Sheraton Tampa Riverwalk Hotel

  • 200 North Ashley Drive
  • Tampa,
  • Florida
  • 33602
  • Estados Unidos
  • Mapa

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Rated 3.7 out of 5 by 442 reviewers.
Rated 5 out of 5 by Staff more than make up for slightly tired rooms The smiles and the service is what will stay with me for this trip. Plus the rates were good too. The rooms we had were a little tired around the edges but at this price who cares! There was nothing tired/worn about the people though who made me happy whenever they could. Thanks guys! It's years since I used Sheraton hotels, but looks like I'm back as a happy customer again... May 20, 2013
Rated 5 out of 5 by a very comfortable stay just spent a night here in a river view room. room was very clean and comfortable. lounge was cozy and breakfast was very good (nice espresso machine!) lounge staff was great. we didn't use the pool but it looked fantastic from our room. i can't comment about the location since it was just a stopover but i wouldn't hesitate to stay here again. February 23, 2012
Rated 3 out of 5 by Getting better Over the course of the last 5 years I have stayed at this property many times and there were nights that I want to forget. This stay however was much better. The lounge was well stacked and if you can get a suite the view is great. I also like the patios to sit out and enjoy the sunsets. The parking is a total rip off but what can you do. February 9, 2013
Rated 5 out of 5 by The hotel front desk staff went above and beyond. When my father got transferred to the nearby hospital, the front desk team did everything they could to accommodate my family's stay. From securing the reservation, to shuttle service, to adjusting room needs, through checkout, they went above and beyond. I would highly recommend due to such a high level of personalized service. February 9, 2013
Rated 2 out of 5 by Rooms need work I recently stayed at the Sheraton Riverwalk for a convention and was very disappointed in the rooms and overall facility. The carpet was absolutely filthy and the beds were simply uncomfortable. I stayed at this property specifically because it was a Starwood property but I regret that decision and would not stay here again. January 31, 2012
Rated 5 out of 5 by Everyone gets a 10 from me and my family We had wonderful service from the front desk, from all the staff at the Ashley, the Valet/Shuttle staff, and all the housekeeping staff. We had a family member at TGH, and everyone at the Sheraton took a personal interest in our care and comfort. We would definitely stay at the Sheraton again when we visit Tampa. August 31, 2012
Rated 5 out of 5 by Balconies are very relaxing. I've stayed at this hotel many, many times and I cannot express the value of the staff there. They are all so wonderful, so congenial, so kind. I've never stayed at a hotel where the employees are so great! Kudos to all of you! And the valet guys are so very efficient and always remember my name!!! February 4, 2013
Rated 5 out of 5 by Great Hotel We came from Maine for the Frozen Four and our stay at the Hotel was great. The staff was wonderful and went out of their way to help us with any questions we had. The valet made a special effort to get us a ride to Tropicana Field for a ball game. This hotel is a great place to stay in Tampa. April 9, 2012
Rated 2 out of 5 by Sheraton Tampa Riverview Front desk staff was very courteous and welcoming upon check in/out. Room was not cleaned one day and I made the hotel staff aware. Also my room access card did not work for club access. Pool was too cold for swimming so I'll be staying in another hotel with indoor pool my next trip to Tampa. December 18, 2011
Rated 2 out of 5 by Good location, dated facilities This hotel is located in a great spot, but rooms need updating. Furniture is old and beat-up, First room I had I had to change due to part of safety latch missing on door. Cleanliness is very good, no complaints there and common areas are nice. April 6, 2014
Rated 3 out of 5 by Mixed Bag Strengths: mattress, river view, shower head, hot water, pleasant staff, laundry room, breakfast. Deficiencies: *Housekeeping. 1. No fresh sheets. Even when something had clearly spilled on the pillowcase and sheet, no one changed them the entire visit - 10 days. 2. No fresh towels. 3. No one cleaned the tub the entire visit. 4. No one cleaned the floors in the bathroom, or the carpet in the main living area. It even looked like there was a urine stain on the floor from the last guest. No one cleaned it. Noise Level: 1. Thin walls. You could hear all the traffic coming in and out of the elevator. Also people walking and talking up and down the halls. June 30, 2014
Rated 5 out of 5 by Great location Location on the river walk. We faced the river and watched the boats. Quiet and convenient. In downtown but no traffic on the weekend. Stayed on Club floor but always seemed to miss times for special Club amenities. Enjoyed our stay. Valet attendants always friendly and quick. August 6, 2013
Rated 5 out of 5 by Highly recommend I would recommend staying at this Sheraton. Staff was very friendly and helpful. Shuttle service was awesome. The green program rewards you for not having room cleaned each day . We keep our room clean and in order so the 5.00 voulcher was a bonus towards a meal at the hotel . March 13, 2013
Rated 5 out of 5 by Great suite; Friendly and helpful staff; great view The suite was wonderful. We liked the view of the activity on the river. It was very relaxing and a great location. The staff in the club lounge was wonderful, friendly, and helpful. One of the nicest hotels I have stayed at in a while. March 4, 2014
Rated 5 out of 5 by How is this place so freaking great? I was so pleasantly surprised by this fantastic property. Everyone who works here is helpful and friendly from the valets to the front desk staff to the bartender and waitstaff. I was very pleased with my stay at this property. The Sheraton Club was a wonderful place to have breakfast and always had a fridge stocked with water, juice, and soda. I ate multiple meals at the restaurant within the hotel. The service was excellent and the food was very good. The restaurant has a good selection of wine and the bartender provided great recommendations. The fitness center was great. I am super into their treadmills that gave me the option of simulating runs through Germany and California. I'm into anything that can distract me from how I'm breathing on a treadmill so this was a plus. I cannot say enough good things about this hotel. This level of awesome is what I expect from spg and I will definitely return to this hotel if I am in the area again. The valet staff should be specifically complimented on their good nature, friendly service, and impeccable memories. February 17, 2014
Rated 4 out of 5 Great location made up for shortcomings Great location with a great staff, problem was hotel needs a bit of face lift. Thought staff was MORE than friendly which made the stay great. Could use a few later hours at the bar! Food was good and overall the stay was GOOD! October 13, 2012
Rated 5 out of 5 by Teresa The staff at this hotel were wonderful! Very friendly and helpful. Also, ate several meals at the Ashley Street Grill.... great food and atmosphere..... and again, the staff were awesome.... will definitely stay here again!!! January 4, 2013
Rated 5 out of 5 by Newly renovated & fantastic staff My daughter goes to U Tampa so this hotel is close and easy to walk across bridge to campus .Hotel location is also close to downtown area for walking tour and it's great to take the hotel shuttle downtown which also goes to airport. The newly renovated lobby is very big and airy. All staff I have had contact with are friendly, helpful, and professional. I have stayed in rooms both on the city side view and river view. All rooms have been clean and comfortable. Sitting by pool has a great view of the Hillsborough River and the U Tampa campus which at night is beautiful. August 24, 2014
Rated 1 out of 5 by Deceiving for a Sheraton Broken closet sliding doors (fell off track) Broken faucet taps Dirty toilet seat (underneath) Missing luggage folding rack. No place to open suitcase! Smoking and noisy guests in hallway at midnight! February 21, 2014
Rated 2 out of 5 by tampa riverwalk hotel Overall ok for our needs at that time but room was not Clean, The carpet near the door and sink area was stained and the Shower Curtain was dirty with black mold on the bottom of it. I was surprised for a Sheraton! October 27, 2012
Rated 1 out of 5 by the hotel was so disappoiting We booked this hotel because of a wedding we were attending here we drove to Tampa from Miam on a Friday when we go there I immediately changed my room there were stains everywhere carpet, lampshades chairs it really made you feel gross, my next room was not that much of an improvement it did smell a little better, this hotel is runned down needs major renovation and needs a really good cleaning staff even at the bar area it needed to be broomed and it just smelled bad in the hallways room and bar we just felt gross, and there were people selling stuff in the lobby like a fleamarket I didn't even feel like eating I coud really loose major weight staying here, Sheraton need to come in and do a major renovation also the headboards where all deteriorated it wasjust awful we were suppost to stay two night we ended up leaving right after the wedding my daughter husband and inlaws just wanted a nice clean room and we just back to Miami did not even demand our money we just wanted out please please it is situated in a very pretty place close to the river it deserved to be nicer. June 17, 2013
Rated 5 out of 5 by Great Service The staff at this location were excellent!!!! September 22, 2014
Rated 5 out of 5 by AWESOMENESS The hotel exceeded my expectation and I am well pleased! September 22, 2014
Rated 5 out of 5 by Dining Room The staff is awesome at this hotel. We had excellent service in the hotel dining room! The entire staff in this hotel is friendly and goes out of their way to make your visit most enjoyable! October 28, 2013
Rated 5 out of 5 by Great experience Our stay at the Tampa Sheraton Riverwalk Hotel was exceptional. The service, our room, the food, the pool, and everything in-between was great. We will definitely visit again. August 13, 2012
Rated 5 out of 5 by Better by the Night - Literally SPG has a program called better by the night in which you get extra points, but this hotel has gone beyond that and has literally become better by the night. I wrote a review before about the hotel being a little antique, but the staff and the room upgrades I've received are amazing! Oh, and how can I forget the staff! Lawrence who works over night is effecient, understanding and just excellent, and Dantay in the Concierge Lounge is friendly and helpful as well. I also discovered the hotel convenient store! This little nook has EVERYTHING! Its like a mini wal-mart! Overall, the Sheraton Riverwalk is becoming my favorite SPG property in Tampa! December 3, 2012
Rated 3 out of 5 by Could've been better. Service & location were excellent. However, wifi wasn't working & then phones went down. The room carpet needs deep clean or complete upgrade, otherwise clean room. November 21, 2011
Rated 5 out of 5 by shuttle service appreciate shuttle service, however someone needs to man the phone out there always as it took three calls and finally front desk to go "find" them to get service March 17, 2013
Rated 1 out of 5 by Seriously Lacking Hotel The staff is anything but accommodating, do not expect to get any service at this hotel and the rooms are not as clean and updated as you would expect. March 14, 2013
Rated 5 out of 5 by Wedding The hotel made us feel like we were holding the wedding in our own home. April 10, 2014
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