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Rated 4 out of 5 by 322 reviewers.
Rated 5 out of 5 by Hotel in general This hotel has a wonderfully friendly staff. The check in staff were very nice, the bellman was great both when I arrived and checked out. I would like to see a better menu selection for breakfast and lunch. There seemed to be nothing available for evening meal. June 23, 2014
Rated 2 out of 5 by Needs help with service & staff The hotel is beautiful and comfortable, but the service and staff is lacking. The doorman is very knowledgeable and very helpful in getting me to the hotel. There was no luggage rack in the room. I called down to the desk to ask if I could check out on the TV. I was told no(Which I could). She said the bill should be under my door(which it wasn't). She sent someone up with my bill;. He said they never put the bills under the door. The bill was wrong. I had a bithday rate,. December 17, 2013
Rated 4 out of 5 by Great Hotel Location This hotel is located in an excellent area of Indianapolis -- easy access from I465, easy parking, recognition as a Gold SPG member, close to good restaurants and shopping. We love the "key card only" access to the floors. Marian, the lovely hostess in the Club Lounge on Sunday morning, was FANTASTIC!! She is a wonderful asset to your hotel and deserves recognition for her outstanding kindness and patience in working with a club lounge full of demanding and impatient customers. November 11, 2013
Rated 5 out of 5 by Great Place The staff at the Sheraton were amazing! We booked just a one night stay to get out of town for the weekend because of just getting married that week. The room we booked was just the traditional room with a king size bed. When we arrived, they had upgraded us to a suite and even brought a tray of goodies to congratulate us on our marriage. Very caring people. Everything was very clean and nice. Would recommend this to anyone and would gladly stay again. November 18, 2013
Rated 5 out of 5 by Great Service and Facility I really enjoyed my stay with the hotel and they took great care of me. Located in a great area and it feels like the hotel was just recently renovated. They really made an effort to treat their SPG members well and I would recommend to anyone in the area. March 12, 2014
Rated 5 out of 5 by Great with a few minor exceptions Very comfortable, particularly the luxurious bed. But I wish the designers of the updated rooms had thought to place towel racks next to the sink instead of just the one in the bathtub. If they had, maybe I would have been "greener" and not had towels changed every day. Also it is annoying that you have to wait in line at the reception desk behind people checking in just to get something from the convenience store. May 14, 2013
Rated 5 out of 5 by Great Experience We enjoyed our stay...the staff was great and the breakfast was superb. Alyssa at the front desk was very helpful when we had a question...so appreciated. The gentleman was very helpful when we checked in as well as the waitress at breakfast. The fitness center had lots to offer. We loved how the hotel was connected to Keystone for shopping. February 2, 2014
Rated 5 out of 5 by EXCELLENT HOTEL Clean and Awesome Prices This hotel is GREAT!! Great Price, Clean Hotel, in the Middle of Everything. Hooked to the Mall, all the places to Eat!! This hotel made EVERYTHING alright!! Starbucks in the Lobby!! I just can say enough good things :) March 3, 2014
Rated 5 out of 5 by Great look and feel...and pet friendly! This hotel looks great, after their recent renovations. It's very comfortable, too. The in-room couches are still a bit too firm (for my taste anyway), but they'll loosen up as they get used. This hotel is pet friendly, and we brought our dog along for her first hotel stay. We all had a great time, and everyone was very friendly to all of us. March 6, 2013
Rated 5 out of 5 by Great hotel Great location, big rooms Great condition March 12, 2014
Rated 5 out of 5 by AV guys great Tonya, Elliot and Jose are wonderful. Very accommodating and helpful. One thing I might suggest is towel holders in bathroom. No where to put hand towel or washrag after use. We were in 827. ohterwise, everything great. Staff seems much friendlier then in the past. pool was freezing.....could not stand to swim! February 3, 2013
Rated 4 out of 5 by State conference Overall, the hotel was magnificent. Location, rooms and amenities were excellent. My particular room was without hot water 2 mornings, but I honestly did not even have time to report it, we were so busy. Other than this, the room exceeded expectations. I would highly recommend for future conferences April 29, 2013
Rated 5 out of 5 by Seminar and one night stay. I enjoy my time at the Sheraton. The staff always does a nice set up for the seminar that is presented by my compnay. As the seminar coordinator this property always makes my job easier. The newly remodeled rooms are very nice and the beds are always very comfortable. October 7, 2013
Rated 3 out of 5 by Understaffed and dirty The hotel is sold out and the common areas are FILTHY. The concierge room was disgusting and had no services on Friday night or Saturday morning. The hotel is understaffed and service is very slow, friendly and accommodating, but very slow. Ants in meeting room restrooms. June 23, 2012
Rated 2 out of 5 by UGH I felt like I was staying in a second rate motel. The staff was nice enough, but no real personality. The sheets and towels were threadbare. I haven't seen those comforters and blankets since 1970s. To top it off, it had a musty smell. For the money, go elsewhere. October 17, 2013
Rated 5 out of 5 by Dec 14 2013 My wife and I came in from out of town for a Christmas party. The hotel is in a great location. The facility was much nicer than we expected. Our room was excellent as was the service. December 16, 2013
Rated 5 out of 5 by This hotel is my favor This hotel has a great workout center. The rooms and the hotel area is extremely clean and the staff is friendly. Nice bar area in side the hotel. December 16, 2013
Rated 5 out of 5 by Sheraton at Keystone Crossing My room was excellent, clean and roomy. The bed was very comfortable. Elevators were very punctual even with a convention in attendance at the hotel. The breakfast buffet was excellent. June 11, 2013
Rated 5 out of 5 by Very comfortable stay Rooms were quiet, hotel had everything we needed, guest services was very helpful, and the beds/pillows were amazing!!! Would stay there again and again! April 29, 2013
Rated 5 out of 5 by Excellent Your Staff was Surperb!!!! I was there for a conference and this was my 1st time at a Sheraton Hotel and I was very Pleased!! Keep up the Good Work April 29, 2013
Rated 3 out of 5 by Up and Down Local hotel that I used for a leisure night out and swimming for kids...pleased with SPG Platinum recognition as they had upgraded me to Club Level before I showed for check-in...pool water was too cold for the kids so they spent more time in the whirlpool...the Club Level room was great but smelled like pool chlorine...on the 12th floor...and when my friend was doing her hair..she heard the flush of another room's toilet and experienced an upsurge of disgusting liquid in her sink...not good at all...but the hotel was nice otherwise...great location by the Fashion Mall and terrific eating places...overall it is what it is...a 3 star Sheraton November 11, 2012
Rated 4 out of 5 by Nice facility but lacks service... Overall nice facility and room but hope to have more personality and non-intrusive services. Also hope they open club lounge more often. December 30, 2011
Rated 4 out of 5 by Staff is wonderful. Great experience at this hotel. Friendly and warm, and welcoming. June 7, 2013
Rated 5 out of 5 by Very Clean Hotel was up-to-date and clean! October 9, 2013
Rated 3 out of 5 by OK hotel, sorry maintenance program 9 two night stays in the last 2 months, only 2 without turning in a maintenance request. Mostly the sinks but the elevator key system that needs tuning is the most irritating. Yesterday's stay set a record - 6 items including the tub did not drain, the sink did drain when plugged, the tub had a constant leak (the fixture actually was rusted), the thermostat registered 64, set at 66 and actual temp about 70, the bath doorstop was broken off, and of course the elevator key system. OK to stay there but likely expect to call the front desk for maintenance items (this note might actually get them to fix things better and more consistently). August 1, 2013
Rated 4 out of 5 by Nice hotel in a good location This hotel is situated close to highways and main access streets making it easy to get anywhere in Indy. The staff were all pleaseant and helpfull. The hotel could use a few more people working breakfast on weekend mornings. The maid staff during the weekday part of our stay was just ok, but the weekend staff was great. The walls are a little thin so we had some sleep disturbance a couple of nights. Managemant did try to address the issue. May 27, 2014
Rated 2 out of 5 by Not what I expect from Sheraton I reserved a room online, a King with a sofa bed on the Club level for 5/19. I even called to confirm the room because I knew we would be arriving after 4pm, at that time I requested a room close to the elevator because I was having knee issues. I was told there was no problem. When we arrived I was told the room I had reserved was not available, even though I had called to confirm earlier in the day. All they had was a king corner room. I showed the agent my confirmation for a king room with a sofa, (we prefer not to sit on the bed due to back issues), she told me that it was just a request and not a guarantee. She also said I was lucky to even have a room because they were booked up with a basketball tournament and two weddings. One of the elevators was out of service and it took forever to get to our room or to the lobby all weekend. The other elevators had wet floors every single time we got in them. I know that is to be expected when there is a pool, but it was a dangerous situation. Our room, being a corner room, was the very last room at the end of the hall. The light bulb in the bathroom was out, we had to call maintenance to have it fixed. We went to the lounge to have a drink and it was over flowing. There was no policing of the lounge. There was one person staying on the floor that brought an entire basketball team in the lounge and was proud of the fact that they had “gotten away” with it. So of course there was no soda or water left in the fridge and no snacks to be found. It was also impossible to get a glass of wine or beer as the attendant was nowhere to be found. The scene was the same if not worse in the morning for breakfast, it was a mess, and there was nothing to eat except some bread for the toaster and clumpy oatmeal. There was no silverware or plates or glasses and as each player left the coach was reminding them to take two or three drinks for later. It was extremely frustrating as a paying guest to not be able to use the amenities I paid for. May 21, 2012
Rated 5 out of 5 by Great Location and Amenities When traveling to Indianapolis, I always choose to stay at the Sheraton Keystone. The hotel is in a great location, connected to a high-end mall and has great eateries. The staff is always pleasant and greets me with a smile while acknowledging my loyal SPG commitment. The bar is a great place to have a beverage and watch sports on the flat screen televisions. You can sense that the hotel management invested in the training and development of their staff as I have never been let down when it comes to meeting my expectations. May 15, 2014
Rated 4 out of 5 by housekeeping Two out of the five days, I did not have my room cleaned. The first day to meet was an oversight, but then the second day is not acceptable. June 2, 2014
Rated 4 out of 5 by Pretty good...but.. Stayed for a few nights. Room was smaller than I expected. The bathroom was very small and kind of old. View was good. Bed was amazingly comfortable. Power went out in the hotel one night for a few hours with no compensation or apologies or any kind of making the guests aware of why it happened. Guests were sitting outside of rooms in the hallways. One guest was breast feeding her baby in the hall at 10 pm. Elevators didn't work during this time. Had to climb 9 flights of stairs to get to room. Also, surprised for $189 a night that there was no small fridge or microwave. Best part was the bed, super comfy and the lady Natasha at check in was super helpful and friendly. August 9, 2013
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