Rated 4 out of 5 by MDK49 Beautiful Hotel but...
I took my son to Baltimore for the weekend and stayed at the Sheraton! My wife booked the hotel back in May. Upon arrival I was told that my reservation was for one night. I argued that it was for three nights but the hotel staff said I was wrong. I contacted my wife who forwarded the confirmation to me and I brought it back to the hotel front desk. They said they would change the reservation but had to change the type of room that was originally booked. Not happy with the way I was treated by the staff but the hotel was very nice!
August 4, 2014
Rated 2 out of 5 by Cbus Many broken items in room
Several items were nonfunctional or broken in the room including the closet doors, closet shelf, and towel shelf in the bathroom. There was very little light in the bathroom making it difficult to see in the shower. Staff was non-responsive after first request to bring fresh towels. They had cleaned the room but forgot to bring towels. It took two requests before they brought new towels.
August 15, 2014
Rated 5 out of 5 by JudyTS64 Great Location
Close to everything in the city. Clean, comfortable and safe.
August 21, 2014
Rated 5 out of 5 by PrincessCherry I felt like a Princess.....
The staff was very accommodating upon check in, valet car service for only a few dollars more than parking myself, concierge luggage storage after check out but before departure.
What really impressed me the most, was that there was valet servicemen waiting at the entrance from the convention center to call for my vehicle so that upon my arrival in the lobby it would be ready for me out front.
My only suggestion would have been a buffet lunch established for those of us on a shorter lunch break. Soup, Salad, Wraps or mini sliders/sandwiches, Fish or Mini Crab Cakes etc. I heard several people want fresh crab cakes but were worried about time.
All the food, from the breakfast buffet to served lunch was amazing. The service staff in the restaurant was very understanding of the time cruch my fellow guests and I was on.
Again, thank you for making me feel like a Princess..... I didn't want to go home.
March 18, 2013
Rated 5 out of 5 by ColleenW Great location, nice room
Traveled to Baltimore to meet friends for a Red Sox/Orioles game - hotel is only one block from Camden Yards and also only a block from the Inner Harbor - great location. The room was clean, well appointed, and the beds were very comfortable. The room exceeded my expectations. Staff was pleasant. I would definitely come back to this hotel in the future.
July 29, 2013
Rated 5 out of 5 by Mdp0056 Great to stay with kids
We had our two children with us. Our son is 4 and our daughter is 1. The entire staff was so accomodating to our needs. Our request for a microwave and refrigerator was met without a problem. From the time you arrive and are met by Ray when you exit your vehicle till the time you leave, the Sheraton at the Inner Harbor staff is first class!!!!!
September 3, 2012
Rated 5 out of 5 by Lisa0220 Really Impressed
I am a platinum member of another brand of hotels and so this was my first stay with a Starwood brand hotel. I don't know if this amenity is across all the Starwood brands, but I had a recycling recepticle in my room. I am very environmentally conscious and this was one of the simple things that really made me happy. Thanks for being green.
November 22, 2013
Rated 4 out of 5 by FranknOK Great location
The hotel has a great location. However, I had incredible trouble with electronics. First is was no or very slow internet connections then the TV went out suddently.
What the hotel lacks in these areas they more than make up for in the incredible staff. These are some of the nicest and most attentive staff at any Sheraton I've ever stayed at. From the door men, housekeepers and the great folks at the front desk who went above and beyond to help with the electronic problems. I would stay there again because of the staff alone!
August 1, 2014
Rated 5 out of 5 by Glorious Room With a View
For grandson's 20th birthday, his wish was for us to stay at the Inner Harbor in a room with a view. We were more than pleasantly surprised with the fantastic view from our room. Not much excites him, but he babbled on and on about the spectular sight.
Thank you for making us "His Grand Heros" for a birthday that he will always cherish!
September 26, 2012
Rated 5 out of 5 by CCS2112 Great mini-vacation
The proximity of the hotel to Camden Yards and the Inner Harbor make it an ideal place to stay! The hotel staff are friendly and helpful and willing to answer any questions we had. The room was comfortable and clean, but it was the staff who made it feel like home. Thanks for a great mini-vacation!
August 15, 2014
Rated 2 out of 5 by nk1993 I was disappointed
We found the staff unfriendly. The location was desireable as it is walking distance to the Inner Harbor and Camden yards. We were told on check in that club status was only given to Platinum members when SPG had assured us that Gold members would enjoy club status. when told of this, check in staff would not extend us club status.
July 14, 2013
Rated 5 out of 5 Didn't want to leave!
We wanted to book a room close to the inner harbor, and this room was just what we wanted!
The room was perfect, and when we opened the curtains the view actually took my wife's breath away, it was unbelievable.
The staff was great and the room was very clean.....no complaints at all.
We will be back , we had a great time!!!!!
September 17, 2012
Rated 5 out of 5 by Energy Daughters 16th Birthday party
I had decided to have my daughter's 16th bday party with 8 girls downtown Baltimore. The hotel was VERY accommodating. It was FAR beyond my expectations. I wanted adjoining rooms. I was told they had a parlor like room in between two rooms. I expected some little living room. When we got there it was this huge room with lots of room for girls. They also offered to decorate for me and I brought them decorations and they put up. My daughter had the BEST party ever! The staff was extremely friendly and went above and beyond. Thank you for helping to make this event special!
July 21, 2014
Rated 2 out of 5 by dissapointeddenise my room had plumbing problems from moment we got there
Upon arriving our toilet and sink were gurgling like the water couldn't go down. I asked someone to come up and plunge toilet on Saturday, he did, didn't look twice at sink or shower. Saturday night, after 11pm, after my daughter's dance competition next door at the convention center, toilet overflowed into our room and outer hallway. Called main desk immediately, when maintenance came up he said,"why didn't I call right away" I DID! Then he proceeded to mop up floor, go find a wet vac, vaccuum room and hallway, then go find snake for toilet, snake toilet until after midnight. Then asked if we wanted to switch rooms.. I declined as we were exhausted. Next morning upon checkout, I relayed the events to front desk..the answer was "I'm very sorry" , as she handed me my bill for $375.00 for the weekend. It was like a kick in the face, no compensation, discount, no manager came out to speak to me...nothing! Very dissappointed in this hotel! Hope a manager reads this and calls me now!
January 16, 2013
Rated 2 out of 5 by Ronnieb Paper Thin Walls
Hotel itself was nice, the rooms had some renovations, but the walls are so thin it felt like the people next to us were in the same room, we were awaken several times by the guy in the room next door snoring. And in the morning when housekeeping were out you can here every single word and thing they do.
February 11, 2013
Rated 2 out of 5 by ScottVA Outdated Sheraton
Had a company function in Baltimore for the evening and followed the lead from a few other co-workers and booked the Sheraton. I did not experience anything in the hotel except the room and common areas, but everything I noticed (carpet, decorations, etc..) were out of date and worn.
December 18, 2013
Rated 5 out of 5 by Nancy999 Incredible view, wonderful staff!
From the time we approached the lobby, the staff was welcoming, smiling and courteous. The view from our room was incredible, overlooking the entire Inner Harbor! We have been here before and we will definitely return.
August 15, 2014
Rated 2 out of 5 by FCC100 Unpleasant Staff
My company stayed at the Sheraton Inner Harbor. We had a very difficult time checking into our rooms and the staff was very unhelpful and unpleasant towards us. The rooms were spacious and great, but the experience we had with the staff would deter us from staying at this hotel again.
November 18, 2013
Rated 1 out of 5 by KPfamily Very disappointing
Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience.
December 31, 2013
Rated 5 out of 5 by DE2014 We had a fantastice time
We found the hotel extremely pleasant and was very convenient to Camden Yards and the Inner Harbor.
August 16, 2014
Rated 1 out of 5 by Dirtyme no guest service
The staff on second shift was not that pleasant when we check in. My group was blind side with a incentdant fee. It was not listed on Web sight I check myself. If I could have change hotel I would have. I will never stay in baltimote shearton.
July 7, 2013
Rated 2 out of 5 by twin984 Did not get the room I booked
I booked two rooms that were supposed to have stadium views, two double beds, and a sofa. Instead I received two rooms with no view, two double beds, and no sofa. If I'm going to pay extra for something, it would be nice to receive it.
April 23, 2013
Rated 2 out of 5 by Alabamabronygirl Not worth the money
Short on amenities for the charge. Staff friendly but disorganized. Room not cleaned fully from previous guest when we checked in. Wifi system both clunky and overpriced. Valet, which is basicly non optional based on parking around location, were less than timely and the garage manager had a bad attitude. Everything about this visit was subpar. Hotel stood out as only disappointment on otherwise enjoyable trip.
August 8, 2014
Rated 2 out of 5 by TravelerfromWestCoast Was not happy
1) My room was not refreshed when I returned from a conference the first night.
2) Corridor floors were noticably dirty.
3) Morton's restaurant advertised happy hour prices at Bar from 9 pm until close, but was closed by 9 pm.
December 3, 2012
Rated 5 out of 5 by RR12 Great Place to Stay in Baltimore
We had a wonderful stay. The room was clean, comfortable with a great view. Staff was above expections. It is close to the Harbor and to the convention center where our expo was at. Thank you for a great experience.
November 21, 2012
Rated 2 out of 5 by gillian Did not get room I requested
I requested a room with a king size bed and a harbor view 5 months before my stay and also went with the aquarium package. Guess what I got, none of the above, but they were sorry. Thanks for the let down guys.
May 20, 2013
Rated 5 out of 5 by NeLLyNeL Excellent
Stayed here because I was going to the Giants vs. Ravens game last Sunday. It's walking distance to everything downtown including the stadium. Will definitely stay here again next time I'm in Baltimore.
December 28, 2012
Rated 5 out of 5 by Jackman2014 Great Stay in Baltimore
As a new Gold member I was very impressed with the level of service provided by the entire staff during my stay in Baltimore.
March 3, 2014
Rated 5 out of 5 by Siam Hurricane Sandy at the Sheraton Inner Harbor!
In spite of the pending Hurricane, staff went out of their way to facilitate our needs, that of our conference and also ensure our safety by ensuring we were prepared for all eventualitioes
November 3, 2012
Rated 5 out of 5 by sadies repeat stay
We have now stayed at your hotel for about seven years ( missing only the year with the earthquake and hurricane!!). Still enjoy the people and view and ambiance!! see you next year !!!!
August 29, 2012