Rated 4 out of 5 by ThreeYearsMarried Definitely recommend this place though room for improvement
Bed was perfect - white, clean sheets and plush pillows and comforter. Nice renovations to an older facility. We really enjoyed the fitness center which had a variety of equipment and machines. A couple instances which kept this place from a 10/10 for us. We called the front desk for a razor which never came. We also participated in the "Make a Green Choice" program which opted us out of housekeeping during our stay. The information did not clearly state that this was for SPG members but this is what we were told at checkout; thus, we did not receive a $5 food/beverage voucher as expected. Also, we were placed by an exit door. We could clearly hear folks coming and going throughout the night. My complaints did not affect my overall satisfaction with our stay which was excellent. We stayed here with a gift certificate that we won to celebrate our anniversary. We would definitely consider returning here and request not to be placed by an exit door! I like the idea of opting out of housekeeping for short stays. This program was not communicated clearly, however.
July 30, 2014
Rated 5 out of 5 by DTJLAJ Outstanding Hotel
For years my wife and I with our family traveled all over the world as part of my job requirements. Your hotel compared with the best of the best in terms of an enjoyable and satisfying stay. We had a delightful stay and a wonderful time experiencing all that your hotel had to offer including the expertise of your courteous and knowledgeable staff. The next time we travel we will be sure to use a Sheraton facility.
July 29, 2014
Rated 5 out of 5 by James125 Best Hotel I have ever stayed in
When I visit Roanoke - I always stay at the Sheraton Roanoke Hotel & Conference Center. The rooms are always ready for the weary traveler, and the entire staff from front desk to the room service to the cleaning staff are all professional, helpful, and friendly.
July 28, 2014
Rated 4 out of 5 7/22/14 Stay
I was extremely pleased that the staff gave me the type of room and the location I requested. Once in the room, however, I noticed that almost every surface in the room was not clean. Due to being extremely exhausted, I wiped down the surfaces myself and the evidence was appalling. I should have called housekeeping to the room to remedy the situation, but, I was too exhausted to wait or move to another room. I then attempted to order dinner. There was no answer after calling twice. The line rang each time until it disconnected me. I then called the front desk to find out how to reach room service. The front desk connected me to the hostess. She took my order. The staff that delivered my meal was courteous and pleasant. The meal was good. When calling for tray pick-up, the same problem occurred with no answer. I enjoyed the remainder of my stay and the staff from front desk to bellmen were professional and courteous. Due to checking out later than I would have wished, when asked if everything was to my satisfaction, I simply said "fine." Again, I should have said something, but my time was more important at the moment. This was not my first stay at this property. I will, most likely, stay here again.
July 24, 2014
Rated 4 out of 5 by TravelingMan Stayed here a fair amount, time to share ....
I stay here often for business when I'm in town. Very friendly staff, great location right off the highway and generally it fits the bill. I used a Suite Upgrade on this stay and the room was quite large and very comfortable. It do wonder why I hadn't received a complimentary one as I've stayed their many times before. The room was very well appointed, the only issue was the carpets could use a good steam cleaning, otherwise all else was just fine. The Concierge area is great for breakfast and usually has drinks in the min fridge even off hours. Haven't used it yet for an afternoon appetizer. Good indoor and outdoor pool as well.
July 18, 2014
Rated 5 out of 5 by bodie37 great faclities
good restaurant, good pools, good exercise facilities
July 15, 2014
Rated 2 out of 5 by VeryUnHappyfellow NSE Conference
I was promised in writing a consiere floor and a KING SIZE Bed. Instead I'm stuck on the 5th floor with filthy carpet and two old guys in the ajoining room who sold trains till midnight...
July 12, 2014
Rated 5 out of 5 by Moose1956 Business Owner
Great hotel for business or leisure travel. Rooms are quiet and beds very comfortable. Amazing gym for working out and both indoor and outdoor pools. I really enjoyed Shula's Grill in the hotel and look forward to returning.
July 12, 2014
Rated 4 out of 5 by mel2546 Business
I styed at this hotel for business conference. The meeting rooms were very clean and the staff always made sure that the food was replenished.
July 11, 2014
Rated 5 out of 5 by Renee108 First Experience was a Great Experience!!
I would highly recommend this hotel
July 11, 2014
Rated 5 out of 5 by Kev18 Perfect
My family and I stayed at the Roanoke Hotel on our return trip to Texas on our 3000 mile venture. Hotel was perfect! Fresh and Clean hotel. Décor and grounds were great. Staff was very attentive and friendly. We had a great stay, definitely one of our favorites.
July 9, 2014
Rated 5 out of 5 by ET2020 Loved the Indoor/Outdoor pools & the Breakfast Buffet
I was pleased with our recent Stay in Roanoke -- The hotel was nicely appointed, and the accommodations met our expectations. The staff was courteous and friendly, and the amenities were easily accessible and clean.
The Breakfast Buffet was excellent ; we loved the made-to-order Omelettes.
July 7, 2014
Rated 4 out of 5 by Nettie22 Decent
We liked our room and the hotel in general. However, while there we had a problem getting coffee, creamer, cups and sugar. We had requested them on Fri night at the front desk around 8pm (we declined housekeeping daily) and were told it would be delivered in 30 minutes or so. It was not delivered. Called the next morning and waited about 20 minutes and maintenance man delivered. On Saturday night, the hot tub was brown, stinky and unusable. More monitoring of the pools would be useful. Otherwise a great stay and great property. It would be nice if one could park in the back lot and use rear door to enter but I understand this could be a security issue.
July 7, 2014
Rated 5 out of 5 by JenG38 Mini-Vacation
Our family recently stayed at the Sheraton and expected less (due to the area) but this location is wonderful. Very clean lobby and rooms. Comfortable beds make a good night sleep after a day's hike at Sharp Top Mountain. The pool area could be cleaned a little more but the kids loved the outdoor pool. The restaurant is a little on the pricey side but overall filling. Good location for traveling through.
July 7, 2014
Rated 5 out of 5 by LEO4256 Weekend Getaway
Check-in resulted in unsolicited upgrade. Staff very friendly. Room very nice and quiet. Restaurant - Shula's 347 Grill - is phenomenal - food and staff. Will stay here each trip to Roanoke, which is about twice per year.
July 7, 2014
Rated 2 out of 5 by suesue1964 the weekend
the hotel was ok but the staff was not very warm or friendly. also not very pet friendly like we thought.
July 7, 2014
Rated 5 out of 5 by displacedyankee This hotel has it all
Had not intended to stop in Roanoke on our way back to NC, but we were so glad we did. Shula's restaurant was a nice surprise, the room was fantastic and the entire hotel staff were so friendly and helpful. We will now make this hotel our stopover point on our way home.
July 5, 2014
Rated 5 out of 5 by GrammyJackie There were some nice touches such as the fruited water in the lobby and bottled water in the room each day.
The rooms were nice and staff courteous. The internet was a disappointment as it was quite slow. It was a problem when my husband was trying to do work for his job.
July 4, 2014
Rated 3 out of 5 by JPG2 OK stay
Hotel is pretty average. Got a room someone had smoked in with a partially made bed and a running toilet. Staff was very responsive fixing the problems but should not have happened. Also did not handle our adjoining room request well.
July 4, 2014
Rated 5 out of 5 by Ned88 Best Hotel Experience in years
This was my first stay at a Sheraton in maybe 40 years and based on that memory my expectations were not too high. What a pleasant surprise! Your staff from Housekeeping to Registration, including your food services were all top notch friendly, helpful, with a smile on their faces, Not once did we hear "I'm sorry, but we can't get that (do that) now. Our only criticism in 657B is the toilet roll is a difficult reach from the throne. Management and employees have much to be proud of.
July 2, 2014
Rated 4 out of 5 by whocaresimtiredoftrying ho hum
My father has trouble walking long distances, so I asked for a room with minimal walking (i.e., close to the elevator). While we were able to get that, the walk to the elevators was quite some distance and there were no entry doors close to the elevators so I could drop him off. As best I could tell there were only 5 handicap spaces (3 out front, 2 around back) - way too few for a hotel this size. Checkin/out was slow. Showerhead didn't provide an adequate flow/dispersal of water...just kind of a stream.
July 2, 2014
Rated 5 out of 5 by HTown03 Great Stay
The hotel was very comfortable and the room was very nice.
July 1, 2014
Rated 5 out of 5 by raf52 Nice place to stay.
It was a great facility and they did a fantastic job for our convention & show.
July 1, 2014
Rated 1 out of 5 by Traingal Hotel Looked Promising but Failed in Many Ways
The hotel is beautiful but failed to meet most expectations. The room was beautiful but the bed was uncomfortable- too hard. The cleaning was horrible. Dirt chunk left on floor for 5 days. Often glasses were washed (maybe and method unknown) and put back top down on the counter. I could see my lip gloss on the glasses. They "cleaned" the floor with a broom with a towel wrapped around it. We never saw a vacuum, nor did the carpet in our room. The restaurant food in Pi's (breakfast) was OK but staff not trained well and they were often overwhelmed when people wanted to order off the menu. I kid you not that they said there were 2 menus for the entire restaurant. The manager made snide remarks to patrons that he appeared to think funny but were highly insulting. Upper management did not appear to resolve this with manager but did apologize to us. Some people seemed to enjoy the dinner menu, but I was not one of them. Food was ordinary and overpriced. We have occasion to visit Roanoke often but will NOT stay at this Sheraton again.
July 1, 2014
Rated 5 out of 5 by Wonder1 Very Nice Stay
My husband and I stayed for three days and found the hotel very comfortable. We were on the 3rd floor and it was so nice not to hear other guest above or below us. We slept very well all three nights that we stayed. The staff was very helpful and friendly. It was a very enjoyable stay.
June 30, 2014
Rated 4 out of 5 by JackB7 Limited access to coffee.
I am an early riser. With the exception of room service (which I never use) or the in-room coffee maker (which would wake up the other occupant in the room), it is impossible to get a cup of coffee when the coffee bar is not open. It does not open untill 6:30 AM & is closed in the afternoon. I had to walk or drive to a local gas station to get coffee when I wanted it.
June 30, 2014
Rated 3 out of 5 by abdcomtjneuvn This hotel is marginal
AC not working properly throughout hotel. Was cool but very humid, like being in a cave. Maybe it's better in the winter when the heat is on. Floor plan of hotel too chopped up for easy access to conference center areas. Food prices too high, especially for a town like Roanoke. Should have more food choices in hotel, like a salad bar for people who can't eat very greasy food, as the food found in Shula's.
Location is good right off I-81. I probably would not stay here again.
June 29, 2014
Rated 5 out of 5 by lifeidesire The BEST!
I can't say enough wonderful things about my stay at the Sheraton Roanoke Hotel & Conference Center. Everyone, and I mean everyone, on staff went above and beyond to make my stay the best. This was the greatest hotel stay that I have had in about 13 years. The shuttle drivers were my favorite, fun, welcoming, informative, and on time. The staff at the front desk helped me find a place to take a meeting when I had to stay another day because my flight was cancelled. I would love to stay here again and would highly recommend it to everyone.
June 26, 2014
Rated 5 out of 5 by BaseballFan2013 What an oasis!
I really loved staying here, even though I was just passing by en route to New York. I found this place so tranquil and nicely laid out and the staff so friendly that southern hospitality is exactly what I experienced. The two pools definitely helped our children to relax and enjoy themselves and the room was spacious and comfortable. If I ever pass this part of the US again I would make an effort to stop by.
June 24, 2014
Rated 1 out of 5 by 237509 Party on our floor
There was some function at the hotel. At approximately 10 pm this group began a party in the room accross from our room. They were serving food. People were going in and out getting food. My wife asked them to be quiet. We call the front desk twice each time we were told that they had tried to get them to stop and would call the police if they did not. We had been on the road 10 hours and had a 11 hour drive the next day. Apparently several guest complained as we did. I always stay at this hotel enroute to see my daughter in New Jersey, never again. There is no excuse for what the staff allowed to happen.
June 18, 2014