Rated 4 out of 5 by Chipper Wow rooms but lackluster service
Suite was spacious and well appointed - but service issues marred the stay. Slow service in lobby cafe, poor response to maintenance issue in room. Staff just seemed kind of rough around the edges. But in this part of Pudong it's probably a good bet.
April 13, 2014
Rated 5 out of 5 by EB69168 Hotel perfectly located for business and leisure
the title says it all.
it was perfect except the side window that was not completely sealed causing the noise and a bit if cold to enter the room. I only found out the last day.
April 11, 2014
Rated 5 out of 5 by vincentg88 Good Breakfast
The variety of breakfast is really good. Food are very clean and taste. Also good combination of Chinese and western cushiness.
April 6, 2014
Rated 5 out of 5 by bolar This hotel has friendly staff
Staff in this hotel, especially in the executive center are very friendly and helpful
April 4, 2014
Rated 5 out of 5 by InternationalWanderer Best business Lounge
The business lounge at 37 floor is one of the best I have ever had. The environment is very comfortable and convenient. Lounge staff Shirly, Bella, Tina, Gina, Kay and Sally are so friendly and helpful. I am a picky person but really have nothing bad to say. Good job, boys and girls and keep it up!
March 31, 2014
Rated 5 out of 5 by Srichandan31 Stay
Excellent Stay, Good Food and good facilities at Fitness center.
March 30, 2014
Rated 5 out of 5 by Arthur85 My Stay was Great
excellent facilities. nice club lounge. great rooms.
March 29, 2014
Rated 3 out of 5 by Chipper A mixed bag
Huge suite - great features. But getting anything done was just a huge hassle. Slow service in restaurants, maintenance staff were rough, attitude from front desk, etc. .
March 23, 2014
Rated 2 out of 5 by srithi111 Very cold inside the room
Very cold and could not adjust the temp to maintain the room temp, the staff would not care much and never bather to fix even after many phone calls.
March 23, 2014
Rated 5 out of 5 by Tony1125 really good hotel
comfort, silent, overall feeling is very good
March 23, 2014
Rated 3 out of 5 by Susie5 Great staff and amenities but SLOW internet connection!
Sheratin Shanghai Pudong is a conveniently located hotel with easy access to airports, shops. It also has beautiful views of Shanghai bund and city. The staff are very nice and helpful. The one thing that I really struggled with as a business traveler is its wifi internet connection. It's painfully slow! And, I got disconnected many times! Nowadays it's essential for business travelers to have easy and speedy access to internet, either in the room, or in the lounge. Without it, I cannot give my recommendation! Otherwise this hotel has all the great amenities, just very unfortunate. I hope that the hotel makes necessary upgrade ASAP so that no more business travelers walk away.
March 17, 2014
Rated 3 out of 5 by JLJB2 Nothing special
Platinum member; no upgrade, no newspaper, no fruit.
March 16, 2014
Rated 4 out of 5 by PradeepNair Value for money
Excellent room with ample space
March 14, 2014
Rated 5 out of 5 by vincentg88 SPG Recognition
Very happy to stay at this hotel in Shanghai as SPG members are really been treated well by the hotel. In addition, I also enjoy the beautiful view at the club lounge.
March 10, 2014
Rated 5 out of 5 by jno1 Good hotel for business in Shanghai
I've been coming to this hotel for several years. If I have business in the area or plan to go to the airport I tend to stay here. The staff is great and the rooms are nice.
March 9, 2014
Rated 5 out of 5 by sd01 sleep
This hotel and staff make these accommodations very comfortable and I'm truly grateful for all recognition and professional and personal care consistently and graciously given, thanks
March 6, 2014
Rated 5 out of 5 by miaomiao206 very good hotel
good location, friendly service people, recognition SPG members. a very nice massage place nearby,will be back again.
March 4, 2014
Rated 4 out of 5 by Cchou77 Just Excellent
Stayed here about 3 months ago and had the same feeling this time around. Stay here for business and the ease of the location and the cleanliness is great. Only thing to consider is another place to get a massage as it is quite expensive and if anything not as good as the one you can get elsewhere, last one I got with my spouse my back is still hurting and it was suppose to ease our ride home, didn't feel like she knew what she was doing and she just kept trying to up sell me which was the farthest thing from relaxing.
March 2, 2014
Rated 5 out of 5 by Nici goog
good place for business travel
March 2, 2014
Rated 4 out of 5 by InternationalWanderer Not feeling well away from home
Last Thursday was a horrible day in my life. I had my ankle sprained and a very bad food poisoning on the same day when I travelled in Shanghai. I thank the lounge staff Gina, Bella, Tina, Cynthia to take care of me with necessary food and drinks with me sitting properly during the day. Unfortunately, I started having bad vommiting and diarrhea from late afternoon and that lasted until late night. I decided to go and see a doctor at about 10:30 pm. I called the help line and the duty manager Alex showed up in a few minutes. He took me to the hospital and arrange everything for me. The consultation and treatment took more than 3 hours and he was there accompanying me even though he had missed his shift handover and the last train back home. I really appreciate his help and professionalism and feel much less worried being taken care.
That bad incident has confirmed once more that Sheraton Shanghai Pudong is a trusted hotel to stay and is like a home away from home.
March 1, 2014
Rated 3 out of 5 by 10spro Sheraton Pudong
Staff need to improve English, especially front personnel, phone operators. Room need better dusting behind the beds
February 22, 2014
Rated 4 out of 5 by Man524 Security
I think it would be more safe if using our room key to access the floor on the elevator. This will avoid those non-hotel guess to access the floors they want.
February 17, 2014
Rated 5 out of 5 by vincentg88 Very professional and caring staff
I am writing to thank the staff of the hotel in helping me to recover my lost item due to my own carelessness.
They response to me immediately despite of my late night call. I really appreciate the staff and it is really nice in staying at a caring hotel.
February 16, 2014
Rated 4 out of 5 by Zadig Great hotel for business and relaxation
Great hotel for business and relaxation.
February 15, 2014
Rated 5 out of 5 by DPhilly Great staff
I stay this hotel quite often. Each experience never failed me and I always had great experience especially with great staff members across board. Thank you!!!
February 14, 2014
Rated 5 out of 5 by LAETH perfect hotel
thanks alot for sheraton hotel pudong , really i enjoy my stay in this hotel service very good , fast check in and check out , room very fashion and clean , staff very kind and helpful , after all this hotel real 5 star hotel .
February 1, 2014
Rated 5 out of 5 by ivanlee Strong Platinum recognition, excellent service
For my various trips to this hotel, i have never failed to get a room upgrade to suite (i am a platinum member). Customer service is excellent - staffs are helpful and thoughtful.
The hotel is also located near the MRT (within 3 min walking distance) and beside a mall, making it very convenient.
Absolutely, among my favourite SPG Sheraton hotel!
January 26, 2014
Rated 4 out of 5 by HKers Stay in Jan. 2014
Good standard at the price.
January 21, 2014
Rated 5 out of 5 by Sandritta Shanghai Sheraton
Beautiful hotel in convienent location. Rooms very large & spacious. Rooms very comfortable. Staff very friendly & more than accommodating!!!
January 18, 2014
Rated 3 out of 5 by CT1968 Housekeeping
1) There is a bad stench in the bathroom
2) Hair dryer was in a bad condition: sticky surface
3) Shower was leaking badly when I checked in
4) Housekeeping lady who polished my shoes left the shoes outside the room instead of returning them to me in person
5) Besides the bathroom and bed, the rest of the areas were not tidied up. My used tissue still on the TV consol and pillow on the office chair when I went back to the room.
January 17, 2014