Rated 4 out of 5 by ABAPer Hotel is clean despite the hallways
If you only look at the carpet of the halls (the hallways that lead to the rooms) you would think this was a run-down dirty hotel. However, this hotel is clean and well kept. The carpet in the halls is stained and has many "bubbles". With the right heals a lady may make a hole in the carpet, they are that bad. The only other issue is the desk chair. I travel every week and this is the only hotel I have ever seen that has a desk chair without wheels let alone arms.
September 15, 2013
Rated 3 out of 5 by Tilly1122 Needs updates/remodeled
Carpet, outside the rooms/hallway area on third floor was rippled, very dirty looking. Conference room was set up good and chairs were comfortable, however there were obnoxious and unappetizing stains on some of the chairs. At times the larger public bathroom was out of order inconveniently near lunch time. Your staff was professional, friendly and polished (GREAT), however, the facility is definitely showing wear and tear. Not par for a Sheraton.
October 11, 2013
Rated 3 out of 5 by ejraney rude front desk personnel
This was my first stay at this hotel. Everything was fine until checkout. There was a guest checking out in front of me and I patiently waited behind them. Just as another personnel came to the front desk, another guest walked up to them, cutting in line. I politely said that I have been waiting and that I was in a hurry to checkout. The personnel completely ignored me and proceeded to checkout the other guest. It's OK to make mistakes but not OK to be rude.
September 20, 2013
Rated 4 out of 5 by KenM 2nd Stay
This was our second stay at this property. My SPG status was acknowledged and we were upgraded to the Club Level and a bigger room. While we were just driving through and spent <12 hrs there, it was warm and inviting, and all the staff were very friendly and sociable.
December 6, 2013
Rated 4 out of 5 by MisterE Pretty Nice
Really, only a couple of things could have really improved my stay. First, a refrigerator in the room is nice, especially for a multi-night stay. There isn't a fridge in the room. Second, free WiFi access. I think it's rediculous to have to pay $10 per day. I tethered my phone to avoid this, but I still find it discouraging and would look at other hotels in the area that may have free access to WiFi. By the way, the paid WiFi is per device, hope you don't have multiple devices.
April 1, 2013
Rated 3 out of 5 by Kansastraveler Unsatisfactory WiFi policy
The hotel failed to recognize my Lifetime Gold status upon check in, and I was not offered the free WiFi amenity. I was forced to accept a $10.95 daily charge for Internet use. To make matters worse, when I tried to log on with a second device, I encountered another $10.95 fee. A call to the front desk was not helpful. The next day I complained to a manager and the charges were dropped. She agreed that I should have been offered the free WiFi amenity.
September 24, 2013
Rated 2 out of 5 by DSTAR719 UNSATISFACTORY CUSTOMER SERVICE
I am very disappointed in the Sheraton for the services it "did not" provide us. No one advised us that the shuttle did not run late hours if your plane was delayed. Or if you have a flight out before 7am, the shuttle does not run for the customers only for the "crew members". That in itself made the last straw, for I've never visited Iowa before and this was a foreign state to me. They offered no other accommodations, only to call a cab for us. Unsatisfactory!
May 27, 2013
Rated 5 out of 5 by AXIS WEDDING RECEPTION, JUNE 15TH. 2013 CONNELL WEDDING RECEPTION
HELLO FROM ONE OF THE MEMBERS OF THE CONNELL WEDDING PARTY. RECEPTION AT YOUR INN ON JUNE 15TH. 2013, SATURDAY.
WANTED TO TELL YOU THAT YOUR SERVICE WAS EXCELLENT. EVERYONE ENJOYED THEMSELVES BECAUSE OF YOU. PLEASE EXTEND A THANK YOU TO YOU AND YOUR STAFF FOR A FINE RECEPTION. THE BRIDE, GROOM AND THE REST OF THE PEOPLE SAID IT WAS "GREAT". KEEP UP THE GOOD WORK. IT WAS A PLEASE TO BE AT YOUR PLACE.
P.S. PLEASE REPLY SO I KNOW YOU GOT THIS,
June 23, 2013
Rated 3 out of 5 by lrmjay Average
While our stay was fine, it was simply average.
December 16, 2013
Rated 2 out of 5 by skinner Maintance needed
The hotel needs upgrades. Hallway carpet needed replaced. The carpet in my room was torn and dirty. For the prices charged, the rooms should be in much better condition.
December 9, 2013
Rated 4 out of 5 by Zima Great time here
This was my first time in a sheraton, and building was pretty nice and clean. Parking was not an issue at all. When I showed up, I was tossed into a room with two beds even though my reservation was for one, and I still paid the single rate.
The food was not too good, but I did rent a car as well and there were plenty of other nearby places to eat. The bed was really comfortable for me and I slept better on it than I do at home.
I did manage to get into the gym/pool area. The gym is nothing to brag about. They have basic equipment for an at-home gym (mainly dumbbells, couple benches, one cable machine and a few treadmills). The pool is salt-watered, which I liked. If you plan on staying there longer and plan to use a gym, you may need to rent a car and travel to the Planet Fitness that is located a few miles from the hotel.
June 6, 2012
Rated 3 out of 5 by BTraveler67 Hotel needs an update
the girl who checked me in was very pretty and felt entitled. As an spg member and frequent traveler, I expect to be given a good room when I check in, I was given a room next to the ice machine near the elevators and when i went down to complain, I was given attitude by this very pretty girl, she reluctantly gave me a different room. The room I did receive was adequate but, slightly unkempt. Overall a lackluster but, comfortable one night stay.
August 21, 2013
Rated 3 out of 5 by Bode04 Nice hotel
This is a above average hotel and has a great buffet. However, we did not get to eat it since it started at 7:00 am and we had to leave at 7:00. Also our room the thermostat was not working, very warm in the room although the thermostat said it was 60 and the fan would not stay on. The beds were comfortable but too small, not queen but a true full size bed.
The staff was friendly and accomodating, we needed toothpaste and we got some and also towels.
April 8, 2013
Rated 4 out of 5 by Jake18 Slept well.
The room was clean and quiet and the bed was comfortable.
December 13, 2013
Rated 2 out of 5 by Donna1969 Reserved Room not available
I was extremely disappointed when I arrived at the hotel and was told that the room I had reserved (2 double beds) was not available. My daughter had a race the next day and she did not have her own bed other than a sofa bed, which is not what I would consider comfortable the night before you are planning to do a race. I wasn't offered a discount just a suite with a sofa bed and the option of a roll away bed which isn't much better.
September 1, 2013
Rated 2 out of 5 by Roger67 Staff does not even know what kinds of rooms they have
Reservations was for a Suite with 2 beds and a pull out club level. This Sheraton only has Suites with 1 king and pull out, would have been nice to know before arriving. Club Lounge only provides hot food Monday-Thursday, we stayed Friday, Saturday, Sunday and was told there would be hot food but there was not. Fridge in lounge was not kept stocked. Sink was clogged, the toliet ran, beds were terrible. Not what we come to expect from Sheratons.
May 23, 2013
Rated 3 out of 5 by Testing515 Dissapointed
I have stayed here before and I have to say this was totally unexpected. Tub backed up and not cleaned after fixed; needed toilet paper and had to call twice and go to the desk for it (took a total of 2 hours); was booked on shuttle to airport and when I arrived at desk was informed that there was no shuttle scheduled so I had to pay for a cab. Not good.
November 3, 2013
Rated 3 out of 5 by MommaDek Breakfast was lousy!
Breakfast buffet was ok, nothing fancy. My son ordered off the menu, took almost 20 minutes to get two eggs, toast and bacon. When he did finally get his breakfast it was cold, not even room temperature, cold. Very disappointing. We could have walked across the street to McDonald's and gotten a better breakfast for half the price and it would have been hot!
Needless to say, we did not return to the restaurant.
September 23, 2013
Rated 5 out of 5 by Cindy01 Great Fun Hotel
We stayed 1 night, love it here. Very Friendly staff. They did promise us chocolates and wine, but it was never delivered to our room. Little dissapointed, but overall a great place to stay. The front desk staff very nice, but they are understaffed I dont care for the front desk answering the phone and helping customers when customers are at the desk waiting for help. Jonny the bartender was awesomer, very friendly hard working man.
April 18, 2012
Rated 2 out of 5 by GriffonMom GiffonMom
I called and requested a room with double beds and was told it would not be a problem to just write that request when booking online.I did exactly as instructed and booked over a month in advance. Upon check in, we were told we had a room with a king bed. After being told they had no double bed rooms, I spoke to a manager to and was given a double bed room. We had to wait sometimes close to 10 minutes for an elevator. The breakfast buffet was expensive where so many hotels nowadays offer complimentary hot continental breakfast. The best part of our stay was Frank who made omelets at the breakfast buffet. He along with wait staff were very friendly. The bathrooms were very small as well. My husband had terrible service in the bar and had trouble just getting served cocktailsfor his group.I had high expectations for a hotel with a Sheraton name and was greatly disappointed.
September 3, 2013
Rated 3 out of 5 by unhappycamper 6/5/13
My reservation was guaranteed with my personal credit card. I was assured that i could use the company credit card for payment. When I checked in at 11:00pm, I was told that Sheraton needed authorization from the company before they would accept the company credit card. My supervisor received a fax she didn't know what to do with. I ended up using my personal credit card. VERY INCOMVENIENT.
The room stunk--like old cigarettes.
June 10, 2013
Rated 1 out of 5 Not a happy camper.
Hotel had one washing machine located in an odd spot and a dryer that was out of service. The hotel book several softball teams months before and you should know all the teams need to do laundary. When we told the staff they where not helpfull at all. They were not sure when it would be fixed and they were not helpfull in pointing us to laundry facilities. Also the carpeting throughout the hotel is disgustingly stained.
July 26, 2013
Rated 4 out of 5 by Bob312 Great but
Love the front desk staff and the ambiance. The fitness center is very nice. The only two issues: I couldn't get the internet to work (nor could my wife and she had to cell tech support after being referred by the desk). Also, charging $2 for coffee when most places provide it as a complementary service is kind of crazy. Lastly, the breakfest buffet staff is not always the most friendly, but overall it's a good place to stay.
March 11, 2013
Rated 1 out of 5 by traveler10 Overcrowded, smelly, and outdated
For the business traveler, this hotel does not provide a good work environment. There were people running around the hallways (this hotel has an open architecture design) and playing in the gym. The rooms are outdated, quite far behind other SPG hotels and other chains. The worst part is the bathroom smell you get when you walk in the front door...not exactly welcoming. Can't recommend this to the business traveler.
February 15, 2013
Rated 1 out of 5 by KB16 This hotel needs maintenace
The hotel has an awful sewage smell and needs better maintenance. My shower didn't drain and had rust on the bottom of the tub. The shower curtain also wasn't clean (mold) and the carpet outside my room was threadbare and pulling up. I also didn't like that the front desk treated even your paperwork differently depending on which level of starwood member you were. I would stay elsewhere other than this property.
March 8, 2013
Rated 5 out of 5 by Cararoyal Awesome Staff and Experience
Jon is a fabulous asset to you company! He provides great customer service. He always meets and exceeds my expectations when I make a request.
And he does simple things like remembers my name from visit to visit! You know how nice that is to return to your hotel and be called by my name? This is by far my favorite hotel to stay in when I have to be away for hockey trips!
Your beds are also the most comfortable!
January 28, 2013
Rated 2 out of 5 by EmmaJ Disappointed this trip...
I have stayed at this hotel several times over the years. It is the only SPG hotel in the area, and generally I have received good service. This weekend (especially Friday night) it seemed that there was only one gentleman working. I am unsure what I will do on my next trip to Des Moines, but this visit was less than fantastic.
October 21, 2013
Rated 2 out of 5 by Jo53 This hotel smells and is dirty.
The rooms smell terrible and are stuffy. The carpets are filthy and even the "hallway" outside the rooms smell. They don't leave a notepad and pen in the room - even the cheapest motels do that. The hotel staff provided wrong information when called directly in advance then denied they were even called, said I called the 800 number. If the conference wasn't in the hotel I would have checked out.
June 16, 2013
Rated 3 out of 5 by biztraveler Average
The whole experience was average - and cost too much to be average. The carpeting on my floor was clearly old and worn. The room was okay - but it took a long time to get hot water from the sink and the tub. And it took a long time for the tub to drain - so I ended up having to take a shower in standing water because I had to let the water run so long to get warm water and the tub barely drained.
February 21, 2013
Rated 4 out of 5 by CH7373 Time for an update
The interior of the guest rooms are in need of an update. Simple updates have been completed (counter tops, shower surrounds, etc) but the rest of the details should been looked at as well. Carpeting was stained/dirty, towels should be replaced due to wear and stains, interior doors should be replaced/refinished and caulk in bathroom should be applied with care (not 2-3" wide, looks sloppy)
November 27, 2012