Rated 4 out of 5 by realbballmom First time using points
This was the first time I used my SPG points and it was very easy to use. I wish that they would provide a refridgerator in the room instead of a three drawer dresser that I had no use for. Also the laundry facilities were unavailable but the lady at the front desk was able to tell me where another location was.
August 4, 2014
Rated 4 out of 5 by Desiree13 I was disappointed this time
The front desk staff was exceptionally professional and friendly. Cleanliness is one of the main reasons I wanted to stay at the Sheraton. I was very disappointed this time. I had a guest with me and there was fecal matter on the commode under the seat. The floors in my room and down the hall had not been vacuumed. I was very disappointed.
December 4, 2013
Rated 2 out of 5 by dabaobao Ok for one night, but need improvement
I like the the hotel, free parking. Staff was friendly, Room was ok.
I didn't receive an upgrade, but they provided access to the lounge which was ok.
Internet is very slow, and I couldn't do any work on the internet.
Fitness room was a little hot. Show switch is lose.
Lastly the front desk promised some starpoints but i didn't receive it
October 6, 2012
Rated 3 out of 5 by TRS14 Business
I was extremely disappointed in the lack of or broken business equipment for guests. All I wanted to do was print, sign and scan some confidential documents. There was n't a simple process to do so. All I needed was a printer/scanner with a USB port. The staff was pretty useless in helping with a solution.
August 1, 2014
Rated 4 out of 5 by TexasFan morning breakfast on the club level
the morning breakfast on the club level was very good. However, it was not set up until 6:30 AM each morning. I and several others that I noticed are up and trying to get out by 6 so we were unbale to take advantage of it. There is no coffee in the lobby until 6:30 either so if you run out of coffee in the room you are out of luck.
August 27, 2012
Rated 5 out of 5 by MsWms2 Wonderful Stay!!!
I was visiting in town due to my mom belng hospitalized at Dr. Hospital. The hotel was just what I needed at the time. Great location, excellent quality of service, rooms cozy, and bathroom was nice and spacious. It was definitely a great "home-away-from-home" experience and I highly recommend it. Thank you Sheraton!!!
April 28, 2014
Rated 5 out of 5 by Shayshay77 My new hotel in Augusta
As a Starwood gold member I had access to the 5th floor lounge. When we arrived, the lounge had chips and a delicious warm cheese dip. There was also a fridge full of soda and water and a bowl of fruit. Very nice! The staff, especially the maids were very nice and accommodating. I asked for a late check out and had no problem getting it. I then got locked out of the room and had to ask for another extension and again- no problem. The workout room was also very modern and although I didn't use the pool- it looked very nice as well. The location is great. Right off of I-20 and near plenty of chain restaurants and there is even a Kroger (grocery store) up the street. My only half complaint is that the rooms don't have refrigerators and I have medication that needs to be refrigerated. However, we called ahead and they placed a fridge in the room free of charge. This will be my hotel whenever I am in Augusta- it has it all, nice rooms, great staff and awesome location.
November 24, 2013
Rated 5 out of 5 by Ed24Sheraton Best hotel restaurant staff I have encountered
Please thank Kayla and Ashely for me.
They both go out of thier way to ensure that my experience is nothing but the best.
Kayla is probably the most active and driven server I have met. 70+ nights in hotels and eating out, but I notice when someone is exceptional.
Kayla IS exceptional.
Food is great!
December 20, 2012
Rated 4 out of 5 by Corp2 On the sunny side
My guest stayed in room 513 she complained that the heat in the room was almost intolerable when she asked about it she was told that side of the building was hard to cool because it's on the sunny side. Wow! Next time I guess I'll reserve on the shady side.
August 25, 2014
Rated 1 out of 5 by BcDDhD Won't be back to THIS hotel
Room needs to be updated
Bathroom lightning more decorative than functional
A/C has 3 settings; 70=cold, 71=warm, 72=overheating smell
Restaurant obscenely overpriced for what you get
Refrigerator in room would be nice
Wi-Fi instructions in room do not match reality
Phone initially didn't work (not charged)
August 24, 2013
Rated 4 out of 5 by traveler247365 Great Location, Large Room, Comfy Beds!
This hotel surpassed our expectations! Our 2-Queen guestroom was very large in comparison to other hotels we've stayed in while traveling to Augusta. We traveled with two children and there was enough space for everyone! The room was very clean, the beds comfy and the staff was very nice! We'll be back!
November 7, 2012
Rated 5 out of 5 by DWRed president
I did find a piece of small broken glass in my jelly jar and brought it to the attention of the lady working in the kitchen. The small jar of jelly somehow got a crack and some glass found its way into the jelly, upon which some was eaten by me before knowing what was in my mouth. It caused no problem.
July 30, 2012
Rated 5 out of 5 by Holly123 Valentine's Evening
I highly recommend an evening at the Sheraton. Our room was wonderful all though we had requested a connecting room with friends but do to weather/ice/snow it was not possible. The food in the restaurant was fantastic, serve wonderful and the jazz band in the background made for a beautiful evening.
February 17, 2014
Rated 5 out of 5 by dpritch418 Expected excellence - Received excellence
Even though it was the weekend prior to the "Masters Tournament" and the staff was extra busy, we were attended to like we were the only guests and they nothing else to consider. The Sheraton Augusta facility is in top shape and the service is excellent. Definitely added to my favorites list.
April 7, 2014
Rated 5 out of 5 by kirbetto Couldn't want more!
Room was clean. At the last minute we got a dog friendly room on the first floor! Staff was accommodating and friendly. Restaurant was fast and pretty good, although a little pricey. Everything was as close to perfect as you could get! Would definitely stay there, again! Close to I-20.Thanks!
December 19, 2012
Rated 3 out of 5 by cabledog252 the restaurant
They serve the same menu as every Sheraton, however the chef prepares the meals with items based on availability. I questioned the way the items were prepared and was told just that. When I asked if I could have it prepared the traditional way I was presented a meal that was not even close.
August 11, 2013
Rated 2 out of 5 by SLMG Average
Hotel lobby was nice. Rooms were just average. Bathroom had urine smell. Requested a specific corporate rate and was advised there was no rate. Asked again at checkout and was advised, yes the rate was available and I should have asked for it at check in. Would not change the rate.
September 14, 2013
Rated 4 out of 5 by Chez22 Great place to stay
Overall this hotel met my expectations. For the 10$/person your best bet is to skip the breakfast and eat next door at the Waffle House for much less. we had over 15 rooms reserved for the team yet when we wanted to use a room for a celebration dinner, they we not as accomadating.
December 5, 2012
Rated 5 out of 5 by JPNJ The Best Stay in a Long Time
Best stay in a long time. Pulled in late 11PM got a room and a smile immedately. Only issue Bar was closing and they wouldn't serve us drink or food. Everyone else was kind and accomodating Breakfeast was a very pleasant surprise as well. The new Sheraton is doing a great Job!
August 20, 2013
Rated 5 out of 5 by JocDoc Nice placee to stay
Our negative continues to be that the lighting in the bathroom and over the long mirror in the room entrance are both so dim that my wife cannot see to put on her makeup. I also would perfer a shower head that enables you to better get wet, otherwise everything was great.
May 4, 2014
Rated 4 out of 5 by Jon34 Good stay
I use this hotel on a regular basis. I enjoy the features available but a few improvements could make my stay more enjoyable. The bar snacks need to improve as well as the food in the club lounge. Also the beds in the hotel are not as comfortable as those in other Sheratons.
January 7, 2013
Rated 5 out of 5 by pgt101 wonderful stay
I stayed for two nights, room was very clean, beds extremely comfortable, staff was very friendly and attentative. Excellent stay! I've never, ever, had a bad experience at a Sheraton. I am always sure of a clean, comfortable stay with Sheraton when I am away from home.
May 6, 2013
Rated 5 out of 5 by candycrush Great Place to stay!!
Love everything about this place so far!! We will definately come back, this location is perfect for our long driving trip to stay and rest before heading to our destination. NICE room and the bathroom is perfect design, we are not a big fan of a tub style bathroom.
July 30, 2013
Rated 3 out of 5 by FunStay Would have been great
I found everything about this hotel great except that their was an extremely loud party going on down stairs. The bass from the music was so loud I could hear it in my 4th floor room. I didnt get much rest and I was not pleased. Be more considerate of your guests.
March 4, 2013
Rated 3 out of 5 by nezman nezman
The staff was friendly and the room was fine, but the hotel shut down room service in the middle of the day without informing guests at check-in. I don't think room info should advertise full service if it doesn't mean it. I expect more from the Sheraton brand.
November 20, 2012
Rated 5 out of 5 by Anthony1213 The Staff was Great!!
I was invited to play at a nearby golf course and decided to stay here. The hotel was very modern and clean. The breakfast was very good and the waitress was very friendly. The front desk let me check out very late which was the icing on the cake. Thanks you!!
December 17, 2013
Rated 5 out of 5 by Tad41 The staff and facilities of this hotel are excellent
This hotel is convienently located. The facilitilies are very comfortsble although the Club loung is a little small, given the number of users. The breakfast was very good with lots of varieties to cater for everyone's taste and diet requierments.
May 13, 2014
Rated 4 out of 5 by FSU49 Check your bill
My company has direct bill and I always confirm upon check in and when I go to check out it is never done correctly. Therefore I have to wait for things to get reversed and corrected. So I know when I stay at this hotel to plan extra time to check out.
January 24, 2013
Rated 5 out of 5 by TraceyPW Very Nice Hotel
We came to Augusta to visit a sick relative during the holiday weekend. The hotel was VERY clean and my son enjoyed the pool as well as the chess table in the lobby. I plan to stay here again. (The snacks could have been better in the club lounge.)
June 2, 2012
Rated 4 out of 5 by JoCo99 It's all right there
It was great to have everything I needed during my stay all under one roof:
Nice clean room
Restaurant with well prepared food
Nice bar with excellent service
A gym for the daily workout
Relaxing hot tub
I had it all.........!!!!!!!!!!!!
March 17, 2014