Rated 4 out of 5 by nancy59 very comfortable room
we had a nice 4 day stay. Location was great~ across from shopping area and restaurants. Room was quite large with nice size bathroom. My only complaint was we had to go down to lobby early one morning because housekeeping didn't leave any extra soap or toilet paper in our room the day before and we ran out.
December 2, 2013
Rated 3 out of 5 by yogirocco Dirty Room
This may have been an isolated case as I have never had such an issue at this property before. There was a half empty pizza box under the wardrobe, hairs in the tub, a used bar of soap and white duvets with major stains. One the floor between the bed and nightstand was one long piece of used dental floss.
November 21, 2013
Rated 4 out of 5 by Upnorthlive Indoor pool was a treat
Indoor pool had great hours (0630a-1000p).
Only downside was had to walk across lobby to get to it.
Was surprised that the SPG lounge was not available to us as Gold Members - site specific? We spent 3 days at a Sheraton property in Oct in Pittsburgh, PA and the lounge was available to us. Very confusing.
November 20, 2013
Rated 5 out of 5 by Pilot2 Quiet
I was amazed how quiet the room was. It is on the trendy north side and not close to any highway. I have stayed downtown and all over Chicago. I worked for United Airlines and I felt safe in Northbrook.
How do you keep the linens so white?
I used the workout room and looked at the pool. I will stay here again.
September 18, 2013
Rated 4 out of 5 by Sacking Nice Stay
Got to be a bit concerned when the staff has to post a notice in elevator asking children not to run in the halls. (Though that really questions the quality of adult supervision of the children).
Stayed over Thanksgiving. Almost always stay here when visiting family.
Convenient and quality staff.
December 1, 2013
Rated 5 out of 5 by NANCY209 THE WAITRESS
WE THINK HER NAME IS ROSIE. SHE DID SUCH A WONDERFUL JOB OF MAKING US FEEL WELCOME AND AT HOME. SHE REMEMBERED OUR PREFERENCES AND NAMES. IN A TRYING TIME, SHE COMFORTED US AS JESUS WOULD. ALSO SHE FOUND MY HUSBAND'S CANE AND SOMEONE WHO COULD BRING IT TO HIM AT THE CEMETERY AS WE HAD ALREADY CHECKED OUT!
January 16, 2013
Rated 5 out of 5 by Dorothy52 Our Stay in Chicago area
Everything was perfect-the service I was most impressed with was the shuttle. The drivers always seem so willing to help us get around. They exceeded our expectations. We were there for a monkey conference and the staff was very helpful and provided a lovely buffet luncheon and room for our group.
July 21, 2012
Rated 5 out of 5 by DougL Awesome hotel
We had an awesome attendant on the club floor! Maria was really nice and went above and beyond to make us feel at home. Eric at the front desk was the same way. When I called to talk to some one about the hotel, I spoke to Robert and he was very helpful and answered all of my questions.
March 31, 2013
Rated 5 out of 5 by Envoylns Excellent
Attended a conference and had a hard time finding a hotel. I booked here and it was great! Everything was wonderful. The front desk staff, very friendly especially the night attendant. It was a bit of travel to the conference, but the stay at the Hotel made me forget about the mileage.
July 24, 2013
Rated 5 out of 5 by gotjenks45 A Hotel That I Enjoy Returning To
This is a wondeful hotel to stay at if you want to be near the Northbrook area.
There is a Whole Foods across the street and near some strip mall type shopping. Easy to access the highways.
The rooms are comfortable and very clean. The indoor pool/hot tub and exercise room are an added bonus since they both are very nice.
There is a restaurant on site but I have never tried it.
This year we paid the extra money to stay on the club level so that we would have breakfast each morning and not have to go out. (The only downside was that on Thanksgiving morning they did not use a weekend hour and I would like to see this changed.)
The staff that I encountered was at all times friendly and kind.
The hotel is VERY clean (and I am very picky about that one).
I highly recommend staying here and it is the first hotel I look at when visiting our family.
ALSO, the rooms are quite and you do not hear through the walls. The doors do make a slamming sound though if guests are not considerate when closing the doors.
November 30, 2011
Rated 2 out of 5 by YMail1974 Posted wrong of nights stayed
I was told the reason for the wrong # of nights stay because I didn't check-in on my first day. I also opted for the greenchoice but didn't post the points. I kinda sense that because the staff who checked me in doesn't seems to know what he is doing.
January 17, 2014
Rated 5 out of 5 by Pilaitese Staff attention
I was in town for my father's funeral. The hotel was sold out for the night of 8 14 but Denise at the front desk was able to extend my stay to accommodate my need at a very difficult time for my family. I was treated with kindness and sessitivity for my stay
I can't thank you enough.
August 19, 2012
Rated 4 out of 5 by Nick86 Comfortable and refined
No surprises, which is a good thing. The staff did everything they could to make sure I could have early EARLY check-in. Go team!
Have stayed at other Sheratons. This one seemed to not be as impressive in scale, design, or style, however, was very comfortable and the rate was fair.
September 12, 2012
Rated 5 out of 5 by Bennett99 This hotel and staff were great!!
I recently stayed at the Northbrook hotel and found it to be impeccably clean, comfy and relaxing. The staff was very attentive especially the club level staff we were treated like family. I highly recommend the location and would book my stay there again without hesitation.
October 29, 2013
Rated 4 out of 5 by mbluecpa Great suburban hotel
Our king room was comfortable and in line with a typical Sheraton. The oversized desk faced the window, which I always welcome when working; however, the AC/heating unit fan oddly vented out through the desk thus blowing directly in the face of anyone sitting at the desk. Outlets were plentiful, including two at each nightstand. My only major negative comment on the rooms is the thin walls/doors: we could hear our neighbors' conversations and TV clearly and noise in the hall came into the room noticeably. It didn't particularly bother us, but anyone noise-sensitive will likely find that problematic.
The lobby and adjoining restaurant/bar were compact but comfortable, with the fireplace a welcome comfort of home. Parking is free and abundant.
The Club lounge was comfortable and uncrowded. It's attended only during breakfast and evening hours, but stocked with soft drinks and water and available via key 24 hours. The evening attendant was particularly helpful with a couple of restaurant recommendations too.
November 15, 2012
Rated 5 out of 5 by Businesstraveler14 Outstanding experience
I stayed here about a year ago and recently stayed again. The experience once again was outstanding. The accommodations, service, food, atmosphere are all excellent. I would highly recommend the Sheraton - Northbrook, IL to everyone needing a location in the northern suburbs.
July 14, 2013
Rated 5 out of 5 by chacha0314 Very Comfortable
The hotel was great, the only bummer was the coffee was always empty in the morning when we went to get a cup and the hotel bar only had one staff on with about 40 customers. That was rough. One of our party actually took drink orders for the whole place up to the bartender.
July 29, 2013
Rated 5 out of 5 by BarbS This hotel is very welcoming
I stay at this Sheraton often, and had been going weekly for a while, even though I travel from the East Coast. The staff at the front desk, and in the restaurant, are very warm and welcoming. The rooms are clean and comfortable, and it has become my "home away from home."
February 26, 2012
Rated 1 out of 5 by Melvyn00sad Suite's Aren't Too Sweet
Property granted Suite Night Award, but hotel mandated I move from my room at 11 am. ...so much for your 24 or the Platinum 4 pm check out.
March 6, 2014
Rated 4 out of 5 by BeHank Guarantee request not met
I had booked a king room on the club floor for this stay, which is what my reservation states, upon arrival, I was told there were no king rooms available and was given a double. Very disappointed I did not receive the room I had booked with guarantee.
December 4, 2013
Rated 5 out of 5 by jan83 we always stay at this hotel when we're in chicago.
We have always stayed at the Sheraton Northbrook when we visit Chicago. It is always clean and the associates are wonderful. The rates are comparable. It is convenient to shopping and restaurants. There is no reason to stay anywhere else when in Chicago.
August 22, 2012
Rated 3 out of 5 by dg60 Great staff. Worst wireless network ever.
The location and pricing of this property are excellent for my needs in seeing clients. Unfortunately I needed to get quite a bit of work done and the wireless network here is terrible. Depending on your needs, this may be an excellent choice. Or not.
October 24, 2012
Rated 5 out of 5 by dina44 Wonderful amenities
I am so impressed with the comfort and layout of the guest room - down to have the toiletries already in the shower and even offering a scrunch for the shower gel! The Starbucks coffee and complimentary waters and internet were wonderful bonuses.
September 23, 2013
Rated 5 out of 5 by WearyTraveler2012 Weary Traveler
Arrived at hotel after 10 hour drive thru Snow Sleet Freezing Rain & High winds. Was Greeted by Rhea at reception. She was Extemely helpful providing information and assistance. Excellent hotel with friendly helpful staff. Thanks for a great stay
December 26, 2012
Rated 5 out of 5 by Rich52 Stay at the Sheraton Northbrook
Overall excellent stay. The Rooms and the location were excellent. The Front Desk Staff was extremely professional and helpful. The only comment I would make is that the Restaurant staff was slow in service. Tough to find a server at Breakfast.
February 23, 2013
Rated 4 out of 5 by YMail1974 Comfortable bed
Very good. the lounge has couple of fridge and the one with the milk and juice are always locked.. the other side that contains water and soda is okay.
Just not sure if it is only for viewing and not for anyone to consume those
November 1, 2013
Rated 5 out of 5 by veeveejay Great Amenities
We were very pleased with our stay at your hotel. The staff at the front desk was very attentive. I'm always a little disappointed when the cleaning staff cannot speak English and we do a lot of sign language to get our point across.
May 20, 2013
Rated 1 out of 5 by Grump12 Party Hotel
Parties two out of our four day stay at Christmas time. Almost constant door slamming and loud conversations by guests 1am to 5am. Furthermore, room service not performed one of the days. The hotel was fine two years ago.
January 3, 2013
Rated 2 out of 5 by HankZH This hotel needs improvement
The hotel is poorly managed. Staff is more focused on having fun amongst themselves than serving guest.
Rooms was smelly and did not make a clean impression.
Bed linen were rumpled and not smelling fresh.
November 6, 2012
Rated 5 out of 5 by staycation1 Staff was great
We were in Northbrook just to get away and to view the Cuneo mansion. Reception staff gave great directions, and our bartender, Joe, was exceptional. He had great dinner and shopping ideas.
September 19, 2012