Rated 2 out of 5 by beachmana If you want good service, go somewhere else.
First of all, check-in time was 3:00. We got there early around 2:45 and thought we would just check and see if our room was ready. It wasn't and that was OK because we were early. Well, then told it would be at least an hour before it was ready. So, we decided to go to the bar and wait. The bar in the main area was closed and were told it is always closed on Saturdays. Really??? On a weekend?? Next, we got to the bar by restaurant. Took us forever to get a drink and we also were told couldn't have certain liquor (normal stuff) because manager hadn't unlocked the cabinet.. Anytime we needed a refill, we had to go get it. Next morning went up to restaurant to get breakfast--had to ask for coffee, silverware AND once we done, had to just get up and ask for check.. Very expensive hotel for the service we received. Would not recommend this hotel!!!
January 20, 2014
Rated 3 out of 5 by JTK305 Disappointing
I think my expectations were too high. I assumed this hotel would be a cut above some of the others but it wasn't. The faucets leaked, the bath tub surface was peeling, there wasn't a fan/working fan in the bathroom so the door has to stay open when you shower, the wait staff in the restaurant was terrible - very nice but so slow and extremely understaffed. According to the front desk the hotel was booked - Cowboys game that weekend, wedding reception or party, etc. - but yet there was only one bartender and one waiter. We waited 30 minutes for our waiter to return so we could pay our bill (apparently only your server can settle your bill). The nicest part of the hotel - all of the valets are prompt and very nice and you receive two bottles of complimentary water (room temperature however since there isn't a room fridge).
December 17, 2013
Rated 3 out of 5 by Sadly99 Reccomend but with reservation - no pun intended.
This is my 3rd stay at this hotel and sadly my worst. Much with what I am unhappy amount has to do with other guests at the hotel. For 3 nights in a row there were very loud people in the hallways at 1:30 to2:30 am using foul language, etc. I did call and complain and security did come but the people went right back to what they were doing as soon as they left.
In my room there were a lot of stains on the carpet and furniture. Because of that I was constantly thinking about the cleanliness of the room. In the bathroom, there were stains as well on the countertop and wall but what really grossed me out was the blow dryer! It was sticky and disgustiing! I used a tissue to hold because I had no other option and the tissue stuck the dryer!
Lastly, in the workout center there was no air conditioning and the water cooler was empty.
I would like to say though that the valet guys were awesome! They were very polite and efficent.
February 24, 2014
Rated 3 out of 5 by TwoPod Glass in my bed
I found a piece of broken glass in my bed. I have to believe this was a malicious act perpetrated by the prior guest. I don't know what the common practice is around changing sheets in a bed that "appears" to not have been slept in. Obviously the bed was not re-made by the staff otherwise they would have found the piece of glass. Also, breakfast was ordered the night before and was delivered one hour late and missing part of the order.
May 23, 2014
Rated 2 out of 5 by PhilB1954 This hotel needs some help
No towels, no additional lotions, tub in room 371 was in poor shape. Phone in room did not work
I am very disappointed
March 21, 2014
Rated 5 out of 5 by FortWorthTraveler Spacious - Affordable - Close to Downtown
Spacious rooms. Affordable rates. Close to downtown. Nice lobby area. BEST shuttle service!!! King Corner Suite was more than enough room for our needs. Wish it had a mini fridge, though. Staff was very confused about what amenities it actually did and didn't have when asking during booking. Needs pics on website! But I do recommend it.
February 26, 2014
Rated 1 out of 5 by Jethrine84 First and Last Sheraton Experience!
This was my very first time staying at a Sheraton and based on this experience will certainly be my last. Our LARGE group comes to town every year and they know well in advance we're coming (our company books a HUGE block in all Fort Worth hotels#. They ran out of towels one night. When we called in the morning it took an hour to get them to our room #I went downstairs after 20 minutes#. It took multiple calls to get a lightbulb replaced. Lipstick on the comforter #ew)! Stood in line for a total of 2.5 hours to resolve issues. Then they charged my card a random extra amount! Called to get it resolved and was told I would get a call the next day....nothing. Called again, got a voicemail. Several others in our large group had similar terrible experiences. I have stayed at cheap motels and had far better experiences!!!!!
July 18, 2013
Rated 3 out of 5 by TR12 Very noisy room
The room was very noisy ... Could hear the people in the rooms on both sides like they were sitting in the room with us. Could hear and understand every conversation, hair dryer, toilet flush and dice roll when they were playing a game etc. not very relaxing! Hallway noise was disturbing also ... No privacy!
March 2, 2014
Rated 1 out of 5 by Neshehan Third times is the charm...NOT
I thought I would give this hotel one more try even after two less than wonderful experiences. This, my third stay left me scratching my head. Not only is parking cost way too expensive, there was no breakfast buffet, no bloody Mary mix, no wheat bread, and the walls are so thin any noise is quite noticeable. This hotel was once a four-star and reduced to a three star a while back. For the life of me, I cannot understand how this hotel is stil an SPG property.
November 24, 2011
Rated 5 out of 5 by Kristy32 Great hotel for the Money
I booked this Hotel for the convience of it being located near Cooks Childrens Hospital. I called the day of arrival to book our room. They still were able to offer me a discount of the hospital rate. Check in was fast and the hotel was very nice. They gave us a King room located on a corner. Lots of room for my little boy to play. Beds were a little hard, but hey for the price and only one night we managed!! Will stay here again if we have to go back.
June 27, 2012
Rated 2 out of 5 by MWD1945 Not up to Sheraton Standards
On arrival my room had been booked to someone else - in my name - and it took 25 minutes to fix it -- so I could get to a meeting half an hour late.
Three phone calls were necessary to get two light bulbs changed.
Renting a PG-13 movie required permission from the front desk (a good idea), which nobody knew how to do so I just went to bed.
Front desk told me the Shuttle was $55.00, and I bumped into Yellow Checker by the curb, who charges $18.00.
September 30, 2013
Rated 2 out of 5 by hungryballerina Underwhelming
Generally ok for the price. The room was big and clean enough. The breakfast buffet was nothing great, the front desk did not give us coupons (breakfast was included in our rate) and there was some delay in checking out because we were charged for our breakfast. There was also one day when we left our hotel around lunch time and when we got back that evening our rooms were not cleaned and I had to call the front desk for towels. The gym is adequate.
November 8, 2011
Rated 5 out of 5 by Tucker1 Excellent Hotel
The room was very clean. Carpet a little worn but still very clean. For the first time in all my travels, the food in the restaruant was so good I ate all my meals there instead of going out for breakfast or dinner. This is very unusual to find in a hotel restaruant.
February 27, 2014
Rated 2 out of 5 by Jeff1111 Poor Level of Service
This hotel (Sheraton Fort Worth) has poor customer service overall. There are many issues with this hotel such as toilets in the room not working properly or the iron not working. There are training issues with the staff and they are totally unorganized. If you are a traveler passing by the area, this may be a decent hotel to stay in however it is horrible for the frequent traveler staying in a hotel every week.
August 20, 2013
Rated 5 out of 5 by BarTid Outstanding personnel
With an almost full hotel, the check in staff took care of us and could not have been more accommodating. Next time in Ft. Worth will not be have any problem that this Sheraton will be our number one choice. Rooms and bar/food were very good also.
May 25, 2014
Rated 2 out of 5 by grandma2 Pleasant staff
The hotel staff was extremely friendly. They were always willing to help. That said, the room was not wonderful. The carpet was badly stained, toilet paper holder kept tilting down which caused the roll to fall on the floor, tub faucet leaked. It was comfortable enough but needed some TLC. I put the "go green" sign on my door. When I checked out did not receive my "reward" coupon for any of the days the sign was on the door. Which was 5 days. Somehow I think this is just so they don't have to clean. When I did take the sign off I did not get the room cleaned, even after I mentioned to the front desk that I removed the sign. I had to ask twice for the room to be cleaned. I would recommend the hotel because it was very quiet and unlike most hotels I stay in the drapes really do darken the room. Props for that!! Also the restaurant was not good & was extremely cold. I had to go to my room to get a sweater.
September 16, 2013
Rated 5 out of 5 by msta Very Nice and Very Clean
This hotel is convenient to the Convention Center. The staff was friendly and extremely helpful. The lounge was crowded and the service was fast. I will stay here again.
February 17, 2014
Rated 1 out of 5 by cowboy professional
This Sheraton location is not well maintained. The toilet tissue holder was hanging off the the wall and would not even hold the tissue, the wallpaper was coming off the walls, the coverlet had stains on it , there was a hole in the wall in the bathroom and the furniture looked as if it had been used for 20 years. This hotel is just not what I expected for the location.
March 12, 2013
Rated 2 out of 5 by noname1010 Hotel needs updating
This hotel needs updating! The hallways are in need of painting. In my room, the safe did not work, the bathroom sink was slow to drain, upholstered furniture was stained, wood furniture was scratched, no public television on the cable stations, and my room keys did not work twice. Although I was staying here for a meeting, I would choose another hotel next time.
September 25, 2013
Rated 2 out of 5 by Docblue453 UNWANTED SIGHT
I checked into the hotel and was given my room key. Upon entering my room I found a man changing his clothes in the room. He stated that he had just checked into the room 30 minutes prior. When going back to the fron desk, the staff acted like it was no big deal and just gave me another room. I feel this shows very unrprofession behavior .
December 3, 2013
Rated 5 out of 5 by JH76 Overnight stay
Having stayed there before it was just what we were looking for. Nice surprise to learn that it was being redecorated this year.
We'll stay longer next time.
May 25, 2014
Rated 5 out of 5 by Beckyg10 Customer Service
The attentiveness was great. Beds were extremely comfortable.
February 24, 2014
Rated 2 out of 5 by jnkchinn need help
Doesn't inform you when you checked in at the front desk
Our feet were dirty. It was the carpet in our room. Hadn't been cleaned in a while.
Our room was not made up until 5:00pm
They didn't have enough help.
We where on the club level. They didn't serve wine on weekends and food was horrible .
They didn't have enough food. Teenagers ate it all.
November 18, 2013
Rated 2 out of 5 by capecod This hotel is old and dingy
This hotel is in serious need of updates:
-Rooms old and dingy
-In wall air/heat makes noise all night
-Can hear toilet flushing in room next door, no insulation
-Workout facility is pretty weak, for a place that has 'spa' in its name
-Only staying here for a few nights to achieve award level for the year -- otherwise, would not be staying....
November 1, 2013
Rated 3 out of 5 by Carol66 This hotel bathroom needs updating
The restrooms were cramped and we had to hold the stopper up in the tub to get the water to drain out.
February 17, 2014
Rated 2 out of 5 by unhappy629 Not Happy
I stayed at this hotel because it was sponsoring the EMS conference. I had to change rooms do to the fact one of the beds had stains and hair still in it?!
The toilet in the 2nd room was having issues and both rooms had terribly stained carpet and walls. I would have never guessed a Sheraton to be this bad?
November 29, 2013
Rated 2 out of 5 by Cecaegis Disappointment
Besides the ridiculous charges of $15 per day to self-park, I came back to my room only to find the door propped wide open by the swing lock. My room was unsecured for who knows how long by housekeeping. The room was made-up, but all of my belongings were exposed to anyone who wished to steal them.
December 3, 2013
Rated 3 out of 5 by vacationsR1 Parking is a real issue
The parking is a real problem. We were backed up into the street trying to get in around checkin time. We had to go into the hotel to find someone to help us with our luggage. The valet parking might not have been so backed up had there been bellmen outside ready to help those who needed it.
December 2, 2013
Rated 3 out of 5 by cgbsae Old
This hotel needs upgrades. My room's sink didn't drain well...filled up and pooled while I brushed my teeth. Gross. It also seemed like furniture was missing. There was a giant blank spot along the wall...seemed odd. The common areas of the hotels were nice, though, and the staff was very friendly.
November 13, 2013
Rated 5 out of 5 by DallasRunner Comfortable Hotel
I stayed here before running the Cowtown full marathon and will be returning again this year. The bed was super comfortable, and it was easy to valet my car and pick it up after I finished the race.
January 19, 2014