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Rated 3.7 out of 5 by 344 reviewers.
Rated 3 out of 5 by Hotel is nice but NO security in lobby at night This hotel is nice - and close to I-4...however they have no one at the front desk overnight - and no security. Absolutely anyone can walk in. I stayed at this hotel for over a month last year and it was the same situation every night. I complained about it - but nothing was done. Now a year later - same situation. They are looking for trouble & do not take the safety and security of guests seriously. December 7, 2011
Rated 3 out of 5 by Shabby Sheraton As a Starwood member I expected more from Sheraton: The room was shabby. The carpet in the corridors was badly worn, covered in large stains. The carpet in the room was badly worn, stained and dirty. The room smelled bad. Every surface from desk to doors was worn and/or damaged. The bathroom door would not close all the way. The upholstered wing chair was so shabby and stained I did not feel comfortable sitting in it. The bathroom had clearly not been cleaned well. I wiped down surfaces with Lysol wipes but as a hotel guest, I should not have to clean my own bathroom. Although I stayed overnight, I was not comfortable and would never stay there again nor would I think of recommending this property to anyone. This is a real shame because the overall property was once very nice and well designed. It clearly needs to be refreshed and the rooms thoroughly cleaned. May 4, 2014
Rated 1 out of 5 by Stayed here before and had issues 1 year ago things are not any bettter .... It's worse! Placed in a room that smelled like a wet dog? Ran ac hoping it was just stale air... No such luck... Asked at front desk about moving me... They only had club king left? Offered that with a rollaway so I agreed. The furniture was beat up in the queen room scratches everywhere on doors like someone had locked a dog in the bathroom? Moved upstairs and the same unfriendly experience in club lounge! Seriously? The lady hid behind the counter we saw her! So I took the kids downstairs to the rest in hotel.... Had very poor selection and NO beverages we're served to us despite pleas for water? It was ridiculous! Took our daughter to her practice skate as we were there for a figure skating competition... Went to the pool ...it was cold so I went to get her a towel .... There were none... So I kindlynasked at the front desk in the course of 30 min the housekeeper showed up in the pool area collecting towels and said she would return with so,what of an attitude ... I had my daughter wait in the hot tub with two other families with babies and when the lady returned she had 5 towels? There had tom have been 15 people waiting for towels? I had to take my kids through the lobby sopping wet to elevator ... If r dauter had been injured or pulled muscles because she slipped etc she would not have bee able to compete! Dressed and went down to dinner the server was extremely. Ice so unlike everyone else here but forgot ordered food and it seemed as if she was the only one working? The same family that was wait gbfor towels with me at the pool waited for 15 min for her to even take drink orders ....they left very dissatisfied ... With small children needing to eat? This has to be the most u family friendly hotel I have ever been in! I love Starwood hotels but someone needs to stay in this hotel that works for the company secretly to see for themselves how their customers are treated ... It's an imposition to ask for anything or any assistance. The same lady who had hidden from us in the club lounge... Set up evening snacks and the kids were patient and waited but she was so busy complaining to another worker who was actually nice to us in the lobby.... Unfriendly lady held the door open for me while I marched out unhappily never once said to the kids ... Don't you want to stay and have a snack or anything... I refuse to stay in this property again! You really should investigate just how wonderful this place is! April 8, 2013
Rated 2 out of 5 by old and tired The rooms are ok, however lots of outside noise from a/c units. The roof leaks in several places in the building, stained carpet and wall paper falling off the wall due to the leaks. The place leaked last year and again this year. May 12, 2014
Rated 5 out of 5 by Very Professional I love this Sheraton! I keep thinking it would be a good place to hold our board meetings, but the board doesn't want to come to Florida. So, I come here whenever I'm traveling to Orlando. The last time I was here the food wasn't great. This time I only ate breakfast, and it was very good. It seems to be exceptionally quiet in the hotel on weekends. Perhaps that was why the food wasn't great the weekend I was there - not enough people around. My travel companions loved getting upgraded to the Executive Club floor with me. The service was great during our two day stay. I would highly recommend this hotel for business travelers. January 16, 2013
Rated 3 out of 5 by Great Staff The Hotel is starting to show its age; however plans are in the works to refurbish and update the hotel. The staff were friendly and very helpful. The food at the restaurant needs improvement. May 12, 2014
Rated 4 out of 5 by pleasant surprise After staying at another Hotel recently in Austin. I was pleasantly surprised about the make up of this Hotel. The entry way was inviting and allowed easy access to the floors. I have not stayed at a Sheraton in a while and the maitland visit makes me want to reconsider Sheraton Hotels. The only lows, not really low, was parking access to the building, if you dont make it to the convenient out front parking. Also, the room view was not acceptable, but I am not a preferred client. the gym was nice, but I wish the TV where the weights were located worked. The breakfast wasnot the greatest, even though the ambience was good May 27, 2012
Rated 2 out of 5 by Not great for a quick quite getaway. Very disappointed with my stay at this location. I only stay at Starwood Hotels and have never been disappointed. The moment I checked into the hotel until today (checkout) the noise and running in rooms/hallway by kids was unbearable. I was so annoyed but mostly embarrass by bringing my friends for quick weekend. I spoke so highly of all my stays at Starwood Hotels (all over the world), but this one has put bad taste in my mouth. I have another weekend planned in the Orlando area this month, but will surely not stay at this location. If your trying to rest DONT come here! To top it off, this mornings breakfast (50.00 one person) was nasty, was not fresh, and cold. Do not order room service. March 2, 2014
Rated 5 out of 5 by Our place This is a wonderful hotel, it is a little dated but the management seems to be bringing it back up to speed. The staff was very courteous and the young gentleman who assisted us to our room went above and beyond (Andrew) we have stayed there many times and he remembers us and welcomes us like he was greeting a long lost friend. The only negative that I can see is there really does need to be a gift shop on the grounds, the old one was perfect, the kids loved going there and getting candy and snacks and so did we the adults. Keep up the good work. March 31, 2014
Rated 5 out of 5 by Location offers easy access-great swimming pool Best location for someone not wating to be at the Disney Crush area. Parking was perfect for our large oversize vehicle that takes 2 spots. The swimming pool and Jacuzzi were great. Very relaxing and water just the right temp. It was very popular and the hotel ran out of towels when I was there and I couldn't find anyone to contact. The restaurant menu was limited. These are the only 2 reasons I rated the facilities a 4 instead of perfect 5. Always Love the LINK by Sheraton in the Lobby, missed the wine promo. Wish it was on Mon night. We had to leave on Tuesday :-( March 20, 2014
Rated 3 out of 5 by In need of an update. Beautiful lobby and very nice bedroom. Unfortunately there were a few problems. Other than having our beds made and the bathroom cleaned house keeping was a big minus. No daily dusting of the table tops, no removal and replacement of dirty glasses, no emptying of melted ice in the ice bucket, no replacement of used items in the bathroom and no vacuuming. Now for the restaurant.All meals were taken at the hotel with the same waitress. she tried but more than not got the orders wrong, never came back to refill drinks. We were a good sized group and she left us wondering and frustrated. We will not be returning. November 4, 2013
Rated 2 out of 5 by The hotel rooms are run down! I was very disappointed in the room itself. The carpet was stained, the walls were scratched up, light bulbs were out, lamp shades were broken, sink counter had a chunk missing & the number signs in the hall were falling off the walls. For the cost, I expect a room that is kept in repair. The first night the smoke alarm battery started beeping at 10:30 pm. I had to let a maintenance guy in my room to replace it. I am a single female who was in bed when the alarm started beeping. The batteries should be replaced on a regular basis before they start beeping. It is also ridiculous to charge additional fees for wifi & breakfast when other hotels cater to business travelers with free options. February 2, 2014
Rated 3 out of 5 by Problems Hotel needs some attention May 5, 2014
Rated 5 out of 5 by This hotel was the best! Everything we wanted from a hotel was here and more than we expected. The restaurant, the pool and the staff were wonderful. May 2, 2014
Rated 5 out of 5 by Exceptional Everything from the meeting space to the technology, cleanliness, and staff responsiveness was phenomenal. This is the hotel I recommend for business meetings that need a large meeting space. April 29, 2014
Rated 3 out of 5 by This hotel had good features for meetings I attended a conference and taught for the FL ICES Chapter - Cake Decorating. The conference rooms were great. I felt the hotel was understaffed at times, but the staff was very nice and very accommendating. I would have preferred the Starbucks would have been open all day, due to teaching. The hotel menu could have had more choices and the room service menu was the wrong one in all our rooms. The price per night could have been a little more reasonable and would have liked high speed interenet in the room, free. The hotel looks a little worn in the rooms and needs to be updated. January 29, 2014
Rated 2 out of 5 by This hotel needs to be renovated The hotel upon entrance is beautiful. The restaurant where we were served provided great service. When we entered our room, we were very disappointed in the way it looked. The room smelled, the furniture, while being good furniture, showed horrible signs of wear which made one think it was not clean. The interior doors were scarred from wear and tear over time. The pillows on the bed were awful. They looked firm, but they flattened as soon as our heads hit them. The air conditioner was too loud! Please renovate the hotel because as it stands now, I will not return nor recommend it to anyone. December 17, 2012
Rated 5 out of 5 by Not a better place to stay in Florida Have stayed here many times because of the staff and excellent service. You should too if you are in the area. April 28, 2014
Rated 2 out of 5 by Nice staff but rooms need an upgrade I stayed in this hotel for three days in mid February. The staff was very nice and pleasant. However, My TV got poor reception every night despite staying in three different rooms during my stay. The front desk said they would send someone to fix it but, that never happened. Although my bed slept well the rooms were dirty and rundown. One night I found and old wash cloth still in my shower while days in a row my coffee maker was so filthy I refused to even use it and even brought it down the fromt desk where all the said is " we will be sure to show it to housekeeping". Some of the chairs had so many stain in them I only sat on the bed. Everyone on the staff was friendly, but not very proactive. February 23, 2012
Rated 2 out of 5 by Probably the worst stay ever in a Sheraton I arrived to check in at 5pm. Check in time is at 3pm. I upgraded to the Club level. My room was not ready when I arrived. I had a 2 year old asleep on my wife's shoulder with no where to go but the lobby of the hotel. When our room was finally ready, the room cleanliness was substandard. The desk, which takes up half of the room, had some dried up white sticky liquid on it. It is probably still there. Not very inviting when I have 2 children running around in the room. The remote control did not work. Had to call for a new one. The next morning when we arrived for breakfast on the club level, the food was gone. And yes, we arrived well before the breakfast time was over. The poor attendant said she had called several times for replenishment, to no avail of course. She was very apologetic and the best employee we encountered (this was not her fault). Finally, after 30 min. of waiting for food, it arrived. Plain scrambled eggs and plain oatmeal. Not very many choices and no meats. Substandard breakfast selection as compared to several other Sheratons that I have stayed at all over the United States and world. I travel to that area about four times a year, and needless to say, I will not be staying at that Sheraton any longer. I am not one to complain about every little issue that is bound to happen on occasion, but I simply had to address this substandard hotel. There were problems across the board April 28, 2014
Rated 4 out of 5 by Overall a good experience! We stayed at this hotel for two nights and the room we had was very nice and clean. Air conditioner was extremely loud. We checked out for one night and returned for another two-night stay. We were initially give a room on the highway side of the hotel and it was very noisy. We requested a room change and the staff was very accommodating. However, the second room we were given was not very clean. The carpet was very stained as were the walls in the room and the bathroom. The air conditioner in this room was even more noiser than the first room. We actually had to turn it off during the night so we could get some sleep. The staff at the hotel (check-in, restaurant, bar) were extremely friendly and helpful. April 23, 2012
Rated 5 out of 5 by great stay Teer was great, housekeeping was also great...would have like better food offerings and a gift shop. but overall, we had a great time, especially liked location away from all the bustle of international drive, but right off of I 4 to easily access attractions. we enjoyed location being close to Eatonville, the birthplace of zora Neale hurston April 8, 2014
Rated 4 out of 5 by Nice night Overall this hotel is well kept. However the young man who checked me in didnt explain how to get to the elevator. But he was very pleasant and knew his job. We went to an event and came back around 11:44pm, I called the front dest 3 different times only to get hung up on. On the 4th call i explained how I had tried to call 3 xs and the front dest lady started yelling at me on how she called me back 3 xs and i never answered well the 2 phones in the room never rang and she continued to be rude when i asked for directions to a resterant. Overall the room was nice. September 9, 2013
Rated 3 out of 5 by Nice hotel but could use a few little things I stayed in this hotel two years ago and loved it. went back this year and I noticed a few things were missing. There was no safe in the room, no fridge like it said there would be, no blow dryer, and no free internet like it said online. They have a little cafe that is open really early but also closed very early and a restaurant that took very very long with everything. I would stay here again because it was very clean and everyone was friendly but it would be nice if they put everything in the room that they say is there online. January 27, 2014
Rated 2 out of 5 by a steep slide downhill have stayed at this facility since for 6 years. The quality of EVERYTHING has gone downhill with each visit. Refrigerators were removed from rooms because the "didn't work" (in half our group's rooms) and were "on back order" (really, Wal Mart doesn't have them? probably for less than your supplier?) Even the tissues are better suited for filing my nails than wiping my nose. Breakfast was for the most part inedible. Eggs were clearly powdered, pancakes were anemic. I had to ask staff to find me a teabag, despite a coffee and tea station set up. Dirty dishes remained in the hallways for hours, sometimes days, despite staff members walking by. Carpets in room FILTHY. TV service intermittent. A sad state of affairs from a once lovely hotel. My last stay. January 21, 2014
Rated 4 out of 5 by Good location to attractions We were pleased when we saw the complimentary water as that is a nice touch. However, we did not get complimentary water every day as it was hit and miss. It would be nice to count on it or else we could have purchased water had we known we wouldn't receive it everyday. I also don't know why most hotels don't try harder to keep the mold out of the shower. The shower was pretty clean and it would have just taken some spray cleaner and a little elbow grease to take away the black marks starting. February 25, 2014
Rated 4 out of 5 by This hotel is well located I found the physical plant to be fine, but it definitely seemed that the hotel was understaffed: 1 check in clerk most of the time. One person serving in the bar area except for a couple of times when I was there. Service in the dining area was sparse. Room service was spotty with getting 3 different orders when we ordered the special blueberry oatmeal each day. And no one answered the room service phone half of the time I called. March 16, 2014
Rated 3 out of 5 by Hidden FEES! and BAD EMPLOYEES! I checked in over the weekend and given the total for my stay. Never when I checked in did the customer service rep that checked me in mention anything about a $50.00 resort fee that would be put on hold on my credit card for just in case their was any damage to the room during my stay. I dont mind the $50.00 especially since the fee will be dropped but I do mind that at no point during check in or when I was booking my room over the phone was this explained. It is completely unacceptable and irritating that they are not doing their job correctly. Then when I called to speak to a manager conveniently none were available and when told that one would call me back I got a call back from a regular REPRESENTATIVE NOT a MANAGER! Also they told me that they released the $50 hold on my account which was also false because I still see the charge on my acct now! Over all the room was good but as for service I would give this hotel an F!!!!!!! April 9, 2012
Rated 2 out of 5 by Dirty, Diasppointing, Disgusting The carpet is dirty, we have a chair that nobody in their right mind would sit in since it is so dirty and disgusting and it took multiple trips to the front desk, 3 trips by maintenance and a manager arrival to finally get it such that our key would work. I asked for a room change and was turned down. Seriously? After all this hassle? SPG recognition? Non-existent. This hotel is way over priced and most underwhelming. I definitely WOULD NOT recommend it. There are many other choices in this area - I would say to utilize them. December 27, 2013
Rated 5 out of 5 by Don't let the point fool you I booked this room at a moments notice . For 2000 star points and $35.00 I wasn't expecting what I got. The rooms were really nice and clean. The Sheraton was very beautiful ,especially from the inside. The pool made my Grandsons stay SUPER FUN as he would say. Breakfast room service was displayed to perfection. And the staff was very friendly and professional. It was on the outskirts of Orlando in Maitland or Orlando North. but it was great for the night. OR FOR A WEEK if you want. Thank you for all your friendly faces and great service. April 22, 2013
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