Rated 2 out of 5 by peter check-in
very disapportanted when i check in last week.
there was a line up for check in with around 5 guestes, suddenly a lady jump to the queue and approaching the counter for asking room availability which take more than 2 mins.
your staff are fully aware, but no acction taken and keep servicing the lady.
I voiced out to other staff, the feedback from him is nothing but show me he can/will do nothing.
June 10, 2013
Rated 5 out of 5 by ivanlee Strong Platinum recognition, excellent service
For my various trips to this hotel, i have never failed to get a room upgrade to suite (i am a platinum member). Customer service is excellent - staffs are helpful and thoughtful.
The hotel is also located near the MRT (within 3 min walking distance) and beside a mall, making it very convenient.
Absolutely, among my favourite SPG Sheraton hotel!
January 26, 2014
Rated 5 out of 5 by Arthur85 My Stay was Great
excellent facilities. nice club lounge. great rooms.
March 29, 2014
Rated 2 out of 5 by Tony8 Gym Without AirCon
I used to stay in this hotel when I come to Shanghai. However I do not see improvement in services. Gym aircon has not booking since my last visit one year ago, Chinese restaurent's menu never change for past three years (at least), house fly seen during breakfirst, Around 7am, the fire alarm at gym rang for more than 20 mins and no one act and I need to call the front desk to check.
July 26, 2012
Rated 5 out of 5 by Cmer092 Smell and Hot Water
The first room that I stayed in had a terrible smell. I think it must have been a smoking room, but it also had the smell of mold and mildew. It was very strong.
The hot water did not work in the room . The best I could was to get it Luke warm.
I was moved to another room. It was better but did have a mildew smell in the shower. There was hot water in this room.
Staff was Great!
April 6, 2013
Rated 4 out of 5 by TomChina Shanghai Pudong Sheraton
I have stayed at this hotel in Shanghai many times over the past 6 years. It happened that I was at this hotel this week on my birthday. The Director sent a complimentary cake to my room to recognize my birthday. I was very surprised and pleased that the hotel paid attention to the information in my SPG profile, and that they went out of their way to make this very kind gesture.
March 19, 2013
Rated 5 out of 5 by Tony1125 really good hotel
comfort, silent, overall feeling is very good
March 23, 2014
Rated 2 out of 5 by VPEngineeringGBI When busy, forget Platinum benefits
Stay here a lot. Really like the suites given to Platinum members. Really busy when I checked in, only got 5th floor smoking suite. Next day, asked for better room. Denied. I checked the availability, I was lied to. (plus I overheard the conversation between my check in guy and Frank in Mandarin. oops). NIce hotel, disappointing treatment of a VERY regular guest.
May 14, 2013
Rated 5 out of 5 by jno1 Good hotel for business in Shanghai
I've been coming to this hotel for several years. If I have business in the area or plan to go to the airport I tend to stay here. The staff is great and the rooms are nice.
March 9, 2014
Rated 5 out of 5 by vincentg88 SPG Recognition
Very happy to stay at this hotel in Shanghai as SPG members are really been treated well by the hotel. In addition, I also enjoy the beautiful view at the club lounge.
March 10, 2014
Rated 5 out of 5 by sd01 sleep
This hotel and staff make these accommodations very comfortable and I'm truly grateful for all recognition and professional and personal care consistently and graciously given, thanks
March 6, 2014
Rated 5 out of 5 by vincentg88 Very professional and caring staff
I am writing to thank the staff of the hotel in helping me to recover my lost item due to my own carelessness.
They response to me immediately despite of my late night call. I really appreciate the staff and it is really nice in staying at a caring hotel.
February 16, 2014
Rated 5 out of 5 by AyetoZee Great hotel
It's a great hotel with very convenient location (Subway station just steps away from the hotel entrance), helpful and cheerful staff, new and nice facilities. The only defect I encountered was some adhesive tape remaining on the plug base above the basin in the restroom and the screws fixing the make-up mirror on the same wall were loosing somehow.
March 7, 2013
Rated 5 out of 5 by InternationalWanderer Great lounge
The business lounge at 37 floor is great. The staff there are so friendly and helpful. The food and drinks are much better than before. It is a relaxing environment for people to rest, chat or meeting. That is the place I want to stay whenever I am back to the hotel. Thank you very much to the lounge staff. You have done a great job!
November 25, 2013
Rated 4 out of 5 by folsomqre work trip
Plus: the 37 floor did a great job supporting the need of my staff to meet in the conference room. Gina and team did an excellent job helping us have a productive enjoyable trip. The male attendant I did not get his name) was exceptional.
Minus: I do not care for the 1st floor dining (breakfast). Too hectic, low service. food is OK at best.
January 27, 2013
Rated 3 out of 5 by JLJB2 Nothing special
Platinum member; no upgrade, no newspaper, no fruit.
March 16, 2014
Rated 3 out of 5 by cheec This hotel needs to be upgraded
1. The hotel room has bad odour from smoking even I stayed at non-smoking floor.
2. The shower amenities not appealing to use. It may be a personal preference but I will not use.
3. Breakfast at the cafe was absolutely untasteful and of no quality and standards.
4. The power plugs are dated and insufficient for use for twin sharing.
October 16, 2013
Rated 3 out of 5 by Honeymoon123 Poor Staff & No WiFi in room
I checked in after 9am. Front desk staff either was new or had sleeping problem. I had to repeat my question several of times and then she will give 1 or 2 word answer. No WiFi available on 1 night as they basically no WIFI except at Club lounge or Lobby. Luckily Club Lounge staff was nice enough and get me one next day in the morning.
September 2, 2012
Rated 5 out of 5 by Huscrs This hotel has staff that delivers WOW
The staff on the 37th floor Club Lounge delivers WOW in being attentive, prompt, all while giving great smiles!! Gina, Kay & 1 other Starwood professional EXCEEDED all my needs prompting me to award them with a WOW! One other super star was Denis, a Chef in the main restaurant - he made me smile with his awesome cooking!!
November 19, 2013
Rated 5 out of 5 by Sly68 My home in Shanghai
I love this hotel. No, it is not the luxuriest, poshest. However, it is extremely comfortable, cozy. It gives me a home feel.
Staff are extremely friendly. Location is great, with metro station right on property.
Restaurants are awesome, breakfast delicious. Price is competitive. Internet complimentary (could be company deal)
April 20, 2013
Rated 5 out of 5 by miaomiao206 very good hotel
good location, friendly service people, recognition SPG members. a very nice massage place nearby,will be back again.
March 4, 2014
Rated 4 out of 5 by PradeepNair Value for money
Excellent room with ample space
March 14, 2014
Rated 5 out of 5 by Wingding Consistently good service and value
I am privileged to be a frequent guest of this hotel. An excellent location. Subway just a few steps away. Short taxi ride to CBD. All inhouse facilities are top notch. Rooms are quite spatious, and user friendly. Staff professional, well trained, and always quick to accommodate. I look forward to my next visit.
February 18, 2013
Rated 5 out of 5 by LAETH perfect hotel
thanks alot for sheraton hotel pudong , really i enjoy my stay in this hotel service very good , fast check in and check out , room very fashion and clean , staff very kind and helpful , after all this hotel real 5 star hotel .
February 1, 2014
Rated 4 out of 5 by Man524 Security
I think it would be more safe if using our room key to access the floor on the elevator. This will avoid those non-hotel guess to access the floors they want.
February 17, 2014
Rated 5 out of 5 by DPhilly Great staff
I stay this hotel quite often. Each experience never failed me and I always had great experience especially with great staff members across board. Thank you!!!
February 14, 2014
Rated 3 out of 5 by 10spro Sheraton Pudong
Staff need to improve English, especially front personnel, phone operators. Room need better dusting behind the beds
February 22, 2014
Rated 4 out of 5 by ShanghaiTravel No Wifi internet in the room
I am really surprise by the absence of Wifi broadband in the room. I have always stayed in Sheraton or SPG hotels when i travel for business and this is the 1st time i am coming across this lack of facility. I would certainly be looking out for other alternative next time i am in Shanghai.
December 18, 2012
Rated 5 out of 5 by Happycamper814 I'll come again
My stay was very enjoyable.
Check-in was quick and professional.
Room size was good and clean.
Staff was very helpful.
The breakfast had a good variety and quality of dishes were excellent.
The fitness gym was a bit small.
The room safe did not unlock but staff came in and fixed it.
March 8, 2013
Rated 4 out of 5 by HKers Service at receptoin
I stay here many times. One consistent phenomena is I feel it is under staff/ not focused.
At check in/check out at later in the night or earlier (8am) check out, the no. of staff at the reception desk is left with one, not enough to cover the additional workload that might appear.
August 5, 2012