Rated 4 out of 5 by wigstheome Very Solid Stay
Checked in on a late Tuesday night. The front desk was friendly and efficient, and apologized profusely because as a Pltainum, she thought my room keys should have already been made. Given room 558-B, which conveniently was close to the Club Lounge. The room was very comfortable and well thought out. Had breakfast in the Club Lounge; cereal, eggs, bacon/sausage, breads, fruit, etc. -- great deal. The fitness facility is also well designed and equipped. All in all, a really good stay.
November 20, 2013
Rated 3 out of 5 by Tim1609 Nice hotel, bad staff experience
Let's just say that with over 125 nights on the road this year you come to expect a level of service from SPG properties.
As a Platinum guest I expect to check in within 5 minutes of arrival, this took 20 minutes as the front desk folks checked in every once a year traveler and took a long time with each one.
When I did get checked in, they put me in a standard room when I booked and paid for a deluxe. Told me it was take it or leave it and they couldn't reduce the rate. Not a good way to greet a loyal traveler. Lastly, they gave me key and said goodbye, no directions to my room and the hotel has multiple towers. I asked for directions after failing to see a sign that would point me to my room, and was told to go that way and use the elevator by the doorman. Problem is, there are two towers, two elevators, and neither is marked properly for the room numbering. I went back again and instead of showing me the way the front desk folks drew me a map.
Having a shulas there was a great thing but it didn't fit with the level of the hotel and as you can imagine was completely empty at 630pm. save for a half dozen locals having a beer at the bar.
Went to the club lounge for breakfast and the food was extremely lacking, the attendant spent a half hour telling me about her personal troubles, and I ended up leaving and getting a good breakfast elsewhere. Oh, and the club lounge is a bit of a trick to find as well.
Overall, this might be an isolated incident but it wasnt what I would expect all the way around from a starwood property.
November 19, 2013
Rated 5 out of 5 by Carhartt Incredible Value!
I stay at the Sheraton Roanoke Hotel and Conference Center frequently and each stay is a pleasure. The hotel is top notch and has a friendly staff and great atmosphere! The value received for your dollar is incredible. The gym is top notch and a welcome relief for the business traveler. Platinum status is recognized each time. It is my home away from home many, many, many times during the year and I appreciate each member of the staff who says hello to me, remembers me, and does everything possible to make my stay pleasurable. From the front desk to room service to the club lounge, service it top notch!
July 15, 2013
Rated 5 out of 5 by Sharley49 Customer service
This hotel has wonderful staff. My accommodations were great and the rooms were very comfortable. The amenities were accessible for all. I also enjoyed the meals that were served.
October 13, 2013
Rated 5 out of 5 by Jean wifi
our stay was for only 1 night, we were just passing thru. We needed to have wifi for route directions, and was very suprised to hear there was a $9.95 charge per day. This was the highest charge I have ever paid anywhere in the world, and for that charge it was the slowest speed I had ever experienced
April 22, 2012
Rated 5 out of 5 by BusyTraveler Excellent Staff
Nice hotel for one night stay for local college football game. Nice indoor pool and good accomodations.
However, best part of this hotel is the staff, Linda B. and Thomas W. are wonderful front desk staff. I checked in with Linda, who was helpful with an upgrade and other amenities. She had a great smile, and when I checked out with her and Thomas, I again was greeted with a big hello.
The staffer in the club was wonderful with the complimentary breakfast and we left a nice tip. My kudos to all of the staff at this hotel, it is an excellent SPG property and my family and I enjoyed ourselves. It is also nice to be so close to I-81 and the Roanoke airport!
October 7, 2013
Rated 2 out of 5 by MikeTravelsToRoanokeVA Not a great overall experience
The reservation process required two reservations because I could only redeem my starwood points for specific nights. I could not make my reservations online, the reservation process was confusing for your operator and complicated the check-in process. I'm disappointed that I can not redeem my points on the days that I need to travel. I decided to checkout one night early but I was still charged for that night even though I gave 2 days notice because I had a special rate - a whopping $10 cheaper than your regular rate.
May 14, 2012
Rated 5 out of 5 by Tiberius172 Extrodinarily pleased.
I recently stayed in Roanoke, VA at the Sheraton Roanoke Hotel & Conference Center and found an excellent hotel. We were extremely impressed and pleased with the overall look and feel of the hotel, the cleanliness of not just the rooms but the hallways, lobby, and Indoor Pool Area (which my children loved!), and the very friendly Staff. I’d like to mention, Mandi at the front desk, Brenda who was on the cleaning staff and was a delight to talk with, and Shae and Rebecca at the Starbucks coffee shop. All of whom were smiling and very helpful. It was very obvious the time and care that has gone into this hotel. I see some reviews that I think are a little harsh after all; this is not purported to be a 4 or 5 star hotel but rather a 2 star and for such, this hotel is an excellent value.
March 5, 2012