Rated 3 out of 5 by Indyclient Rooms are dark amd dreary
The lighting in the room was dark and dreary. My room was next to the elevator and I could hear the elevator all night. The closet is right by the door and hard to get into it and also be using the entrance door.
The beds were very poor. Too soft and saggy.
July 25, 2014
Rated 5 out of 5 by Ness27 July 2014 Stay
The hotel is beautiful. Everything was perfect except for the midnight false fire alarm on the 11th floor. We had to walk down the stairs from the 10th floor to the 3rd floor before it was realized that the alarm was false.
July 23, 2014
Rated 1 out of 5 by Darren6590 mis lead
I made reservation on phone spoke to what i thought someone whom i could trust , I requested 1 room July 18-21 which i was quoted 119.000 per day, I was coming to Smith Family Reunion .......I drove over 1000 miles to get to check in , Just to be told i didnt have Prepaid rate of 119.00 and had to pay $159 per night .........I Ask to stand aside placed on house phone to call conservation to see they could help. A supervisor could here him . he said he would call the . I will assure Future reunions will not using Sheraton due horrible and iimbbaroson experience
July 22, 2014
Rated 5 out of 5 by Tabbs N/A
Great Time! I don't anything to say.
July 20, 2014
Rated 4 out of 5 by Blessedtobeme Lovely stay
Except for the 6:30am fire alarm evacuation, it was a lovely stay. Beautiful hotel.
July 19, 2014
Rated 4 out of 5 by SuperSassy Business Traveler
Overall this hotel is wonderful. Security is excellent!
July 18, 2014
Rated 4 out of 5 by Anonymous733 Better food options
I would rather have a fridge and microwave in the room when traveling. Room service was too expensive and no other options were presented. For example there were tons of restaurants in area that would have take out and delivery better than a $20 in house burger.
July 18, 2014
Rated 5 out of 5 by momatwork Very Nice and clean.
I stayed at the hotel for a conference, and the whole place was very nice. The rooms were nice and clean, the staff was helpful and very attentive, and the food was really good!
July 18, 2014
Rated 4 out of 5 by dancemym12 Great Hotel
We loved staying here! Just wish there were more late night food options and a shuttle service to and from the airport!
The staff was very friendly and attentive.
The biggest plus is the attached Fashion Mall and restaurants!
July 15, 2014
Rated 4 out of 5 by shali Strongly suggest Club Level
For just 30.00 extra you can be in the "Club Level" and we felt it was worth it. They put you on the "club" floor (12th) and you have free internet (10.00 value a night) and access to the fitness room (which was a must for us). At 5:30 there are free hoe-deurves in the club lounge with complimentary beer, wine and soda (food ran out fast on Saturday night). Only problem we had was the ice machine wasn't working on the club floor and you had to go to another floor for ice.
July 14, 2014
Rated 5 out of 5 by Christy49 This hotel is very friendly.
I was very pleased with the hotel staff, especially the bell hops. Our luggage was delivered right to our car and even placed in the trunk for us, all with a smile.
July 8, 2014
Rated 5 out of 5 by FamilyFunIndy The most friendly and accommodating staff ever!
We are frequent guests at the Sheraton Hotel and Suites at Keystone at the Crossing in Indianapolis. Over the years, we have become familiar with the friendly and accommodating staff. We highly recommend this hotel to travelers near and far.
July 4, 2014
Rated 4 out of 5 by sorority77 beautiful lobby and lounge areas
we found used syringe in a drawer and a wadded up sock under tv stand. otherwise good, friendly staff; housekeeping less than desirable
July 3, 2014
Rated 3 out of 5 by Patti36 This hotel was average
Bed was lumpy. Room over all met my needs. The hotel was not as great as I expected. Ate in lounge several times. Food was OK.
July 2, 2014
Rated 2 out of 5 by BlingKing This hotel is good except for air conditioning
I was very disappointed that we had issues with our room. A faucet handle on the sink broke off. The commode did not work properly and water ran from tank.
The biggest issue was the air conditioning. We asked 2 times for help on this. The maintenance person did go up and when he left he put the thermostat on 60 degrees. It remained there for 2 days. Slightly cool air but not enough to make the room comfortable. Did not remove the humidity.
For a commercial air conditioning system it should be working today as good as it was when it was put in. If the hotel maintenance staff would keep the coils clean and change filters regularly the system would possibly work better.
I hope this issue gets resolved. Most people will not mention this to you. They will just leave and tell some friends and not come back.
July 1, 2014
Rated 4 out of 5 by ProfRN Conference food was average
The conference meals staff were disorganized and not friendly. Food was only average.
June 30, 2014
Rated 5 out of 5 by Jsherry My stay in Indianapolis
My stay at Sheraton Keystone was wonderful! All my needs were met with enthusiasm and ability to help. Thanks for the great stay. The only thing you really need is a concierge.
June 30, 2014
Rated 4 out of 5 by tour2014 Good features of hotel
The staff were very responsive to the needs of the guests. Very helpful at the front desk. Loved the comfortable beds. Like sleeping on a cloud. Would recommend this hotel to my friends and acquaintances. Good location for accessing other areas of Indianapolis.
June 30, 2014
Rated 4 out of 5 by MSandDB This Hotel has great features
I thought the hotel was very nice. I enjoyed my stay and appreciated the fact that we used our room keys to operate the elevator. I appreciate the complimentary bottled water the hotel provided, however, I would get rid of the extra bottle of water that the hotel charges for, this can be a little deceiving to the guest. Just a suggestion.
June 30, 2014
Rated 4 out of 5 by Jeff47119 Great hotel with great location
This is a very nice hotel. It met all of my expectations and is conveniently located to shopping and restaurants.
June 26, 2014
Rated 5 out of 5 by post246 Hotel in general
This hotel has a wonderfully friendly staff. The check in staff were very nice, the bellman was great both when I arrived and checked out.
I would like to see a better menu selection for breakfast and lunch. There seemed to be nothing available for evening meal.
June 23, 2014
Rated 4 out of 5 by Ron691 couple of minor issues
I was there for a conference. Only problems were rather noisy at night from near-by rooms, and the eggs, potatoes. sausaged, bacon. and French toast were all lukewarm to downright col on both Saturday and Sunday. I would more than likely opt to get breakfast out if I were to stay there again.
June 23, 2014
Rated 4 out of 5 by rkpsycho Poor and Slow Staff
Nearly every time that we requested service from Staff we had to ask multiple times.
At check-in we requested a fridge and they said they'd send it right up. After 30 minutes we had to call back again.
For request for towels and bath mats(which there were none at check-in) we called twice and still none were delivered. I found someone down the hallway cleaning another room and had to try to get them from her.
Upon returning from dinner we couldn't find the evening vallet ... front desk paged them 3 times and they still were not found. After 20+ minutes a security guard parked our car.
Besides the lack of hot water in the morning!
June 23, 2014
Rated 3 out of 5 by CFG15 Met low expectations
The hotel met my expectations which were not high. For the price it is good for groups or business travelers who are in the area. Not a good option if you plan on visiting Downtown Indianapolis. Clean comfortable bed. Slow apathetic staff except for the woman who works at the coffee shop who is friendly even early in the morning.
June 18, 2014
Rated 4 out of 5 by parker67 Bar Service Money Lost
It is very hard to write a letter concerning how great the staff in the convention center was, and how the registration staff were. However, being the wife of a business owner, it rips me apart to watch bartenders rudely close a bar full of patrons. Tuesday evening on June 10th, 2014 with a bar full of at least 40 people, your bartender gives last call at midnight, with people wanting to spend money in your bar. Not to mention the tips she would have received, for staying open. Then again on Wednesday evening of the 11th, she closes at 12:30, and when I asked her why she would leave money on the table or allow it to walk out the door, her excuse was I did stay open late. The closing time for the bar per the evening manager is when ever they feel it is slow enough. But 2 nights in a row they close and watch money leave. And on Wednesday, your bartender made a comment she could refuse service to anyone, well let me assure you, I have held a bartenders license for over 20 years, and have seen it all. That was totally appalling. This would not ever happen in our establishment, neither the attitude or the loss of revenue.
While the hotel is nice, I would not ever recommend it because of ONE employee. AND I understand it is hard to find help in INDIANA with our unemployment, but someone needs to seriously teach them how to treat customers....paying ones at that.
June 16, 2014
Rated 5 out of 5 by Dave66 Beautiful
Excellent staff. Wonderful stay.
June 13, 2014
Rated 4 out of 5 by flyer Visit
The property seemed in fine shape, new looking not tired. Bar and resturant area was acceptable, not outstanding. Staff was great.
June 11, 2014
Rated 5 out of 5 by Movies Great hotel
Great hotel for women because walkway to Fashion Mall.
June 9, 2014
Rated 3 out of 5 by camedeiros Bad Service
I asked for the reception to wake up my friend from Brazil at 4:20AM twice. She had an early flight so I talked to reception twice about how important the wake up call would be. I also asked them to schedule a taxi to the airport.
None of this was done. I accidentally woke up around 4:30 and checked how my friend was doing and if it was not for me to arrange everything in a hurry she would have missed her flight. The receptionist that was on duty in the morning said he had a cab coming in but he told them he did not have any guest scheduled for a taxi. He also said he was not aware of any wake up call.
June 9, 2014
Rated 4 out of 5 by Indyhorseshow housekeeping
Two out of the five days, I did not have my room cleaned. The first day to meet was an oversight, but then the second day is not acceptable.
June 2, 2014