Rated 5 out of 5 by GussBasna Club Lounge
At the reception, when I was told that the Club lounge is open till 11:00 pm, I would have expected to find some petite bites available till 11:00. The beverage was available, but I was surprised that the food bar was cleared by 10:00 pm.
October 19, 2013
Rated 1 out of 5 by Worldtraveller1970 Worst hotelexperience this year
From check in to check out Milan Malpensa airport hotel really under delivered. Extremely unorganized and to a point very unhelpful. Almost slow motion like check in that took forever, but check out was even worse. Don´t bother asking for coffee at breakfast, head straight to the counter and talk to the barista. I´m most certain I will never stay at this hotel again.
September 28, 2013
Rated 4 out of 5 by AkG83 Stylish Airport Hotel
This hotel exceeded most of my expectations. It's beautifully designed and furnished. The staff was friendly and attentive. It's basically in the airport so you don't have to plan travel time to catch your flight. The room was beautiful and clean. I really liked the appointments to the room: rain showerhead, comfy bed, etc. I ate at the hotel restaurant and found it quite pleasant. Like all hotel restaurants, it's a bit overpriced but the food here was tasty and with lots of healthy and food-allergy options.
I only have two complaints. The room wifi was fairly slow, especially since it cost 12 euro per day. Also, my room faced the airport parking lot and there was lots of noise there all night. I had to wear ear plugs to get sleep. With another room, not facing the parking lot, I would have been perfectly happy.
May 10, 2013
Rated 5 out of 5 by beeper Exceeded expectations
We started our 3 week trip at this property and loved everything about it: staff, Club Floor food, fact it was in the airport, gym, staff and bed and quality of room. Stay there. You will love it, easy access to autostrada. We'll use it always when we fly to Milan and arrive late before heading to Milan. Easy outlet shopping in Serravalle and almost opposite freestanding Loro Piana outlet.
September 17, 2013
Rated 4 out of 5 This Hotel is a great home away from home
staying at the Sheraton Milan Malpensa Airport Hotel was so good! we got of the plane and walked straight into our home for the next few days. Some may think its to far from everything but a short inexpensive train ride to Milan City allowed us to see the world of Milan , Italy. At the end of the day we were home and recouping for another! At the end of it all there was no early morning rust to catch our flight as we were there!
August 9, 2013
Rated 3 out of 5 by bbhk Ultra long queue at front desk (no dedicated waiting queue for elite members) & funny bathroom design
I was upgraded to a spacious diplomatic suite, which was nice. However, the super large bathroom has a small bathtub and does not even have a stand alone shower! I wonder what kind of "Italian design" it is...... And I had a bad experisnce that it took me such a long time to queue up for small things at front desk. I suggest they dedicate a queuing line for elite members.
Other than these, the superb location and direct acess to the airport is perfect!
April 7, 2013
Rated 5 out of 5 by stanotis convenience!
This hotel exceeded all expectations. Our room couldn't have been better. it seems like this hotel tried to anticipate travelers needs by providing quiet rooms with sun darkening shades and more toiletries than I have seen. I would highly recommend this hotel for a night before a flight or for catching up on some sleep upon arrival.
September 22, 2013
Rated 4 out of 5 by NP18 Great hotel - Bad food
We have enjoyed the stay at the hotel but made one big mistake, we have decided to have our dinner at the hotel restaurant. The quality was much below our expectation, the waiting time was very long and we fealt that someone in the kitchen thinks that whatever he will serve "they" will eat and if "they" will order a shoup with clams & Brendy and finally get just some boiled frozen shrimps" they" will not notice. Our complaint was ignored.
June 19, 2013
Rated 5 out of 5 by TSizzle Incredible Staff, Great Experience
After a long week of business throughout Italy I was thoroughly spent. The close proximity of the hotel to the rental car drop off area was exceptional and a blessing. At check in I was met by the hotels friendly staff who quickly identified me as an SPG member and my check in was quick and easy. In the morning heading to check out of the hotel I glanced at the flight status screen located in front of the elevators in the lobby to find my flight had been cancelled. Because of this early alert I was able to contact the airlines and make new flight plans before the rush at the ticket counter. After a short walk to the terminal I boarded an alternative flight and continued home. Every member of your staff I met was friendly and helpful down to a final good bye in the morning from the hotel cleaning staff. Thank you for an exceptional stay at your hotel
June 18, 2013
Rated 1 out of 5 by dan1972 4th category hotel not 4stars
this option is great for location because you can just step in the terminal after check out.
But the Sheraton brand is jeopardized at this facility.
I got a room that was literally 300 meters from elevators
although apparently very comfortable, had several flaws that are usually unacceptable in any hotel.
- the toilet had evident signs of rust under the border, poor cleanness
- the bidet had broken plug handle, impossible to use
-water pressure was allowing only a tiny wire of water to flow
- absolutely no hot water
- I had an early flight so I asked for setting up wake up call, never got any
- asked to get a trolley for luggage at my room at 6am and nobody showed up
in conclusion, expected services from an upscale hotel were not met, basic services like cleanness and flowing water+hot water also missing.
Can't believe this is Sheraton in 2012
September 20, 2012
Rated 5 out of 5 by Huffy What a great Hotel
This was a very pleasant experience we were upgraded to a suite and what a room, it was the best we have had any where in the world. We will always treasure this experience even though we flew out the next morning. We wish the stay could have been longer. Many hanks to all staff and SPG
September 25, 2013
Rated 5 out of 5 by thebellaimage Great place to rest after a long holiday
I had a long and wonderful vacation in Italy, but a 9.30 flight out of Malpensa to JFK. Rather than deal with traffic, etc. early in the morning, I decided to try the Sheraton. This is very uncharacteristic of me as I generally make a point of seeking out non-chain hotels in Italy. Nevertheless, the Sheraton did not disappoint! The room was large, the bathroom luxurious, room service a bonus, and breakfast excellent.
April 30, 2013
Rated 5 out of 5 by Bridget8 Great and restful time.
We were told that this is the best way to fly away from Milan and it was. Even though our flight left at 10:20, we were told to be there 3 hours early. Since we only had to walk across the indoor walkway, and had located our airline the day before when we checked in (always a good idea because we hunted a bit), we had a great time and next time hope to take my bathing suit because a swim would have been lovely.
May 9, 2013
Rated 5 out of 5 by Marge518 This was our best vacation accommodation ever, bar none!
Our stay was outstanding in every respect. We were met at the entrance by "Susie" who handled our luggage and then registered by "Anna" who was professional, pleasant and even upgraded us to Club status! We left for our transatlantic flight the next morning feeling wonderfully rested and ready to deal with a tedious 9 hour flight to the US. Thanks, everyone.
Marge and John
August 6, 2013
Rated 5 out of 5 by ghostman Great Hotel
If you are flying out of Milan on an early flight I would highly recommend staying at this hotel. You can walk to the airport since it is directly connected. The food in the restaurant was some of the best Italian food we had while in Italy for two weeks and the breakfast buffet is worth the 20 euros/person. We did not use the pool, spa or fitness center so I am not rating them.
July 26, 2013
Rated 4 out of 5 by Gold70 Hotel is very convenient to traveler
We liked the proximity to the Milan airport. The free internet service was not convenient in the specified locations and required special action. The service should be free in all areas of the hotel including the rooms.
The air conditioning system had to be improved from the front desk control area; this wasted time.
The rooms are very spacious; the bathroom shower is an excellent choice.
June 27, 2013
Rated 4 out of 5 by Leimomi excellent location for Malpensa
Absolutely the easiest hotel in which to say at the Milan airport! Couldn't be easier. I will definitely return the next time I'm in Milan.
October 3, 2013
Rated 4 out of 5 by Yukon06 Milan Malpensa Terminal 1 Hotel
Facilities were very good. Upsell to the business lounge was fine, but not well explained. Started out by saying breakfast was included for the 40 Euro, lounge access, internet wi-fi would be refunded, etc. Did not explain that breakfast had to be taken in the business lounge and not in dining room buffet. Cost me an extra 20 Euro. Was not happy with that and no refund.
July 6, 2013
Rated 2 out of 5 by Katiedid Past experience good, present one NO
1.There was no attendant in the lounge on the concierge level. Tables were full of used dishes and silverware and hors dourves were sparse shortly after opening.
2.A cake making convention was held on all floors making it extremely difficult to maneuver the halls with luggage. My wife and I had to trip over extension chords, boxes, etc. to arrive at our room.
May 25, 2013
Rated 5 out of 5 by Traveldan Excellent hotel and can walk to airport
We stayed one night so we could catch an early fight from <Milano Malpensa Airport. We wished we could have stayed longer. The hotel was beautiful and clean, the room spacious and very comfortable. The staff we encountered were all wonderful and very helpful. They wanted to ensure that our stay was absolutely perfect. Excellent breakfast buffet and late night pizza!
February 25, 2013
Rated 4 out of 5 by BigRaj Good value for money
Sheraton Milan Malpensa is ideally located and has all that anyone requires. It is ideal for those passengers in transit as it puts little stress on the travel. The staff are very well trained and attends to your needs efficiently. the only setback is that at times it takes a little longer than expected both at check in and check out.
July 17, 2013
Rated 4 out of 5 by Vita13 This hotel meets traveller's needs
The Sheraton at Malpensa was a pleasant surprise. It exceeded our expectations. The rooms were comfortable and clean and met North American standards. The location was excellent to access the airport. The lounges and restaurants were excellent. Service was attentive and prompt and the quality of food was excellent. Free wifi in public spaces was a positive asset. The only weakness was the Satellite TV service. News in English was available on multiple channels but tv series or movies in English not available either directly to English-speaking channels or through the remote functions. The remote did not have the capacity to change the language of the programs even when the original language was English. Our experience on other systems was that we could use the remote to change the Italian dubbed shows to the original language. This was a minor disappointment. We weren't in Italy to watch tv. I recommend this hotel highly without reservation.
June 28, 2013
Rated 3 out of 5 by Busyboy From Bed to Flight Within an Hour
I have stayed in Sheratons many times before, and overall I have been impressed. But I have to say this one fell short a little.
If it is a brief overnight with an early flight in the morning, it is great. From checking out at the hotel to being airborne it was less than an hour, even with a bus shuttle connection.
The hotel is a vast open plan warehouse affair, very very sparse and very little character. The most dissapointing thing was the food that was served in the bar / restaurant, very expensive and little more than a microwave meal. Although I will say that we also had a good plate of meats and cheeses as a starter which was very good.
On the second evening though we did find a really good restaurant about a kilometer away.
The room rate was quite reasonable, but as you are fairly captive the extras soon start adding up, you could easily double the room rate once you add breakfast, evening meal, internet access in the room etc.
May 24, 2013
Rated 5 out of 5 by Mary46 A great location
The Sheraton at Malpensa Airport is wonderfully convenient. Not only is it a great property with fabulous accommodations but it is located right in Terminal 1 so all you do is go out the door and you are right there.... no driving anywhere - everything right at your doorstep. I would definitely recommend the Sheraton at Malpensa to everyone I know.
April 2, 2013
Rated 5 out of 5 by Muffin89 Bed was comfortable and bathroom had all the amenities
Staff were accommodating, friendly, able to answer questions regarding flight check in, special SPG line helped with time element.
September 17, 2013
Rated 5 out of 5 by JohnUSA Sheraton Malpensa
We wanted a nice hotel close to the airport. The Sheraton was connected to the terminal, and made for very easy walking transfer to the ticket counter. The food was good at the restaurant and bar.
September 4, 2013
Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
August 31, 2013
Rated 2 out of 5 by max27 room facilities were substandard
we were dismayed to find the showerhead damaged and repaired with stickytape such that water sprayed everywhere and nade showering near impossible.the carpet under he writing desk was stained/dirty.the toilet seat was cracked.we informed staff next morning znd they were apologetic/dismayed-it seemed like they had heard it all before
June 16, 2012
Rated 4 out of 5 by Alf123 This hotel lacks atmosphere
Even though the hotel met every expectation of cleanliness, comfort and other facilities one would expect from a Sheraton hotel, the thing I found was missing was that it lacked atmosphere. However, I cannot suggest how the hotel should improve it as the hotel is just far too large to be able to create an intimate atmosphere.
March 5, 2013
Rated 3 out of 5 by Tuscany25 Needs updating already
I have stayed in this hotel twice in 8 days, on both occasions one elevator is out of service, the coffee machine in the entrance is out of service the escalators don't work, much of the carpet is need of a clean, certain things in the club lounge need repairing. Obviously with the close vicinity to the airport this is a useful hotel but there is little attention to detail. The AC is actually operated from the front desk, this I learnt after suffering extreme heat in the room, AC is often actually switched off from the front desk. I would guess that this an Italian owned hotel and does not give credit to the sheraton name. Also the fact that there are lot of young flight crew continually running around is quite annoying, obviously they are entitled to free time like any other guest but there are a lot of them. These things are maybe not that obvious to the casual one night traveller but since I stay frequently in hotels including airport hotels perhaps I look at things differently. The saving grace is that the staff are extremely helpful and cover some of the cracks in the system.
August 26, 2013