Rated 5 out of 5 by jcesl2 Friendly hotel in a convenient location
Everyone working in this hotel is friendly. Everytime I stay here I am happy with the service. The hotel isn't the newest, but is still nice. Convenient location, and they always recognize platinum status.
December 30, 2013
Rated 5 out of 5 by TammyB Great access to everything Fort Worth
Used the hotel as my haven for the Cowtown Marathon Event that was very close by. Very comfy beds, and nice jacuzzi to relax in. My only improvement would be to offer free self parking.
February 25, 2013
Rated 5 out of 5 by MaryF Outstanding service
We couldn't have been happier with our stay. We were able to book the room at the last minute. The reservation lady was very helpful & I consider myself a loyal customer from now on.
July 25, 2012
Rated 5 out of 5 by DEEEEDEEEEE Great Hotel
The hotel was clean, neat, and the staff were more than helpful. The beds were so comfortable and soft!!! Lots of little extras in the bathroom were a nice treat.
May 6, 2013
Rated 2 out of 5 by TCUVisitor2015 Avoid Valet Parking Here!
The Hotel is convenient, clean and staff is friendly, but their valet parking is a $22/ per night nightmare and typically total chaos. We have stayed here several times and it is always a problem. We now utilize the street parking as a better alternative. They can take 20-30 mins to get your car (while you are standing there); However this past weekend, we parked on the street and were charged for two nights! We fixed it before leaving; but were then charged anyway. When we called to fix - we were told to discuss with the valet attendant. OMG! So park yourself, watch your bill, and just avoid valet parking.
November 10, 2013
Rated 5 out of 5 by Delilah Exceptional Experience
Sheraton Ft.Worth excelled in every category during a 3 week recent stay. Slept on what must be the best beds anywhere; divine!
June 11, 2013
Rated 4 out of 5 by Ranger505 Clean, well appointed
the room was spacious and clean, comfortable and well appointed. bathroom is a little small for those who need large space there, but functional. In-room refrigerator was quiet as was the heating and air; virutally no noise from the street. The adjoining rooms, however, were not. One room was very loud, could here their voices clearly; the other not so much. The bedding had down pillows along with the foam though I requested no down bedding as I'm extremely allergic. I just threw the two pillows aside and had no problems. Good location, close to the convention center and an enjoyable Water Garden just across the street and visible from my room
March 14, 2013
Rated 5 out of 5 by kjs1 a wonderful experience
I can't say enough nice things about my stay at the Sheraton. Everyone was professional and went the extra mile to make things comfortable.
October 5, 2012
Rated 5 out of 5 by MikefromCT Amazing Staff
Absolutely every member of the staff at this hotel was terrific. I always felt welcome. People could not do enough for my family & I.
June 21, 2012
Rated 5 out of 5 by plangtx Great Stay
Staff was Amazing. They made the stay great. Cant wait to go back for another wonderful weekend.
June 10, 2013
Rated 1 out of 5 by denngo my stay
Mr room was open when i cheched in. The hotel folks addressed the open door situation as though it was a normal occerece.
July 1, 2012
Rated 4 out of 5 by susiesample Friendly, helpful staff
Autrey at the front desk was helpful, friendly, knowledgeable, and professional. Zachary, in parking, was a pleasure. I had a lot of questions about comings and goings. He was cheerful and helpful, not to mention quick on his feet.
My colleagues and I ate breakfast very early. The young lady who helped us with coffee and our bill was delightful. Just the right amount of service - with a beautiful smile.
I could count the hours I was there on, well, three hands, and most of that was spent sleeping, but everyone I came in contact with was pleasant and helpful. The staff made it easy to ask questions and it was a pleasure to be there.
August 9, 2013
Rated 5 out of 5 by bray929 Overall rating
From the front desk, to the restaurants, to to valet attendents, this was an outstanding experience.
July 4, 2012
Rated 5 out of 5 by turk1 great staff!
wonderful and helpful staff, I experienced true southern hospitality in a chain hotel!
July 12, 2012
Rated 3 out of 5 by Arjay Good location, handy to transport
Noisiest and least efficient toilet we have ever experienced. Plus there was no lid for the toilet and the bathroom was so tiny that I managed to drown my towel in the toilet as I was drying myself after a shower! YUK! Positioning of the safe was poor limiting access. Getting normal (black) tea from Housekeeping proved difficult even though they were asked repeatedly. Room size was adequate though there was a lack of drawers for clothing and usual lack of shelves in bathroom for toiletries. Breakfast was boring and repetitive - for the 4 breakfasts we were there absolutely nothing changed on the buffet and there was no hot tomato or beans.
May 5, 2013
Rated 3 out of 5 by JTK305 Disappointing
I think my expectations were too high. I assumed this hotel would be a cut above some of the others but it wasn't. The faucets leaked, the bath tub surface was peeling, there wasn't a fan/working fan in the bathroom so the door has to stay open when you shower, the wait staff in the restaurant was terrible - very nice but so slow and extremely understaffed. According to the front desk the hotel was booked - Cowboys game that weekend, wedding reception or party, etc. - but yet there was only one bartender and one waiter. We waited 30 minutes for our waiter to return so we could pay our bill (apparently only your server can settle your bill). The nicest part of the hotel - all of the valets are prompt and very nice and you receive two bottles of complimentary water (room temperature however since there isn't a room fridge).
December 17, 2013
Rated 1 out of 5 by Momof2gingers No soundproofing, unhelpful response
Just returned from a dreadful stay. I paid for a hospitality suite because we have two small children and wanted space to spread out, especially after the kids went to sleep. But we ended up with a sleepless night. We heard every word from the room next door -- including two hours of a family fight (parents and child screaming, child getting spanked), a football game on TV, and commentary on the game. It took two hours to get our son to sleep amidst the commotion. We made the decision not to call security as were afraid of aggravating the situation (I actually considered calling the police at one point) or further disrupting our own kids. But when we mentioned it at the front desk at check out, we were told that it was our fault because we hadn't called down the night before!
In addition, the toilet was barely functional and the wi-fi wasn't powerful enough to stream Sesame Street -- which we needed because the TV didn't carry PBS and we were desperate to keep our own kids quiet after our experience the night before. There was no bedding for the sofa bed, even though we had reserved the room specifically because of the extra space.
Strangely (and sort of scary), we also found a box cutter in the bathroom when we arrived.
I am scheduled to stay in another Sheraton property this coming weekend. I'm sort of dreading it.
December 30, 2013
Rated 5 out of 5 by tttttttttt owner daycare
staff and hotel clerk wonderfull
October 16, 2012
Rated 2 out of 5 by Lindsey Bought This, Received That!
Uncertain when the flickering bathroom light would burn out, completely. Not certain about the holes in the wall from a removed monitor that had once lived there; could hear through the walls of the guests next door talking entire stay; very small bathroom space and the door span only accommodates small to very small people. I like walking but finding that there was no ice on 1 of 2 floors listed, both days stay - necessitated I get dressed to walk up 2 flts of stairs or stand and wait and wait on an elevator - had some time demands to meet so it was not convenient. Walking to the nearby convention center was the only convenience I found helpful.
February 18, 2013
Rated 1 out of 5 by tinkerbell Nice Hotel- Worst service of any SPG Property
Im a SPG Platinum member and travel frequently. I've stayed at this hotel before and thought the service was mediocre but this last stay was the worst. The first weekend in November I had brought my family as my husband and I were going tot he marine ball. We checked in and they had met the request of having adjoining rooms. We were happy and the rooms were clean. We were hungry after the drive. We called for room service only to get a voicemail box multiple times stating they were busy. Thirty minutes later we received a call back and was allowed to order. The food arrived within forty minutes and was decent. Im glad it was good because we had the opportunity to have the trays in our room all the way until Sunday on our check out. The maid service did not show at all on Thursday for either of our rooms. I called on Saturday night and instead of being offered a chance for them to come replace towels or do any housekeeping they said sorry we must have maid a mistake and offered no alternative. I am used to superb SPG service but to no avail. We returned from our function to the same dirty sheet and towels we had left with. The property is great if you have an event at the convention center but if you are wanting the nightlife of Sundance square then it may be more of a hike walking than you would want. The valet service is horribly slow and unfriendly. Do yourself a favor and carry your own bags. While the valet service is slow the self parking is hard to navigate if you have a SUV and can be hard to find a place to park.
November 12, 2011
Rated 3 out of 5 by Mars76 Friendly Staff but unhelpful and uninformed
The staff was very friendly but totally uninformed and unhelpful. If you asked 3 staff members a question you would get 3 different answers. It seems like someone should kow what time the restaurant opens and closes! I needed to print documents for the show I was attending and it took me 1 1/2 hours to print 14 pages. 2 of the 3 printers didn't work and the 3rd did not work properly - had to wait 20 minutes for someone to try to help. I had a dirty tissue on the floor of my room when I checked in and it was still there the second day after the room had been serviced. The list goes on and on...Would not recommend this hotel.
September 19, 2013
Rated 3 out of 5 by DG1974 Nice, but needs improvement
The front desk staff were fantastic! The lobby is nice. The rooms need updating for sure. The bathroom is very small and the shower handle was loose and didn't work well. The room had a small TV that only one bed could see. Need Swivel mount. The doors are all painted metal doors. For $150+ I expected a nicer place. It was the only hotel in the area with rooms remaining so we took it. That did make me think though.
December 16, 2013
Rated 4 out of 5 by HoustonLady6 Great night's sleep
Very comfortable beds (a must for me since I have back issues) and love the blackout curtains that you can pull shut to block out all the light. Also, very quiet and love that the A/C was able to go very low since I have night sweats (menopause). I slept better here than I do at home! Cleaning staff was somewhat lacking as they gave us fresh towels and made our beds but forgot to tidy up, empty trash cans and leave new (fresh) coffee and cups for the next day. It looked like they were distracted or in a hurry as they only did half the job. But front desk and valet were very courteous and friendly. Overall, a great stay. Will definitely stay there again.
September 26, 2012
Rated 4 out of 5 by ABJD "Accessible" rooms have problems
When I booked, I requested the "quietest room possible" as it was very important that my child get a good night's sleep as she was in town for an important event. In fact, I had chosen a Sheraton because in my experience their beds really are the best, guaranteeing us a comfortable night.
What I got was a room directly across the hall from the noisy icemaker, also very near the elevator, and with the trains running right outside my window. I found out that the reason I got this room is that by the time I booked, all the regular rooms had already been taken and only "accessible" rooms were left.
Besides the non-optimal location of the accessible rooms (they are in the same location on each floor), the rooms themselves are very inferior. There is NO shelf space at all anywhere in the bathroom, and the sink rim is so small that it's difficult to set anything on it. Getting ready in the morning was a challenge, since there was no mirror over the dresser in the bedroom. Also, there is no tub, and the shower is truly roll-in, with no rim at all to catch the water. So when using the shower, all the water runs to the lowest point - the middle of the bathroom floor - and most of the bathroom floor floods whenever anyone showers - YUCK! I finally figured out that rolled towels put on the floor could trap the water and make it go down the drain.
Positive points - room service was prompt adn the food delicious. The pool was very nice. (And my daughter slept right through the loud gatherings of people aropund the icemaker and elevators at midnight.)
The manager was unable to switch our room, but said he would discount our room. When I got the bill, nothing was discounted, buit we weren't charged for parking so maybe that was the discount.
I would stay at this hotel again. But I would NEVER book an accessible room here. I've heard from friends that accessible rooms are usually nicer than standard rooms and I sincerely hope this is true in most hotels!!!
May 11, 2012
Rated 4 out of 5 by Buffalo83 Good downtown hotel in FW
Four day stay during June. Good location on the fringe of downtown by the water garden. If you are in decent shape and its not too hot, you could walk anywhere downtown. That said, it’s a few blocks to the heart of downtown FW.
Check-in: No upgrade of any kind (not even to club floor). Hotel was sold out due to convention, so that was understandable. Was slightly annoyed tho that as a 100+ night platinum I didn’t get put on an SPG floor (particularly for the in room bottled water, newspaper, and extra bath amenities) – instead given a regular room on the 5th floor. Otherwise, check-in was very efficient and quick, which was nice after a day of travel.
Room: Room appears to be recently renovated and modern and comfortable (for Sheraton standards). Bathroom feels very small and cramped though, and oddly there was no lid to the toilet (which at one point while reaching for a towel, I knocked another towel into the toilet). Housekeeping was spotty however, one day the bath amenities were not refilled (and I had realized I had no shampoo during the morning shower) and another day they had cut my towel supply in half. Additionally, the faucet and shower never gave cold water, which normally isn’t a problem, but I like cooler showers after running
Club Lounge: Strength of the hotel. GREAT lounge. Full breakfast served in the morning, evening service with multiple hot dishes, full sized candy bars, dessert service, fruit and cheese, and free beer and wine. Awesome attendants. Worth staying at this hotel just for the lounge.
Pool/exercise room: exercise room is small – 3 treadmills, 3 elliptical, 1 bike, free weights and resistance machine. For a hotel of its size, not that big, in fact at 530AM on one morning there was a wait for the cardio machines. did not use the pool, though it seemed big enough
Check-out: I was overcharged for parking (charged for self and valet for each day at the hotel), but this was quickly corrected with a trip to the front desk.
Overall, good hotel and not one to actively avoid. Staff top to bottom was very friendly, warm, and welcoming. Really impressed by the people. Some small stuff to improve upon (housekeeping consistency, elite recognition), but overall a recommended hotel with a great lounge.
June 16, 2012
Rated 5 out of 5 by Wildone A special evening
This stay was for a special evening and the staff certainly made it so. Their helpfulness with changing a room for me and their positive attitudes were a plus.
December 21, 2013
Rated 1 out of 5 by KOPO Service was not Starwood standards
Very disappointed in the hotel and service. Never any follow through with answers to questions. Never appropriately staffed. Different answers to the same questions. Very disappointing stay. Have stayed in several other Sheratons across the US and typically nice hotel with good service. Not the case here.
December 17, 2013
Rated 5 out of 5 by AlisonS27 Staff is fantastic!
I was so happy with how accommodating the staff at this hotel was during my stay! I needed a refrigerator for dietary reasons and made requests for additional coffee, etc., and they were right on it! The hotel restaurant was about the only place in Fort Worth that served healthy meals with actual green vegetables involved (not everyone wants a 26oz cowboy steak and fried everything.) They have a nice gift shop where I was able to buy the things I needed and a little kiosk for snacks and so forth in the lobby that included healthy options like Greek yogurt. I would definitely stay at this hotel again.
October 12, 2013
Rated 4 out of 5 by NextTrip Excellent Service
Emily at the front desk did an excellent job in providing a room upgrade and late check-out for a starwood member. Valet service person was excellent in providing rates and directions on how to get to other places (and I apologized I forgot the person's name.) The server at the Club Lounge during breakfast was also very polite and efficient in cleaning up the tables and answering other guests' questions. Nicole at front desk/reservation was also very helpful in changing my reservation. Overall the services were great! Also, the location is excellent if you have bussiness nearby since it's right off the main highways.
June 20, 2012
Rated 4 out of 5 by AMH1447 Extremely helpful staff and management
Found myself somewhat 'without a home' in Dallas as a result of the recent winter storm due to client office being closed. Hotel staff were very accommodating in providing me facilities during the business day, and manager was very helpful in offering me accommodation options if I was to be stranded overnight.
Very professional, courteous, accommodating and friendly staff at all levels!
December 9, 2013