Rated 5 out of 5 by 21014guest 2/1/0/14 week
Ice storm in Augusta this week. Staff staying at hotel, working long hours to cover as others couldn't make it into work due to storm. Staff was helpful, friendly and responsive. Wait staff in the restaruant was awesome. They were slammed with business many times as no restaurants were open in the area and they were professional, prompt and courteous throughout the busy time. Excellent job Sheraton!!! Great customer service which did not decline at all with the events in the area
February 17, 2014
Rated 5 out of 5 by Holly123 Valentine's Evening
I highly recommend an evening at the Sheraton. Our room was wonderful all though we had requested a connecting room with friends but do to weather/ice/snow it was not possible. The food in the restaurant was fantastic, serve wonderful and the jazz band in the background made for a beautiful evening.
February 17, 2014
Rated 4 out of 5 by JOHN3I COMFORT
ALL WORKED AS IT SHOULD. WASN'T HOME BUT WAS A GOOD REPLACEMENT FOR THREE DAYS.
January 26, 2014
Rated 4 out of 5 by Petaluma99 Great business hotel
Spent one night at this hotel durng our drive to Florida. The hotel is wonderful and caters to a business crowd. The Club Lounge at night is so-so, and the breakfast options are slightly better. There are two tables in the Club Lounge, so people do not hang out. The bar downstairs is lively and offers wine specials during happy hour. We drove the 15 minutes to downtown Augusta but there was not much going on. Lovely hotel that needs a better location.
January 10, 2014
Rated 5 out of 5 by Anthony1213 The Staff was Great!!
I was invited to play at a nearby golf course and decided to stay here. The hotel was very modern and clean. The breakfast was very good and the waitress was very friendly. The front desk let me check out very late which was the icing on the cake. Thanks you!!
December 17, 2013
Rated 5 out of 5 by Sunshine89 New and comfortable accommodation
We stayed on the club floor. The hotel is brand new and very comfortable-- our room was spotless when we arrived. The club floor is great with breakfast and hors d'oeuvres in the evening, as well as snacks to get throughout the day including sodas, water, yogurt parfaits, fruit, granola, and tea. The hotel was very quiet so we were able to get much needed rest, and the hotel staff was very friendly. Good location with close proximity to the mall, and fairly close to downtown as well. I recommend trying out the French Market Grill while you're in town!
December 16, 2013
Rated 5 out of 5 by JohnGalt1000 Great place to stay!
This is the second time that I have stayed at the Sheraton in Augusta. The rooms are nice, the shower is great, and they have a nice fitness facility. Great value!
December 12, 2013
Rated 5 out of 5 by PeggyP What A Place For a Family Emergency
My family recently lost a loved one and everyone in my family descended upon Augusta, GA. With 23 of us showing up for a funeral, the Sheraton not only found rooms for us, but also allowed us to use the restaurant into the wee hours of the morning for a wake. The next day was the funeral, and the restaurant was booked. The Sheraton's staff found my family and grieving relatives a conference room. They set up tables, and served all of us as though we were in a restaurant. Because of their efforts, my family was able to be together, to grieve together, and celebrate the wonderful life of our loved one who had passed on. Thank you Sheraton, thank you, thank you. You made a sad occasion better.
December 11, 2013
Rated 3 out of 5 by travelinman10 This hotel is not a good value
The food and drinks on site are very expensive compared to other lower tier quality competitors. Energy efficient lighting in room was yellow, gross, depressing, and dim. No refrigerator or micro wave. Working desk is small, glass, and has obstructions protruding onto working surface from the legs that get in your way. Front desk won't print you a receipt - has to be emailed because they are "green", but then they clutter the room with a bunch of paper promotions.
December 5, 2013
Rated 4 out of 5 by Desiree13 I was disappointed this time
The front desk staff was exceptionally professional and friendly. Cleanliness is one of the main reasons I wanted to stay at the Sheraton. I was very disappointed this time. I had a guest with me and there was fecal matter on the commode under the seat. The floors in my room and down the hall had not been vacuumed. I was very disappointed.
December 4, 2013
Rated 5 out of 5 by Shayshay77 My new hotel in Augusta
As a Starwood gold member I had access to the 5th floor lounge. When we arrived, the lounge had chips and a delicious warm cheese dip. There was also a fridge full of soda and water and a bowl of fruit. Very nice! The staff, especially the maids were very nice and accommodating. I asked for a late check out and had no problem getting it. I then got locked out of the room and had to ask for another extension and again- no problem. The workout room was also very modern and although I didn't use the pool- it looked very nice as well. The location is great. Right off of I-20 and near plenty of chain restaurants and there is even a Kroger (grocery store) up the street. My only half complaint is that the rooms don't have refrigerators and I have medication that needs to be refrigerated. However, we called ahead and they placed a fridge in the room free of charge. This will be my hotel whenever I am in Augusta- it has it all, nice rooms, great staff and awesome location.
November 24, 2013
Rated 5 out of 5 by SouthRiver Very pleasant stay in Augusta
Everything......facility and people....were outstanding.
November 18, 2013
Rated 4 out of 5 by vicki1425 Always a pleasant experience
I stay at this hotel at least once every 6 weeks or so. It is consistently a pleasant stay.
November 4, 2013
Rated 3 out of 5 by now24 Upgrade Room
me and my husband found a hair clip under the air unit so we threw it away. the hotel needs to paint the base boards in the rooms and they need to wash the walls in the rooms more to get food stains and scuff marks off. Also they need to dust the rooms and the furniture more. I saw alot of of dust in the rooms. nice hotel but they really need to clean the rooms better.
October 28, 2013
Rated 5 out of 5 by Jdk41 Rooms
They accommodate all your needs
October 28, 2013
Rated 5 out of 5 by njb63 clean, comfortable room
Wonderful facility, friendly staff
October 11, 2013
Rated 5 out of 5 by skiman99 Perfect Location
Close to everthing I needed work, airport, and lots of good resturants.
October 4, 2013
Rated 5 out of 5 by Guest4324 Friendly clean hotel
This hotel is very clean and the staff is extremely helpful and friendly. The fitness room is nice and the breakfast menu offers many healthy options.
September 23, 2013
Rated 2 out of 5 by badstay0713 Sheraton Agusta Review
When I checked-in I asked if there were rooms available on the Club floor and as a Platinum member I asked why I was not on that floor. The staff member I checked-in with said all the rooms were booked and there was no availability however while I standing (right in front of the person checking me in) the other staff member was telling someone on the phone that "they had rooms available on the Club level." That led me to question the staffs integrity so I asked them to have the General Manager contact me so I could discuss with her. No surprise, I never heard from her. I also never received my newspaper each morning which is supposed to be one of my benefits although many others on my floor did. Clearly NO benefit to being a loyal SPG and Platinum member at this property. Bad Experience and unsatisfactory customer service/support.
September 14, 2013
Rated 2 out of 5 by SLMG Average
Hotel lobby was nice. Rooms were just average. Bathroom had urine smell. Requested a specific corporate rate and was advised there was no rate. Asked again at checkout and was advised, yes the rate was available and I should have asked for it at check in. Would not change the rate.
September 14, 2013
Rated 5 out of 5 by parris60 Great Stay
Everything was exceptional, the front desk female that we dealt with could have put her broom away, but other than that your staff was excelent. No issues, room perfect. I will defeninatley stay again.
September 9, 2013
Rated 5 out of 5 by palma55 Hotel stay beyond expectation.
We booked for two days, but wished we could have stayed longer. It was better than staying home. Great beds, attentive housekeeping, snacks and refreshments available at all times, safe and convenient location.
September 2, 2013
Rated 4 out of 5 by flyingdawg Queen Beds
I reserved a room with 2 queen beds (ADA). When we checked in we were given access to the Club Lounge floor. However, the ADA rooms did not have regular baths which I needed for my children. I was given the option (which I took) to pay $20 extra to have a standard 2 queen room on the Club Lounge floor. I don't understand why the staff didn't upgrade to the Club Lounge floor (for free) to begin with, but oh well.
August 26, 2013
Rated 4 out of 5 by Ed24Sheraton Amazing service, great food.
This Sheraton has one of very few hotel restaurants that I will dine in consistently.
There is a pretty good variety on the menu. It has actually been changed a few times since I have been staying there so always new food to try. I will say I miss the spicy shrimp appetizer that used to be on the bar menu.
Service is the other factor that makes this THE hotel I stay at in Augusta.
Please thank Ashley in the restaurant and Audrey at the front desk. They both provided service above and beyond my expectations.
See you next time.
August 26, 2013
Rated 1 out of 5 by BcDDhD Won't be back to THIS hotel
Room needs to be updated
Bathroom lightning more decorative than functional
A/C has 3 settings; 70=cold, 71=warm, 72=overheating smell
Restaurant obscenely overpriced for what you get
Refrigerator in room would be nice
Wi-Fi instructions in room do not match reality
Phone initially didn't work (not charged)
August 24, 2013
Rated 5 out of 5 by JPNJ The Best Stay in a Long Time
Best stay in a long time. Pulled in late 11PM got a room and a smile immedately. Only issue Bar was closing and they wouldn't serve us drink or food. Everyone else was kind and accomodating Breakfeast was a very pleasant surprise as well. The new Sheraton is doing a great Job!
August 20, 2013
Rated 4 out of 5 by Ozzy1va Great location
The hotel is located in the center of several hotels and is convenient to local attractions, like the Veracruz Mexican Restaurant and Edmonds BBQ. The mall and theaters are also close. There is some road construction going on in the parking lot, and the indoor pool was broken, but bed was VERY comfortable and shower was awesome. We will stay here again. Hoepfully, by that time the parking lot will be done, and the indoor pool will be repaired.
August 19, 2013
Rated 2 out of 5 by 1Disappointed1 There are better options
Stayed with a tennis team but wished I had gone elsewhere. No good breakfast options - 2 person meal with coffee was outrageously priced. you can walk next door for a free continental breakfast OR just stay at that hotel. The beds are very firm - woke up with back aches. the A/C will shut off when you leave the room because they use motion sensors! no refrigerator, no microwave, towels are extremely rough. Super tiny pool. The only good thing I can say is that the hotel was very clean and quiet. But... there are better options for lower cost.
August 12, 2013
Rated 3 out of 5 by cabledog252 the restaurant
They serve the same menu as every Sheraton, however the chef prepares the meals with items based on availability. I questioned the way the items were prepared and was told just that. When I asked if I could have it prepared the traditional way I was presented a meal that was not even close.
August 11, 2013
Rated 5 out of 5 by jean13 Pleasant atmosphere
Friendly, fast check in. Clean hotel, breakfast very filling.
August 5, 2013