Rated 1 out of 5 by Fs007 Poor Performance for a Sheraton
Facilities are fine but room was not cleaned after our first night and and we had to ask for cleaning services after the second night and it still wasn't cleaned until we searched out housecleaning services. The TV was broken and the tub would barely drain. Bad value for the money.
July 1, 2014
Rated 5 out of 5 by JCP53 Friendly Staff
The staff are always courteous and friendly. The location is very convenient and close to the zoo, sea world and the beach. Not to mention that there are a couple of malls within five minutes of the hotel.
June 30, 2014
Rated 2 out of 5 by Amir50 June visit
The hotel and most everything in it are outdated and well over-priced for the quality.
June 27, 2014
Rated 5 out of 5 by Neen2014 Fantastic Hotel
I stayed at the Sheraton Mission Valley San Diego Hotel during a recent visit to San Diego for the Region 15 USATF Junior Olympic Championships with my family. The hotel offered outstanding service. The staff was very professional and accommodating. Our suite was impeccable. Overall, the customer service was top notch. We only wish we could have stayed longer.
June 23, 2014
Rated 2 out of 5 by Swaroop The Hotel needs improvement in Response to members
I stayed at this hotel and the stay was pleasant. The in room facilities were good. But, unfortunately, I left my jacket in the room while I was hurrying and I called them within an hour of me leaving the place while I'm on drive and called multiple times before I reached San Francisco. The front desk person changed every time I called and I had to repeat the story again and again. The only response I got every time for next 30 days was they'll search and check with room service department / lost and found department and all me back which never happened. Finally, I stopped calling them to keep my respect. This is not an acceptable customer service handling from a place like Sheraton.
June 16, 2014
Rated 5 out of 5 by JanetSteve Exceptional customer service and features
I travel for a living 80 percent of my time, and stay at a lot of hotels. I expect good service, and generally get it. When I receive above-and-beyond service that Wows me, I want someone to know. From the moment I walked in to this hotel, until the moment I left, I received the most amazing service from every single individual employee. The property was above average in appearance, cleanliness and accommodations. I highly recommend.
June 11, 2014
Rated 4 out of 5 by Alc69 Trina , new employee is the best!
Finally! A new employee, knew how to take care of a guest!! She is attentive , respectful, just plain awesome. Kudos to Carlos Diaz as well and another guyot. The front desk , I can't remeber his name. Teonn Walk can use a class about customer service!
June 7, 2014
Rated 5 out of 5 by auditman Great hotel
Clean, convenient and friendly
June 6, 2014
Rated 3 out of 5 by Mayeaux14 Good Stay
Staff was wonderful. Hotel, though, needs to be upgraded aesthetically. It is worn, and despite the refreshing of the elevator, it was a poor job at best.
gates getting into parking lot (fee charged) were terrible. Numerous times they simply did not work despite staff resetting them.
Bathroom was way too small for two people, cant imagime what a family would have to endure. Fixtures were old and dripped constantly.
Overall, it was a good stay.
Hopefully SPG will take this as a challenge to
June 4, 2014
Rated 3 out of 5 by Plr69 Platinum, what?
Staff are responsive if the hotel is not fully booked. But if the hotel is full capacity it's almost imposible to get any assistance. Platinum status doesn't seem to mean a thing in this hotel. I still have yet to enjoy it's benefit, everytime I request for an upgrade there's always a reason that it's not available . Thank god I'm almost done with my work assignment in San Diego and I can finally move to another city and another hotel!
May 31, 2014
Rated 4 out of 5 by Chuckles247 Great location
Located in a great proximity to all San Diego has to offer. Fantastic front desk staff and club staff will make you feel welcome.
May 14, 2014
Rated 5 out of 5 by Oroz Staff very accommodating
Front desk people very friendly remembering me from previous stay, had my preferences noted and did their bst to accommodate.
Luis, the bellman was efficient and knowledgable of our needs
May 12, 2014
Rated 3 out of 5 by Rich64 Needs Improvement
The staff was very courteous, but seemed unable to get a working coffee maker in our room. We asked twice to have our machine repaired or replaced. It only made a third of a cup of coffee each time we pushed the on button. After 2 requests, it was replaced with one that over flowed. We were invited to get coffee in the lobby.
May 10, 2014
Rated 3 out of 5 by Teece Run of the mill Sheraton
I've had the opportunity to stay at Mission Valley 3-4 times within the last year. It doesn't really impress, but does just enough to make it a viable option for my business in the future.
Parking is $14/night, but the lot is open half the time. While this may promote dishonest parking, it also frustrates any paying customer who finds himself wondering just what the heck they paid for.
The hotel has a very decent hot breakfast on the first floor which, unfortunately, was only offered to me during one stay - the coupon was written for all 3 nights of my stay, but when I went the next morning the staff at breakfast said they had to take up my coupon. I went to the front desk to show that all three nights were written and asked for one for each morning, to which the staff refused and said it was probably a mistake or a hook-up that I'd gotten it at all. Kind of embarrassing, but no big deal - off to the lounge!
Lounge is very nice - no wine or beer for free, which Sheraton La Jolla offers, but food is decent and there's a big TV. Didn't get upgraded on any of my stays as a PLT member, not sure if they have any suites.
Rooms are clean and as expected, gym is nice,
Location is ok - nothing walkable, but a short-drive to university heights. Basically, have a car when you stay here - and pay for it!
Price is very fair - I would not hesitate to return as needed.
May 8, 2014
Rated 4 out of 5 by Norcal Room is poorly designed
Rooms lack amenities needed for business traveler. The outlets in the desk are limited and hard to find and the glass top table is useless for a laser mouse, which most are these days...I found it difficult to work in the room. Also, charging internet fees to Gold Level guests is a crime. I would not stay here again.
May 3, 2014
Rated 3 out of 5 by TheVilleVisitor Mostly good; a couple of glitches
Room was good, roomy, comfortable. Breakfast & dinner was fine. Drink prices were fair, hotel comparison-wise.
Downsides: had a toilet tank that refilled or topped off about every hour (obviously due to a slow leak) and a bathroom door that was squeaky (a problem for sleepers when early risers are stirring)...turned in written note about problem to front desk on day 2 - they said it would be taken care of that day. It was not. Told front staff about it early on day 3 - door was de-squeaked and toilet did not fill as often but still had issue.
Also note that hot tub was plenty warm but not very bubbly.
Suggest you keep beer/wine locked up in (minor accessible) club level lounge as opposed to attendant having to go all the way to bar every time a customer wants a spirited beverage.
May 1, 2014
Rated 4 out of 5 by IHOOKEM Comments to Management re: recent stay
We had to wait 30 minutes for our room to be converted from Feather to Foam even though this is listed among our preferences due to my wife's severe Asthma. Carlos at the front desk "smoothed" things over very well. Also, the traffic noise on Hwy 8 was very bad. Next time, I would take the "Hillside", which does not have a nice view. Also, Trish is a MVP employee with a great smile and glowing personality.
May 1, 2014
Rated 4 out of 5 by chieftek Amenities were good
I had reservations for three rooms. Had asked for an early check-in but was aware not guaranteed. Arrived 2:45, only one room ready. Disappointing as we had plans for 5:00 p.m. 2nd room ready at 4:10, final room at 4:50. My guest could not be ready in time. However, we did get complimentary rewards for having to wait.
Kudos to the bartender. Being a gold star Starwoods member expected better service.
April 29, 2014
Rated 4 out of 5 by RK24 Housekeeping Needs Improvement / Training
The room I was allotted on the 1st night (4/20/14) was clean, but the housekeeping did not do good job in cleaning the half-used water bottle.
The room allotted on the 2nd night (4/22/14), did not have a clean iron. The iron had some kind of white substance stuck on the bottom. Had I not checked the surface, it could have damaged my shirt.
April 23, 2014
Rated 5 out of 5 by TRon Amazing staff!
From the moment my group arrived we were treated far better than I had even hoped. Carlos, our front desk agent, went above and beyond to ensure our comfort.
Check-in, check-out and everything in between went smoothly and effortlessly. We'll definitely be back, and will bring others with us!
April 19, 2014
Rated 3 out of 5 by Alc69 Wi fi slow.
Wifi was very slow specially on floors 8 and 9. I stayed for a week complained about it Monday and nothing was done up to the day I checked out. Staff seem friendly and promised to do something but never did.
April 19, 2014
Rated 4 out of 5 by Rickl517 2 small glitches
Was told there was water waiting my room for me and there was none. Put the breakfast request on my door at night and it was still there in the morning.
All else in hotel was terrific.
April 14, 2014
Rated 5 out of 5 by Gunney Very Good Experience
All was very good, Had some issues with the bed comfort. Took some time to get to sleep due to the bed firmness (too soft). Once I fell asleep I was very comfortable. Shower pressure was excellent. I will definitely be back. Great price great location.
April 14, 2014
Rated 3 out of 5 by th17 sheraton review
Sad to say I will never be returning to this hotel. The price of the room was average, but as for everything else, ridiculous. Parking rates, outrageous. Since when do you pay almost forty dollars for your car to sit in a parking lot. Plus, prices on everything else was out of control. I wanted to laugh and say who do you think you are, but I know it is not the staffs fault. That is probably why they were so nice. I know I would have to because I would feel bad for the guests. I can go on and on but I won't. So much for my thoughts about how a Sheraton would be.
April 14, 2014
Rated 5 out of 5 by js14 great location
this is in a great location and the staff was very friendly and the room was excellent.
April 5, 2014
Rated 4 out of 5 by JMcgrath13 Great Visit!!
We came to San Diego with our friends. They chose an expensive hotel downtown. We chose your hotel. They complained about their room, the noise, the location and wasn't very impressed for the price they paid. They came to our room and couldn't believe how nice our hotel was. Our room was bigger and quieter. Our bed was so comfortable. The room was clean and the staff was FANTASTIC!!! We will stay again, as will they!
April 3, 2014
Rated 3 out of 5 by Alc69 Great Building
Great Building. Clean and attractive. Staff are nice to your face but never follows through when you made a request. One staff in particular, Teone Walk, he doesn't seem to listen, he talks but doesn't seem to listen to the guest.
April 3, 2014
Rated 4 out of 5 by judy79 Club Lounge
I was not greeted, then followed as I placed food on my plate. There are no tables and chairs....the sofa's were taken an the large table had people seated that I did not know. I decided to eat in my room and the attendant told me I could not remove the food from the room. REALLY? No other Sheraton hires a policeman in the lounge. I was astonished. Take a lesson from the Sheraton in Tucson (Grant Rd)
April 2, 2014
Rated 4 out of 5 by doctorroadmap Easy Access
The proximity of this hotel to the trolley makes staying here most convenient. When you include Club level amenities, the week-end getaway is most enjoyable.
April 1, 2014
Rated 2 out of 5 by MrsC23 Hotel needs work
I was traveling on the promotional birth year rate so expected to be put in a lower quality room. What I didn't expect was to be put in what I hope was the worst room in the hotel. I only expected the room to be clean and fresh. It was not! The sink was clogged and didn't drain. There was hair in the sink and tub. Toenail clippings on the nightstand and rug next to the bed. The room was stuffy and had old cigarette smell. The safe didn't work and the smoke alarm in our room and the room next door went off whenever anyone used the shower. This might be fixed by installing a working bathroom fan. The bar took three tries to get our much needed cocktail correct and the requested extra towels were never delivered. I enjoy Starwood properties but this is my least enjoyable experience. The staff was quick to respond to the sink clog and the safe but said there wasn't anything to do about the smoke alarms. The housekeeping was not addressed.
March 31, 2014