Rated 2 out of 5 by Kelley02 Needs a lot of improvement
For starters, this website page won't let me enter the correct date of my stay. I was there 02/11/2013 not 2014. Our room had a very noisy HVAC unit. Our bed had a large urine stain on the mattress, covered by some type of table cloth material. This is room 727 if you want to go check it out. The hall ways carpet was dirty and needed to be vacuumed. Lastly, during our conference in the Potomac room, the staff kept removing our hot beverages from the table at the back of the room.
February 13, 2013
Rated 1 out of 5 by Cher2Sky I would not recommend this hotel.
The staff, especially those at the front desk, of the Sheraton Inner Harbor hotel were not helpful at all. I booked three rooms there for my family to attend my mother's funeral. They had two of our rooms ready, but only gave us keys to one of them, and the third one wasn't ready despite the fact it was after the 3 pm check in time. They were short and dismissive when we tried to narrow down when the 3rd room would be ready. They need people relations training over there.
September 2, 2013
Rated 4 out of 5 by aladoc inner harbor
as always staff warm and helpful. great location,easy to get around.rooms comfortable,clean and quiet,would stay here again.
May 25, 2014
Rated 4 out of 5 by Lagz Helpful, friendly staff
No, it's not the newest hotel. But from the front desk (especially Rena, and LeRoy) to Larry, who brought us breakfast every morning (he took such care to make sure our order was PERFECT), to the cleaning staff (so friendly), we had a wonderful time. There were a few issues with our room, but too small to mention, and they were quickly addressed. It's walking distance from so many wonderful things to see, and points farther out are easily accessible by water taxi.
May 1, 2012
Rated 1 out of 5 by BizTraveler no way, stay anywhere else
I was EXTREMELY disappointed in this way, way, WAY overpriced motel. Where do I begin? $185 per night, and they have the GALL to charge for internet access. No accessible plugs in the room, I had to have them send up an extension cord. The toilet seat was as loose as a public restroom. The bed was like a big pillow, too soft for comfort. The pillows were also too soft. Just awful. Priced like a premium motel but I've stayed at motels costing a third of what I paid here that were much nicer. I am presently scheduled to stay at the Starwood property in Austin, Texas, in May, but if Starwood doesn't comp me something big quick I am changing my reservation to another chain.
March 10, 2013
Rated 2 out of 5 by J0549 Stay in February
I am used to better hotels. We were booking for a wedding gathering and several months in advance, it was ask for a block of rooms. It was suppose to be all rooms together but we had rooms on all floors all over the hotel. We had a lamp broken in our room and it took four calls to get it replaced. It seemed like the front desk personel were less than helpful ( except a few). I was hoping you would have had a map of the harbor with thing to do.
February 26, 2013
Rated 5 out of 5 by HGM3 Can't Believe The Personal Treatment
What a great stay. From the moment I checked in, everyone that I dealt with was great. Since there was a hurricane starting to come in, they bent over backwards to make me feel welcome and safe. The guest services, front desk, and restaurant folks were the BEST! Thank you for treating me like family and taking care of what was needed in this situation. Thanks to Laurie for working with me on catering and all the front desk folks
November 5, 2012
Rated 5 out of 5 by Jackman2014 Great Stay in Baltimore
As a new Gold member I was very impressed with the level of service provided by the entire staff during my stay in Baltimore.
March 3, 2014
Rated 5 out of 5 by Sprinkle36 This hotel is in the ideal location
Hotel is close to all local entertainment.
May 23, 2014
Rated 1 out of 5 by MyName Time for an update
Other than being in a good location and a friendly staff, there is nothing I can recommend about this location. Torn wallpaper, woodwork with chunks broken out of them, elevator that didn't work (I had to take the stairs down and through the a kitchen to get back to the lobby), walls that are paper-thin (don't expect a relaxing sleep if you have neighbors), and oh my the smell in my room.
January 17, 2013
Rated 5 out of 5 by PrincessCherry I felt like a Princess.....
The staff was very accommodating upon check in, valet car service for only a few dollars more than parking myself, concierge luggage storage after check out but before departure.
What really impressed me the most, was that there was valet servicemen waiting at the entrance from the convention center to call for my vehicle so that upon my arrival in the lobby it would be ready for me out front.
My only suggestion would have been a buffet lunch established for those of us on a shorter lunch break. Soup, Salad, Wraps or mini sliders/sandwiches, Fish or Mini Crab Cakes etc. I heard several people want fresh crab cakes but were worried about time.
All the food, from the breakfast buffet to served lunch was amazing. The service staff in the restaurant was very understanding of the time cruch my fellow guests and I was on.
Again, thank you for making me feel like a Princess..... I didn't want to go home.
March 18, 2013
Rated 1 out of 5 by robert13fu staff
We asked for a wake up call the man that took my call seemed bothered to be ask and then he did not put it in. We did not get a wake up call and then were late. You need to fire the lazy desk clerks. They did not want to print out my receipt when I checked out because they had to walk over to the printer
January 13, 2014
Rated 5 out of 5 by Lisa0220 Really Impressed
I am a platinum member of another brand of hotels and so this was my first stay with a Starwood brand hotel. I don't know if this amenity is across all the Starwood brands, but I had a recycling recepticle in my room. I am very environmentally conscious and this was one of the simple things that really made me happy. Thanks for being green.
November 22, 2013
Rated 5 out of 5 by ColleenW Great location, nice room
Traveled to Baltimore to meet friends for a Red Sox/Orioles game - hotel is only one block from Camden Yards and also only a block from the Inner Harbor - great location. The room was clean, well appointed, and the beds were very comfortable. The room exceeded my expectations. Staff was pleasant. I would definitely come back to this hotel in the future.
July 29, 2013
Rated 5 out of 5 by Mdp0056 Great to stay with kids
We had our two children with us. Our son is 4 and our daughter is 1. The entire staff was so accomodating to our needs. Our request for a microwave and refrigerator was met without a problem. From the time you arrive and are met by Ray when you exit your vehicle till the time you leave, the Sheraton at the Inner Harbor staff is first class!!!!!
September 3, 2012
Rated 5 out of 5 by Glorious Room With a View
For grandson's 20th birthday, his wish was for us to stay at the Inner Harbor in a room with a view. We were more than pleasantly surprised with the fantastic view from our room. Not much excites him, but he babbled on and on about the spectular sight.
Thank you for making us "His Grand Heros" for a birthday that he will always cherish!
September 26, 2012
Rated 2 out of 5 by ScottVA Outdated Sheraton
Had a company function in Baltimore for the evening and followed the lead from a few other co-workers and booked the Sheraton. I did not experience anything in the hotel except the room and common areas, but everything I noticed (carpet, decorations, etc..) were out of date and worn.
December 18, 2013
Rated 2 out of 5 by nk1993 I was disappointed
We found the staff unfriendly. The location was desireable as it is walking distance to the Inner Harbor and Camden yards. We were told on check in that club status was only given to Platinum members when SPG had assured us that Gold members would enjoy club status. when told of this, check in staff would not extend us club status.
July 14, 2013
Rated 1 out of 5 by KPfamily Very disappointing
Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience.
December 31, 2013
Rated 5 out of 5 by Manju Didn't want to leave!
We wanted to book a room close to the inner harbor, and this room was just what we wanted!
The room was perfect, and when we opened the curtains the view actually took my wife's breath away, it was unbelievable.
The staff was great and the room was very clean.....no complaints at all.
We will be back , we had a great time!!!!!
September 17, 2012
Rated 5 out of 5 by IPYguy Great location and firendly staff
Well situated for walking, MTA or entering/leaving the Baltimore area. Staff very helpful and responsive to our requests for directions, eating suggestions etc.
May 19, 2014
Rated 2 out of 5 by Carobeths food needs improvement
Although I thought that the Inner Harbor hotel was a nice space, my primary complaint was the food. I ate at the Orielles when I first arrived and was very disappointed. I ordered a hot sandwich that was brought to me cold and the quantity and quality of the sweet potato fries was very disappointing.
May 16, 2014
Rated 2 out of 5 by FCC100 Unpleasant Staff
My company stayed at the Sheraton Inner Harbor. We had a very difficult time checking into our rooms and the staff was very unhelpful and unpleasant towards us. The rooms were spacious and great, but the experience we had with the staff would deter us from staying at this hotel again.
November 18, 2013
Rated 2 out of 5 by dissapointeddenise my room had plumbing problems from moment we got there
Upon arriving our toilet and sink were gurgling like the water couldn't go down. I asked someone to come up and plunge toilet on Saturday, he did, didn't look twice at sink or shower. Saturday night, after 11pm, after my daughter's dance competition next door at the convention center, toilet overflowed into our room and outer hallway. Called main desk immediately, when maintenance came up he said,"why didn't I call right away" I DID! Then he proceeded to mop up floor, go find a wet vac, vaccuum room and hallway, then go find snake for toilet, snake toilet until after midnight. Then asked if we wanted to switch rooms.. I declined as we were exhausted. Next morning upon checkout, I relayed the events to front desk..the answer was "I'm very sorry" , as she handed me my bill for $375.00 for the weekend. It was like a kick in the face, no compensation, discount, no manager came out to speak to me...nothing! Very dissappointed in this hotel! Hope a manager reads this and calls me now!
January 16, 2013
Rated 2 out of 5 by Ronnieb Paper Thin Walls
Hotel itself was nice, the rooms had some renovations, but the walls are so thin it felt like the people next to us were in the same room, we were awaken several times by the guy in the room next door snoring. And in the morning when housekeeping were out you can here every single word and thing they do.
February 11, 2013
Rated 1 out of 5 by rmani Stay elsewhere
Loud guests, thin walls. Paid for a king sized bed but had to be moved to a room with a queen because neighbors were yelling at 3am. second room the bed was so creaky it kept us awake all night. Extremely overpriced for what it is. Stay at a motel you won't be able to tell the difference.
July 1, 2013
Rated 5 out of 5 by vinnie25 Wonderful
I recently stayed at this hotel for a conference. I was immediately impressed by how friendly the door staff were and then was a little disappointed as I was approaching the front desk staff that everyone looked at me but no one asked if they could help me. I had to say hello first. However, my disappointment was increasingly diminished as I worked with the young man whose station I chose. He was professional and made sure I had everything I needed. Once I reached my room I was immediately pleased with the room and truly wished that I could have stayed there and enjoyed it. But alas, I had to attend the conference. Overall, I was extremely pleased with the hotel and the staff. Also I have to mention the staff at the Orioles cafe which is in the hotel. They were extremely friendly and helpful and the food was great.
May 7, 2014
Rated 1 out of 5 by Dirtyme no guest service
The staff on second shift was not that pleasant when we check in. My group was blind side with a incentdant fee. It was not listed on Web sight I check myself. If I could have change hotel I would have. I will never stay in baltimote shearton.
July 7, 2013
Rated 2 out of 5 by twin984 Did not get the room I booked
I booked two rooms that were supposed to have stadium views, two double beds, and a sofa. Instead I received two rooms with no view, two double beds, and no sofa. If I'm going to pay extra for something, it would be nice to receive it.
April 23, 2013
Rated 2 out of 5 by TravelerfromWestCoast Was not happy
1) My room was not refreshed when I returned from a conference the first night.
2) Corridor floors were noticably dirty.
3) Morton's restaurant advertised happy hour prices at Bar from 9 pm until close, but was closed by 9 pm.
December 3, 2012