions of places to visit, explaining in detail what beaches to visit. This was a great vacation THANKS to all the staff....
April 10, 2014
Rated 3 out of 5 by ffuentes insatisfaccion
When saying to him wife who him tapeworm a room reserved with balcony and view to the bay and arriving at fourth seen ours was a garden, leaves from the street and a drip of chairs and accumulated beach tables.
I felt bad and deceived so that he was not that reason why I paid.
July 29, 2013
Rated 5 out of 5 by Coolguy6947 "Great Location."
We stayed two nights before and after our cruise. We had a wonderful time and the staff was very helpful especially Victor. Ate dinner at your fine restaurants and gambled in the casino. We will definitely be back as we love to travel.
Thank you for a wonderful stay.
April 18, 2013
Rated 5 out of 5 by diana Excellent location and view
Stayed here Christmas Day. Enjoyed all the warm hospitality and the service was excellent for the holiday period - as the hotel was very busy. We were boarding a cruise ship after a late check-out and we viewed the ship from our room. The desk staff was very helpful.
January 8, 2012
Rated 5 out of 5 by Laurie Very nice hotel for business or family!
My family of 6 stayed at this Sheraton on Sunday, February 4, 2013 after finishing a cruise on Royal Carribean. Great location from the pier. A short cab ride to Old San Juan. Very clean, friendly beautiful hotel.Four diamond. I would highly recommend.
February 5, 2013
Rated 5 out of 5 by Gabs28 Had a Great Stay
I stayed here because of my daughter's birthday and we had an amazing time, The room was very nice and the staff very good. The pool is really pretty and the staff Daniella, Lisbeth, and Elsie made us feel really welcome. I would love to revisit soon.
November 15, 2013
Rated 5 out of 5 by ElsaK1008 Ms. Elsa
This hotel was great! I felt like a VIP the minute I walked into the building. The facility was beautiful and well maintained. The staff was courteous and helpful. I would definitely visit again and recommend it to all my friends and family members.
April 4, 2013
Rated 5 out of 5 by ksskaraoke Best pool of San Juan
The infinity pool have a great view, the Dj music outstandingand the food excellent . The bar looks great but may be need close management in pick up time. Also i prefer that the hotel usa my room card for billing instead of giving my room number.
August 5, 2013
Rated 5 out of 5 by MeronK Staff is incredible
I came to Sheraton San Juan for my birthday and Amanda at the front desk gave me a room with a great view and sent over an amenity! Cezar at the desk was also amazing as well as Roberto and Sammie at the bar! Exceptional staff and wonderful hotel.
June 16, 2013
Rated 5 out of 5 by SandinoPR This hotel treats their customers very well
We especially appreciated the staff for their friendliness, assistance and courtesy. Would recommend this hotel because of this. One staff member, Ashley Santiago, provided us with discounts, travel information and tips which helped greatly.
November 16, 2013
Rated 5 out of 5 by CarolG Hotel Staff Exceed Expectations
Every staff member (at the front desk, in the dining room, in the lounge, and in the restaurant seemed to take personal interest in making my stay a great experience. Your hotel is beautiful but your people are your best asset!
October 22, 2012
Rated 1 out of 5 by MG82 Worse Hotel Stay Ever
Worse Hotel Stay Ever. Far away from EVERYTHING. No restaurants for miles. TERRIBLE, TERRIBLE service. Hour wait to check in. Hour wait to get on and off elevators. Hour wait for food. Extremely rude staff. NEVER AGAIN!
June 4, 2012
Rated 5 out of 5 by SailsGuy We Loved this Place
We stayed here for a night before our Cruise and I must say, we liked it so much we would come back and stay for a vacation. Excellent Pool. Easy access to Old Town and Cruise Ports. Great view from the Concierge Club.
January 2, 2013
Rated 3 out of 5 by akaPR Bad
I was taken out of the pool with my children bcause of a special event taken care that same day without notice. I am an SPG Gold member, and the party at the pool was for a BEER a kid outsiders.
August 14, 2012
Rated 2 out of 5 by StarwoodObsessed Not what you would expect from a 4-Diamond Resort
Had to wait an hour before we could check in, there was a dirty sock in our room, breakfast wasn't served in the lounge two mornings, the pool was closed for two days to remove glass that shattered, the ATMs were out of cash and since nothing is close by you have to take a taxi to get money (roughly costing $15 each way). Charges were on our bill that shouldn't have been when we checked out (valet when we didn't have a car)... be careful that things aren't added. The food quality for breakfast and appetizers at night was poor to say the least and the selection limited. This really wasn't what I was expecting from a Sheraton. Hugely disappointed for the one vacation I get a year. The one outing that we scheduling through the hotel concierge was over priced considering lunch wasn't included and we had to wait an hour to get our $30 lunch that consisted of mozzerella sticks and fried plantain. Due to the late lunch (3pm) by the time we got to the beach the sun had gone down. There were 15 of us packed in to a van for an hour ride home. Would not recommend the hotel sponsored activities.
June 4, 2012
Rated 1 out of 5 by glencho98 Customer Service Missing
Under staffed, room was not cleaned until asked to so. Lounge Club's food was unappetizing and cheap. Wil never pay the premium again because it was not worth the extra money. In addition, around 9:30 pm, a Hotel Supervisor came to our room to tell us that we were talking and laughing too laud. We apologized and he continued talking about how he can order us to be kicked out of the room if he needed to come a second time to our room. He was very rough and unprofessional for a situation that was solved immediately. WIll not ever recommend ever this hotel for business person or tourist.
September 24, 2012
Rated 1 out of 5 by Mked56 Avoid this hotel at all costs!
No tv service, staff at guest relations lies about facilities available, unable to control unruly drunk guests, elevator broken, plumbing issues, no heat in building. Avoid this hotel at all costs!
March 12, 2013
Rated 4 out of 5 by Barreia The Sheraton PR needs improvement
Excellent hotel features, but poor food menues. The VIP lounge at the 12 th floor has the same food day after day. Boring. Also the prices at restaurants are too high.
February 24, 2014
Rated 5 out of 5 by SusieM Great Stay
I frequent this hotel for business and find the service consistently good. The staff is always pleasant, my room is clean and comfortable and I have a nice time while I'm there.
August 13, 2012