Rated 4 out of 5 by Clay50 Nice hotel
Hotel has a friendly staff and very nice facilities. The breakfast in the restaurant was excellent. Nice selection of channels on the TV. Very convenient to public transportation as a subway stop is right by the hotel. Fitness facility could be a little better, but not bad.
June 26, 2014
Rated 5 out of 5 by Sly68 My home in Shanghai
I love this hotel. No, it is not the luxuriest, poshest. However, it is extremely comfortable, cozy. It gives me a home feel.
Staff are extremely friendly. Location is great, with metro station right on property.
Restaurants are awesome, breakfast delicious. Price is competitive. Internet complimentary (could be company deal)
April 20, 2013
Rated 5 out of 5 by Huscrs This hotel has staff that delivers WOW
The staff on the 37th floor Club Lounge delivers WOW in being attentive, prompt, all while giving great smiles!! Gina, Kay & 1 other Starwood professional EXCEEDED all my needs prompting me to award them with a WOW! One other super star was Denis, a Chef in the main restaurant - he made me smile with his awesome cooking!!
November 19, 2013
Rated 4 out of 5 by mwzhu4 Preferred Stay Choice in Shanghai
Very convenient location: next to a subway station and a shopping center. Clean and bright room. Very friendly and helpful staff. Good choice of breakfast. But had two bad experiences when the booked nonsmoking rooms have strong smell and I had to call staff for air refreshment.
June 13, 2014
Rated 5 out of 5 by Wingding Consistently good service and value
I am privileged to be a frequent guest of this hotel. An excellent location. Subway just a few steps away. Short taxi ride to CBD. All inhouse facilities are top notch. Rooms are quite spatious, and user friendly. Staff professional, well trained, and always quick to accommodate. I look forward to my next visit.
February 18, 2013
Rated 2 out of 5 by CESARYU Smoking
arrived at 11PM, 12MAY, checked at Non smoking room, but the room with strong cigarrett smell.
Request change the room, anew room after 2 hours.
The hotel management looks like they do not have any policy for Non Smoking guests.
Those smoking guests can smoke anywhere of the hotel......
May 16, 2014
Rated 5 out of 5 by InternationalWanderer Best business Lounge
The business lounge at 37 floor is one of the best I have ever had. The environment is very comfortable and convenient. Lounge staff Shirly, Bella, Tina, Gina, Kay and Sally are so friendly and helpful. I am a picky person but really have nothing bad to say. Good job, boys and girls and keep it up!
March 31, 2014
Rated 2 out of 5 by SPGfrequent1 So Need improvement
Furious: Worst concierge service ever, with SPG, filed a complain with the customer feedback manager, and she was hopeless, and arrogant, not the kind of help you would get from hotel.
Swimming pool was not clean.
Air conditioning in the room need to be cleaned.
June 11, 2014
Rated 5 out of 5 by JLCCIC The hotel is at a good location
Convenient and comfortable for business and family stay. Subway station is right beside the hotel.
August 4, 2014
Rated 5 out of 5 by Voy2 I am always happy to return
I have been staying at this hotel every time I am in Shanghai and I always have great experience. This time was the same, I am SPG gold level, I was greeted and thanked for staying at the hotel and upgraded to suite. It felt so good after some rough traveling in China! I really enjoyed it!
April 21, 2014
Rated 4 out of 5 by ShanghaiTravel No Wifi internet in the room
I am really surprise by the absence of Wifi broadband in the room. I have always stayed in Sheraton or SPG hotels when i travel for business and this is the 1st time i am coming across this lack of facility. I would certainly be looking out for other alternative next time i am in Shanghai.
December 18, 2012
Rated 3 out of 5 by July2014v2 rated
Long check in time and not so friendly staffs at breakfast who are more concern of themselves than customers.
July 27, 2014
Rated 5 out of 5 by Happycamper814 I'll come again
My stay was very enjoyable.
Check-in was quick and professional.
Room size was good and clean.
Staff was very helpful.
The breakfast had a good variety and quality of dishes were excellent.
The fitness gym was a bit small.
The room safe did not unlock but staff came in and fixed it.
March 8, 2013
Rated 4 out of 5 by HKers Service at receptoin
I stay here many times. One consistent phenomena is I feel it is under staff/ not focused.
At check in/check out at later in the night or earlier (8am) check out, the no. of staff at the reception desk is left with one, not enough to cover the additional workload that might appear.
August 5, 2012
Rated 5 out of 5 by Mrbruce this is hotel is great value
for the price and location this is one of the best you will find in Shanghai . the staff are well trainned and makes me feel like i am at home.
July 17, 2014
Rated 5 out of 5 by JR4828 Wish there was better WiFi
no WiFi in the rooms so my phone is non-op at this facility (this alone will deter me from frequenting this property)...
Otherwsie, it was spectacular...
Lobby WiFi dropped me 4 times within qa 15 minute session (reall aggrevating)...
Let me know when you've UPgraded!!
September 21, 2012
Rated 3 out of 5 by kwongeddi WIFI connection
I can understand there is no WIFI connection in this hotel, however I thought I could have the internet charge (RMB100/day) waived during my stay as I am a Gold Member, no?
Need an upgrade really soon for the hotel in such a big city. Even Xiamen Sheraton has WIFI.
August 5, 2012
Rated 3 out of 5 by Littlegiant New Sheraton in Shanghai Pudong Area
This Sheraton hotel in new opened on Shanghai Pudong area. If you are arrived and worked in pudong area, it will be good choice for you. This hotel also has good view to see the Bund. The hotel club lounge offer good meal and drink. The room is very new and comfort.
September 20, 2012
Rated 4 out of 5 by HKers Meet business needs
A frequent destination for me. Sometimes good, sometimes a little under expectations in room maintenance or staffing at reception.
Generally good for business need and the price we paid. If the buffet breakfast could have some more variety, that would be better.
March 3, 2013
Rated 4 out of 5 by Chipper Wow rooms but lackluster service
Suite was spacious and well appointed - but service issues marred the stay. Slow service in lobby cafe, poor response to maintenance issue in room. Staff just seemed kind of rough around the edges. But in this part of Pudong it's probably a good bet.
April 13, 2014
Rated 5 out of 5 by vincentg88 Very professional and caring staff
I am writing to thank the staff of the hotel in helping me to recover my lost item due to my own carelessness.
They response to me immediately despite of my late night call. I really appreciate the staff and it is really nice in staying at a caring hotel.
February 16, 2014
Rated 5 out of 5 by Taoj Service Quality
Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week.
June 14, 2013
Rated 4 out of 5 food need to same as per menu
i had dinner both nights - 2nd night i ordered thai green curry vegetarian - yes vegetables were their but no curry, upon request again rather than making new dish, chef just added some curry on my current dish/ plate, is this we expect from 5 star hotel.
October 26, 2012
Rated 4 out of 5 by Pudongvisitor Good hotel, gym disappoints
The equipment in the gym especially the running machines are frequently out of action and the gym is too hot in the summer with the air-conditioning completely inadequate
No SPG points if you stay in the residences!
May 26, 2014
Rated 5 out of 5 by Lujh This hotel is very good
Everything is good in this hotel, I like it.
July 27, 2014
Rated 5 out of 5 by appliko Very nice stay
I spend many days and nights far from home each year, alone, while this time I was with my family.
It has been very nice to get a good upgrade (thanks, Platinum) also for the 2nd room
Wonderful view, nice suite, nice staff make everything easy
September 11, 2012
Rated 4 out of 5 by DAY1106 Convenience for buisness travller
The hotel is located close to a station on Metro Line No. 4, very convenient to take metro to the city centre and other attractions. Taxi ride to Puting Airport normally takes you 45 minutes and the taxi fare is about 150 RMB.
April 21, 2014
Rated 5 out of 5 by Mike59 Great Staff!!!
As always, the staff was very helpful and accomodating.
I requested a late check out prior to check in and was confirmed before arrival.
The ladies on the Club Floor are always efficient and friendly making you feel welcome on every stay.
March 8, 2013
Rated 5 out of 5 by Ho0413 Ideal hotel
A good choice of hotel for family trip. My daughter aged 5 like the swimming pool most and had a good with her dad. I love the prefect buffet breakfast with plenty of food choices. Room is neat. Most of the staff spoke very good English.
April 10, 2013
Rated 5 out of 5 by francob great hotel
From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay.
Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay.
June 13, 2013