Rated 1 out of 5 by johnnylarue not valued
In short, staff coould ve cared less that we where guests at their hotel. Any request for information or service was met with disinterest and indifference ( with the exception of our check in experience). Our prearrival request for extra pillows was questioned and then ignored, our dining experience was a disaster only marginally saved by the hostess. We sat at the table 25 mins prior to having our order taken and waited 35 mins to get our drinks (after an additional request!!!!). The food was good , but impossible to enjoy after the ordeal we went through and we had to eat in a rush after waiting so long to begin....
I will be re visiting my loyalty programs and considering other options in the future.
April 13, 2014
Rated 5 out of 5 by Matt49 Great hotel and location
My family and I enjoyed our stay. They meet our needs when we need some amenities and answered our questions. The room was big, clean, and comfortable. We will definitely stay there again.
June 3, 2014
Rated 3 out of 5 by bucayfaradji This hotel needs to be more clean for what they charge
I paid a high amount for staying one night at this hotel and my surprise was to find clipped nails all around on the night table, long hair on the bed sheets and pillows same as in the shower. As well if you are a guest from the hotel and for you pay you should have free parking and not to pay for it. plus if I am staying in this hotel and already was paid in full why not start taking that amount into my SPG account. In general I am not 100% satisfied and even sure if I would stay over this hotel once again since this was my first time staying at a Sheraton hotel and the experience was quite poor.
November 10, 2013
Rated 2 out of 5 by weekendstayer Basic hotel
Chagall's is a recommended restaurant on Sheraton's web site, we e-mailed them directly for reservations and did not get a reply. Finally we called in the afternoon and were told they were booked and we should have contacted them earlier, then they sent us an e-mail stating they were booked. There are not many places to dine and the connection to Jackson Square Mall is a negative to say the least. The overall stay does not meet the price, it should be a basic rate hotel. Fortunately there are new accommodations being developed in the area.
The staff was fine the room a little dated.
February 10, 2014
Rated 4 out of 5 by Miserablemack This hotel has always been my favourite when staying in Hamilton as we stay there during our tournaments every year.
When the fire alarm went off at 5 a.m. it was a little scary. Waiting a long period of time to hear the all clear which never came just the Fire dept.is here stand by for further info. Never heard them to say everything is ok, then just before we checked out a letter was put under our door saying they were sorry for the alarm
Also your painters were painting the only exit that people had to get down the stairs I know some people just walked on the wet paint and kept on going. It was upsetting to say the least.
April 27, 2014
Rated 4 out of 5 by IMT100thAnniversary Clean, Comfortable Room
Everything we look for in a room -- Clean & Quiet with a comfortable bed.
It was close to the Convention Center where our event was being held.
May 29, 2014
Rated 4 out of 5 by Bella07 Comfortable Stay in Central Location
Comfortable rooms, and excellent staff with a very central location in Hamilton.
May 29, 2014
Rated 3 out of 5 by KiKi007 Clean Room
The check in experience was friendly quick and efficient. Our room was pretty clean with the exception of the mildew growing in the shower.
We often choose to stay at the Sheraton because their Perfect Sleeper beds are so comfortable. However, the mattress on the bed in our room was cleary not the mattress we have grown to appreciate. The mattress was terrible.
Another opportunity for improvement would be the shower experience. The shower heads look very lovely, however, the pressure in our room was so low that ever setting just trickled out. It made it very difficult to wash my hair.
October 31, 2012
Rated 4 out of 5 by canucktrio enjoyed my stay
I had a corner room on the top floor. Very good view and a nice large room. I found the lighting a bit poor. Older tri light fixture fitted with a spiral energy saver bulb should get a proper tri light energy saver bulb to allow brighter environment, or simply upgrade the lighting fixtures. Same with the bathroom.
The bed was very comfortable. The furniture was a bit worn, but acceptable. The carpet wasn't so nice, but OK.
The hotel has a nice pool and exercise room, and an enjoyable sun deck outside the pool area (on the 3rd floor). Staff were friendly.
The highlight of my stay was an impeccably nice lounge on the 17th floor. A simple but really good hot breakfast and a wonderful attendant.
I would stay again.
October 4, 2013
Rated 3 out of 5 by Bets The room decor was dated
The hotel lobby was under construction but the room and furniture were very dated. Not what I am accustomed to when staying at a Sheraton property. Having said that, the rooms were very clean and spacious. The hotel amenities were good.
May 20, 2014
Rated 4 out of 5 by Zeeshan1 Good Hotel for short stay
Good hotel for short stay. Location is ideal for downtown commute. underground mall just adds perfect time off from business activities of the day.
May 22, 2014
Rated 1 out of 5 by bowler101 unhappy
While we stayed at the hotel on April 25 to 26, 2014, the fire alarm activated at 0445 hrs. It was not a concern that this occurred but what happened after. We waited in our room, listening to the instructions as we did. My wife and my sister who was in the next room were very concerned. We we not informed that the emergency no longer existed until my wife called the front desk and was told, much later. There should have been an all clear sounded.
April 28, 2014
Rated 3 out of 5 by Disappointed1985173272 Staff Needs Work in Public Relations
I would like to say that I was highly disappointed in the staff at the Sheraton Hamilton. The front desk staff were very unfriendly and I waited nearly 10 minutes to check-in. There were two desk clerks and only one person checking-in ahead of me. When I asked the 2nd clerk to check me in, she said, "I am in the middle of something".
Secondly, the staff at the Sunday Morning brunch were highly unfriendly and would not go out of their way to serve us. We had to get our own coffee and coffee cups.
Not a Sheraton I would return too. If ever return to a Sheraton hotel.
July 25, 2012
Rated 3 out of 5 by Kathyr Room Cleanliness
Our room was not cleaned very well, hair in the shower, hair on the chair. I do not think the cleaning staff took the time needed to clean this room right. Also, the movie channels would not work during our stay, so we called front desk and we were told they cant fix it but we will give you a credit for your room service which was only coffee, but was still good with us. When it came time to check out the lady that checked us out was not very pleasent and was not going to credit us for our coffee. She eventually gave us the credit but not before she gave us some attitude about it. This is the second time I have stayed at this particular hotel and both times it has not been up to expectations for cleanliness or service.
February 25, 2013
Rated 2 out of 5 by nbc1 Hotel needs improvement
When I came to visit the hotel 2 years ago, I was told it would be fully renovated for my conference, it was not. I also had told my first rep of 3 (they kept leaving the hotel) that I wanted my VIP on the club floor - most of them were other floor but the 17th. When I finally received club passes for them - 1 of them had to wait 2 days. The week day house keeper was extremely wonderfully, but the weekend one kept coming into our room on Sunday telling us we had to leave, even though we had reservation until Monday. More than disappointed with The Hamilton Sheraton.
June 1, 2012
Rated 5 out of 5 by NanaJ Very nice, clean and friendly staff
Last weekend I took my daughter, and 2 grandchildren for a special night away. Your hotel was an excellent choice. I was greeted by Amber at check-in and she was very personable, knowledgeable and happy to answer any and all questions. Our room was clean and the view nice. The children spent most of their time in the clean and well maintained pool and fitness room. We decided that this would be an annual event and will be back again next year. Keep up the good work.
April 18, 2014
Rated 3 out of 5 by VanBrian14 Not trying hard enough
Apparently this was a busy weekend for the hotel and they couldn't seem to get on top of it. Initial check-in was delayed while the person behind the counter just stared at their computer screen and kept saying just a minute. Then the club floor room we got was so obviously in need of a make-over it was really disappointing. All of the furniture had cigarette burns and finish missing on the edges, the plaster was bubbling up behind the wallpaper in the bathroom, and a phone jack was just hanging out of the wall. Then when we returned from a wedding reception after midnight there was a huge party going on on our "CLUB" floor with doors wide open, drunks strolling up and down the hall talking loudly, and nobody from the hotel trying to control things. It went on for hours. The only thing this place has going for it is its central location for a business traveller. We were there for relaxation and romance and got neither.
May 5, 2014
Rated 2 out of 5 by steven22 good building bad staff
One of the worst stays I’ve had, Waiting in line for 30 min to check in. They had the name wrong for the person I was staying with had to wait for a manager to come to approve the change from “fank to French” 2 of the 3 elevators didn’t work. Had to wait in line again for that as you can only use the stairs in a emergency. Cleaners didn’t take time to clean the coffee circles of night stand. Waited 30 min at the restaurant to be served she kept saying she would be right back but didn’t come back to take our order by the time she took our order the kitchen had closes. Fire alarm going off for 2 hours staff not sure if it was safe to go to our rooms or not. Wonderful building/ location but the rude staff ruined it for us. Wont be back
January 8, 2014
Rated 2 out of 5 by Disgruntled2222 Disappointed
I booked a Club Room as I always do - I have stayed here a lot for business reasons. I could not believe that there wasn't a single picture on the walls! The furniture was old and scratched. My friend who checked in later than I did was put in a non club room. Beautiful newly appointed room brand new furniture, etc. I left feeling treated very badly - I'm a Starwoods member and stay at this and other Sheraton hotels regularly and I was tricked into believing that I was staying on the best floor when that is obviously NOT the case. Very, very disappointing!
November 1, 2013
Rated 5 out of 5 by Pappy5150 Great Hotel
only complaint little to no hot water in am?????
May 13, 2013
Rated 4 out of 5 by Andoni Helpful Staff
The staff representative communicated all the necessary information about the hotel in a quick easy fashion and then assisted me in contacting others in our party with a professional easy that was very reassuring.
May 12, 2014
Rated 2 out of 5 by BandE Cheap window coverings ruined my stay
The room was nice, the bed was comfy and everything seemed clean however I was disappointed that the windows had cheap coverings on them that completely ruined the experience. We were awake at 6AM because of the cheap drapes that didn't block out any of the light. What a waste of money, this was our first time in a year to have a full nights sleep without a baby and it was completely ruined as we were up at 6AM when the light came glaring in the window. Both my wife and I were very disappointed and feel like we wasted our hard earned money and time.
August 13, 2013
Rated 2 out of 5 by jenniferb25 Expected More
From the pictures online i expected more from the hotel. It would have been nice to know before hand the pool was going to be closed for maintenance and the gym facilities were lacking. Machines did not work or were in decay.
The room was not impressive but served the purpose.
May 8, 2014
Rated 3 out of 5 by Kathy419 Activity coordinator
We were very well cared for by staff at our conference, place was clean and comfortable. The restaurant food was delicious and server was excellent .
Did not get to see sites in ur city our schedule was to full so I can't comment on the following questions.
I had a lovely stay!
May 4, 2014
Rated 3 out of 5 by Whippletree Poor IT support
On check-in I requested wi-fi in my room. As soon as I unpacked I tried to connect my iPad but was not successful. Then tried my Nexus and still no luck. I contacted Guest Services, was transferred to IT but continued in a phone loop for 5 minutes, called back to Guest Services and asked then to have IT support call me. Tried two more times in the evening and they could not contact the IT support.
Never did get a connection in my room!! Having a connection was VERY important to me but all I received was free parking in exchange!!!
January 15, 2014
Rated 2 out of 5 by Ruth25 Noisy hotel three star at best
I paid an extra 20 dollars for a corner room on the fifth floor. The walls were paper thin and we got little sleep because of intense banging on the floor above and partying and shouting in the hall after midnight. When we called guest services they claimed that they would send security but the noise continued, there was no follow-up and more importantly no apology. When I mentioned this to the front desk , I thought the least they could do was to refund the 20 dollar surcharge but instead they elected to provide me with 1000 SPG points.
October 7, 2013
Rated 2 out of 5 by unhappyinhamilton56 This Hotel room is dated and in poor condition
Room in the 9th floor is dated and desk unsuitable for any work and unable to use chair. Bed seems ok and the bathroom is clean but as I am here on business I will need to use the business centre, as work in my room will be impossible. I have shortened my stay because of this. This is a very poor working environment and not what I expect from Starwood.
April 27, 2014
Rated 5 out of 5 by JeanneB January 31 - Wear Pink For Jeanne!
I decided to declare my Birthday as “Wear It Pink Day”! I cannot think of a better way to celebrate life than launching my fundraising for the Weekend to End Women’s Cancers 2014 60K Walk.
As a regular guest at the Sheraton Hamilton and a lifetime Starwood Gold Member, the team at the Sheraton declared it Wear it Pink Day too.
What an awesome way to spend a Birthday with such a great group of people dressed in pink.
This was truly a great customer experience - a very special thanks to Syreeta for making it happen!
February 5, 2014
Rated 5 out of 5 by Pickle8 Home away from home!
We always book 2 rooms & stay here when visiting our son. This visit it was my birthday & the pool & pool room were too cold to swim (our favorite part!) the 1st night! When I called to wine, the staff went above & beyond to fix the issue! Thank-you! They took $40 off each room for that night & the next day the pool & room were AWESOME & warm! When we got back from dinner there were 2 gorgeously delicious pieces of cheesecake waiting for us with beautiful birthday wishes!! Thanks for everything from all us Pickles!!!
January 11, 2014
Rated 3 out of 5 by xvisit Bad Bar
Terrible hotel bar service and management makes "green" room service reward meaningless.
May 9, 2014