Sheraton Carlsbad Resort & Spa

  • 5480 Grand Pacific Drive
  • Carlsbad,
  • California
  • 92008
  • Stati Uniti
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Rated 4 out of 5 by 302 reviewers.
Rated 4 out of 5 by Great hotel, but a little noisy We only stayed for a night but I think we would stay again if the opportunity presents itself. This time we will ask for a room away from the elevator as that is all we heard all night. It's a bit noisy with kids but its next to Legoland so what else would you expect? Also, would have been nice to not have had to throw away the previously used soap... Tht shoud be the maids job... 20/Twenty is awesome! October 16, 2012
Rated 5 out of 5 by Wonderful Hotel; Wonderful Staff! We are new SPG members and had not stayed in this hotel before. The room was lovely, very comfortable, and so quiet. We slept very well and had lots of energy to be with our 2,4,and 6 year old grandchildren in the pool and around the resort (and at nearby Legoland, too). The staff were, each one, always so friendly and very, very helpful. It was a wonderful family vacation. June 30, 2013
Rated 3 out of 5 by Elevator Elevator in my building did not work for two days. May 25, 2014
Rated 5 out of 5 by Relaxing Christmas visit with kids. I love my kids and grand-kids and our celebrations together on the holidays. Staying at the Sheraton Resort assures our calm and relaxed spirit whilst visiting our very exciting family. You know how to treat us with a heavenly bed, peace and quiet, a smoke-less room and morning Starbucks coffee in our room. Thanks and Happy Holidays! December 28, 2012
Rated 5 out of 5 by Great time! My wife and i visited the Carlsbad Sheraton for a getaway for the weekend. We had a great time, the staff was very helpful, breakfast at the restaurant was excellent and the spa was fantastic - better than I expected and the best part of our stay! The grounds were in great shape and view fantastic. Thanks for a great weekend. January 28, 2013
Rated 3 out of 5 by OK but not GREAT Pros: -Valet was amazing -Manager resolved issue immediately -Private entrance into Legoland) -Pool Open 24 Hours Cons: -Front desk never answered the phone during visit unless I was transferred from another department. -They do not grant all SPG Elite Amenities at this location (i.e. 4PM Late check out for Gold Members) May 15, 2012
Rated 5 out of 5 by Experiences Staff was exceptional. Housekeeping was very accommodating, friendly, and responsive. Front clerk /reception were friendly but were not the best in follow through. Restaurant/bar staff were very engaging and helpful.Food was exceptional. Valet service was very engaging and accommodating. November 12, 2013
Rated 5 out of 5 by This hotel has great features The scenic view that accompanies a very clean confortable room is a real Plus. My wife and I enjoy the extra perks of out door fire pit located as part of the restaurant adds and extra ambiance to our meal. Great opportunities to socialize in very confortable and scenic surroundings. February 11, 2013
Rated 5 out of 5 by the hotel is very comfortable A wonderful hotel to stay in. Very comfortable & everyone was very pleasant & efficient January 26, 2014
Rated 4 out of 5 by Great for Legoland modern resort atmosphere...not as kid friendly as I would have expected given it's location....still trying to figure out what gold SPG status received here....would stay again but realizing only for location not because it is affiliated with Starwood. November 1, 2011
Rated 5 out of 5 by This hotel is way more than you expect we had a wedding at this hotel recently and the accomodations were great, the staff was very helpful, but our favorite part was the restaurant.....the food was absolutely fabulous, the price was very acceptable, the server was outstanding...thank you December 30, 2012
Rated 3 out of 5 by Resort/Not Business New hotel but for business in a more remote location and parking difficult. No paper delivery and rooms were very sterile feeling. Additional resort fee and $12 self parking make this for leisure travelers not business. March 19, 2012
Rated 4 out of 5 by great family resort we've been coming to the carlsbad sheraton resort every year since its inception. it was great except for housekeeping. they did not clean very well nor did they leave enough towels. we also miss the club room amenity. July 30, 2012
Rated 5 out of 5 by Amazingly kid friendly hotel. I love the fact that your hotel had so many fun activities for children. Rooms were beautiful and clean. Staff was very friendly and helpful on everything we needed. Thanks for a great stay. Can't wait to come back! July 12, 2012
Rated 4 out of 5 by Legoland Close to Legoland and great for families. Staff organized fun activities for kids including an Easter egg hunt on Easter Sunday. My wife enjoyed a good massage in the spa. Service uneven and food average at best. May 20, 2012
Rated 5 out of 5 by Hotel is nice and in a great location For guests with kids who want to visit legoland and also spend time utilizing great amenities at the hotel, this is a great place. Walking distance/shuttle ride to LegoLand and they have nice kids activities August 22, 2013
Rated 3 out of 5 by Misinformation In booking my reservation it is not noted the extra fee for parking. If it were not soo convenient to get to Legoland we would not be staying there. Shame on Sheraton for taking advantage of this fact. July 10, 2012
Rated 1 out of 5 by Not so Happy Experience We did not get our money's worth. Bad beds and coffee. Had to talk to 3 people b4 we can address an issue and took about an hour to get it resolved. Food at the grill was awesome though. August 7, 2012
Rated 5 out of 5 by Love this hotel! This is a beautiful property with lush, green landscaping and lovely flowers everywhere. The entire staff is friendly and greets you where you go. I can't wait to come back. April 22, 2013
Rated 5 out of 5 by Great Stay Great stay! Staff was very attentive. Rooms were larger than expected. Buffet was great. Kids had a blast at the pool and hot tub. Great value and good location! April 9, 2013
Rated 5 out of 5 by tim31 very lovely hotel. The Presidential Corporate Suite was excellent for breakfast and for a nightime place to gather. The fitness center was well equipped. May 6, 2013
Rated 5 out of 5 by The hotel has a panoramic view of the Pacific The Ocean view room has a fantastic view of the Pacific Ocean...and the evening fireworks...make it even more delightful. January 2, 2013
Rated 5 out of 5 San Diego Sheraton Trip the hotel, staff, facilities, amenities were top notch. Location was also excellent. Great place to relax and unwind September 19, 2012
Rated 4 out of 5 by Air Conditioning System is Weird I was at the Sheraton for an event and only had about 20 minutes to change and get ready in my room. It was a very hot day and my room was very warm when went inside. I attempted to put the A/C on and found out by reading the manual in the room that it takes 15-20 minutes to kick in! So the room was very hot the whole time I was getting ready, which was a pain. Once I got back to the room later that night, it was a pleasant temperature b/c the A/C had been on. Some of these "green" measures are just plain silly and more of a nuisance than they were worth. Also the hallways of the hotel were very warm, which wasn't pleasant, and smelled like curry. The hotel is beautiful overall and well maintained. I would recommend changing the air conditioning system though. We ordered room service for breakfast the next morning and while everything was delicious, the portions were TINY. I got huevos rancheros and I think there were two tablespoons of black beans on the plate. If the hotel is going to charge room service prices, at least make the portions decent. Also, the hotel front desk staff wasn't very friendly and didn't seem anxious to get my room for me even though it was a VIP room. October 2, 2012
Rated 5 out of 5 by Great staff Very friendly staff. Front desk, housekeeping, restaurants were all outstanding! August 14, 2013
Rated 5 out of 5 by This hotel is great It's close to almost everything that's an attraction to San Diego! August 18, 2013
Rated 2 out of 5 by Diappointed and NOT FAMILY FRIEND - BEWARE!!! I stayed here a few years ago and had pleasant memories, but this last stay was very disappointing. Situation - I used my SUITE NIGHT AWARDS for this stay (note: in order to get SUITE NIGHT AWARDS one needs to stay over 50 nights) and they didn't even upgrade me to a nice suite. Check in - I arrived at 11:30 and greeted by "K". It was hardly a greeting. She was more interested in telling me that check in was 4 pm and no earlier. When I asked if she could give me an approximate time/guesstimate when the room would be ready, she closed her eyes and responded with "i can't guarantee anything before 4 pm." By the way, the parking lot was practically empty - I KNOW FOR A FACT, they weren't to capacity. it wouldn't have been that hard to get my room ready within 1 hour. NOT FAMILY FRIENDLY - they say their rule is no smoking by the pool, but they allow it. The wait staff (who saw the smoker in the spa) was more interested in selling enormous amounts of alcohol to unruly/drunken guests, than accommodating to families. 1 saving grace - which is why I didn't give a "1" rating. Night Manager "J" is very professional, despite the fact being relatively new. She was lovely and tried to make the rectify the situation. May 19, 2014
Rated 5 out of 5 by Fabulous Resort Amazing service, staff and location! April 15, 2013
Rated 5 out of 5 by beautiful hotel and view Would love to come back again February 25, 2013
Rated 1 out of 5 by Below Average! Over rated, Not what I expect from a Sheraton! I was very unhappy with my stay in the Carlsbad CA Sheraton. Upon arrival, we were checked in to our room, but informed we would need to self park, which is usually ok, parking is terrible and additional parking is not convenient. The romance package I booked for my wifes 30th birthday was not at all what I thought. The room was very plain and dull, no excitement whatsoever. The "fruit plate" was two red apples on a plate, now thats romantic! The 2 complimentary bottles of water was very confusing, as one was a Figi water, and the other was a reclaimed NEstle brand that had a broken seal. I ask for new water that I never got. I called about the fruit and the gentlemen told me it was whatever the F&B dept had at the time. The bottoms of my feet turned black from the carpet in my room, the tv took about ten power cycles for it to power up. The 20% off spa services were never used as they refused to give her any treatments since she is two months pregnant. When checking out I stated my concerns to the desk. 3 hours later i recieved a phone call offering me a $20 discount to resolve the issues. Well guess what... I still feel like an idiot for trying to surprise my wife for her 30th bday and take her somewhere nice because it all back fired against me. There was nothing romantic about this get away. The only romantic part of the trip is when we finally got back home and got to enjoy each other at last. Terrible experience, staff did not seem to care, over advertised! will never recommend a Sheraton or stay at one again! November 6, 2013
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