Rated 1 out of 5 by KPfamily Very disappointing
Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience.
December 31, 2013
Rated 1 out of 5 by Dirtyme no guest service
The staff on second shift was not that pleasant when we check in. My group was blind side with a incentdant fee. It was not listed on Web sight I check myself. If I could have change hotel I would have. I will never stay in baltimote shearton.
July 7, 2013
Rated 2 out of 5 by twin984 Did not get the room I booked
I booked two rooms that were supposed to have stadium views, two double beds, and a sofa. Instead I received two rooms with no view, two double beds, and no sofa. If I'm going to pay extra for something, it would be nice to receive it.
April 23, 2013
Rated 2 out of 5 by TravelerfromWestCoast Was not happy
1) My room was not refreshed when I returned from a conference the first night.
2) Corridor floors were noticably dirty.
3) Morton's restaurant advertised happy hour prices at Bar from 9 pm until close, but was closed by 9 pm.
December 3, 2012
Rated 5 out of 5 by RR12 Great Place to Stay in Baltimore
We had a wonderful stay. The room was clean, comfortable with a great view. Staff was above expections. It is close to the Harbor and to the convention center where our expo was at. Thank you for a great experience.
November 21, 2012
Rated 2 out of 5 by gillian Did not get room I requested
I requested a room with a king size bed and a harbor view 5 months before my stay and also went with the aquarium package. Guess what I got, none of the above, but they were sorry. Thanks for the let down guys.
May 20, 2013
Rated 5 out of 5 by NeLLyNeL Excellent
Stayed here because I was going to the Giants vs. Ravens game last Sunday. It's walking distance to everything downtown including the stadium. Will definitely stay here again next time I'm in Baltimore.
December 28, 2012
Rated 5 out of 5 by Siam Hurricane Sandy at the Sheraton Inner Harbor!
In spite of the pending Hurricane, staff went out of their way to facilitate our needs, that of our conference and also ensure our safety by ensuring we were prepared for all eventualitioes
November 3, 2012
Rated 5 out of 5 by sadies repeat stay
We have now stayed at your hotel for about seven years ( missing only the year with the earthquake and hurricane!!). Still enjoy the people and view and ambiance!! see you next year !!!!
August 29, 2012
Rated 2 out of 5 by Vicki1996 Never again: sheraton or Baltimore!
no fridge or microwave in room!
housekeeping did not freshen the room!
stay at .....not allowed to say that!
At least the young lady who checked me in was very friendly.
June 30, 2013
Rated 2 out of 5 by Samyek Poor First Impression
This was my first stay at this hotel. Initially I was impressed by friendly staff and a clean lobby. I was allowed to check in approx 30min early. However, when I inspected the bed linen it was smeared with either food or fecal matter. I didn't get close enough to be certain. The linen on my daughter's bed was stained with dirt and makeup. The floor wasn't vacuumed either. I alerted the front desk and the representative didn't even bother to apologize for the inconvenience but she promptly sent housekeeping to change the linen. The housekeeping employee advised me she would alert her manager. I never heard from any team of management regarding the matter. Furthermore, the bathtub was severely clogged. Essentially it was like taking a bath and shower simultaneously. Disgusting. I did inform the front desk staff of my lackluster experience and the issues in detail they apologized but nothing was done to rectify my horrible experience. That was the most frustrating part. I would have expected to hear from a member of management for a more formal apology. Great location but I will not be staying here again.
May 27, 2013
Rated 5 out of 5 by steel38 charles gillon
Excellent hotel, accommodations. & facilities.
This was not my first visit, in fact I have been staying at this hotel for the past 15 yrs. Overall I highly recommend it.
August 23, 2012
Rated 2 out of 5 by GCMS This hotel was COLD
The hotel overall was very cold. I had a do not disturb sign on my door, and someone entered to bring a door drop. This is not industry standard, and I was very upset.
January 25, 2013
Rated 5 out of 5 by rustyhorse Great hotel!
Great service and a wonderful hotel. Close to everything.
I never eat at the hotel restaurant. The portions and quality do not warrent such high prices.
November 5, 2012
Rated 2 out of 5 by striker13 Dissapointing Starwood Property
This stay was a reward stay and there was an attempt by front desk not to honor the terms of the reservation. Maid service was very disappointing.
June 19, 2013
Rated 5 out of 5 by mitchel Great Staff
I am allergic to feathers and when I checked in they immediately had them removed and taken care of. Everyone was very considerate of my needs.
October 9, 2012
Rated 5 out of 5 by csk2012 InnerHarbor
Location near the light rail and other attractions is a big plus. Beds are super comfortable. Staff is very friendly and know their job.
September 24, 2012
Rated 5 out of 5 by DAS2012 Great staff and good location
I was in the area for a conference and the people, rooms and location were excellent. Great staff, large clean rooms, nice amenities.
September 20, 2012
Rated 2 out of 5 by a22zn Disappointing
This is probably the least good of teh many Sheratons I have stayed in. The shabbiness of the interior decor is quite depressing.
February 11, 2013
Rated 5 out of 5 by Jackman2014 Great Stay in Baltimore
As a new Gold member I was very impressed with the level of service provided by the entire staff during my stay in Baltimore.
March 3, 2014
Rated 5 out of 5 by Robert40 wonderful staff
MY husand and I with 2 other friends stayed at the Harbor Inn Sherton for New Years and our service their was Excellent!!!
January 3, 2013
Rated 5 out of 5 by persianrug1 Antique show dealer's experience
This was the closest hotel to the show
venue and the best choice.
August 29, 2012
Rated 2 out of 5 by Sept2012 Thin Walls
Was able to hear the person next door snoring all night.
September 17, 2012
Rated 3 out of 5 by ts13 Guest
I expeted more for the amount of money.
July 15, 2013
Rated 4 out of 5 by 1Green Great customer service; really weird Green policy
I canot say enough good things about the hotel staff - all of them attentive and caring from the moment I walked in to the moment I left. However, because the green policy is so odd - if you Go Green and choose not to have bed made or towels changed out, you don't get ANY kind of room tidying - the rooms were dusty, like no one really cleaned the lampshades or floor boards for weeks and I didn't like the fact that no-one came in even to pull the garbage while I was there - because I opted for the "green policy". Very bad form and if this is the case, then the hotel should discount the rate since you're getting virtualy no room services by going green.
September 20, 2012
Rated 3 out of 5 by Casey Good Location
Location is great. Staff was responsive. Beds and linens were very comfortable. Asked for a refrigerator upon arrival and they delivered it after we checked in. Although they brought it quickly, it was banged up and awkward to have in the room. We pushed it under the desk so then it was fine. I was surprised a room like this would not have a refrigerator set up with the coffee and tea service. Cannot believe there is a charge for wifi. Even McDonald's has free wifi. Many motels now have free wifi. It's incredible that a Sheraton would charge for this now that this has become as standard as cable. This alone is so ridiculous, I would not stay there again.
April 15, 2013
Rated 4 out of 5 by buhnanna Very accommodating
I travel for business and don't need housekeeping to clean my room daily, so I leave my do not disturb sign up. On the 4th day I was in, housekeeping graciously left a bag of clean towels and toiletries on the doorknob for me, unprompted. The beds are very comfortable and the room is spacious. The walls could stand to be slightly more soundproof, and the minifridge could be a little bigger, but those are my only complaints. Free hot cocoa and cookies in the lobby certainly doesn't hurt! Would love to be a little closer to the inner harbor where things seem a little less sketchy, but I haven't had any safety problems while here.
February 8, 2014
Rated 4 out of 5 by Visitor120214 This hotel needs new mattresses
Stay was fine but the bed was so uncomfortable. I was suprised at how poor the mattress was. Also while I admire your "green" program I was surpised to particpaite you get no housekeeping. They don't even make your bed. My experience was not ideal. Staff is very friendly everyone really nice. But please let me keep my towel but get my bed made. Honestly I expected more service than this.
December 9, 2014
Rated 4 out of 5 by KaBo Great location
My fiance and I stayed here for an event at the Baltimore Aquarium. Out of all the hotels in the Inner Harbor that were within walking distance of the aquarium, it had the cheapest rate. We booked a room for a cheaper rate under the premise that we could not change the room or cancel the room at all. Despite this upon arrival, we were told that the type of room we reserved was unavailable. This doesn't make any sense! They were able to give us the same room (King size bed) in the handicap accessible version. The only other issue is that the walls are very thin! We were able to hear everything the couple next door said.
February 18, 2014
Rated 5 out of 5 by LightSleeper21 Nicest Staff EVER, Clean and Comfy Rooms
First and foremost, I was SO pleased to finally see a hotel that provides recycling bins in the rooms. They also incentivize each time you decline housekeeping/reuse your towels, which was great! I was also amazed at the genuine kindness and friendliness of this staff. I have an irrational fear of elevators and it was not easy to get to my floor from the lobby. A staff person happily walked me up each flight of stairs and escorted me to my room and offered a staff person to do this for me each and every time without even questioning my reasons for needing to do this. From the bellmen to the front desk to the housekeepers and the food service workers, everyone was SO NICE!
March 20, 2014