Rated 5 out of 5 by may115 it's a great experience to stay here
this hotel is near by boat station,the traffic is very convenient. the staff very helpful and kindly, the room was good view.
October 29, 2013
Rated 1 out of 5 by yoon choice mistake
I found spider web in the room.
I found body lotion placed that somebody already used ( Half left).
I found dirts on table.
I found hair in the bath tub.
I found no hair comb in the room.
I found face mirror's light does not on.
I reported it to front office and they never say sorry, they said it was my fault to not check right away. they blame on me.
I found spider web again (which I requested to remove#
I found no bath robe
I found no hair comb again
I found some unknown membership key card in card switch
I found spider web again and again
I found no hair come again again
I found hair in bath tub again again
I found spider web in the room again again again
#which I asked twice#
I asked room charge with coupon in Sambal bar, but the staff did not understand English
they never asked if I stayed alright or not.
the frontoffice could not find my room charge bill so I had to wait about 30 minutes to done the check out.
I stayed 7months ago and that was outstanding .
so I chose this hotel again for my honeymoon.
Me and my wife felt unhappy during stay.
I can not trust starwood hotel now.
Oh.. and there was no such things for honeymooners too. #differently with other starwood hotel.)_
will not stay SHERATON AGAIN in my life.
And I will try to stop anyone who would like to stay at your hotel.
April 28, 2013
Rated 5 out of 5 by Grainger The hotel staff
The staff at the bar were excellent, front desk staff needs to understand English
May 19, 2014
Rated 5 out of 5 by jftravelshusky Sheraton Towers Upgrade
This splendid hotel is situated on the Chao Phraya riverbank and connected to the River City shopping centre.
The shopping centre is not quite what you might expect, the upper levels are mostly antique shops, but the ground floor has a variety of shops, bars, cafes, wash rooms etc. This is not an all day shopping trip, but nice to be attached to the hotel.
In advance of our arrival, we had asked to upgrade our room as the cost of doing this was around £12 sterling per night. On checking in we were met by Nimit the hotel concierge who knew of our request to upgrade our room and explained that there was a further upgrade to the Sheraton Towers and Lounge rooms which occupy the top 2 levels of the hotel, of which all have a river view. We were staying for 7 nights and were on a budget, but as it was our anniversary decided to splash out and enjoy the experience. It cost us roughly £450, but for this look what you get in the Tower Rooms:
Top floor (28th) , unobstructed panorama view of the river
Very large room with excellent facilities, robes, slippers, 6 bottles of water daily, mini bar (this is at an extra charge), fresh fruit daily, a housekeeper will visit around 5-6pm daily and enquire if you need any further assistance or toiletries, he also presented us with an orchid on each visit
Shoe shine service
Free local phone calls, free fax service, free internet and 1 hour per day use of the business centre
Laundry 3 pieces each per day (when you get it back, its packed in such a way, that you would think you had just bought it from a shop)
The Towers Lounge:
Access to the Towers Lounge on the 27th floor, excellent choice of self service breakfast, some items cooked to order (7-10 am)
Optional choice of an American breakfast at Feast restaurant on the ground floor, this has an amazing selection of food, but is very busy and not as intimate as the Towers Lounge
Afternoon tea again with an excellent choice of pastries, cakes, biscuits etc (2-4 pm)
Cocktails and hors d'oeuvres (5.30-8 pm) this included local beers, spirits, wine, cocktails, soft drinks and a selection of all types of cooked foods and salads, desserts, we found this food selection so adequate that we did not need to dine out at night
All this and more was included in our upgrade and is all part of the package at no extra cost, if you can afford the extra £50-60 per night, we would highly recommend it and it is such a lovely experience and made our stay so special that we didn't want to go home back to the UK.
The staff in the Towers Lounge were very attentive but not persistent, polite and professional, nothing seemed to much trouble for them, it was one of the best service experiences in a restaurant that we have had
The complimentary shuttle boat runs a regular service to the pier Saphan Taksin, where you can catch the skytrain to various destinations.
The shuttle is very plush and clean and on the return journey from Saphan Taksin to the hotel, we received an ice cold flannel to refresh ourselves with and a cold sealed cup of water, which was a lovely touch and most welcome after a hard days sightseeing/shopping etc.
The hotel has 2 pools with complimentary towels, the lower pool has a bar with stools in the water, the upper one overlooks the river with waiter service, which is the one we used. This pool if you are not a good swimmer is very deep at one end if I remember rightly is 10 feet deep.
There are several shops within the hotel, selling jewellery, clothing with a tailored option, gift shops and the sightseeing tour shop for booked tours, this caters for all types of tour choices.
We found all the staff we came across, very helpful and professional with little or no language problems.
There is a lovely bar on the ground floor, just off the reception area, which also provides bar snacks with drinks and also has a bar menu for food.
If you wish to sample something more local, just head out of reception and you are more or less in amongst the locals and shops, but be aware you might initially get pestered by taxi and tuk-tuk drivers, although non were aggressive. We used the 7-Eleven shop up the road for snacks as it had a larger selection of food/snacks than the kiosk in the hotel.
Overall we thought the hotel was outstanding, we would definitely stay there again and recommend it, for its location, service and friendliness.
January 26, 2014
Rated 5 out of 5 by MDHonda Completely satisfied with Amaging rate and your amaging staffs
Thank you for provide me to stay with Amaging promotion rate in this time. Also
thank you for taking care for me as SPG platinum member as usual. Many of my friends (Most of them are also SPG platinum)
have very interested in and some of them made reservation. I hope you will show these rate again especially in your low season.
June 26, 2014
Rated 4 out of 5 by Jer44 Service
Very impressed with our first stay. We decided to upgrade to the towers and enjoyed the atmosphere and additional benefits. The bed was superb and river views and overall location perfect. I was really pleased with the consistent professionalism of staff who could comprehend and offer helpful advice advice without sounding like a robot.
June 25, 2014
Rated 5 out of 5 by RJCarroll Exceptional!
My husband and I love this hotel. We up graded to the Club room and really got value for money. Great river view! the bed was comfortable and the room was cleaned well every day day. The staff in the Lounge bar were great, always friendly and fantastic service. Very good location. The hotel shuttle boat is a great service taking you to central pier from there you can catch the sky train.
June 21, 2014
Rated 4 out of 5 by Nitnoi Telephone charges
Everything went smoothly until we were checking out. We received a number of telephone charges we didn't make. My partners did a few phone calls to local mobile numbers. But the bill we were charged included local fix numbers !! The front desk staff couldn't do anything but provide the numbers dialed. We are sure we didn't make all the phone calls. But we didn't have time to get things straight with the management. So we just paid them!
For all the visitors, please be careful when using the in-room telephone, ok?
December 29, 2011
Rated 4 out of 5 by Wayne1910 Two issues stop perfection
Wifi not free in room is not right in 2014. Please have staff stop feeding pigeons near the lower pool. These birds are filthy and carry disease and are drinking and bathing in the pool and shedding their feathers, yuck. Otherwise a near perfect option at this resort.
June 22, 2014
Rated 5 out of 5 by Bastbjerg The place in Bangkok.
The Royal Orchid Sherraton is magnificently situated by the river, which in many ways is a part of the cultural part / development of Bangkok.
In 1893, when the France tried to Colonize Thailand, it was also just because a French warship was sunk in the right place in the "river" that France was forced to sail to the east, thereby avoiding Bangkok to become a colony.
All that one can not help but think of when sitting on the terres and beeing excellently hosted by the very gracious "crew".
Since 1984, when I was at the hotel the first time, we have only had good experiences with staying at the Royal Orchid Sherraton.
If you are so privileged to live on the top floor, so it will be just another reason for a stay at the Royal Orchid Sherraton, should not only be "One night in Bangkok".
February 16, 2013
Rated 5 out of 5 by JGoh Great hospitality
we received excellent recognition and hospitality at the club lounge.
April 23, 2014
Rated 3 out of 5 by dayoff Value
great location due to view of the water and easy access to water transporations (boat). But not always easy to catch a cab front of the the hotel. stayed here several times since 2010 (rotate between W, Westin, and Sheration Grand) but room conditions seem to be hit or miss. During this trip, the room seemed littled more damp and had rather unpleasant scent. I asked to have my room changed, but was told it was already a non-smoking room/floor. Thus, asked to have someone come up and spray scent deordeorizer/sanitizer..but could not get rid of the scent. I would recmmend the hotel to place air purifier or have one available in cases like this. Other than that... (altough room air quality is of great protion to any hotel experie3nce) great SPG recogniztion as I was upgraded and friendly staff.
October 6, 2013
Rated 5 out of 5 by IanConsultant All round wonderful experience
I stayed at the Royal Orchid Sheraton for days for work. The location was excellent: on the river and I could use the river ferries easily. The gymnasium is first class - large, with plenty of machines and weights, and the bonus is being open 24 hours. Two pools are lovely with the main pool long enough for doing laps. All the exercise was necessary since the breakfast is very extensive. Lovely cappucino included in the breakfast.
June 15, 2014
Rated 5 out of 5 by JandJ14 Fantastic Staff
We started our honeymoon at his hotel and could not have asked for anything better!!
The food was great, the room was great, but the staff were the best!! The Services manager had our best interests in mind right from the beginning! Thank you Nimit! You were such a gracious host for my wife and I. The convenience of the shuttle boat to the pier was an excellent bonus! We cannot wait to return to the land of smiles!!
February 24, 2014
Rated 5 out of 5 by Chabeli24 Honeymoon
We celebrated the beginning of our Honeymoon in this great city hotel. Our stay was very pleasent and the hotel is very good located. Only minus point was that we lost our mobile in the taxi and even with the registered number from the concierge they were not able to find it. Disapointing a little bit as we didn't understand why the staff is taking the time to write down each taxi number if it is anyway useless.
Otherwise it was a very nice stay and we really enjoyed.
September 2, 2012
Rated 5 out of 5 by GCA14 This Hotel has it all.
Very pleasant property and facilities, great view of the River.Excellent food and service at all the venues. Great Pools. Front office staff very helpful as was Concierge.Nice kiosk for incidentals and reading material. Loved the Feature Band The Beatles in the Lobby Bar.
Top management very engaging and good to have their interest. Will most certainly be back.
March 13, 2014
Rated 5 out of 5 by Mito Great features but
Not free wifi in the room. I can't understand that
June 22, 2014
Rated 5 out of 5 by Johnnyrob Family stay
From the moment we checked in to our check out our stay was fantastic do to comfort and staff
April 12, 2014
Rated 5 out of 5 by Johnnyrob Family travel
We used this hotel as our base to travel through SE Asia. We couldn't have been happier.
April 12, 2014
Rated 5 out of 5 by Muppetts Hotel Experience
On the 2 occasions we stayed to break our journey we found the hotel staff went out of their way to assist us with very early departures. The bar & dinning room people were incredable and the seafood buffet was brilliant. All the food tasted fresh & was flaversom. The hole atmosfere was elegant & relaxing with good entertainment. The cocierge departments actions for our protection with Taxis to go outside the hotel was reassuring. Thank you Thailand Shereton
October 26, 2013
Rated 5 out of 5 by Borrie311 Royal Orchid
Our stay at the Royal Orchid Sheraton was most enjoyable, with fantastic view of the river.
I found the Hotel to be in a good location to get to all the places we wanted to go to.
Very friendly, clean & spacious room. A nice central bar area with once again lovely friendly service.
Would 100% stay at this Hotel again.
March 15, 2014
Rated 5 out of 5 by tusenkatts Fascinating River View
This is our favorite hotel in Bangkok and one of our favorites worldwide. Welcome is always warm, beds are not as soft as in the USA but some of the most comfortable in Asia. All rooms have a river view and one wall is all glass so you can watch the river traffic. While there is a spa at the hotel, there are local Thai massage places just a block or two away. We prefer the regular rooms to the executive rooms, more spacious but no bathtub
November 11, 2013
Rated 5 out of 5 by mrgnwg Great hotel and location
Very pleasant stay. Well appointed hotel and friendly, accommodating staff,
April 3, 2014
Rated 5 out of 5 by Henkcbx upgrade to the towerrooms
On arrival we were asked if we wanted an upgrade to the tower , we accepted the offer , and we were happy we did , free laundry , free cocktail's and snacks . we asked for the air conditioner temp to be adjusted it was 21C inside the room.
Asked this after the first night at the desk.
Sleeping was not a problem in the cold but you could not sit for a long period in the room....
we enjoyed our stay and the view from room 2703
October 17, 2013
Rated 5 out of 5 by koadrill beautiful Bangkok
Wonderful location, near to both skytrain and the river. Friendly staff and one of the best breakfasts in Bangkok
March 30, 2014
Rated 4 out of 5 by Manop The last time to stay here
I drove a car with my family to check in your hotel on 31 Aug.'13 but The door man unhelpful us untill I asked him to remove my bag, He got it and pushed the door shut very strong. It was the first time someone do like that with me. I was very angry and then the asist. front mng. has decided to solve the problem.
But from this event. I'm so sorry to told you, I've decided that was the last time to stay here.
September 2, 2013
Rated 4 out of 5 by 2222 Check out
I was not impressed with this process. The cashier said we had used some items which we knew were simply moved to another place in the room( water with red cap). He eventually removed the charge but that is not the point. I asked that I received an email from him confirming that indeed we did not use the items and that they were still in the room. My credibility is important to me. It was not the costs.
May 31, 2012
Rated 5 out of 5 by Mfputer Friendly Staff
The staff at checkin and at the Lounge were extremely friendly and helpful. Always a pleasure returning to the hotel.
March 24, 2014
Rated 5 out of 5 by spider219 great service and value for money
While the hotel has great features it is the staff and their service that standout. The staff are very welcoming friendly but very professional in their duties. From check-in to check-out to ordering taxis all ran like clockwork. Our stay was made even more enjoyable by the entertainment in the lounge each night. I feel the hotel was let down by its location and access to public transport.
November 6, 2012
Rated 5 out of 5 by SafetyWizard Business Conference
I was at this hotel for a business conference. Every aspect of the service and facilities at this hotel were superb. The morning breakfast buffet had exceptional variety of good quality foods. The room was spotless and quiet. There was also a much wider selection channels on the TV than I am used to at international hotels. Overall, there isn't much more that I could ask for in a hotel.
March 24, 2013