Rated 4 out of 5 by Andy2015 This hotel is outdated
Outdated for 4 star hotel. Other than that, friendly staff, close to everything, shopping, events, parks.
July 6, 2015
Rated 2 out of 5 by Linda380 Overpriced-No frills
Took 45 minutes for a request of 2 non-down pillows, one call and a trip down to lobby. Then when the man brought up the pillows he shoved them in my face. I requested an extra cot or recliner both online and at booking d/t health reasons and never received either or a follow up. I was quoted $58 for parking online during booking had to pay $63. Absolutely no frills for the amount you spend.
July 4, 2015
Rated 3 out of 5 by mojo33 gross bathrooms
the hotel is out of date, and the bathroom walls looked like someone bled all over the wall from the rusty pipes. this was a disappointing stay, one I will never stay at a sheraton again.
June 7, 2015
Rated 5 out of 5 by Stitchedup Added to my bill after checkout
I obtained a copy of my bill on checkout, it was correct.
On my return to the UK they sent a revised bill adding a charge for a bottle of wine an hour and a half after I checked out.
I wonder how many people would miss this type of activity, having checked the bill on checkout?
I had a great stay at this hotel but it is now ruined. I am furious.
May 25, 2015
Rated 5 out of 5 by Stitchedup Added to my bill after checkout
I was very happy with this hotel until I got home. On checkout I got a copy of my bill which was correct.
On my return to the UK they sent me a revised bill and added a bottle of wine which was charged an hour and a half after I checked out of the hotel. Now I am furious as I wonder how many people would miss this after getting a copy of the correct bill?
May 25, 2015
Rated 4 out of 5 by JeffandDoris Great location / needs updating
Reserved a king room, received a double bed room, even after registering to be a Starwood Preferred Guest I was changed to another room, only to receive a double bed. Elevators were slow at times. Lobby bar VERY pricey (even for Chicago).
May 20, 2015
Rated 2 out of 5 by JWLEE Not Impressed
The hallways stayed cluttered with room service trays. Some were there over 24 hours. It was quite shocking.
May 20, 2015
Rated 5 out of 5 by alexavc11 Great Stay!
Staff was very friendly and helpful. I used the gym twice during my stay, equipment was great and the hotel gym had a nice view of the city. My room was very spacious and bed was extremely comfortable. Great location for the hotel, in walking distance of everything, including Millennium Park if you're a tourist.
May 20, 2015
Rated 3 out of 5 by tinleyjohn 2 night stay
We booked this hotel from suggestions from friends. The hotel and staff were great up until it was time to leave. We live in the suburbs so we drove our car to the hotel. We used the valet service they had. When we went to pick up our car we had the shock of our life. The price to park your car at the hotel is outrageous. After spending a large amount of money at the hotel I would of thought they might of validated our parking. No such luck. We had to go down to the bottom floor to pick our car up. I am assuming they have valet down stairs so other people can't see how upset people get when picking up there cars. It would of been cheaper for me to take a taxi from the far south side suburbs to pick us up and drop us off after our stay. Not a place I would recommend for local people looking for a weekend get away. The staff in valet check out looked at us and told us that next time we shouldn't use valet if we were that upset.
May 12, 2015
Rated 4 out of 5 by Natasia Broken TV
Unable to get stations 9 and 30 (CNBC) the whole week I was there. Annoying.
May 1, 2015
Rated 4 out of 5 by AlNY Great Staf
I cannot say enough about the staff. They were pleasant and helpful. Rory Darty who checked my party in was so welcoming that he set the stage for our stay. Thanks Rory!
April 27, 2015
Rated 2 out of 5 by TRAN69 It was not worth $500 a night
I stayed 2 nights, $500 a night, I only slept 4 hrs each night due to lousy noises coming from the ac conditioning. Called for service on next day, could not fix it. No free water at all. For $500, I was hoping I could sleep better
April 22, 2015
Rated 5 out of 5 by Wayne7777 Our favorite place to stay
Very nice hotel! The only item is when you pick up your car downstairs and the cost shocks you! We arrived late Sunday and left mid morning on Wednesday. $180. Just wasn't expecting that!
April 9, 2015
Rated 2 out of 5 by JR667766 This hotel lacks evening restaurant facilities, and even inadequate eating facilities for a conference during the daytime
The room and lobbies were fine. The lounge facilities were very limited. And the restaurant facilities available in the evening were non-existent. That was the greatest problem. Have a good evening restaurant, medium price, for those who want to stay in the hotel. I also found the accommodations and offerings in the Club Lounge inadequate. I would probably not come back to the hotel, and I will be wary of other hotels owned by Starwood after this experience
March 30, 2015
Rated 5 out of 5 by NSTAteacher Great View
I had a great view of the river as it was dyed green for St. Patrick's day. It was fun to see from above! The over all location was great for visiting dowtown Chicago! I highly recommentd this hotel.
March 22, 2015
Rated 5 out of 5 by coolman219 Amazing Concierge
Paula at the concierge desk made our stay! She went above an beyond to help us get up to our room when the elevators were backed up and we were in a hurry to leave for dinner. She even called ahead and had a private room waiting for us at dinner. A total surprise and much appreciated! Its things like this that keep me a Starwood member! I loyally stay with you whenever I travel.
March 5, 2015
Rated 5 out of 5 by jackieW28 Awesome view
Near to attraction, spectacular view, staffs are very friendly and attentive.
March 2, 2015
Rated 3 out of 5 by cindy66 This is a very very nice property
I stay at this property every year for a meeting. This year was not the best one, still very nice property and clean. The TV in our room did not work, bought a movie stopped half way into it. Called front desk and it was taken care off , after a call once i saw my bill. Could not open mini bar? Not sure what that was about? And after 32 minutes each day finally had hot water in the shower. I will stay at this hotel again, Ill check it out before I unpack.
March 2, 2015
Rated 5 out of 5 by Sue222 Warm oasis in freezing Chicago
I arrived in brutally cold weather in February for a one-night stay here. I enjoyed an excellent cheeseburger and fries in the Chi Bar with cordial service from their staff. I stopped in to Shula's for a glass of wine and dessert. The next morning I enjoyed an equally excellent eggs benedict in the LB Bistro and Patisserie. This beautifully maintained property gave me every reason to stay indoors and enjoy their amenities. This is my third stay here since 2006, each one an excellent experience.
February 25, 2015
Rated 5 out of 5 by librarian52 Staff was helpful and accommodating
Your staff went out of their way to assist me every day. The Concierge staff was helpful in responding to my questions about transportation, directions & restaurant recommendations.
When the blizzard hit, the staff made it appear effortless to extend my stay until I could arrange a departure. I was so very grateful!
February 4, 2015
Rated 5 out of 5 by Peggy1985 Amazing Service
We arrived to the Sheraton Towers during a blizzard! Adam received us at the reception desk and was extremely responsive to our weary requests. Our requests were compounded with some specific facility needs. Adam patiently reviewed all our requests and met each one. Seldom have I received such responsive service from a front desk; which has prompted me to complete this detailed review. Chicago Sheraton should be proud to have an employee which makes such a difference. We definitely recommend this hotel and will return for a more recreational stay.
February 2, 2015
Rated 5 out of 5 by lz123 Excellent weekend in an excellent Hotel
Celebrated our 21 wedding anniversary with a weekend in downtown Chicago. The stay was excellent and we were blessed to receive complimentary breakfast on one of the mornings we were there. The valet and housekeeping staff were outstanding!
January 28, 2015
Rated 2 out of 5 by Mart7 Terrible Customer Service
It took me 6 phone calls, 4 different people, 2 managers and multiple emails to get a NAME added to a room.
I am supposed to get a credit, but no ones knows how it's done, what card it's going to, or if they can transferred to an active card (as i paid for the room in full over 3 months ago and that card is now expired).
In addition, since the room was paid for so far in advance, we are not able to transfer our SPG points.
January 19, 2015
Rated 5 out of 5 by Northwest2014 Nice views. Great staff.
Very nice brief mid-winter stay. Views toward the now frozen river are amazing. Hotel was very quiet and probably quite empty, being mid-winter. Was granted early check in, late checkout (spg gold perk) and also consideration of my request for a view by Ms Pearson at check in, who was very friendly and helpful. Had a great rate which included self-parking in a heated garage. Bell Staff and concierge services also great.
January 13, 2015
Rated 5 out of 5 by Mikky Best family stay ever
Stayed with the family including 2 little kids. SPG recognition was more than what one can ask for. The hotel front desk manager took care of all our needs even before our arrival. The bar they set was very high and tried to accommodate every request rather than making excuses why they can’t. This above and beyond hospitality is in the DNA of SPG program which distinguishes it from the rest.
It turned my business trip into a terrific vacation for the family. You can walk to pretty much anything Chicago downtown has to offer.
January 6, 2015
Rated 4 out of 5 by Bren47 enjoyed our stay. Thank You!
We came into the City to enjoy the Christmas Lights and Windows with the kids. We were woke up on Monday Morning to the pounding and drilling of construction going on in the hotel. I realize at some point hotels have to upgrade and fix things, but they should ask the hotel guest if they are leaving early or sleeping in and adjust their rooms so they dont have to be woke up before 8AM to this. My son was sick so he needed to sleep. When I aproached the front desk about a late check out so my sick son could stay and rest with my husband, I was just hoping for a 1PM check out and the front desk gave me 4 at no extra charge because he was sick. That was awsome, so my other kids could still enjoy our activities. When I commented about the room being noisy and we were woke up, they took money off the room. THAT IS "GREAT" Customer Service and for that reason I will stay at this hotel again. I have told several people about how nice and helpful the front desk customer service person was. Everyone in the Hotel was good from the Bell Hop to desk people. Thank you for what could of been a bad experience to a good one.
December 29, 2014
Rated 5 out of 5 by DVTV Kind, Attentive and Accomodating Staff
We were planning to stay two nights but easily stretched it to three once our plans changed. My husband was stuck in bed on the last night due to his medical testing, Connie up on the club level, offered and prepared a tray for him to enjoy in our room. We have stayed at this hotel multiple times and have always been pleased with the service we receive. Thanks for another great stay.
December 27, 2014
Rated 4 out of 5 by TravelinKen Large, Comfortable Hotel in Downtown
This was my first stay at the Sheraton downtown and I was upgraded to a club level floor. The room was very large with bright bathroom (that I really liked) and big closet. The carpet and furniture looked new. The bed was also very comfortable. The hotel is very close to the main shopping area. Don’t let the GPS directions fool you, if you are walking you just cross the street and walk across the promenade/park on the same level as the hotel entrance and walk onto Michigan Ave.
The hotel is huge yet very comfortable with many sitting areas in the lobby and around the first floor of the hotel, bars, restaurants and offers a lot to any guest. The décor and layout made it feel more cozy than it was for such a big hotel. The hotel is convenient to Michigan Ave (walking) for shopping or exploring the city. For SPG loyal members, there is a Club room, a dedicated check in line, and what seems like a good chance of an upgrade.
The only downside was the Sheraton Club which was not very inviting. The entrance to the club is inviting and nicely decorated but the remainder of the club has no personality and no décor. It’s just a big room with some tables thrown in.
Unfortunately, there were way too many children in the club when I was there and the food/beverage selection was very limited.
December 24, 2014
Rated 5 out of 5 by jrjr353 Our annual Holiday Weekend destination
Every year I take my family into the city for a weekend shopping, dining, sightseeing. There are a number of fine SPG properties in downtown Chicago, but we always stay at the Sheraton Towers.
The location is perfectly situated; everything we love doing is just a short walk away. The staff - from the valets, to front desk, to room service, to housecleaning - are efficient and courteous. The expansive lobby and promenade level are favorites of my kids for exploring and simply hanging out. The recent renovations are well done and everything seemed fresh and new.
I had booked two rooms and requested that they be adjoining. When we arrived, I found out that we had been upgraded to an Ogden Suite, which is essentially two rooms connected by a double-room-sized parlor! Amazing and something that my family and I will never forget. There was a handwritten note and snack tray on the dining table when we arrived. The note thanked me for my loyalty and mentioned that this was my 50th stay at a Sheraton. It was a wonderful touch that kicked off a great weekend for me and my family.
See you again next year ... if not sooner!
December 23, 2014
Rated 4 out of 5 by FlyingProf Great Staff
The front desk staff was very friendly and helpful and I got an upgrade to a corner room. The SPG platinum line saved me a lot of time. The facilities were a little old but still spacious and comfortable.
December 17, 2014