Rated 2 out of 5 by Rachel74 Ragged Out!
This hotel is far below the level it should be. They tried to charge me about $180 night for this rat trap. Carpets, walls, furniture, bedding is dingy and stained. Bathrooms are outdated. Matress was noisy and uncomfortable. 1st room they put me in had leaking toilet and shower. Food on the furniture and bedspread. The rooms smell too. When I insisted on being moved the staff have me attitude and was unfriendly. Oh, and I got to move myself because they never got around to it. 2nd room still smelled, everything stained & A/C was really Loud. I gave up. Got way over charged. Not a good place to stay. Only thing good I can say is that this hotel has a good location. Right next to six flags, hurricane Harbor, etc
August 2, 2013
Rated 2 out of 5 by mash poor condition and service lacks TLC
Overall the hotel is in need of some general upkeep. At my conference this was voiced by several.
Front desk staff were helpful, service staff need some training.
Toilet was stopped up twice, second time we observed the maint person splashing toilet water on the floor and dripping on the carpet. No effort to clean up.
SPG-I did not feel recongnized as a lifetime gold member nor did I receive typical benefits/upgrade, or an appology they were not available. I do believe the person may have been new. He wrote a note to the manager while checking me in and I heard a loud stern "NO".
August 18, 2012
Rated 4 out of 5 by OpinionOnEverything Nice surprise
really nice room upgrades and comfy beds
Came for the game, as I expect many do - wanted something "grander" for the Xmas holiday, but quite nice and crazy-good close to the stadium.
Service in club room quite nice too - isn't on scale of Asia hotels, but nice and friendly & helpful staff. Definitely would return.
December 28, 2011
Rated 2 out of 5 by Bubba2012 Not up to snuff
Room description stated it was for 5 people, but truly only slept 4. My son had to sleep in a chair for two nights. Hotel staff was not sympathetic and did not fix this problem or seem to care since we had already paid in full. Came back to room after first day and tub was clogged and filthy. Tub was unclogged quickly but not cleaned. Kids swam in pool, however came out with scrapes. Pool is very rough on feet, hands and knees, when kids complain and come out bleeding, you know it's bad. Upon check out, staff did not care how our stay was...did not even ask. Handed them our comment card upon checkout and they took it without a word and without eye contact. Very Poor customer service. Will not be back for sure.
May 29, 2012
Rated 4 out of 5 by sportsfan Great hotel if going to a Rangers game.
Nice hotel, especially if going to a Rangers game. It is within easy walking distance. Cowboy Stadium is close but I did not walk there so cannot comment. The only thing keeping this from an overall 5 star is the lounge area. I stayed here a few years ago and the lounge was a large area. The last time I stayed the lounge was closed for renovations. I thought that was good as it was a little dated. But the new lounge is too small for a hotel that caters to sports fans and did not seem at all inviting. This is not a comment on staff as I did not purchase anything. The only other negative was digital channels were pixelated. This happened a different Dallas area hotel also, so it may have been the satellite service.
May 6, 2013
Rated 4 out of 5 by Inca Printer at Lobby
Printer at lobby was not working during my stay.
December 1, 2013
Rated 5 out of 5 by pa905 Beds
You need two queen bed in room. Because two people have a hard time sleeping in the bed
November 30, 2013
Rated 3 out of 5 by ej1963 Why I was not satisfied with my stay at this hotel.
Upon arrival, my expectations were met. The hotel was convient to the conferance I was attending, the room was satisfactory and the staff was outstanding. As my stay continued a series of events occured that clouded my stay. Dinner at the restaurant one evening resulted in bread ties in my soup. Needless to say, I was no longer hungry. Upon returning to the room, it was not cleaned, after a further delay the room was cleaned and when I returned the tub was not clean, Apparently when cleaned by housekeeping the tub had backed up and was not properly rinsed. In addition, bugs were found in my bed on two ocassions and charges were made to my bill from the bar, I had not gone to the bar.
All in all not a happy experience.
June 28, 2012
Rated 4 out of 5 by RangerFan48 Great Location; rooms vert small.
Sheraton Arlington is situated within walking distance of Ranger Ballpark, our primary reason for staying at the Sheraton...and the room was reasonably priced for the location and convenience. The staff were wonderful, including Bell Service (Jerrod), Front Desk (Gina), Lounge, Dining Staff and Omelet Chef. The rooms were small compared to business hotels, WiFi must be paid for; transportation to the Ball Park for handicapped individuals is not available through the Sheraton, and lastly, our sink was stopped up (Gross!), and we requested twice that someone come to our room and unstop the sink...but unfortunately no one ever came. Still, I would stay there again, but only if I didn't have a handicapped individual with me.
May 20, 2013
Rated 4 out of 5 by Nancy56 2 night stay for family business
The hotel was very nice and conveniently located for our purposes. It was very nice to be able to get out and walk around the stadium and park/pond. We stayed on the Club level. The snacks were good, they charged for beer and wine, saved a little on beer but much better selection of wine in bar downstairs. Breakfast was pretty good, a breakfast "eggroll" , then some other cold items, fruit, cereal , muffins,etc. Loved having Starbucks coffee both in the room and in the Club level lounge. Overall a good stay, would stay there again. Oh, and the pool was very nice!
June 6, 2013
Rated 5 out of 5 by JimBeam1971 Gym
Good size but equipment in need of repair.
November 30, 2013
Rated 3 out of 5 by slp22 Good stay but Club level not worth it
Great overall stay with nice amenities. Loved the downstairs bar area and restaraunt. I stayed in the club level because the hotel operator told me that there was a private bar or lounge upstairs that would provide complimentary alchoholic beverages as well as snacks, drinks, bottled water, breakfast and privacy all within my hotel rate. When I got there this wasnt true at all. The bar tender told me that they now charge for all drinks and the breakfast was simply basic pastrys. I was very disappointed as I would have never paid the additional rate ... They tried to charge me $20 more for my rate apon checkout but the staff corrected it at my request. Very friendly staff and it was a good stay just not worth the club level.
February 27, 2013
Rated 4 out of 5 by scrapper75 Parking Issue
I have stayed at this Sheraton many times and was very disappointed at the parking issue for hotel guests. There was a Texas Ranger game on Wed night and we had gone out to eat for dinner, we returned around 7:15 pm from dinner and the hotel was selling parking spaces to Ranger fans...not a problem except they did not save any spaces for PAYING hotel guests. They told us to valet and they would comp the valet fee...the $12.00 valet fee showed up on our bill at checkout. They hotel did take the fee off when he inquired, but it's a very deceptive practice. This should be fixed...not good business. Other than this the room was good and the hotel was clean and I would recommend to others...just check your bill before you leave!
June 4, 2012
Rated 5 out of 5 by Mary27 This hotel has it all
This is by far our favorite hotel in the Arlington/DFW area! The rooms are clean & comfortable, amenities are outstanding. The multiple choices for dining, gorgeous pool area & extremely courteous staff are among the top reasons this is our favorite hotel. We love to attend Texas Rangers games several times each year & the Sheraton in Arlington is located the closest to the ball park.
November 11, 2013
Rated 5 out of 5 by Mike21 Great hotel with a great View and even better staff
I have been to Washington dozen of times and stayed both in the city and on the outskirts. This was my first time at this hotel and I was wooried about the shuttle. The hotel has 3 shuttles and they are the most reliable ones I ever have taken. This is a very nice hotel that makes up on its few minor shortcomings with great staff and customer service. From checking in with Lemar at the front desk, he knows the true meaning of customer service and he was very nice. One of the best front desk staff I have ever met. He knew my wife and I just arrived tired after a 4 hour drive and went out of his way to make us feel welcome and get us to our room ASAP. The hotel garage is very convenient and the Concierge Lounge for starwwod members is one of the best. We visited it in the evening and in the morning and the offerings are great. It has to have the best view of Washington DC I have ever seen. The lady in the lounge went out of her way in the evening to show us all of the locations and we had a nice conversation with her. this staff is one of the most attentive I have ever seen and I have over 50 stays at Starwood properties this year. This hotel is a must stay and I definately will return.
June 23, 2013
Rated 5 out of 5 by wb1234 hotel great location
sent my sons family they took excellent care of them
July 7, 2013
Rated 1 out of 5 by Samantha Romantic Weekend
I booked with the Sheraton becuase I had always heard good things. I wanted our weekend to be special since it was my boyfriends birthday. We could never get the temp in the room just right, it was either hot or cold. When I went to take a shower the fauset fell apart, the shower cutain rod almost fell on me. I had paid for a package deal where we were to get breakfast the next day. We did not make it in time because we were up more than half the night listen to a tapping noise that sounded like water dripping. We also had to put towels down at the bottom of the door that entered the room and the door that went into the room next to us due to the lights. When checking out I mentioned all of these things and all I got was I am sorry.
March 13, 2013
Rated 3 out of 5 by KandJ This hotel is not worth the money
There were stains on the carpet, upholstered chairs, bedding, and even down the hallway. There was something sticky on the guest services book. The bedding looked wrinkly like it was wadded up in a ball before it was put on the bed. The club lounge was disappointing. The first time we went up there to check out the "all day snacks" there was a big bowl with remnants of peanuts and a few granola bars, not impressive. When we went back for the continental breakfast, the small amount of food that we did see looked picked over and not appealing. The only thing we really enjoyed about this hotel was that we could walk to the ball game, but when it was raining and we asked for the "free shuttle" that was advertised they told us it was not available.
July 22, 2013
Rated 1 out of 5 by FrequentTraveller27 Does not return forgotten items
I stayed at this hotel and forgot my iPhone charger. Next day, I called them up to see if it's in lost and found. They said it will be deposited in lost and found and will confirm me. After multiple follow ups they never got back to me. Every time, they would say talk to housekeeping or talk to some one else. I wanted my charger immediately as phone was dead and no option to buy new/original one. I ave stayed at better hotels whose staff are honest and they are prompt in resolving issues and following up with consumer.
September 11, 2013
Rated 4 out of 5 by thedukes2000 Sheraton as expected, less the new "aroma"
First visit & first impression - a "skink" i called it to the front desk. They said it was the new SPG-mandated fragrance - Mocha. I tried not to be rude, but was - let it slip I'll call it Sheraton Stink. It was overpowering, but fortunately, did not make it up to the rooms. When I stepped into the office the next morning, about four nicely dressed office staff was there. When I mentioned I found it overpowering, and even a bit "gross," you would have thought by looks on face of each and every one of the four that I had just called the mothers or babies ugly. Oh well, I came back again, and the Sheraton "aroma" as just as prevalent. At least i was not surprised, and I kept my mouth shut. Rest of feedback on hotel is Sheraton standard - good.
April 20, 2013
Rated 1 out of 5 by Kendall67 DFW Staycation
Hotel rooms are extremely outdated. They have uncomfortable beds, nightstands and chairs were built in the 60's, the bathroom ceiling was only 6'6"tall (I could touch the top when on my toes). The sink wouldn't drain. DO NOT STAY IN THIS HOTEL. Very overpriced for what they provide. Should be about $39/night.
November 11, 2013
Rated 1 out of 5 by Travler007 Not A Good Experience
1. Lights – one of the lights did not work in the room
2. The room was dirty and curtain did not fully close - I had to pull it up to make it do so. The curtain was filthy
3. Sprinkler system cover was missing from the sprinkler in bathroom
4. Bathroom: The door would get stuck if you closed it. The shower/bath drained very slow and one had to flush four to five times to get the toilet to work…might even have some mold issues
5. Internet access – It was not available in the room – I called the tech support number several times and was told the hotel had to reset the routers and had been called to do so but never did.
6. Biggest Issue – Noise – There were kids screaming and running up and down the hall all hours of the night. I got very little rest.
June 24, 2013
Rated 3 out of 5 by Jackie30 This hotel needs a major overhaul
First - staff service and food were excellent. Not so much the hotel itself. The carpet and chairs in my room all had large stains. The air conditioning unit over the shower was leaking when I checked in - thankfully that stopped soon. The faucet for the shower was ready to fall off. Took a long time to get hot water and the pillows on the bed (4 of them) had absolutely no firmness to them - it was very hard for me to sleep.
October 24, 2013
Rated 3 out of 5 by ntxmom3 Disappointing
We made reservations months ago - my son was getting married and had his reception there. So there were several family members that stayed there also.
When we arrived - the reservation was not correct. Was supposed to be for a Jr. Suite with 2 double beds, and pull out couch. They one king size bed room, no refrigerator nothing. We made do for two nights but was not what we reserved & had not were to keep drinks cold etc.
Very disappointing with all the money spent there for the reception, several rooms, etc. The staff at the front counter didn't seem to concerned that the reservation wasn't correct. We were also told on the phone that some rooms include breakfast and ours might. At the hotel we were told nothing about breakfast included or not.
November 5, 2012
Rated 5 out of 5 by John183 Yankee Followers
Each year my wife, two girls and I visit a location that the NY Yankees are playing on the road. This year we choose Arlington Texas and stayed, for a week, at the Arlington Sheraton. The Sheraton is located within walking distance to the ballpark, in fact, each morning I took a stroll around the ballpark as a morning ritual. We loved our stay, the staff was great and my daughters loved the pool, including the movies at night, along with the hot tub. If we ever return to Arlington, we will most definitely stay there again.
July 28, 2013
Rated 1 out of 5 by bup13 The front desk individuals were as rude as they could be
I would never recommend this hotel for another conference. Or even on personal business.
November 19, 2013
Rated 4 out of 5 by Leonard13 Hotel Great - Shuttle Service the WORST
The Sheraton Arlington should get out of the shuttle service. It was nice to be picked up at DFW and i realize their were over 400 people registered for my conference, I understood the wait and the trip of a little over an hour. Do not tell me that you will take you to a near by restaurant and that you will pick me up and return to the hotel. After I called to be picked up at the restaurant, it was over an hour before you showed at the restaurant.
The trip back took less than 5 minutes with a stop to pick up another guest.
June 14, 2013
Rated 2 out of 5 by Luke106 Hotel looks nice enough...
Front desk clerk was very friendly. First impression of room was urine odor in bathroom. Bathrooms are very small, opening the door barely clears the toilet. Left for dinner & asked front desk to have bathroom floor mopped. 3 hrs later on return, it had not been touched. Contacted housekeeping that claimed it had been cleaned & sprayed with air freshner. How were they able to replicate items that we left on the floor? It had not been cleaned! Moving to another room was offered at almost 11pm...who wants to do that?
July 15, 2013
Rated 3 out of 5 by Bill1046 Problems with checkout
While my stay was otherwise ok, the checkout process was very bad. I checked out at 11:15 am when it was not busy, and there was only one person there to help. The lady before me had trouble in getting checked out and I had the same problem. He seemed very slow with the procedures and in both cases said he had to go upstairs and talk to someone in management about some problem. It was very strange. One of the worst checkouts ever!
October 11, 2013
Rated 1 out of 5 by CowboyFan1 This is a terrible hotel!
Guest Room was converted and overlooked a busy atrium with no tint on room windows so passers by looked up a waved to you in your room. Could not regulate temperature properly and could tell it was not supposed to be a guest room because it was only room where the door opened out. Manager said he would get back to us and never called back. Iron did not work and the hotel van that was supposed to pick us up and take us back to the hotel was a no show. Food is way over priced for quality and they even managed to mess up a breakfast order with pork sausage instead of turkey. Even the equipment in the fitness center and the soda machines on the floors did not work properly. Only positive is walking distance to stadium buit it's not worth if given the very poor service!
December 19, 2012