Rated 5 out of 5 by no56 very clean and comfortable, friendly staff
We stayed at the Sheraton on Saturday, March 15, for a wedding celebration at Greysolon. Our accomodations were so clean and comfortable! When we checked in, the staff was very friendly and helpful.
The bedding was like new! So crisp smelling and comfortable! My only complaint was that there was a dog barking non-stop at 11:00 at night, and the people next to us were very loud, kids yelling and doors slamming. This went on for about 2 hrs. Other than that, we had a great stay.
March 17, 2014
Rated 4 out of 5 by grant55 great play to stay, but slowly on the decline
We have stayed at this hotel for many years. Duluth is our favorite weekend getaway destination. We try to stay on the club floor.
The quality of food in the club lounge has steadily gone downhill. There used to be a warm entree in the evening, but this last time there was none. There also seems to be a huge turn over in staff as the last few times we have stayed the only familiar person was the shuttle driver. On check-in, our reservation was not right. First, we were told there were no other rooms as they were "full" but then when pressed, they actually found a room to match the type I had reserved. It used to be the policy that dogs were delegated to one floor, but now they are all over the place.
March 17, 2014
Rated 2 out of 5 by tara12 Poor Service
The service at your hotel was very poor. All of the staff we nice and pleasant people, however, they lacked good training on how to provide excellent service.
March 10, 2014
Rated 2 out of 5 by Hubbyinhospital This hotel was lacking good staff
The lady that checked us in was rude. The room was dusty. Tuesdays paper was under the door and we checked in on a Thursday afternoon. There was not an extra blanket provided for the pull out sofa bed. The glass water glasses were smudged. The checkout process was horrible. There was a food/beverage charge on our bill and the staff did not know how to remove it. We did not charge any food or beverage to the room during our one night stay. It took over 45 minutes to checkout. I'm still not entirely sure if the amount charged to my credit card is entirely accurate. The staff at this hotel at the front desk is lacking in skills.
February 22, 2014
Rated 4 out of 5 by Nicole1902 Excellent Service
Cons: Tv's didn't work well, parking is not directly connected to the building.
Pros: Everything else, including exceptional service - especially from Eric.
February 17, 2014
Rated 4 out of 5 by Pat622 Great hotel miserable wifi
I have stayed in this hotel many times and I like almost everything -- great staff, rooms, restaurant, fitness center. The one huge problem they have is the wifi. In many of the rooms it is barely possible to connect and the bandwidth is horrible. I would be happy to pay if I could get a decent connection. Instead you have to pay and get no connection. Otherwise I recommend this hotel without hesitation.
February 8, 2014
Rated 5 out of 5 by LNcabinfever Winter Get Away
Rid yourself of cabin fever with an overnight in Duluth at the Sheraton. It's within easy walking distance of Zinema 2 theater and great restaurants. Attached walkway to parking makes winter cold and snow less of a problem.
January 25, 2014
Rated 5 out of 5 by bernard32 stone family
The King bed was so comfortable, staff does an excellant job of taking care of their customers. give my thank you to all
January 21, 2014
Rated 5 out of 5 by timo57 internet
why can't you offer free internet?
January 17, 2014
Rated 5 out of 5 by JB68 One of the Sheratons
This built from the ground up hotel has traditional charm and the rooms and food are excellent.
It can hold its own anywhere.
January 17, 2014
Rated 5 out of 5 by JIB072762 Great Staff, Good room, and great location.
The staff was very friendly and helpful. The rooms were spacious, and the bed was wonderful for a hotel. The location is in the heart of downtown and there is fun and interesting things to do and see.
January 13, 2014
Rated 4 out of 5 by 2carat Lovely Hotel
The Sheraton is a great place to stay as it is centrally located to many restaurants and attractions in the downtown area. The staff is very friendly and accommodating. Rooms are spacious with very comfortable beds.
January 2, 2014
Rated 2 out of 5 by Abby1212 Not my best stay
I've stayed at the Sheraton Duluth several times and have had great experiences every time. However, this stay wasn't up to my expectations. I recommended this hotel for a friends bachelorette party. Before we went out, we turned the heat down because it was very warm in the room. When we got back we noticed it was still very warm so we turned the air on and figured we would just turn it off in a few hours. We then went to bed. I woke up around 5 AM covered in sweat. The heating system must have been broken because it was just blowing hot air into the room all night. Very uncomfortable!!!
In the morning we were rolling the pull out couch back up and noticed something white on the floor under the couch. It turned out to be some sort of VERY MOLDY food! Yikes. the carpet around the food was also starting to mold so it must have been there for quite a while. :(
Not the best stay but like I said before. I've had a great experience there every time before that.
December 30, 2013
Rated 5 out of 5 by 84Ryan Great personalized help
My car in the garage had its battery go dead and the shuttle driver and one of the maintenance men were kind enough to help me get it started. They were very helpful and extremely service oriented.
December 28, 2013
Rated 5 out of 5 by Avery88 Quiet, convenient, and clean! Great service!
This is a great place to stop while travelling. The hotel staff is always pleasant. The rooms are nice, quiet, and clean. I will definitely be back!
December 25, 2013
Rated 4 out of 5 by Scooter68 wireless internet fees
As a former Duluth native, I really appreciate the modern accomodations now available on the east side of downtown. The entire hotel promises to change my visiting experience in Duluth. My only criticism is the sneaky charge for internet. We spent one night, and after my family connected their devices I had 3 charges for $4.95 each for internet (although one had automatically been reversed by 'JP'. The room rate was very reasonable - if a surcharge must be attained for this service, why not just bump up the rate by $5?
Otherwise, I found everything else professional, convenient & all around impressive.
December 23, 2013
Rated 3 out of 5 by 84Ryan Needs refocus
I've been staying here a long time. As the hotel has gotten more popular, I feel that the environment has become much noisier and loud people and parties occur more frequently, especially on weekends. Occasionally, I feel like with the increase in business, less attention has been given to maintenance issues like rattling HVAC intakes, hot water temperature/pressure, banged up walls and furniture. While the staff is attentive, professional and very friendly, I think it would be great if personal follow up of reported issues with a room was forthcoming.
December 21, 2013
Rated 3 out of 5 by HockeyMomBB1 This hotel did not meet our expectations
Unfortunately, the room did not have a fridge or microwave for our convenience. We were disappointed in the fact that there would be no continental breakfast provided.
December 16, 2013
Rated 2 out of 5 by kid15 Hockey
This wasn't a hockey friendly hotel.
The parking is hard when dealing with the hockey bags.
a breakfast should be provided. With games at 8 in the morning if not sooner the kids need to eat something.
No frig or microwave was a bummer too.
December 16, 2013
Rated 5 out of 5 by Nan2013xx This hotel has very nice rooms
The rooms were very clean.
The staff was great too.
December 16, 2013
Rated 1 out of 5 by Jewel44 ????
I booked our room in November for my husbands graduation from St. Scholastica. An event 2 years in the making and very important. I had such high hopes for the hotel. We checked and quickly found that we were not going to like our stay as we were placed on the same floor as a youth hockey team who were loud and incredibly disruptive late into the evening. Despite a call to the front desk and security never coming to address the issue we did manage to get to sleep with the use of ear plugs. The following morning it was snowing. After the horrible nights sleep we contemplated eating at the 301, but did so anyway for saving time. It again was a miserable experience. Our waitress was awful. Despite that the food was great. We were glad to check out and leave. I did inform the desk clerk, who said she would credit my account with points. I have yet to see this. I doubt we will ever be back to your hotel. Not sure what you could do to convince us otherwise. Sad this will be part of my husband graduation memory.
December 15, 2013
Rated 5 out of 5 by Mushrooms The staff went over and above our expectations
My wife got red wine spilled on her outfit during a party we were attending. The hotel staff took the clothing and not only did they get all the stains out, had it waiting and ready for us the next morning. That is awesome.
December 11, 2013
Rated 3 out of 5 by fate2 noisey
Traffic from street was quite noisey. It was a Saturday night and I know atleast two weddings across the street. We were on 5th floor and found it loud in hallways also. I wish that you had more entrances or exits to the building other then lobby.
December 3, 2013
Rated 4 out of 5 by marshy24 Room Upgrade.
I was emailed a room upgrade for a additional $20 a night for lakeview which we decided to do. The view was more of a roof then a lake so I would not recommend this upgrade.
December 3, 2013
Rated 5 out of 5 by Duluth2013 Very nice, spur of the moment stay
We originally came for dinner at Restaurant 301, the hotel's restaurant. After eating a really nice meal, we decided to stay overnight. The kids enjoyed swimming, I enjoyed the work out room and the staff was very polite and accommodating.
November 13, 2013
Rated 5 out of 5 by rosiethedog very nice staff
The club room had great food-strawberries and blueberries in the morning not just frozen or canned fruit and great staff willing to help-
November 10, 2013
Rated 4 out of 5 by ANDY2 Bed Comfort
Hotel is great but the bed was terrible! I still have a sore back. Too soft or needs to be replaced.The dinner we had at the hotel was 5 star!!!!
November 7, 2013
Rated 5 out of 5 by tjmass Wedding Weekend
Hotel was clean, staff was helpful. Layout of the hotel is a bit awkward. Parking ramp is through a skyway that is a bit of a walk away.
October 28, 2013
Rated 5 out of 5 by Deb63 everyone was friendly and professional
the hotel experience is added to the list of positive results for the weekend of our daughter's wedding
October 28, 2013
Rated 3 out of 5 by AnnieD Not happy
I paid a hefty price for this hotel, only because of its proximaty to the ballroom across the street. I was disappointed that there was no refrigerator or microwave in the room. And most of all no continental breakfast. I think the price was too high for this reason, and will never stay there again or recommend this hotel to anyone!
October 21, 2013