Rated 4 out of 5 by LauraAP Amazing Staff Made All the Difference
Even though our rooms were in desperate need of updating and even repair, the staff made all the difference. Always polite, professional and attentive, they went above and beyond to make our stay as comfortable as possible; going as far as moving all our belongings to another room with working air conditioner while we were enjoying Hershey Park and voluntarily adding 1000 points to our account for the inconvenience. Room Service was also very attentive, calling to check on our meal after it was delivered (it was excellent!) The general facilities were well maintained, clean and very attractive. I was told by the front desk that the hotel will be undergoing a major upgrade to its guest rooms in the fall. I look forward to staying here again after renovations.
August 14, 2014
Rated 3 out of 5 by Jeff133 This hotel needs upgrade
I was a little disappointed in the quality of the room. The room was in need of renovations. My room had two double beds which are too small for adults. They could be upgraded to queen beds since the room has ample space. The furniture was also dated. The bathroom needed upgrading too. The tile around the tub needed to be redone. It appeared to be original to the hotel.
August 12, 2014
Rated 1 out of 5 by Grossedoutguest I will NEVER stay here again!
When I first arrived on August 6th my family and I noticed as we walked to our room the overwhelming smell of cat pee in the hallway.
Already turned off by that I open the slider to the patio and find dog droppings right in front of me.
I called the front desk and I was made out to be a fool. Sue suggested that it was probably from another animal. Funny, I have dogs!
Next on the wonderful list... Our room overlooks the outdoor pool so I send my daughter off the patio she almost falls over the old Chinese food containers as she walks down the crumbling steps.
Next I watch her get into the pool and I see her swim around something ( not a person)
But the huge pool light and wire that had fallen out of the pool wall.
So someone comes and just pushes it back in and of course it fell out again. ( oh I have photos of all of this)!
Next on the eww list some old hair and band aids just sitting in a bunch on the side if the pool.
Unfortunately I had to stay here for 3 nights and pay over $600 and that was including 1000 Starwood points that I used.
I will never recommend this hotel to anyone!
August 10, 2014
Rated 2 out of 5 by Unhabppy4 Old
This hotel is old and needs help. the AC is like having a train in the room the TV remote needed to be replaced 3 times and still did not work properly, the gym was a mess and non of the tv screens on the equipment worked. the rooms are small and dated.
I will stop now as I think you get the idea
August 8, 2014
Rated 4 out of 5 by PJB38 better facility than what I was expecting
This was a better facility than what I was expecting. It is much bigger than it looks on the outside.
August 6, 2014
Rated 1 out of 5 by Chanel2004 Not worth price
I had a ground level room. Carpet smelled moldy, bed was extremely uncomfortable could actually feel springs. Poor water pressure and dusty furniture.
August 4, 2014
Rated 5 out of 5 by KenS1967 Wonderful hotel and staff!
I truly love staying at the Sheraton when I travel on business to Harrisburg. The staff is always amazingly attentive and the rooms are clean, spacious, and comfortable. The newly renovated executive lounge is absolutely beautiful! I've stayed at some of the smaller hotels around the Sheraton and they simply do not compare in service, cleanliness or comfort.
August 4, 2014
Rated 4 out of 5 by Brooklynmom Better than expected
After reading reviews for this hotel I was a little skeptical about the quality of the room. I was pleasantly surprised. The rooms were clean, beds were comfortable. Before arriving, I had requested to have our room across the hall from a friend, they were responsive to my email and gave us rooms across the hall. The hotel was packed with kids but we have kids so we did not mind.
August 4, 2014
Rated 1 out of 5 by KLM1111 Not a good experience
We booked a room with a double bed with the 40% off the second night deal. We later learned they booked it at full price. We then were told we could not get the double bed because it was not avail anymore. We got stuck with a very uncomfortable sofa pull out bed for our kids. They ended up sleeping in our king, making it a lousy night sleep. We asked if they could get us the double and they showed us some place in down on the first floor, which was depressing, so we stayed in our room. So, they did in fact have a room with a double which they lied about after waiting 40 mins on the phone and the room we got stuck in had a moldy smell in the bathroom. The door to the bathroom did not shut well and there was a hole in the inner part of the door to the bathroom. Pretty low-brow experience. The room did not have any shampoo for us. Each button on the phone did not work, except the emergency button to ask for the shampoo, for which i called twice for.
August 4, 2014
Rated 4 out of 5 by shortwaisted good extras
Liked the extra water and Starbucks features.
Room sort of old/dated, but everything worked okay. Leak on rug at bathroom door annoying as rug was always wet.
August 4, 2014
Rated 2 out of 5 by mark118 Not Clean !!!!!!!!!!!!
checked in, quickly, but the first room given to us was filthy !!!! Oddly, the bed was made, but garbage cans were full, crumbs all over phone stand, 2 empty water bottles, a used knife, fork and spoon were left laying next to the TV, and towels were lying all over the bathroom, including one hanging on the door. Called the front desk immediately from this room, and they sent the bellman up with new keys to the room next door, which was Very Clean. Also , the floors of the elevators look like they haven't been vacuumed in several days, and the flooring around the indoor pool was pretty filthy with garbage. NOT a hotel up to the usual Sheraton standards !
July 31, 2014
Rated 2 out of 5 by MiMi1950 Not Happy
I was guaranteed no pets were allowed on
the club floor. So I booked and paid more
for this factor due to allergies. Room 1009 had a dog wimpering and scatching at the
door. Told the front desk and they said if the customer doesn't tell them how are they to know. Unacceptable! I feel I should
be compensated for this..Also 8 - 10 kids running and screaming up and down the halls.. Club room full of team members
eating like no tomorrow. I have stayed at
many concierge level hotels and never
July 28, 2014
Rated 4 out of 5 by Danielle03 staff comment
We were there for a lacrosse tournament for the weekend and everything was good. I have to mention Scott at the front desk. He was so informative, about so many things throughout the weekend. He became our go to guy for directions, hotel info. dining info. and many other things, he made our weekend that much more enjoyable!!!
July 28, 2014
Rated 3 out of 5 by LILaxDad Lacrosse Tournament Stay
Disappointed that housekeeping did not remove used dishes and ceral bowls. Lounge staff should be more personable.
July 28, 2014
Rated 3 out of 5 by Suz000 Older hotel 8 miles from Hershey Park
Hotel was very busy with summer visitors for HersheyPark and traveling sports teams. Long wait for buffet breakfast. Bathroom was very small and needs to be updated. Wallpaper was stained and shower had mold. The room with two double beds was fine. It had small refrigerator built-in to desk/dresser area. One large chair in corner. Long wait at elevators due to so many guests. The best thing was the Hershey package with tickets to park, free parking at Hershey and breakfast buffet. The gift shops sells tickets at same price as park which was convenient. Nice pool inside and out.
July 28, 2014
Rated 3 out of 5 by Paulie6 Could be better
Overall the hotel and its features were good--but I personally wouldn't stay here again.
Each entrance required you to walk through a gauntlet of smokers to get in;
the pool was full of people with coolers, with bottled beer, and food (and corresponding trash)--all not allowed according to the posted rules, and apparently those were the parents of the kids who continually ran and jumped in (over, onto, and around other guests) the pool; and no towels available;
the exercise equipment, while functional, did not have working video AND audio; and even the wall clocks were broken coupled with disinterested workers;
finally--never had a hotel where they didn't replace dirty drink glasses;
Overall a very disappointing stay
July 27, 2014
Rated 3 out of 5 by sedohr Booked here by a local business
Resturant and Bar were excellent in both food, beverage and service.
My room was not cleaned 2 times in 4 days of full service for some reason and there was no new coffee put in the room the 2 days they did actually clean. The bed and pillows were completely terrible and very old. The TV and alarm clock were also very hard to use. To top it off, I was booked here as a new employee
of a local company that was taking care of my room. I was told at checkout, although they had my credit card (for incedintals) and processed the other 7 new employees room charges that were there this week, that apparently mine were not covered and I needed to contact my new company for reimbursement as the Sheraton was not willing to call to verify. While I understand mistakes can be made, I guess it was the way it was handled by the front desk that made me feel extremely not welcome. It was so much that another employee at the front desk gave me a free coffee to cover the rudeness of the woman that was being so difficult with me. I also asked at my new company that was paying and they confirmed I was on the listing sent to the Sheraton. Being away from home for 5 days to put up with complete unprofessionalism and rudeness does not make me want to recommend this hotel to anyone including my new employer.
July 26, 2014
Rated 3 out of 5 by Srinidhi Nice hotel
The hotel is quite good, but maintenance can be a little better. Some of the things (e.g. someone flushing in the next room) can be really irritating!
July 22, 2014
Rated 2 out of 5 by lori32 Nice pool and restaurant, but small rooms and bathrooms
We travel quite a bit with our two sons who play travel baseball and stay in a variety of hotel chains, this hotel was nice in the aspect of the on site full service restaurant which was open late and open early with good food and a nice variety to choose from. The pool area was also nice featuring combined indoor and outdoor pool areas. The rooms were very small and the bathrooms were even smaller, very tight and hard to maneuver around in (and I'm petite!). I was told by someone at the front desk this is an older hotel and it's just smaller than maybe other hotels we're used to, the ceilings even seemed short as we were walking through the hallways to our room. We had 4 people in our party and we stayed in a room with 2 double beds. They were sold out the weekend we stayed, lots of sporting events in town and a convention at the hotel. The people at the front desk couldn't have been more pleasant during check in and a possible room switch to a different room, which turned out to be no bigger than the room we had, I think it was smaller in fact if that's even possible...
July 21, 2014
Rated 4 out of 5 by Steve1hunt meetings
people were very helpful,
July 21, 2014
Rated 3 out of 5 by Paul100 Not very clean
Room was aged. Rain leaked in through closed window. Dead cockroaches and previous guest's nail clippings were found on floor ...
July 19, 2014
Rated 4 out of 5 by traveler876 outside lighting
lighting outside does not illuminate the walk/parking lot at night. walking through a large parking lot/long sidewalk alone at night is not comfortable.
July 16, 2014
Rated 5 out of 5 by BJPA Outstanding
One of the Best SPG hotels....From check in to check out you feel BETTER then just a Guest!!!!!
July 15, 2014
Rated 5 out of 5 by 5gibbys Great, as always
We stay here every year for the lacrosse tournament and it is always great. The pool is fantastic, movies by the pool are fun. If you have suite night awards, this is a great place to use them. Some of the suites have 8-person dinig room tables. And, if you have a large family. You can get rooms connected to the suite and have a really big family friendly stay
July 14, 2014
Rated 3 out of 5 by Sandi68 Disappointed in the little things
There were many little things that were disappointing. The bathroom ceiling had many dark spots that appeared to be mold. The sink faucet had missing cover and plunger handle fell off. Shower curtain rod had been "sloppily installed." The bathroom fan was not working properly and did not remove the steam from the shower. We had asked for another towel in the morning (directly to the woman who was cleaning our room). When we returned late that day, we found 3 towel sets instead of the 4 we asked for. I will say that when I called, they quickly sent up a set of towels. The bathroom was our only issue. The rest of the room and beds were very clean and comfortable.
July 12, 2014
Rated 3 out of 5 by pd67 Small rooms, crowded pool with little sun
I was disappointed with the size of the bathroom and bedroom. Both were very small. There were no towels at the pool and the attendant told my son "go play" when he asked for a towel! Pool was crowded and planned poorly so as to give guests little sun. There was a smell of burning in my room which was never fixed and the bath tub filled when i used the shower. Not a great stay.
July 8, 2014
Rated 4 out of 5 by OccassionalTraveler Close to Hershey
Stayed here many times before due to closeness of Hershey. Slight let down on the club level. Only Platinum now gets in, without paying more (pts or money) For yrs we have been coming here, and one of the greatest perks has lost the luster. Will stay again, but will start watching if anything else drops off.
July 5, 2014
Rated 4 out of 5 by victory10 This hotel had friendly staff
so nice to be greeted by happy faces who are ready to serve and respond to our needs quickly. Nice properly, well maintained and easy to get to. Plenty of great places around, especially the Mexican restaurant across the street.
July 3, 2014
Rated 4 out of 5 by Bruce25 This hotel is clean & convenient
Sheraton Harrisburg Hershey Hotel has nice, clean rooms and is convenient to area attractions and not difficult to get to. Bathroom was a little small but very clean.
June 30, 2014
Rated 2 out of 5 by SoakedHungrySleeplessPA Room #108 Floods + Restaurant Delivers Wrong Food
Look, had the Sheraton fixed my problems the day of, or at least the day after, you would not know of my dissatisfaction with the Harrisburg/Hershey Sheraton Hotel.
Instead, I'm still drying out my luggage because the pan beneath the walk-in shower stall leaks like a river. Because they couldn't fix it, the two showers we took not knowing the water was flooding out into the hallway and through two fabric/cloth suitcases laying flat on the ground in the clothes closet are pretty much ruined.
Sheraton maintenance said it couldn't be fixed with us in the room, but no one offered to move us to another room. I believe they were SOLD OUT.
On the food front, my wife ordered dinner while I worked late. She called me to tell me to stop and get fast food, because the food at the hotel was terrible, over priced and tasted bad.
Because I only had about 4 hours to sleep before returning to work, all sleep is vital to me. Tell that to the kids who must be wired on Hershey's chocolates. They ran the halls yelling and screaming throughout the entire night. And there wasn't any security to stop them.
When I went back to work at 5 a.m., I left my wife to pack up our room. She wanted something for breakfast, like most people might staying at a nicer hotel. Not here.
The wrong food was delivered. And it was cold. And only took 1 hour and 15 minutes. At least they came back and delivered the correct order at the 2 hour mark. Perfectly cold if that's how you like eggs, toast and coffee.
Best of all, for three days now I have tried to get the wrong food order taken off my hotel bill. I've called. I've email back from the FINAL FOLIO they sent me via email. When I called again this morning, I was told there was no one in the office today who could speak to me about the overcharge or other issues.
So I guess you should know that the Sheraton in Harrisburg/Hershey, PA also doesn't seem to have any hotel management on site over the weekends, when it's probably most needed with all of the rooms sold out.
The entire Harrisburg/Hershey Park, PA hotel market is definitely overpriced. SO beware of where you stay. You'd think at around $275 a night for a stay, you'd leave feeling happy, rested and rehydrated. Guess they got the last one right because all of my clothes are soaked!
June 29, 2014