Rated 1 out of 5 by mary0626 This hotel did not meet our expectations
From the time I found out a block of rooms had been reserved at this Sheraton for our nephews wedding, I immediately made reservation for 2 rooms. One for us, the other for our adult children. Little did I know what disappointment lied ahead. We were told our room wasn't ready when we arrived,it was almost 5:00 before we were put in a room we found out later it was not suppose to be occupied, we found out why! Groceries were taken from our room,lamp had to be replace, and the second one quit working. Toilet did not flush properly. all cosmetics and toiletries laid on the floor because there want a vanity. I will stop here!!!!!!
November 18, 2013
Rated 4 out of 5 by Judge903 They tried to overcharge me
Room was nice and the hotel is good and in a great location. Only problem was when I went to check out via the in-room checkout feature, I noted that Sheraton tried to charge me for a bunch of liquor and snacks from the mini bar that we did not use. Maybe housecleaning got liquored up. Then I had to wait about 15 minutes to check out in the lobby and discuss this in person. They corrected the invoice with no issues, but being a preferred guest meant nothing as to saving time. It was a though the counter was understaffed and the ones that were working were just up there taking their sweet time. I thought I was in a Walmart it took so long to check out.
November 29, 2013
Rated 2 out of 5 Very Disappointed
I was very disappointed with my recent visit. I have stayed at this hotel several times previously and this visit was by far the worst experience. I felt that the customer service was lacking. Some of the front desk staff were slow and incompetent. They did not follow through with request.
December 6, 2013
Rated 5 out of 5 by Bigal67 Best Experience
I recently stayed at the Sheraton in Chicago and was very satisfied. The bed was one of the most comfortable I have ever slept on.
The only potential negative is the snack service tray.
Staff was excellent in managing any of my requests and hotel facilities are excellent. The hotel has a snack bar with food and beverages for the quick meal and also a nice full service restaurant where I ate breakfast.
December 5, 2013
Rated 5 out of 5 by EdG3 Fully decked out for the holidays
The Sheraton on Thanksgiving weekend was in full swing for the holidays with a huge decorated Christmas tree in their high ceiling lobby. The rooms were very comfortable with high quality fabrics and bedding. The complementary workout facility has new high tech equipment. Our son loved playing in the indoor pool. This time we walked him down the street to the Navy Pier for his first trip to the impressive Children's Museum out there. The breakfast in the club lounge was perfect for all of us to start our day.
December 3, 2013
Rated 4 out of 5 by Sparkolina Surprise Chicago Find
We had never been to Chicago before and used points to stay overnight at the Sheraton. Between the view of the lake and river from our room on the Club Level and the delicious meal we had at Shula's, it was one of the nicer Sheratons we have ever stayed at. In addition, our check in was the best experience we have ever had at a Starwood hotel. We will stay here again the next time we are in town.
December 3, 2013
Rated 5 out of 5 by SIUPhD85 All 1200 rooms filled for Thanksgiving
Many marching bands, cultural groups, and spectators stayed at the Sheraton for the parade. I thoroughly enjoyed the buzz and the holiday feel.
From our room on the 9th floor, we enjoyed a grande view of the cityscape.
Parking was easy and comfortable.
My only disappointment was that we could get nothing to eat in the restaurant; I eat vegan, and my wife eats dairy free/wheat free. BUT, within walking distance, the very helpful concierge directed us to three most accommodating restaurants with great ambiance in addition to preferred food choices.
November 30, 2013