Rated 3 out of 5 by Vml9186 Restaurant needs work.
The room, while small, was very clean, and the bed was wonderful. The staff was very pleasant and helpful. The restaurant however, was dark and dismal. The food was adequate, but certainly did not Wow me at all. The rolls were stale, the service choppy, the baked potato was under cooked. Seemed they were understaffed as well. It bar and dining area are two parts of the same room, but there was classical music playing in the dining area, and sports on the tv blaring in the bar area. Also, the staff should be aware that guests can hear them on the other side of the curtain.
May 13, 2013
Rated 1 out of 5 by Mickey Poor office service
I stayed at the Brooklyn Sheraton last November and was charged for two days that I did not stay. I discovered the problem in Jan and have been trying to correct the charge for the last five months. My discussions with the accounting office have been promises and no action. My credit card is still charged with the two extra days.
May 14, 2013
Rated 5 out of 5 by Martha Service!
On a Friday afternoon check-in, I had to change rooms and number of guests, etc.
The young woman (Zaneyta? might be close to her name) was not just polite, she went out of her way to be helpful and pleasant. She handled all the issues with knowledge and ease. The elegance of the hotel was reflected in the service provided by this young lady.
Whenever possible, Sheraton will be my first choice.
May 13, 2013
Rated 5 out of 5 by WestMassTraveler Super staff and comfortable beds
We came for a late show and ended up having to spend more time in the hotel that planned due to rain and fatigue but it was all fine. The staff helped us get to and from where we needed to be and at the time we requested. The price is a bit high but not for NYC area and the location is great. Nice beds.
May 13, 2013
Rated 1 out of 5 by Disappointed123 Poor service and communication dampened my trip
I booked 2 rooms at this hotel. I travelled with 2 adults and a six year old.
After reaching our first room, we received a call from the front desk asking us to move floors due to a concern that there was a fashion group on the floor above and potential for not getting a good night sleep.
I agreed to move rooms and was told it would take 10-15 minutes. After 30 minutes I called down to the front desk and was transfered back into the phone system and then 3 times between people who couldn't help me because the individual who checked me in and asked us to move was not available. After 40 minutes and me complaining we received keys to 1 new room but learned that a second room had not been arranged (again poor communication). It was one hour before I was able to get into the second room which was extremely frustrating and inconvenient. It also delayed our plans and made me feel disregarded and disrespected as a guest.
Although I appreciated moving to a quieter floor the one hour disruption and aggravation made me feel like a sucker and delayed my ability to unpack and relax before heading to the city. There was no compensation for the inconvenience.
On Sunday, we planned to use the pool but it was not available. This was an another aggravator. One of the reasons I selected this hotel was to use the pool with my six year old. On Sunday, the life guard was 'late', preventing my child from using the pool. Big disappointment! Then we were provided cookies to make up for it BUT CHARGED $36 for four cookies. Ultimately that got straightened out and the charge was reversed but again, poor service, poor accountability and poor communication.
There are 2 other hotels on the block. Despite being an SPG member, there were no benefits or reparations made for these inconveniences at the Sheraton. I will stay elsewhere the next time.
Not a happy way to celebrate Mother's Day!
May 13, 2013
Rated 4 out of 5 by Sara81 Superb front desk staff
I stay at this hotel 3 nights/week for business and Miguel at the front desk can not be beat! He is always friendly and extremely helpful-- even remembering my room preferences from weeks prior. It can be hard to be away from my family so much, but Miguel makes it just a little more palatable.
May 10, 2013
Rated 4 out of 5 by LatinEddy Go with executive club level
Based on reviews i'd read, i decided to fork over an extra 1000 points (11,000) for an executive level room. This gave my wife and i access to the executive club lounge which is quite pimpin (to borrow a brooklyn phrase). The food is varied and excellent in the lounge whether for breakfast or in the evening. We had a problem our first night as it seemed some younsters had booked the room next to us and preceded to throw a drunken orgiastic party all night. When it got past midnight we got the staff involved and they got them to tone it down. We received a couple thousand bonus points for our trouble which was gracious. Lastly, we had a great view of the new arenaand downtown.
April 9, 2013
Rated 2 out of 5 by ProdAud Not up to standards
Although the desk staff on check in was gracious and accomodating, I was not impressed with this facility.
Had to wait on a busy, crowded street for several minutes to even get the attention of the valet person, who in turn took his time about summoning a bellman (I am in a leg cast at the moment) to assist me, and to actually take my vehicle.
Found room to be small, crowded, and bathroom layout/lighting/fan noise poor.
Service at the bar was slow, inattentive, even though it was very quiet, low number of patrons.
Desk staff on checkout failed to send bellman, even after 2 calls, and was slow and uncaring during checkout.
Will not recommend this property.
April 25, 2013