Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
29 de Novembro de 2013
Rated 5 out of 5 by supatight80 GREAT ROOMS
I couldn't comment yet if they upgrade platinum guests to suites as I was burning my suite night upgrades. Was upgraded to their exec. suite and it was big and cozy.
Really loved the pillows in this property. The club lounge was good as well.
I would suggest however that front desk should be more smiling...All of them look so stiff and serious.
19 de Novembro de 2013
Rated 5 out of 5 by Cyril51Reims Great moments
We have been very well received. We have benefited fully from the SPA, sky bar,... and everything was wonderful. I recommend the booking with the "club lounge".
23 de Outubro de 2013
Rated 5 out of 5 by TENNISPERSON ENJOYABLE STAY
Overall the service was terrific! Most of the hotel staff personnel spoke English and were friendly and very helpful. The room was clean and comfortable--enjoyed the power window curtain and the power blinds by the bathtub/shower. The room view was enjoyable and for most time the room was quiet. The Club Floor Lounge had good breakfasts, snacks and refreshments, and "Happy Hour".
1. For 2 days did not have a spare toilet paper roll, only one partial toilet paper roll--after mentioning it to the front desk, this problem was promptly corrected. On one of these day, none of the toiletries was replenished.
2. My wife forgot her camera in a tour van, and the tour company said it would return it that evening leaving it at the front desk. My wife informed the front desk staff that her camera would be returned and to notify her when it was received. After the time period the tour said it would return the camera, my wife checked with the front desk staff and was informed that the camera was not returned yet. She waited another half-hour and checked with the front desk staff and again was informed the camera was not returned. My wife showed her concern, so the staff checked with another staff member, who said that the camera was returned a while ago.
3. On the last night, the occupant(s) in the above room made loud stomping noises--heavy walking occurring over various periods of time. Hotel staff promptly investigated.
20 de Outubro de 2013
Rated 5 out of 5 by Mkbflorida Excellent staff throughout the hotel
The front desk staff was extremely understanding and made many calls for us regarding our lost luggage. They got us into a room early so we could sleep and then upgraded us to a suite later in the day! What a an unexpected treat!
I can't remember everyone's name - but I remember a Claudia and Isobel who were extremely warm and helpful.
Also, the room and hallway design are really interesting. I enjoyed the subdued atmosphere, stylish furnishings and modern design.
The professionalism of the lounge staff, restaurant staff, concierge and front desk was very high.
I will definitely stay here again.
15 de Outubro de 2013
Rated 5 out of 5 by fayeliuz The best of the bests..:D
We enjoyed our stay at this hotel totally.
Our special compliments to: The Customer Relations manager Vanda, Concierge Simone, and Edmondo- the spelling of their names may be incorrect, but plz relay our appreciation to them for making our vacation in Lisbon a breeze! Even the bell captains were super. Thank you all! We hope to see you again very soon!
12 de Outubro de 2013
Rated 5 out of 5 by Rahimo Possed excellents SPA et Rest. / Bar vue panoramique.
Tres bonne localisation et qualite / prix.
11 de Outubro de 2013
Rated 5 out of 5 by 500NightsLifetime Most wonderful staff
Front desk, bell staff, concierge, door staff... all understood customer service so well. These folks are the Japanese of Europe... Spectacular. Hotel is modern with reasonable lounge offering.
1 de Outubro de 2013