Rated 5 out of 5 by Kats7 Great Location
The hotel is located right in the heart of Philadelphia's historic area, and is also within walking distance of Penn's Landing, South Street, and so many great restaurants! We loved the city feel of the area, yet the street that it is on is surprisingly quiet The hotel itself is beautifully decorated, very comfortable and inviting. We loved the open feel of the 4-story atrium lobby. The rooms are modern, yet homey, the beds are comfy and the bathrooms seem have been recently updated, have a luxurious feel, and are spotlessly clean. We totally enjoyed our stay at the Society Hill Sheraton
May 13, 2013
Rated 2 out of 5 by Plum57 Expected more from Sheraton
I was given a room that did not appear to have been used recently. The TV was not working when we arrived. I was unable to reach the front desk by phone so my daughter went downstairs to tell them about the problem. "Engineer Jason" came promptly and told us the tv was not properly connected. He also said we had an old phone which was why it did not have an extension number for the front desk. The heating/cooling system made a loud noise (almost like a door slamming) every time it came on during the night. There was noticeable dust on the wooden furniture and hair on the bathroom floor.
April 12, 2013
Rated 2 out of 5 by Vanda19 bad start to the new year
We stayed at this hotel for the New Year's eve festivities. The room was hot and if you tried to lower the heat the air conditioning came on, in short freeze or boil. In the morning we had to wait over one hour in order to get our car from the valet parking. They knew they had a full house but they only staffed one attendant for the valet parking. They do not offer self parking and being in the city is not easy to park on the street. We liked the dinner and dancing the night before but will not go back next year. I called to complain and they did not return my call. really disappointed.
January 2, 2013
Rated 5 out of 5 by coolseb A Fabulous Dog-Friendly Hotel
We had a wonderful stay at the conveniently-located Sheraton Society Hill last weekend. All of the staff- from the front desk to the bell boys/valets to the folks who maintain the cleanliness and sparkle of the hotel were extremely friendly and helpful! Our room was on the Club Level, thanks to the special care of the guest services manager, and we couldn't have been more delighted. The beds were super comfy, the room was sparkling clean and appeared newly furnished, and the Club Room was an extra bonus that we enjoyed throughout our stay. Our dog joined us for this trip and was pleasantly greeted by everyone he met. Because our family lives in the area, we will definitely be coming back for future visits.
July 16, 2013
Rated 4 out of 5 by Swimmerk Great hotel for travelers in historic Philadelphia
I spend a significant amount of time in Philadelphia, and that has meant visiting the various Starwood properties (including this hotel).
This hotel is very cute, in a historic area which is tons of fun to walk around and the staff is wonderful.
It was not totally condusive to business travel, as it was quite difficult to get to center city any way except via cab.
The hotel seems older and the club rooms are not what I expected based upon stays at other properties but nice nonetheless. I would certainly stay here again if I ever have a weekend in town between weeks on business.
July 23, 2012
Rated 3 out of 5 by Aleja19 Lights went out!
Lights went out so when I walked into my room I couldn't see a thing! OK stay overall
December 9, 2013
Rated 4 out of 5 by State2013 Nice with some improvements
The overall experience was nice, but there are some areas that need improvement. I was a little irritated by hotels charging for room WI-FI, but when I found out that you had free WI-FI in the lobby, I thought "Okay". Go to the lobby to find out you limit even that to 2 hours? Really? And that's not even 2 hours per day. I was on a business trip for a full week! I'm not willing to pay $10/day, everyday I'm there. There were a few other issues that I won't get into, they were more minor than this one. I would still recommend the hotel, but add the caveat of these other issues.
June 10, 2013
Rated 4 out of 5 by SSA6 Hotel Review
Had a pleasant stay in a SPG room. Received two free water bottles which was nice and different from other hotels. Toothbrush and toothpaste were not provided in the room which was surprising but the front desk had them. Plenty of towels and clean bed spreads.
December 2, 2013
Rated 4 out of 5 by Mo1711 Very helpful staff
When I arrived I was checked in by charming young lady whose welcome made an impression
December 6, 2013
Rated 1 out of 5 by JodiL Loved hotel BUT!
I love staying at the Sheraton but was really uspset that the hotel charged my credit card huge daily fees and then also charged my credit card for my over all stay. I have no problem with the overall charges just not happy with a company also charging my credit card a high 200 dollar per day rate on top of it all!
many extra charges which took nearly a week to fall off my account .. Creating my charge account to go into overlimit issues. Also very loud drilling noises from work going on at hotel, work up every morning from drilling..
Will not stay at a Sheraton again.
September 3, 2012
Rated 5 out of 5 by jonescrew We'll be back
What a great location - walking distance to so many attractions. The rooms were exceptionally clean. It looked like it had been recently renovated, everything was like new. The staff was very friendly and helpful. I didn't get a chance to take advantage of the pool but it looked very inviting as well. We enjoyed a drink at the Taste and although the bartender/waiter was very busy with a large wedding party we weren't ignored. I checked into hotels to stay while attending a concert at the Susquehanna Bank and this was the perfect place. We booked the Philly Overnight Pkg which included parking and the rate was still cheaper than a lot of other hotels. We will definitely be going back for a night of partying in Philly.
August 15, 2012
Rated 5 out of 5 by TedfromDentonTX Loved this hotel!
My family (including 7 and 9 year old kids) stayed here for our first time to Philadelphia. I chose this hotel for its location and price--I'd choose it again because of its fantastic, quality staff! People really make a difference here! From front desk, to concierge, to valet, to maid service, to bartender, we were never disappointed. Stephanie H. in customer service was absolutely the best--I just didn't expect this level of service! The room was very nice, too, along with a great bathroom. We originally booked three nights there, but ended up extending it to six because it was just too comfortable to leave. Having the Hertz cars at the hotel made it super easy to just do day trips from there! I would absolutely recommend this hotel!
August 17, 2013
Rated 5 out of 5 by Lisa50 Excellent hotel
The overall hotel was great, but there was some miss communication, about the conference pick up area. Recommendation, please provide some kinds of discount for those who are staying at your hotel for breakfast. Promote the GREEN EFFORT more, love that part of your hotel
November 25, 2013
Rated 3 out of 5 by Birdez Price to park, Food cost
The hotel is very nice, used my SPG points for entire 4 day stay. (I would not have paid those room prices) as I am budget conscience. If you want to park on the hotel property, you must use their Valet service (which unless you ask when making a resv. they usually don't mention it.) Parking is at least $ 32.00 each night, (parking next door (security?) is only $12.00 per night).
Food although very good was expensive. (If you want to eat in the room, order the food from the restaurant and get the coffee, juice from the 'Starbucks' stand, (you might save a few bucks).
They know that once you get back to the hotel (for the night) you probably won't leave for food. Also, the Sheraton sign (on the back of the building is covered by trees).
August 14, 2012
Rated 4 out of 5 Location, location
Came here with my teenage grandson. Connecting rooms were perfect for us. The staff out front of the hotel were extremely helpful and went out of their way to assist us with directions and recommendations. The concierge inside was either away from the desk or, if there, didn't seem particularly interested in helping. All in all it was a good decision to stay here. One thing though, why do you not have ice machines on all floors! It is very inconvenient to have to go to another floor. That is assuming you can find it -- a little confusing.
July 26, 2013
Rated 4 out of 5 by JoeD19 Nice Old City Hotel but Expensive
I booked the hotel for a family of four for 3 nights using Star Points. The booking process was seamless and check-in went smoothly. Valet parking is available but not self-parking. The fee for valet plus city tax was outrageous so we moved our rental car to a nearby parking garage for less than half the daily price. The rooms were nice but did not have a small refrigerator. The hotel restaurant was convenient but also very expensive, which leads me to believe this hotel is better suited for the business traveler who is not on a budget.
July 28, 2013
Rated 4 out of 5 by MsM1 Great historic location
Very nice fourth floor (top?) room. Some odd noises at times. In otherwise lovely bathroom (shower only - which is fine with me), while standing at sink, I'd hear a noise like rattling from left-hand side of wall. When I put my hand on the wall, it stopped. When I removed my hand, it resumed. Very odd. Couldn't hear noise in other parts of room, though. A few small, nonthreatening insects in bathroom. A/C was loud and vent was pointed right at the bed. Had to be sure to turn away from it when sleeping. Convenient Hertz car rental desk in hotel.
August 7, 2012
Rated 1 out of 5 by Ronnothappy Unacceptable service delivered
Although booking more than 1 month in advance with request for a 'quiet room' we got a room on top level (good) with a huge ventalitor or something on the roof. Thus: no sleep at all because the thing was on constantly.
At checkout you also tried to charge valet parking costs again, although you could have seen it was already paid for in advance.
And you where the only hotel during our 23 nights stays in 14 hotels in that part of the USA, on similar Quality level that did not have free WIFI.
Penny wise, dollar foolish. .
August 18, 2013
Rated 4 out of 5 by javelina73 Beware the pool side rooms
This is a very nice hotel and a wonderful location. The only problem I had was that I had come in very late the first night and wanted to sleep in the next day. The next morning I woke to the sounds of screaming kids in the pool. My room had a small balcony that opened onto the indoor pool area. If anyone was in the pool you could hear it, even if they were just swimming laps. I'm not sure what the remedy is for that situation but I do know I really wanted to get some sleep that day.
October 3, 2013
Rated 4 out of 5 by Cap25 Nice bar
Had fun at the bar after a night out. Bed was comfy too.
November 25, 2013
Rated 4 out of 5 by Billgreen Green Build
The hotel was nice, I tried the green stay service, I missed a cleaned room each day.
November 24, 2013
Rated 5 out of 5 by STBW Great Service, Great Stay!
Was in town over the holiday weekend and there was not a single moment where the staff was not cordial and professional. After checking in, the front desk clerk remembered me and acknowledged me every time thereafter.
Restaurant staff was exceptional all weekend. We ate and drank in the lounge throughout and everything was wonderful.
I can also not say enough about the location of the hotel. You can easily walk to restaurants and entertainment locations. This WILL be my preferred location from now on when staying in Philadelphia.
December 28, 2011
Rated 4 out of 5 by Pusemon ok
Every employee was great.The problem is what you charge for parking.If there was any place to park your terrible rates would be okay.I would never stay there for a visit to the area.
November 17, 2013
Rated 4 out of 5 by jules1010 Friendly staff, very enjoyable stay
The staff were extremely friendly and helpful. Never had to wait long for any type of service. Room walls are a bit thin - heard TVs from both sides of our room, but nothing that was too distracting. Rooms were very clean and comfortable. Received an unrequested upgraded room due to being a Starwood guest. Great taxi service, convenient to the attractions, but far enough away to avoid the large crowds. Elevators were always prompt. Food and drinks at Taste were great as were the bartenders. Would definitely return.
July 3, 2013
Rated 4 out of 5 by mbdayt Great location
We have stayed at this property several times. The location is perfect for sightseeing and shopping. There are many great restaurants withing walking distance. The staff is friendly and helpful.
I have 2 complaints from our most recent stay. First, we could hear EVERYTHING in the rooms next to ours. So much so it was as if we shared a room. It was both bothersome and embarassing. Second, the bathroom was quite cold. There was a large window in it and neither the ceiling vent or the old baseboard unit produced any heat.
February 17, 2013
Rated 5 out of 5 by jssharp Great Location and Staff
Hotel is just blocks away from South Street and Old City. I inadvertently left a birthday card for my nephew in the room instead of dropping it at the front desk for mailing when I checked out but the card arrived on time. Thank You
November 12, 2013
Rated 3 out of 5 by sofia Cleaningness/HVAC
The room was clean, the coffee machine was not cleaned, it had the coffee bag from the previous guest. We left the hotel and came back that evening and the coffee bag was still in the coffee machine. The bathroom sink had yellow stains abound the drain.
The HVAC was too loud. I asked the front office to look into it and I never got a call back or a message left regarding it. It woke me up about 5 times on both nights that I spent at the hotel. Because I am a starwood employee i did not want to complain to the staff.
February 25, 2013
Rated 5 out of 5 by NG63 Cobblestone charm
Situated on a cobblestone street, this hotel is within walking distance to the historic district of the city and many restaurants. The doormen were extremely helpful with getting our car quickly and efficiently any time we needed to leave. The men and women at the front desk were pleasant and welcoming. The lobby had several different seating areas for people to socialize comfortably. We requested a refrigerator for medication and were told that we were on a list as there weren't any available. Within 15 minutes, a gentleman arrived with a fridge!! We were erroneously charged twice for parking one day. We left a message for the accounting department and the problem was rectified immediately. The staff goes ABOVE AND BEYOND to please their guests!!! Can't wait to go back.
March 7, 2013
Rated 3 out of 5 by nyker nice hotel but expect parking to break the bank
i booked the hotel with spg, wasnt informed about the whopping $45 parking. the hotel room was nice but the pool area was disgusting. the chrome all over showed rust. the paint was peeling all around pool area with mold in one corner. i stubbed my to with a pipe sticking out by the kiddie pool area. the management promissed points to myselfand family that came with me because we came on a family vacation and the pool was disgusting. i was the only one in the party to receive the points, not the others in my group.
July 26, 2012
Rated 4 out of 5 by BklynDee Great Stay
The hotel lobby was beautiful and hotel over all was nice. The room was a great size. The bathroom was not as updated as some other properties but it was clean and functional. I enjoyed my stay and would stay there again if I am in Philadelphia. The staff was very nice and the hotel offers afternoon tea, coffee and cookies. The cookies are great. The staff members at the bar/restaurant were great. Very attentive and very welcoming. We had breakfast and before dinner drinks at the hotel and it was great each time.
March 16, 2013