Rated 5 out of 5 by Barb51 The hotel front desk staff went above and beyond.
When my father got transferred to the nearby hospital, the front desk team did everything they could to accommodate my family's stay. From securing the reservation, to shuttle service, to adjusting room needs, through checkout, they went above and beyond. I would highly recommend due to such a high level of personalized service.
February 9, 2013
Rated 2 out of 5 by Michael Rooms need work
I recently stayed at the Sheraton Riverwalk for a convention and was very disappointed in the rooms and overall facility. The carpet was absolutely filthy and the beds were simply uncomfortable. I stayed at this property specifically because it was a Starwood property but I regret that decision and would not stay here again.
January 31, 2012
Rated 5 out of 5 by jbrook2 Everyone gets a 10 from me and my family
We had wonderful service from the front desk, from all the staff at the Ashley, the Valet/Shuttle staff, and all the housekeeping staff. We had a family member at TGH, and everyone at the Sheraton took a personal interest in our care and comfort. We would definitely stay at the Sheraton again when we visit Tampa.
August 31, 2012
Rated 5 out of 5 by Louise88 Balconies are very relaxing.
I've stayed at this hotel many, many times and I cannot express the value of the staff there. They are all so wonderful, so congenial, so kind. I've never stayed at a hotel where the employees are so great! Kudos to all of you! And the valet guys are so very efficient and always remember my name!!!
February 4, 2013
Rated 5 out of 5 by Susan12 Great Hotel
We came from Maine for the Frozen Four and our stay at the Hotel was great. The staff was wonderful and went out of their way to help us with any questions we had. The valet made a special effort to get us a ride to Tropicana Field for a ball game. This hotel is a great place to stay in Tampa.
April 9, 2012
Rated 2 out of 5 by Pazar Sheraton Tampa Riverview
Front desk staff was very courteous and welcoming upon check in/out. Room was not cleaned one day and I made the hotel staff aware. Also my room access card did not work for club access. Pool was too cold for swimming so I'll be staying in another hotel with indoor pool my next trip to Tampa.
December 18, 2011
Rated 5 out of 5 by Canadax2 Great location
Location on the river walk. We faced the river and watched the boats. Quiet and convenient. In downtown but no traffic on the weekend. Stayed on Club floor but always seemed to miss times for special Club amenities. Enjoyed our stay. Valet attendants always friendly and quick.
August 6, 2013
Rated 5 out of 5 by Tammy13 Highly recommend
I would recommend staying at this Sheraton. Staff was very friendly and helpful. Shuttle service was awesome. The green program rewards you for not having room cleaned each day . We keep our room clean and in order so the 5.00 voulcher was a bonus towards a meal at the hotel .
March 13, 2013
Rated 4 out of 5 Great location made up for shortcomings
Great location with a great staff, problem was hotel needs a bit of face lift. Thought staff was MORE than friendly which made the stay great. Could use a few later hours at the bar! Food was good and overall the stay was GOOD!
October 13, 2012
Rated 5 out of 5 by Teresab24 Teresa
The staff at this hotel were wonderful! Very friendly and helpful. Also, ate several meals at the Ashley Street Grill.... great food and atmosphere..... and again, the staff were awesome.... will definitely stay here again!!!
January 4, 2013
Rated 5 out of 5 by MadelineRae Dining Room
The staff is awesome at this hotel. We had excellent service in the hotel dining room! The entire staff in this hotel is friendly and goes out of their way to make your visit most enjoyable!
October 28, 2013
Rated 2 out of 5 by Ollie2014 tampa riverwalk hotel
Overall ok for our needs at that time but room was not Clean, The carpet near the door and sink area was stained and the Shower Curtain was dirty with black mold on the bottom of it.
I was surprised for a Sheraton!
October 27, 2012
Rated 1 out of 5 by tlp213 the hotel was so disappoiting
We booked this hotel because of a wedding we were attending here we drove to Tampa from Miam on a Friday when we go there I immediately changed my room there were stains everywhere carpet, lampshades chairs it really made you feel gross, my next room was not that much of an improvement it did smell a little better, this hotel is runned down needs major renovation and needs a really good cleaning staff even at the bar area it needed to be broomed and it just smelled bad in the hallways room and bar we just felt gross, and there were people selling stuff in the lobby like a fleamarket I didn't even feel like eating I coud really loose major weight staying here, Sheraton need to come in and do a major renovation also the headboards where all deteriorated it wasjust awful we were suppost to stay two night we ended up leaving right after the wedding my daughter husband and inlaws just wanted a nice clean room and we just back to Miami did not even demand our money we just wanted out please please it is situated in a very pretty place close to the river it deserved to be nicer.
June 17, 2013
Rated 5 out of 5 by Diana9113 Great experience
Our stay at the Tampa Sheraton Riverwalk Hotel was exceptional. The service, our room, the food, the pool, and everything in-between was great. We will definitely visit again.
August 13, 2012
Rated 5 out of 5 by BranBran Better by the Night - Literally
SPG has a program called better by the night in which you get extra points, but this hotel has gone beyond that and has literally become better by the night. I wrote a review before about the hotel being a little antique, but the staff and the room upgrades I've received are amazing! Oh, and how can I forget the staff! Lawrence who works over night is effecient, understanding and just excellent, and Dantay in the Concierge Lounge is friendly and helpful as well.
I also discovered the hotel convenient store! This little nook has EVERYTHING! Its like a mini wal-mart! Overall, the Sheraton Riverwalk is becoming my favorite SPG property in Tampa!
December 3, 2012
Rated 3 out of 5 by Myami Could've been better.
Service & location were excellent. However, wifi wasn't working & then phones went down. The room carpet needs deep clean or complete upgrade, otherwise clean room.
November 21, 2011
Rated 5 out of 5 by rhonda shuttle service
appreciate shuttle service, however someone needs to man the phone out there always as it took three calls and finally front desk to go "find" them to get service
March 17, 2013
Rated 1 out of 5 by pv123 Seriously Lacking Hotel
The staff is anything but accommodating, do not expect to get any service at this hotel and the rooms are not as clean and updated as you would expect.
March 14, 2013
Rated 2 out of 5 by pmf2013 Needs huge improvements
Old hotel, needs HUGE IMPROVEMENTS. Centrally located. Staff very nice, except one front desk woman. Terrible plumbing. furniture in the rooms extremely old, need replacement. Very dissapointed. Housekeeping staff extremely attentive, specially Tracy, Plumber came to fix shower but left it dirty. It really did not work properly. One of the tv did not work at all. Every time we need to get into our two rooms our keys needed to be reprogrammed forcing us to go back to front desk to have them reissued, front desk young woman extremely argumentative and full of excuses about it, this happened for three days, several times each day. VERY UNHAPPY!!!
August 1, 2013
Rated 4 out of 5 by KALC Pretty Nice Place
The room was quiet but a bit outdated. Carpets are stained, headboard of bed falling apart and wall looks like it burst at the bottom and was quickly plastered back together with no thought towards appearance. Front desk staff was AMAZING, Tracey was more than helpful! Location is great for those that want city experience. No cost airport shuttlewould be nice though. Cleaning staff did a good job but needs to remember that if change is left on the table with other guest items it doesnt mean it is yours for the taking~! i'll tip on checkout, that is, unless you decided to help yourself after the first night! Overall a pretty nice stay. Thanks~!
January 24, 2013
Rated 5 out of 5 by w3sd Great place to stay.
This is a neat hotel tucked away by the water with perfect peaceful environment. The staff are great and make your comfort their priority.
September 20, 2012
Rated 5 out of 5 by Millicent Great stay
Cleaning crew were always happy and courteous; food served was absolutely delicious and plentiful; room quiet and bed luxurious
February 4, 2013
Rated 4 out of 5 by ggmjr Many things to love
I feel this property takes great care of its elite members!
Tony in the exec lounge and Kyle from sales were ABSOLUTELY great
December 18, 2011
Rated 5 out of 5 by Jane2109 This hotel was awesome
We celebrated a Wedding and reception and your hotel was outstanding in meeting our needs.
June 20, 2012
Rated 5 out of 5 by McLean Great Stay
Great stay with nice upgrades....
October 28, 2013
Rated 5 out of 5 by Louise88 THANK YOU AGAIN
Thanks again to my "second family" for a wonderful stay. Your staff is exceptional.
December 21, 2012
Rated 2 out of 5 by FLBarCandidate Poor Impression
Highly visible furniture damage(several pieces). Placement of TV and phone inconvenient. TV placement used to obsure damaged surface. Poor lighting, no lamps for sitting area. No luggage stand. Some of these conditions would be understandable for a "budget" priced room but not for an organization that advertizes much better. Even at a budget hotel there would have been lamps at either end of the sofa, either side of the bed and at the desk. When asked for additional lamps, the desk attendant said "we don't have any more lamps." The only reason we remained at this hotel was because of proximity to FL Bar Exam.
March 8, 2014
Rated 3 out of 5 by Golfing28803 Nothing Special
There was nothing special about this hotel.
October 15, 2012
Rated 4 out of 5 by Howjan The People
The Hotel is under renovation, and everyone is looking forward to new rooms, expanded area's with updates, but the personnel was fresh, happy and ready to accommodate.
We have stayed at another Hotel that was within 2 blocks, and was updated, yet these employee's will bring me back, from Kathy the Food and Beverage manager who seemed to be working all the time, and with a smile on her face, to the manager in the restaurant who happened to bring my dinner up to the room because the person who was working the restaurant that night was overrun and needed help.
One tip, stay on the pool side as the street side was a bit loud.
We will be back.
September 10, 2013
Rated 3 out of 5 by george Needs upgrading
Good location, and has potential but the facility is worn out and does not show well. Odd issue was the tables in the cafe were sticky and would not clean up. We were told that its because a waterbased sealer was put on them, but its just uncomfortable having your arms stick to a table. This leaves the customer with an uncomfortable concern about cleanlness. The staff overcame the property's shortcomings. My recomendation is to invest in FF&E
By the way, your calander on this web page does not allow teh user to select teh date of their stay; it only allows selection of future dates. Items like that can disturb some users and errode at confidence.
April 11, 2013