Rated 5 out of 5 by Shan123 Great hotel
Great hotel. Comfortable beds and nice fitness center.
May 23, 2014
Rated 5 out of 5 by KittyKat Great Staff Upon Arrival
This is was the first time an employee came from behind the desk to give me my room key, that felt personal to me. I appreciated the warmth greeting.If I was an Undercover Boss Ms.Linda would be the one I choose to represent my company.
December 26, 2013
Rated 5 out of 5 by AC0808 Stay in Roanoke
The people were great. We brought our little dog and the setup was very good. There was a place to walk the dog and bags available
April 21, 2014
Rated 5 out of 5 by Lu0829 This hotel provides great features
I stayed 4 nights at this hotel for a conference. I was very pleased with the entire stay.
April 28, 2014
Rated 4 out of 5 by RoadWarrior30 Room for Improvement
Preparedness may be costly and difficult, but very much necessary when adverse circumstances occur, such as multiple false fire alarms that take all the hotel guests out at midnight
August 6, 2012
Rated 5 out of 5 by History28 A very comfortable stay
Very friendly staff provide a warm atmosphere to this hotel near the airport. Thanks to the Club staff for excellent service and conversation.
March 3, 2014
Rated 5 out of 5 by YaiYai1967 Good hotel
Hotel was clean and presentable. Staff was knowledgable and were willing to assist.
April 7, 2014
Rated 5 out of 5 by PHKM Sheraton Roanoke
Great hotel! Wonderful service. Great staff!
April 18, 2014
Rated 3 out of 5 by Nuttytraveler Disappointing
I have stayed at this hotel several times and it has been going steadily downhill. The hotel needs a really good cleaning and a little TLC. The last two stays, the AC units in the room were so loud it would wake us up every time it cut on. The carpets in the room and in the common areas all need vacuumed desperately the last three stays, and they could really use a steam cleaning. The worst part of the hotel is in the front entrance area. There is a smoking section that you can't avoid and there is usually a group of people gathering around the one bench and ashtray. It smells even when no one is out there and it's dirty there. It is a beautiful area and the hotel has some nice features, it just needs some good management.
August 22, 2014
Rated 5 out of 5 by gobo Great hotel
Excellent hotel with a great comfortable room. Easy on/off access of the interstate. Will return again.
January 14, 2013
Rated 5 out of 5 by greeneyebandit glad they finally remodeled
The waiter at the breakfast buffett was wonderful! He added the perfect ending to my trip
February 14, 2013
Rated 1 out of 5 by Michael620 No sleeping happened here
The hotel seemed to be very clean and well taken care of from a visual standpoint. The food at Schula's was exceptional. That is were the good stopped. The A/C in the from was either on and freezing or off. There was no in between. You can adjust the thermostat but nothing changes. We were opening and closing the balcony door to adjust the temperature in the room. It did not work either. The first night we thought the bed we were in was going to fall apart. Uncomfortable and noisy. We switched to the other bed the next night and it was better, but that wasn't saying much. Still uncomfortable and noisy, just not as bad as the other. We tried to get a nap in during the afternoon between the two days, but there was non stop yelling and noise up and down the hallway for hours. It was the cleaning staff. It sounded like they were in the room with us as there is no sound proofing in those walls. We had our please do not disturb which actually said quiet please on it, on our door. Didn't matter to anyone. Will never stay here again, and we stay regularly in the area.
September 15, 2014
Rated 5 out of 5 by evangeline Awesome...especially for pet families
This was my first time travelling anywhere with a pet. Let me just say that I was shocked at how accommodating this hotel was with the multitude of other pet families I saw on our trip. They have a whole pet wing! And the rooms were awesome. Very easy access (first floor, near exit doors), and with all the latest accoutrement. I didn't feel like I sacrified anything in comfort or luxury to stay with my pet, and that is saying a lot.
In addition, the staff was very efficient, and sympathetic to all the Rt 81 corridor travellers who had just finally reached the hotel during a blizzard. Your hotel was like a wonderful beacon in the night. Kudos to you!
January 3, 2013
Rated 1 out of 5 by 237509 Party on our floor
There was some function at the hotel. At approximately 10 pm this group began a party in the room accross from our room. They were serving food. People were going in and out getting food. My wife asked them to be quiet. We call the front desk twice each time we were told that they had tried to get them to stop and would call the police if they did not. We had been on the road 10 hours and had a 11 hour drive the next day. Apparently several guest complained as we did. I always stay at this hotel enroute to see my daughter in New Jersey, never again. There is no excuse for what the staff allowed to happen.
June 18, 2014
Rated 5 out of 5 by JustJC Love this Hotel!
I have stayed here 3 nights in the past 2 weeks. My husband and I bought motorcycles and have been riding through the Roanoke/Smith Mountain Lake area and keep ending up back at this hotel because it is Awesome! From Check-in (Everytime), dinner at Shulas...love the bartenders they are so friendly and attentive, and the great people at the Starbucks kiosk in the morning! Everyone seems on a mission to make my stay the best ever! I have stayed at many 5Star hotels and this one meets all the standards. The Room is extremely clean, Comfortable Bed and i LOVE that they have an indoor and an outdoor pool. I will be staying here more as I vacation and travel in that area.
September 6, 2012
Rated 5 out of 5 by Auditor57 Great Staff
This is a terrific hotel that will meet all of your traveling needs. The staff is great, especially Xavier who greeted us at our car and helped us to check in. He showed us all the great features of the hotel such as the pool, the fitness center, the restaurant and where to walk our dog. We loved the gas fireplaces in the lobby areas. It is a wonderful place to relax and we will be certain to return if we are in Virginia again on vacation. It is convenient to interstate 81, the mall and to the downtown Roanoke area.
The beds are indeed heavenly and the rooms are very spacious. All of the areas were very clean and well maintained. I would highly recommend this hotel.
November 4, 2012
Rated 4 out of 5 by Dkrideout A good value
I was satisfied with the hotel even though I think when you stay with points you are not getting the very best rooms as if you were paying for the night. The points rooms always seem a little less than what you expect from sheraton.
September 2, 2014
Rated 4 out of 5 by jeff very nice
i arrived very late in the evening and when i got to the front desk the couter person already had me upgraded to a club level room. she told me how to get to the elevators and as i was about to go i asked if they had a suite with a pull out couch available. (i was hoping for extra space). one was available and she upgraded me. the room was huge with 2 couches and a conference table. the king bed was a 4 post bed with a nice thick comforter. (never saw this before at any starwood hotel). i only stayed 1 night but it seems to be a great place to stay if you are going to be in roanoke for a while. the only issue i had was that the club room was not serving any type of breakfast.
April 12, 2012
Rated 1 out of 5 by Jet60 Poorest service ever
The worst hotel experience ever. Staff was combative when asked for information. When complained about service, card was shoved in face and told to call corporate. Had to ask for room to be cleaned 3 times. Finally, cleaned at 3 pm. Floor in room and bathroom was dirty when checked in and dirty second day after cleaning. Refrigerator broken and froze water.
August 25, 2014
Rated 4 out of 5 by Leo48 Hide and Seek
The hotel was lovely and we had a great meal at the inhouse restaurant. But our stay was somewhat like playing hide and seek. Signage for the hotel on the approaching highway is non-existent. Signage at the actual street for the property is set back from the road and is at ground level - nearly impossible to detect until you have passed the turn. No indication which of two sets of entry doors lead you to the front desk. Entrance to the restaurant from the interior of the hotel is at the back of the bar with no directions as to where the hostess station is located. One could call this a "hidden gem". Why not make it easy for guests to find, stay and dine rather than a guessing game?
August 25, 2012
Rated 4 out of 5 by deerisle Nice business hotel
This hotel had extremely comfortable rooms, and the staff was excellent. I was in Roanoke for a brief trip, and it happened to be graduation weekend for Virginia Tech. The hotel was very full. In spite of this, the staff did an excellent job meeting the needs of a business traveler. The club lounge is nice and has decent food, but it's not what you'd find in a larger hotel or in a city hotel. The rooms had been renovated, and the bed was extremely comfortable. I would definitely stay here again if I were in the area. I would also think that the hotel would a good fit for a family or leisure traveler.
May 22, 2012
Rated 4 out of 5 by Fefe112 Pet Friendly and very clean
The grounds are kept up well and the room was quite comfortable. More importantly, it is a pet friendly hotel which is clean and great for your pets. It is a hotel that will make the guest happy because of its decor and atmosphere and your pet will be thrilled to be traveling with you.
August 25, 2014
Rated 5 out of 5 by Bobbie65 Great hotel and great location
did not like the pillows on the bed. they were very nice but I prefer a firmer pillow...our bathroom was quite small...room was great..you supplied breakfast for teams in am..could have been a little more variety every day..like sausage gravy and biscuits. etc..just about the same every morning..but what was there was good...staff very polite and friendly..close to everything..loved Xavier Lafayette..he is a keeper....he is an asset to your hotel......thanks for the experience...
August 4, 2014
Rated 2 out of 5 by Phranc Mattresses
The mattresses in my room were worn beyond practical use. On one of them, I felt like I had to hold on to the sides to keep from rolling off. The rooms we were supplied for Hospitality Rooms use were woefully small and inadequate.
August 25, 2014
Rated 3 out of 5 by Jake20 check out
When I registered, I changed cards. When I got home, I checked my bank account and found they were going to charge me $805.95 plus $1.00. I called and they said it would take 7 days! I called my bank and they called and finally got in contact with the accounting dept. They were suppose to fax the bank something to take the charge off my account. My bank called and they never faxed the information, so I called to let them know my bank did not receive the information. She said Oh, I haven't gotten to it yet. I asked her to please sent this as the bank was waiting for this so they can take the charge off. So finally she sent it. When I got my bill, first they charged me $676.41 which was wrong and while I was there I got that changed to $341.04. I was floored when I saw the $805.95 charge and come to find out they were charging me for 3 rooms. I only had 1 room reserved. This upset me terribly as I didn't know what was going on. I have stayed at Sheraton Hotels and never had a horrible experience like this. The rooms were nice, but I asked for the Club floor and there is no club floor in this hotel.
August 26, 2014
Rated 4 out of 5 by 20155guy Consistent Quality
I have now stayed here 3 times in 4 months. I find the staff, service and cleanliness consistent, and the hospitality warm. one of the best hotels in the area, with full features. great for having the family along on business.
August 23, 2014
Rated 3 out of 5 by JWS12345 great hotel for families
I stay here frequently on business. For families, great hotel. For business travelers / platinum members, it could be better. Last year or so has seen a decline in attention to details in cleaning and servicing rooms and landscaping. Deferred maintenance throughout hotel is adding up. Executive lounge in evenings has sloppy, inattentive, unprofessional attendant. Fails to greet guests properly, is always sitting at one of the guest tables, and informally chatting with guests. Ugh. Skip the lounge. On site restaurant unaffiliated and expensive. On good note, love the front desk staff.
February 25, 2014
Rated 5 out of 5 by srqbob Comfortable accommodations...and very dog friendly
We were en route from New York City to Sarasota, Florida... taking a leisurely road trip, accompanied by our dog. Finding comfortable and clean hotels that don't "gouge" with "pet fees" can be a challenge. The Sheraton Roanoke Hotel was exactly what we would hope that ALL "pet friendly" hotels would be: clean and comfortable without excess pet charges. We would return to this property if in the area again, with... or without... pooch! A nice place to call "home" while traveling.
July 30, 2014
Rated 4 out of 5 by KR1060 Bathrooms need an update
The main room was as expected however the bath area needs an update (tub was also dirty). The tiles need regrouting and the tub is old and beat up. The front desk asked if everything was satisfactory at checkout and I told them about the dirty tub and they tried to compensate me for it.
At check-in the front desk fellow didn't do anything for us (gold status) and actually insinuated I was trying to get the club floor I wasn't entitled to. I don't understand it, I have been offered this benefit at other starwood properties. That person needs some training. Their cafe staff was also extremely slow. This seems to be an anomoly because we've had better service other times when we stayed at this location.
September 24, 2012
Rated 5 out of 5 by cocoa1973 VMA conference
Second visit to your hotel. Staff very friendly and helpful. Pool was clean. Shula's staff was great! Food was wonderful!
August 25, 2014