Rated 4 out of 5 by Low6388 Wrong data updated for my last stay
When I was checking my accumulated point with the hotel. the staff on duty at the front counter is very helpful to let me know the point so far I have with the SPG hotel group. surprisingly he told me that my point accumulated was only closed to 1,400 and it was totally out, after I was asking him to retrieve my past staying record, he estimated that I should have more than 3,000 points.
He promised to methat he will make the necessary adjustment accordingly and will let me know the final result.
My question is how can this case happen on me and what is the hotel going to deal with this case? I hope to get the good answer of my above concern, thank you
December 4, 2013
Rated 4 out of 5 by Jakey Home in Shanghai
Sheraton Pudong always makes me feels like home whenever I travel there for business. The staff (Gina, Cynthia, Tina, Bella, Ken and Shirley) at Executive Lounge always awesome taking care of my needs. Thank you again.
December 3, 2013
Rated 5 out of 5 by keithxyx Sheraton Pudong
Good restaurants & bars
Service very good
December 2, 2013
Rated 4 out of 5 by validice about breakfast
- the location is good
- the SPG recognition was good
- the room was clean and comfortable
- the laundry service was good, I got a elegant message that one of my shirt was broken and could not be washed, very good
- at check-in, I asked for a breakfast box for the day of departure, for I had to catch an early morning flight, when I was checking-out, there's no breakfast box - not good
- the cashewnut at the club lounge breakfast tastes rancid - very bad
November 29, 2013
Rated 4 out of 5 by Simonkin2013 Nice hotel, caring staff
A nice hotel ideal for business traveller who pull us closer to home.
November 29, 2013
Rated 5 out of 5 by Simonkin2013 An ideal hotel for business traveller
Staying in this hotel would be pleasant and lots of personal touch, just let me feel at home, an ideal hotel for frequent business traveller.
November 27, 2013
Rated 5 out of 5 by InternationalWanderer Great lounge
The business lounge at 37 floor is great. The staff there are so friendly and helpful. The food and drinks are much better than before. It is a relaxing environment for people to rest, chat or meeting. That is the place I want to stay whenever I am back to the hotel. Thank you very much to the lounge staff. You have done a great job!
November 25, 2013
Rated 5 out of 5 by Huscrs This hotel has staff that delivers WOW
The staff on the 37th floor Club Lounge delivers WOW in being attentive, prompt, all while giving great smiles!! Gina, Kay & 1 other Starwood professional EXCEEDED all my needs prompting me to award them with a WOW! One other super star was Denis, a Chef in the main restaurant - he made me smile with his awesome cooking!!
November 19, 2013