Rated 5 out of 5 by Chabeli24 Honeymoon
We celebrated the beginning of our Honeymoon in this great city hotel. Our stay was very pleasent and the hotel is very good located. Only minus point was that we lost our mobile in the taxi and even with the registered number from the concierge they were not able to find it. Disapointing a little bit as we didn't understand why the staff is taking the time to write down each taxi number if it is anyway useless.
Otherwise it was a very nice stay and we really enjoyed.
September 2, 2012
Rated 5 out of 5 by Jonnymadness Great View
Great view, Great room, Great boat ride service.
January 15, 2014
Rated 4 out of 5 by Manop The last time to stay here
I drove a car with my family to check in your hotel on 31 Aug.'13 but The door man unhelpful us untill I asked him to remove my bag, He got it and pushed the door shut very strong. It was the first time someone do like that with me. I was very angry and then the asist. front mng. has decided to solve the problem.
But from this event. I'm so sorry to told you, I've decided that was the last time to stay here.
September 2, 2013
Rated 5 out of 5 by Reg123 Wecoming
Location great staff wonderful Real Thai warmth. Will be back
November 3, 2013
Rated 5 out of 5 by prasert I had a fab birthday!
Thanks to all the staffs at the Royal Orchid Sheraton,we had a great 2 nights + birthday cake and specially those boys and girls at Sambal where we had our dinner party made our stay even more special!
We will definitely come back!
October 16, 2013
Rated 5 out of 5 by BVal Fabulous place to stay alone the river
This is a must place to stay when visiting Bangkok. The river reive is amazing. The hotel shuttle boat (ultra comfortable) makes it easy to connect to sky train. The service and friendlyness of staff is awesome.
The pools are fantastic and so is Sambal bar by the river and pier. Awesome food and drinks! Plus they made the Siam Sunray for us which wasn't on the menu.
September 9, 2013
Rated 4 out of 5 by Keofar This hotel has great view of the river.
Great view of the river and within a short distant to business center. Water taxi is a plus and monorail is within walking distant.
January 12, 2014
Rated 4 out of 5 by 2222 Check out
I was not impressed with this process. The cashier said we had used some items which we knew were simply moved to another place in the room( water with red cap). He eventually removed the charge but that is not the point. I asked that I received an email from him confirming that indeed we did not use the items and that they were still in the room. My credibility is important to me. It was not the costs.
May 31, 2012
Rated 5 out of 5 by spider219 great service and value for money
While the hotel has great features it is the staff and their service that standout. The staff are very welcoming friendly but very professional in their duties. From check-in to check-out to ordering taxis all ran like clockwork. Our stay was made even more enjoyable by the entertainment in the lounge each night. I feel the hotel was let down by its location and access to public transport.
November 6, 2012
Rated 5 out of 5 by SafetyWizard Business Conference
I was at this hotel for a business conference. Every aspect of the service and facilities at this hotel were superb. The morning breakfast buffet had exceptional variety of good quality foods. The room was spotless and quiet. There was also a much wider selection channels on the TV than I am used to at international hotels. Overall, there isn't much more that I could ask for in a hotel.
March 24, 2013
Rated 5 out of 5 Beautiful
Being on the river was incredible. The views, the hotel, the staff were all wonderful! Breakfast in the hotel was extraordinary!! There's also a really nice restaurant around the corner that also has a spa and everything was awesome!! There is a company on the first floor where you can book tours and get information. This was one of the best vacation experiences I've ever had! :-)
June 29, 2012
Rated 5 out of 5 by RabbitConway This was an incredible experience
The hotel was lovely and our room was exceptional with views of the river. The Hotel was conveniently located with the river shuttle to the Skytrain. We had a problem with a tour we had booked and the desk staff and the Consierge went out of their way to help us with phone calls and assistance because we could not speak Thai.
August 22, 2013
Rated 5 out of 5 by lee1808 Very satisfied and enjoyable stay
I stay on this hotel for leisure trip. Overall I am very pleased with the service.
The room is very comfortable, clean with a stunning view of chao phraya river.
The associate are very nice, polite and attentive.
The hotel is outside of the city, but there is complimentary shuttle boat from the hotel to sky train station.
I highly recommend this hotel!
March 24, 2013
Rated 5 out of 5 by Jhonson40 Comfortability and relaxation with Royal Orchid Sherton Hotel
Very kind and friendly staff. Comfortable boat to move to BTS station. Fresh and nice meals and amazing views in the Bar in front of river. Everything was fantastic and suitable for relaxation. And nice swimming pool for child as well as adult. Thank you, Sheraton!! to be able to make a good memory in Bangkok with my family.
July 23, 2013
Rated 5 out of 5 by Deb50 Still excellent
It has been 8 years since we stayed at this hotel and there has obviously been cosmetic changes but it still remains our favourite hotel in Bangkok - incredibly efficient and friendly service which makes this hotel a standout . Nimit at the front desk should be commended on his service . Great river views and convenient location. We will be back!!
March 13, 2013
Rated 5 out of 5 by Bob418 JUST GETS BETTER AND BETTER!
We are regular visitors to this hotel and have been visiting since 2009. We always have a Towers room with all the benefits and recently have been enjoying the space and comfort of an executive suite. The hotel continues to give excellent standards of comfort and service. The suites are tastefully and comfortably furnished with wonderful triple aspect river views.
The Towers Lounge (where you can take complimentary breakfast/afternoon tea and evening drinks and nibbles) has been beautifully refurbished and improved. The Royal Orchid has certainly raised the bar in this respect. The quality and choice of food served in the evenings is tremendous. Choices of 4 or 5 hot items. One of which is served by a chef at the buffet. Plus cold items to suite various tastes. Add to this a quality afternoon tea and a good breakfast (which now includes eggs cooked to order) and the Towers Lounge with its panoramic views of the river and the city was a regular feature of our stay. Not to mention the excellent and charming staff.
We used the hotels car service to shuttle to and from the airport. This is a quality service with professionally driven and excellently presented luxury vehicles make travelling an absolute pleasure.
We will certainly be returning to the Royal Orchid and have recommended it to many people.
October 14, 2013
Rated 5 out of 5 by Jimmy A great stay
Stayed at this hotel with my dad during our visit to Bangkok.
We got upgraded to a junior suite. The river view was amazing.
The club lounge is so spacious, and the food offering was wonderful! We always looked forward to going to the lounge when we came back from our sight seeing outside.
Wonderful place and wonder staff.
October 6, 2012
Rated 5 out of 5 by blove1150r Amazing location & Service
The staff is amazing. The ladies at lobby are a delight with great service and the rooms looking over the river are awesome. Add the Wan Massage Parlor down the street and you are in heaven. A Thai massage at the end of the day for an inexpensive 400Bhat from a strong yet beautiful Thai girl is amazing stress relief. Ask for Ghee, Naht or Dai.
December 12, 2012
Rated 5 out of 5 by David55 Location by the river suits me
The pool area and generous garden grounds give this hotel a resortlike feeling, even though you are in a large city. Staying right on the banks of a charming river bustling with life only added to our excitement. There is great food to be found both in and around the hotel, and I recommend this hotel warmly for its service and nice atmosphere.
July 30, 2012
Rated 5 out of 5 by Rocky14 Absolutely Beautiful!!!!
This hotel is absolutely fabulous the staff was great and we truly enjoy ourselves great jazz band !!! We up graded to the towers and the staff was impeccable!!!! We love this hotel and look forward to returning when we return to Bangkok!!!!
September 2, 2013
Rated 4 out of 5 by mgvm Good hotel, great view
I was upgraded to a suite with a marvelous view over the river. Very comfortable and great bed as usual.
Breakfast in the Club Lounge is a poor copy of the same in other Sheraton hotels and badly needs improvement.
Both restaurants on the ground floor are excellent and the service in the Thai restaurant was very good and attentive.
April 30, 2012
Rated 5 out of 5 by Sealover Will Always be on our top list of favourites.
We travel a lot mostly for relaxation and pleasure.We love Thailand and are partial to our starwood hotels. So we always try to find the new ones that might exceed our expectations.This one of our favourites never cease to get top marks.The Fab views,lovely suites,one of the best lounges in the industry.Where can you get 3-4 hours of a happy hour? in one of the most comfortable large lounges?
We have been regularly making sure not to miss our short sojourns here for years and we love it. On this visit we were celebrating a special anniversary and were so pleasantly surprised with a delicious lovely cake. Sweet views,sweet food and love filled the air.
From excitement of check in to saddness of departure,we loved every minute of our stay. We always feel sorry to leave.
Our thanks to all the staff,senior & junior.They all play such a wonderful role in making our visits so special.
We look forward to our next visit with great anticipation.
Our thanks to all.
February 26, 2012
Rated 5 out of 5 by moo62 Love this hotel
One of the best hotels in Bangkok, with a great wiev and great service
January 9, 2014
Rated 5 out of 5 by subha Very beutiful view and staff of the hotel very friendly
The evening chaopaya river view from the room is excelent and very romantic.
The buffet lunch and dinner in the river side resturant is very exciting with lot of variety.
most of all all the hotel staff ( reception, resturant,lounge) are very much helpful and freindly.
February 28, 2013
Rated 1 out of 5 by SAHpro Unhappy New Year
Stayed here with my 4 and 7 year old for New Year's. While the fireworks view on the Chao Praya was good, the stay not good.
-Great communication with the hotel prior to the check-in
- ANTS in the bathroom and bedroom (Notified maid service who did NOTHING to address this.)
- DENIED access to the Club Lounge because it was full. Had to spend $75 on my own drinks and appetizers in the bar. They "comp'd" me a cheap poorly rated $5-10 bottle of wine.
- DID NOT KNOW I was a Platinum member, and therefore, had no rooms to upgrade me to (they say). The SPG app showed there were better rooms available though for the exact dates.
- SLOW SERVICE in the bar area. After sitting for 15-20 minutes, we had to get up and ask for a menu ourselves.
- RIVER NOISE with dinner cruise music and such is loud on the river and goes on until 10-11pm at night. If you want to rest early, don't stay on the river view side.
January 3, 2014
Rated 5 out of 5 by cogirl Wonderful escape.
After a busy day of sightseeing and braving the traffic of Bangkok the Royal Orchid was a welcoming ending to the day. The rooms were large and comfortable and the property had everything needed to relax and enjoy. The staff was very helpful with all our needs.
February 9, 2013
Rated 4 out of 5 by Tae007 Nice view
Hotel is nice as it is starwood but the staffs or service does not meet my expectation (compare with the experinces I had with other Starwood hotels). Anyway, it is still a good choice for the people who are coming to Bangkok and want to see a real Thai city.
July 22, 2012
Rated 5 out of 5 by tusenkatts One of our favorite hotels worldwide
We have about 6 hotels worldwide that we feel are special and we like to return to. This Sheraton is on that list. The staff is welcoming, the lobby very attractive and the Thai music in late afternoon is lovely. All the rooms appear to have a view of the main river through downtown Bangkok and it is fascinating to watch. A shopping mall is connected and downstairs there is a ferry for crossing the river. Area restaurants are good - we like Yok Your across the river and Riverview in the mall - and I love the massages on nearby streets. This last time, I had a great one at Naree Massages Beauty Salong on Siphraya Rd. There is a 7-11 on the same street. The Italian restaurant in hotel was excellent the one time we ate there. Service is outstanding at this hotel and the basket/bowl of local fruits appreciated. Sometimes you are lucky enough to get a brochure that explains what the fruits are and how to eat them. We will return again! Several times we have used the concierge to help us get s a special trip and they have always come through for us.
November 30, 2011
Rated 5 out of 5 by msGao Great experinece
Great experience, clean facilities, service staff are well trained, from doorman to check-in counter staff, feel comfortable there.
Convenient transportation and nice river view. It's very important for holiday.
March 20, 2013
Rated 5 out of 5 by Fatboy Hotel with Great Service and Quality
The hotel service level is high and attentive to guest needs.
Meals in the hotel was great as you have a chance to dine by the river side day and night.
Great facilitites for both business and holidays travellers.
March 20, 2013